Black Screen In Photoshop CC

I cannot see my opened files in photoshop unless I am physically dragging the image window. When I let go, it turns into a black square once again. I have been using the CC version for a couple of months now. Is anyone else having this problem? It was working fine until last night.

Update your video card driver from the GPU maker's website.

Similar Messages

  • On photoshop element 12 when I open a .MTS file I have the sound with a black screen if I open a .mov it work fine I have uninstall and reinstall I still have the same problem can you help?

    On photoshop element 12 when I open a .MTS file I have the sound with a black screen if I open a .mov it work fine I have uninstall and reinstall I still have the same problem can you help?

    I have find the codec installed on my PC do you see an undesirable one I have highlighted the one that seems strange should I uninstall how can I do this safely
    Daniel
    Codecs audio
    Type
    Nom
    Format
    Binaire
    Version
    ACM
    Codec Microsoft IMA ADPCM
    0011
    ACM
    CODEC A-Law et u-Law Microsoft CCITT G.711
    0007
    ACM
    Codec audio Microsoft GSM 6.10
    0031
    ACM
    Codec Microsoft ADPCM
    0002
    ACM
    Fraunhofer IIS MPEG Layer-3 Codec (decode only)
    0055
    ACM
    Convertisseur PCM Microsoft
    0001
    DMO
    WMAudio Decoder DMO
    0160, 0161, 0162, 0163
    WMADMOD.DLL
    6.1.7601.17514
    DMO
    WMAPro over S/PDIF DMO
    0162
    WMADMOD.DLL
    6.1.7601.17514
    DMO
    WMSpeech Decoder DMO
    000A, 000B
    WMSPDMOD.DLL
    6.1.7601.17514
    DMO
    MP3 Decoder DMO
    0055
    mp3dmod.dll
    6.1.7600.16385
    Codecs vidéo
    Type
    Nom
    Format
    Binaire
    Version
    ICM
    Microsoft RLE
    MRLE
    msrle32.dll
    6.1.7601.17514
    ICM
    Microsoft Vidéo 1
    MSVC
    msvidc32.dll
    6.1.7601.17514
    ICM
    Microsoft YUV
    UYVY
    msyuv.dll
    6.1.7601.17514
    ICM
    Codec Intel IYUV
    IYUV
    iyuv_32.dll
    6.1.7601.17514
    ICM
    Toshiba YUV Codec
    Y411
    tsbyuv.dll
    6.1.7601.17514
    ICM
    Codec Cinepak de Radius
    cvid
    iccvid.dll
    1.10.0.13
    DMO
    Mpeg4s Decoder DMO
    mp4s, MP4S, m4s2, M4S2, MP4V, mp4v, XVID, xvid, DIVX, DX50
    mp4sdecd.dll
    6.1.7600.16385
    DMO
    WMV Screen decoder DMO
    MSS1, MSS2
    wmvsdecd.dll
    6.1.7601.17514
    DMO
    WMVideo Decoder DMO
    WMV1, WMV2, WMV3, WMVA, WVC1, WMVP, WVP2
    wmvdecod.dll
    6.1.7601.18221
    DMO
    Mpeg43 Decoder DMO
    mp43, MP43
    mp43decd.dll
    6.1.7600.16385
    DMO
    Mpeg4 Decoder DMO
    MPG4, mpg4, mp42, MP42
    mpg4decd.dll
    6.1.7600.16385
    De : sarika02 
    Envoyé : 17 juin 2014 19:26
    À : Daniel Cloutier
    Objet :  On photoshop element 12 when I open a .MTS file I have the sound with a black screen if I open a .mov it work fine I have uninstall and reinstall I still have the same problem can you help?
    On photoshop element 12 when I open a .MTS file I have the sound with a black screen if I open a .mov it work fine I have uninstall and reinstall I still have the same problem can you help?
    created by sarika02 <https://forums.adobe.com/people/sarika02>  in Photoshop Elements - View the full discussion <https://forums.adobe.com/message/6466796#6466796>

  • Photoshop CS 6 Tutorials on Adobe TV - Black Screen/Box

    When trying to view Adobe TV help tutorials for Photoshop CS6 all I see is a black screen/box where the video should be.  I am running XP, with maximum memory, IE 8,and the latest Flash player.  I have also run through all of the check points noted in the following link:
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    Any help?  Thanks.

    What is your Flash Player version? You have version 11,6,602,180 installed
    What is your web browser? Internet Exporer 9
    What is your display adapter, device driver version & date? See
    http://forums.adobe.com/thread/945765
    devmgmt.msc / AMD Radeon HD6530D Graphics / Advanced Micro Devices, Inc. /
    10/24/2011 / 8.892.1.1000 /

  • Today Photoshop opens my jpeg files as a black screen. What is going on?

    Today for the first time, photoshop opens all my jpeg photos as a black screen.  Does anyone know what is going on?

    Due to the current unavailability of clairvoyants and mind-readers in the forum, we respectfully request you supply sensible, complete details.
    BOILERPLATE TEXT:
    Note that this is boilerplate text.
    If you give complete and detailed information about your setup and the issue at hand,
    such as your platform (Mac or Win),
    exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
    your settings in Photoshop > Preference > Performance
    the type of file you were working on,
    machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
    what troubleshooting steps you have taken so far,
    what error message(s) you receive,
    if having issues opening raw files also the exact camera make and model that generated them,
    if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
    A screen shot of your settings or of the image could be very helpful too,
    etc.,
    someone may be able to help you (not necessarily this poster, who is not a Windows user).
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    http://forums.adobe.com/thread/419981?tstart=0
    Thanks!

  • Black screen when adjusting anything in photoshop cc. Windows 8

    Black screen when adjusting anything in photoshop cc. Windows 8

    Sounds like the known bug in Windows 8.
    Update your video card drivers from the GPU maker's website.
    Or set the GPU mode in Photoshop down to "Basic".
    Microsoft hasn't released a fix yet, but those should work around the bug.

  • Media encoder CC all black screen

    Hello,
    1 week ago my media encoder CC started having an all black screen when opened. There are no buttons no tekst. The only thing you see is the top bar.
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    I dont know what to do anymore.
    My cache folder had been emptyd a while ago. I dont know if this has anything to do with it?
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    Thank you,
    James

    Ask in the AME/ Premiere forum and by all means provide some solid technical info - system specs, sequence settings, render settings, footage used. Nobody can help you without that.
    Mylenium

  • Can anyone help read my crash report? My 2010 macbook pro keeps going black screen with looped sound

    I've had this laptop since 2010 and it's been pretty good up until about two months ago when it would just randomly crash. The screen would go black and if there was sound going on, the sound would just loop on that single second like a broken record. The only way to get it out of that is to hold the power button and then turn it back on. When these crashes would happen in the beginning it would only be when I had Adobe Photoshop running, now it just happens whenever I'm simply using the internet browsing through Tumblr, Youtube, and Facebook.
    Every time I turn my computer back on I get a crash report like this:
    Interval Since Last Panic Report:  171569 sec
    Panics Since Last Report:          11
    Anonymous UUID:                    8FD3B893-CF9A-463D-BF89-1278EB5F8177
    Tue May 13 14:29:41 2014
    panic(cpu 0 caller 0x9f5c9b): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xa686e000 0x0a5480a2, D0, P2/4
    Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
    0x7c3aa188 : 0x21b837 (0x5dd7fc 0x7c3aa1bc 0x223ce1 0x0)
    0x7c3aa1d8 : 0x9f5c9b (0xc0b28c 0xc7b800 0xc19e60 0x0)
    0x7c3aa278 : 0xb10608 (0xdde7804 0xf00a004 0x100 0xcd52b6)
    0x7c3aa2c8 : 0xb07601 (0xf00a004 0x100 0x7c3aa2f8 0x9e5778)
    0x7c3aa2f8 : 0x16d79a6 (0xf00a004 0x100 0x438004ee 0x7c3aa308)
    0x7c3aa438 : 0xb2f2b5 (0xf00a004 0xf00d004 0x0 0x0)
    0x7c3aa478 : 0x9fee7c (0xf00a004 0xf00d004 0x0 0x0)
    0x7c3aa518 : 0x9fb55b (0x0 0x9 0x0 0x0)
    0x7c3aa6c8 : 0x9fd58f (0x0 0x600d600d 0x702b 0x7c3aa6f8)
    0x7c3aa798 : 0xcc0eae (0xc1d00042 0xbfef0033 0xbfef0034 0x857c)
    0x7c3aa808 : 0xcd0734 (0x1d30c400 0x1dffac00 0x8 0x3)
    0x7c3aa828 : 0xcf5322 (0x1dffac00 0xb 0x7c3aa848 0x2345f4)
    0x7c3aa858 : 0xcf5b3d (0xf205000 0x0 0x7c3aa87c 0x0)
    0x7c3aa888 : 0xcd5d79 (0xf205000 0xa47ea080 0x0 0x35)
    0x7c3aa8d8 : 0xc97d0c (0x6d2c2000 0x0 0x0 0x3)
    0x7c3aa948 : 0xc9740f (0x6d2c2000 0x0 0x2 0x3)
    0x7c3aa978 : 0xc8d05f (0x6d2c2000 0x0 0x2 0x6d2bf000)
    0x7c3aaab8 : 0xcc65d8 (0x6d2bf000 0x1 0x7c3aabcc 0x7c3aabc8)
    0x7c3aab68 : 0xc88fe1 (0x6d2bf000 0x1 0x7c3aabcc 0x7c3aabc8)
    0x7c3aabe8 : 0x56da06 (0x6d2bf000 0x0 0x7c3aae3c 0x7c3aac74)
    0x7c3aac38 : 0x56e2a5 (0xd17720 0x6d2bf000 0x1d699d88 0x1)
    0x7c3aac88 : 0x56eb59 (0x6d2bf000 0x10 0x7c3aacd0 0x0)
    0x7c3aada8 : 0x286638 (0x6d2bf000 0x10 0x1d699d88 0x1)
    0x7c3abe58 : 0x21dbe5 (0x1d699d60 0x1c8325a0 0x1fd7e8 0x5d43)
    0x7c3abe98 : 0x210a86 (0x1d699d00 0x0 0xf0e9d90 0xf278700)
    0x7c3abef8 : 0x216f84 (0x1d699d00 0x0 0x0 0x0)
    0x7c3abf78 : 0x295c57 (0xdfc8248 0x0 0x0 0x0)
    0x7c3abfc8 : 0x2a256d (0xdfc8244 0x1 0x10 0x1c83f120)
          Kernel Extensions in backtrace (with dependencies):
             com.apple.nvidia.nv50hal(6.4.0)@0x15a1000->0x19b5fff
                dependency: com.apple.NVDAResman(6.4.0)@0x98f000
             com.apple.GeForce(6.4.0)@0xc7d000->0xd33fff
                dependency: com.apple.NVDAResman(6.4.0)@0x98f000
                dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x982000
                dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x949000
                dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x960000
             com.apple.NVDAResman(6.4.0)@0x98f000->0xc7cfff
                dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x949000
                dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x982000
                dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x960000
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    10K549
    Kernel version:
    Darwin Kernel Version 10.8.0: Tue Jun  7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
    System model name: MacBookPro6,2 (Mac-F22586C8)
    System uptime in nanoseconds: 10177875731756
    unloaded kexts:
    com.apple.filesystems.msdosfs          1.6.3 (addr 0x83407000, size 0x53248) - last unloaded 3154654100337
    loaded kexts:
    com.vara.driver.VaraAudio          1.0.3
    com.Cycling74.driver.Soundflower          1.6.2
    com.pctools.iantivirus.kfs          1.0.1
    com.apple.driver.AppleHWSensor          1.9.3d0 - last loaded 1594858749190
    com.apple.filesystems.autofs          2.1.0
    com.apple.driver.AppleMikeyHIDDriver          1.2.0
    com.apple.driver.AppleUpstreamUserClient          3.5.7
    com.apple.driver.AppleMCCSControl          1.0.20
    com.apple.driver.AppleMikeyDriver          2.0.5f14
    com.apple.driver.AGPM          100.12.31
    com.apple.driver.AppleHDA          2.0.5f14
    com.apple.driver.AudioAUUC          1.57
    com.apple.kext.AppleSMCLMU          1.5.2d10
    com.apple.driver.AppleIntelHDGraphics          6.4.0
    com.apple.driver.AppleIntelHDGraphicsFB          6.4.0
    com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.0a1
    com.apple.GeForce          6.4.0
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AudioIPCDriver          1.1.6
    com.apple.driver.AppleLPC          1.5.1
    com.apple.driver.AppleGraphicsControl          2.10.6
    com.apple.driver.SMCMotionSensor          3.0.1d2
    com.apple.driver.AppleUSBTCButtons          201.6
    com.apple.driver.AppleUSBTCKeyboard          201.6
    com.apple.driver.AppleIRController          303.8
    com.apple.driver.AppleUSBCardReader          2.6.1
    com.apple.BootCache          31.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.iokit.SCSITaskUserClient          2.6.8
    com.apple.iokit.IOAHCIBlockStorage          1.6.4
    com.apple.driver.AirPortBrcm43224          428.42.4
    com.apple.iokit.AppleBCM5701Ethernet          3.0.5b8
    com.apple.driver.AppleEFINVRAM          1.4.0
    com.apple.driver.AppleSmartBatteryManager          160.0.0
    com.apple.driver.AppleUSBHub          4.2.4
    com.apple.driver.AppleAHCIPort          2.1.7
    com.apple.driver.AppleFWOHCI          4.7.3
    com.apple.driver.AppleACPIButtons          1.3.6
    com.apple.driver.AppleRTC          1.3.1
    com.apple.driver.AppleUSBEHCI          4.2.4
    com.apple.driver.AppleHPET          1.5
    com.apple.driver.AppleSMBIOS          1.7
    com.apple.driver.AppleACPIEC          1.3.6
    com.apple.driver.AppleAPIC          1.4
    com.apple.driver.AppleIntelCPUPowerManagementClient          142.6.0
    com.apple.security.sandbox          1
    com.apple.security.quarantine          0
    com.apple.nke.applicationfirewall          2.1.14
    com.apple.driver.AppleIntelCPUPowerManagement          142.6.0
    com.apple.driver.AppleProfileReadCounterAction          17
    com.apple.driver.DspFuncLib          2.0.5f14
    com.apple.driver.AppleProfileTimestampAction          10
    com.apple.driver.AppleProfileThreadInfoAction          14
    com.apple.driver.AppleProfileRegisterStateAction          10
    com.apple.driver.AppleProfileKEventAction          10
    com.apple.driver.AppleProfileCallstackAction          20
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.nvidia.nv50hal          6.4.0
    com.apple.driver.IOPlatformPluginFamily          4.7.0a1
    com.apple.iokit.IOFireWireIP          2.0.3
    com.apple.NVDAResman          6.4.0
    com.apple.iokit.IOSurface          74.2
    com.apple.iokit.IOBluetoothSerialManager          2.4.5f3
    com.apple.iokit.IOSerialFamily          10.0.3
    com.apple.iokit.IOAudioFamily          1.8.3fc2
    com.apple.kext.OSvKernDSPLib          1.3
    com.apple.driver.AppleHDAController          2.0.5f14
    com.apple.iokit.IOHDAFamily          2.0.5f14
    com.apple.iokit.AppleProfileFamily          41
    com.apple.driver.AppleSMBusPCI          1.0.10d0
    com.apple.driver.AppleBacklightExpert          1.0.1
    com.apple.iokit.IONDRVSupport          2.2.1
    com.apple.iokit.IOGraphicsFamily          2.2.1
    com.apple.driver.AppleSMC          3.1.0d5
    com.apple.driver.BroadcomUSBBluetoothHCIController          2.4.5f3
    com.apple.driver.AppleUSBBluetoothHCIController          2.4.5f3
    com.apple.iokit.IOBluetoothFamily          2.4.5f3
    com.apple.driver.AppleUSBMultitouch          207.7
    com.apple.iokit.IOUSBHIDDriver          4.2.0
    com.apple.iokit.IOSCSIBlockCommandsDevice          2.6.8
    com.apple.iokit.IOUSBMassStorageClass          2.6.7
    com.apple.driver.AppleUSBMergeNub          4.2.4
    com.apple.driver.AppleUSBComposite          3.9.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          2.6.8
    com.apple.iokit.IOBDStorageFamily          1.6
    com.apple.iokit.IODVDStorageFamily          1.6
    com.apple.iokit.IOCDStorageFamily          1.6.1
    com.apple.driver.XsanFilter          402.1
    com.apple.iokit.IOAHCISerialATAPI          1.2.6
    com.apple.iokit.IOSCSIArchitectureModelFamily          2.6.8
    com.apple.iokit.IO80211Family          320.1
    com.apple.iokit.IONetworkingFamily          1.10
    com.apple.iokit.IOUSBUserClient          4.2.4
    com.apple.iokit.IOAHCIFamily          2.0.6
    com.apple.iokit.IOFireWireFamily          4.2.6
    com.apple.driver.AppleEFIRuntime          1.4.0
    com.apple.iokit.IOHIDFamily          1.6.6
    com.apple.iokit.IOUSBFamily          4.2.4
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          6
    com.apple.driver.DiskImages          289
    com.apple.iokit.IOStorageFamily          1.6.3
    com.apple.driver.AppleACPIPlatform          1.3.6
    com.apple.iokit.IOPCIFamily          2.6.5
    com.apple.iokit.IOACPIFamily          1.3.0
    Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f17
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.42.4)
    Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: TOSHIBA MK5055GSXF, 465.76 GB
    Serial ATA Device: MATSHITADVD-R   UJ-898
    USB Device: Hub, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: Deskjet F4400 series, 0x03f0  (Hewlett Packard), 0x7711, 0xfa140000 / 6
    USB Device: Internal Memory Card Reader, 0x05ac  (Apple Inc.), 0x8403, 0xfa130000 / 5
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0236, 0xfa120000 / 4
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 3
    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8218, 0xfa113000 / 8
    USB Device: Hub, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: My Passport 0748, 0x1058  (Western Digital Technologies, Inc.), 0x0748, 0xfd130000 / 5
    USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8507, 0xfd110000 / 4
    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0xfd120000 / 3
    I don't know if this is the same crash report but I saved another one too:
    Interval Since Last Panic Report:  149680 sec
    Panics Since Last Report:          6
    Anonymous UUID:                    8FD3B893-CF9A-463D-BF89-1278EB5F8177
    Sun May 11 21:05:02 2014
    panic(cpu 0 caller 0x9f5c9b): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xa684e000 0x0a5480a2, D0, P2/4
    Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
    0x7c2da188 : 0x21b837 (0x5dd7fc 0x7c2da1bc 0x223ce1 0x0)
    0x7c2da1d8 : 0x9f5c9b (0xc0b28c 0xc7b800 0xc19e60 0x0)
    0x7c2da278 : 0xb10608 (0xedbf804 0xe4ad004 0x100 0xcd52b6)
    0x7c2da2c8 : 0xb07601 (0xe4ad004 0x100 0x7c2da2f8 0x9e5778)
    0x7c2da2f8 : 0x16d79a6 (0xe4ad004 0x100 0x438004ee 0x7c2da308)
    0x7c2da438 : 0xb2f2b5 (0xe4ad004 0xe57b004 0x0 0x0)
    0x7c2da478 : 0x9fee7c (0xe4ad004 0xe57b004 0x0 0x0)
    0x7c2da518 : 0x9fb55b (0x0 0x9 0x0 0x0)
    0x7c2da6c8 : 0x9fd58f (0x0 0x600d600d 0x702b 0x7c2da6f8)
    0x7c2da798 : 0xcc0eae (0xc1d00041 0xbfef0033 0xbfef0034 0x857c)
    0x7c2da808 : 0xcd0734 (0x1dc5c400 0x1d96b580 0x8 0x1)
    0x7c2da828 : 0xcf5322 (0x1d96b580 0xb 0x7c2da848 0x2345f4)
    0x7c2da858 : 0xcf5b3d (0xf206000 0x0 0x7c2da87c 0x0)
    0x7c2da888 : 0xcd5d79 (0xf206000 0x988f6080 0x0 0x0)
    0x7c2da8d8 : 0xc97d0c (0x6d2ad000 0x0 0x0 0x3)
    0x7c2da948 : 0xc9740f (0x6d2ad000 0x0 0x2 0x3)
    0x7c2da978 : 0xc8d05f (0x6d2ad000 0x0 0x2 0x6d257000)
    0x7c2daab8 : 0xcc65d8 (0x6d257000 0x1 0x7c2dabcc 0x7c2dabc8)
    0x7c2dab68 : 0xc88fe1 (0x6d257000 0x1 0x7c2dabcc 0x7c2dabc8)
    0x7c2dabe8 : 0x56da06 (0x6d257000 0x0 0x7c2dae3c 0x7c2dac74)
    0x7c2dac38 : 0x56e2a5 (0xd17720 0x6d257000 0x1e079988 0x1)
    0x7c2dac88 : 0x56eb59 (0x6d257000 0x10 0x7c2dacd0 0x0)
    0x7c2dada8 : 0x286638 (0x6d257000 0x10 0x1e079988 0x1)
    0x7c2dbe58 : 0x21dbe5 (0x1e079960 0x1e3685a0 0x1ed788 0x5d43)
    0x7c2dbe98 : 0x210a86 (0x1e079900 0x0 0xddc1000 0xf2949d0)
    0x7c2dbef8 : 0x216f84 (0x1e079900 0x0 0x0 0x0)
    0x7c2dbf78 : 0x295c57 (0xdf767e8 0x0 0x0 0x0)
    0x7c2dbfc8 : 0x2a256d (0xdf767e4 0x0 0x10 0xf3ab3c0)
          Kernel Extensions in backtrace (with dependencies):
             com.apple.nvidia.nv50hal(6.4.0)@0x15a1000->0x19b5fff
                dependency: com.apple.NVDAResman(6.4.0)@0x98f000
             com.apple.GeForce(6.4.0)@0xc7d000->0xd33fff
                dependency: com.apple.NVDAResman(6.4.0)@0x98f000
                dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x982000
                dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x949000
                dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x960000
             com.apple.NVDAResman(6.4.0)@0x98f000->0xc7cfff
                dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x949000
                dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x982000
                dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x960000
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    10K549
    Kernel version:
    Darwin Kernel Version 10.8.0: Tue Jun  7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
    System model name: MacBookPro6,2 (Mac-F22586C8)
    System uptime in nanoseconds: 26194070830465
    unloaded kexts:
    com.apple.driver.AppleWWANSupport          2.0.4b0 (addr 0x1432000, size 0x12288) - last unloaded 20460721782172
    loaded kexts:
    com.vara.driver.VaraAudio          1.0.3
    com.Cycling74.driver.Soundflower          1.6.2
    com.pctools.iantivirus.kfs          1.0.1
    com.apple.driver.AppleHWSensor          1.9.3d0 - last loaded 20385461271440
    com.apple.filesystems.autofs          2.1.0
    com.apple.driver.AGPM          100.12.31
    com.apple.driver.AppleMikeyHIDDriver          1.2.0
    com.apple.driver.AppleMikeyDriver          2.0.5f14
    com.apple.driver.AppleUpstreamUserClient          3.5.7
    com.apple.driver.AppleMCCSControl          1.0.20
    com.apple.driver.AppleHDA          2.0.5f14
    com.apple.driver.AudioAUUC          1.57
    com.apple.driver.AppleIntelHDGraphics          6.4.0
    com.apple.kext.AppleSMCLMU          1.5.2d10
    com.apple.driver.AppleIntelHDGraphicsFB          6.4.0
    com.apple.driver.SMCMotionSensor          3.0.1d2
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AudioIPCDriver          1.1.6
    com.apple.GeForce          6.4.0
    com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.0a1
    com.apple.driver.AppleLPC          1.5.1
    com.apple.driver.AppleGraphicsControl          2.10.6
    com.apple.driver.AppleUSBTCButtons          201.6
    com.apple.driver.AppleUSBCardReader          2.6.1
    com.apple.driver.AppleIRController          303.8
    com.apple.driver.AppleUSBTCKeyboard          201.6
    com.apple.iokit.SCSITaskUserClient          2.6.8
    com.apple.BootCache          31.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.iokit.IOAHCIBlockStorage          1.6.4
    com.apple.driver.AppleFWOHCI          4.7.3
    com.apple.driver.AppleUSBHub          4.2.4
    com.apple.driver.AirPortBrcm43224          428.42.4
    com.apple.iokit.AppleBCM5701Ethernet          3.0.5b8
    com.apple.driver.AppleEFINVRAM          1.4.0
    com.apple.driver.AppleSmartBatteryManager          160.0.0
    com.apple.driver.AppleAHCIPort          2.1.7
    com.apple.driver.AppleUSBEHCI          4.2.4
    com.apple.driver.AppleACPIButtons          1.3.6
    com.apple.driver.AppleRTC          1.3.1
    com.apple.driver.AppleHPET          1.5
    com.apple.driver.AppleSMBIOS          1.7
    com.apple.driver.AppleACPIEC          1.3.6
    com.apple.driver.AppleAPIC          1.4
    com.apple.driver.AppleIntelCPUPowerManagementClient          142.6.0
    com.apple.security.sandbox          1
    com.apple.security.quarantine          0
    com.apple.nke.applicationfirewall          2.1.14
    com.apple.driver.AppleIntelCPUPowerManagement          142.6.0
    com.apple.driver.AppleProfileReadCounterAction          17
    com.apple.driver.DspFuncLib          2.0.5f14
    com.apple.driver.AppleProfileTimestampAction          10
    com.apple.driver.AppleProfileThreadInfoAction          14
    com.apple.driver.AppleProfileRegisterStateAction          10
    com.apple.driver.AppleProfileKEventAction          10
    com.apple.driver.AppleProfileCallstackAction          20
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.nvidia.nv50hal          6.4.0
    com.apple.iokit.IOFireWireIP          2.0.3
    com.apple.iokit.IOSurface          74.2
    com.apple.iokit.IOBluetoothSerialManager          2.4.5f3
    com.apple.iokit.IOSerialFamily          10.0.3
    com.apple.iokit.IOAudioFamily          1.8.3fc2
    com.apple.kext.OSvKernDSPLib          1.3
    com.apple.driver.AppleHDAController          2.0.5f14
    com.apple.iokit.IOHDAFamily          2.0.5f14
    com.apple.NVDAResman          6.4.0
    com.apple.iokit.AppleProfileFamily          41
    com.apple.driver.AppleSMC          3.1.0d5
    com.apple.driver.IOPlatformPluginFamily          4.7.0a1
    com.apple.driver.AppleSMBusPCI          1.0.10d0
    com.apple.driver.AppleBacklightExpert          1.0.1
    com.apple.iokit.IONDRVSupport          2.2.1
    com.apple.iokit.IOGraphicsFamily          2.2.1
    com.apple.driver.BroadcomUSBBluetoothHCIController          2.4.5f3
    com.apple.driver.AppleUSBBluetoothHCIController          2.4.5f3
    com.apple.iokit.IOBluetoothFamily          2.4.5f3
    com.apple.iokit.IOSCSIBlockCommandsDevice          2.6.8
    com.apple.iokit.IOUSBMassStorageClass          2.6.7
    com.apple.driver.AppleUSBMultitouch          207.7
    com.apple.iokit.IOUSBHIDDriver          4.2.0
    com.apple.driver.AppleUSBMergeNub          4.2.4
    com.apple.driver.AppleUSBComposite          3.9.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          2.6.8
    com.apple.iokit.IOBDStorageFamily          1.6
    com.apple.iokit.IODVDStorageFamily          1.6
    com.apple.iokit.IOCDStorageFamily          1.6.1
    com.apple.driver.XsanFilter          402.1
    com.apple.iokit.IOAHCISerialATAPI          1.2.6
    com.apple.iokit.IOSCSIArchitectureModelFamily          2.6.8
    com.apple.iokit.IOFireWireFamily          4.2.6
    com.apple.iokit.IOUSBUserClient          4.2.4
    com.apple.iokit.IO80211Family          320.1
    com.apple.iokit.IONetworkingFamily          1.10
    com.apple.iokit.IOAHCIFamily          2.0.6
    com.apple.iokit.IOUSBFamily          4.2.4
    com.apple.driver.AppleEFIRuntime          1.4.0
    com.apple.iokit.IOHIDFamily          1.6.6
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          6
    com.apple.driver.DiskImages          289
    com.apple.iokit.IOStorageFamily          1.6.3
    com.apple.driver.AppleACPIPlatform          1.3.6
    com.apple.iokit.IOPCIFamily          2.6.5
    com.apple.iokit.IOACPIFamily          1.3.0
    Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f17
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.42.4)
    Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: TOSHIBA MK5055GSXF, 465.76 GB
    Serial ATA Device: MATSHITADVD-R   UJ-898
    USB Device: Hub, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0236, 0xfa120000 / 5
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4
    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8218, 0xfa113000 / 8
    USB Device: Internal Memory Card Reader, 0x05ac  (Apple Inc.), 0x8403, 0xfa130000 / 3
    USB Device: Hub, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: Dell USB Optical Mouse, 0x413c  (Dell Inc.), 0x3012, 0xfd130000 / 5
    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0xfd120000 / 4
    USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8507, 0xfd110000 / 3

    First, uninstall the third-party software that installed these extensions:
    com.vara.driver.VaraAudio          1.0.3
    com.Cycling74.driver.Soundflower          1.6.2
    com.pctools.iantivirus.kfs          1.0.1
    Remove the Dell mouse and use the original mouse.
    See if the above help. If they don't:
    The problem is likely due to the discreet GPU failing. Download gfxCardStatus 2.3 and use it to disable the GPU. This is a temporary workaround until you get your motherboard replaced.
    MacBook Pro (15-inch, Mid 2010)- Intermittent black screen or loss of video

  • Apple IMac 27 has a problem. Random black screen. Over 1 year without any fix

    Apple IMac 27 has a problem.
    Random black screen.
    Over 1 year without any successful fix.
    IMac 27 10.8.4 (12E55) - bought in 2010
    3.06 GHz Intel Core 2 Duo
    4GB 1067 Mhz RAM
    Graphics ATI Radeon HD 4670 256 MB
    The IMac computer screen goes black randomly but the machine still running beyond.
    In order to go back to normal i need to awake the computer by hitting with the pointer a hot corner previously created " sleep mode" ( top left ).
    ..the black screen would come back after one second again..and then again and then again and then again..with different intervals..sometime 2 seconds after the other, sometime as soon as appears the user login screen.
    I took the machine to an Apple Store two times over one year, they opened, cleaned it but they didn't replace anything has they could not understand what they real problem was. I was happy for that because they didn't try to make me spend money on something which was not going to solve my issue for sure.
    Last time i kindly asked them to inspect everything meticulously, part by part, i left the machine with them for over 2 months. They couldn't understand why this was happening..after couple of weeks, 5 more machines came in with the same problem.
    On some of them., upon request of the client they changed the graphic card but apparently this was not the fix, the problem come back again. Apparently changing the graphic card or the screen or else it didn't solve any problem to anyone. I'm almost thinking to "trough it out of the window"..we all spend money for this machines and i think we need to know if Apple is looking in to this or not.
    Lately i tried to do an SMS RESET and PRAM RESET, it feels it got better a little but problem still coming back.
    Also, all usb  devices are disconnected and the problem still there
    Below you will see a copy of the console report. I honestly don't understand much of it as i'm not a computer guy.
    27/07/2013 11:03:39.837 WindowServer[119]: Created shield window 0xb3 for display 0x04272d40
    27/07/2013 11:03:39.837 WindowServer[119]: device_generate_desktop_screenshot: authw 0x7fad92c79dc0(2000), shield 0x7fad92c34370(2001)
    27/07/2013 11:03:39.906 WindowServer[119]: device_generate_lock_screen_screenshot: authw 0x7fad92c79dc0(2000), shield 0x7fad92c34370(2001)
    27/07/2013 11:03:41.701 WindowServer[119]: handle_will_sleep_auth_and_shield_windows: releasing authw 0x7fad92c79dc0(2000), shield 0x7fad92c34370(2001), lock state 3
    27/07/2013 11:03:41.702 WindowServer[119]: handle_will_sleep_auth_and_shield_windows: err 0x0
    27/07/2013 11:03:41.704 WindowServer[119]: Created shield window 0xb4 for display 0x003f003d
    27/07/2013 11:03:41.704 WindowServer[119]: handle_will_sleep_auth_and_shield_windows: releasing authw 0x7fad92c79dc0(2002), shield 0x7fad92c34370(2001), lock state 3
    27/07/2013 11:03:41.704 WindowServer[119]: handle_will_sleep_auth_and_shield_windows: err 0x0
    27/07/2013 11:03:45.186 com.apple.launchd.peruser.502[163]: (com.akamai.client.plist[740]) Bug: 12E55: launchd + 95444 [7DCC9489-2DF5-3807-83FA-EF5666EE8078]: 0xd
    27/07/2013 11:03:45.208 com.apple.launchd.peruser.502[163]: (com.akamai.client.plist) Throttling respawn: Will start in 10 seconds
    27/07/2013 11:03:52.117 WindowServer[119]: CGXSetWindowBackgroundBlurRadius: Invalid window 0xffffffff
    27/07/2013 11:03:52.118 loginwindow[43]: find_shared_window: WID -1
    27/07/2013 11:03:52.118 loginwindow[43]: CGSGetWindowTags: Invalid window 0xffffffff
    27/07/2013 11:03:52.118 loginwindow[43]: find_shared_window: WID -1
    27/07/2013 11:03:52.118 loginwindow[43]: CGSSetWindowTags: Invalid window 0xffffffff
    27/07/2013 11:03:53.763 WindowServer[119]: Created shield window 0xba for display 0x04272d40
    27/07/2013 11:03:53.763 WindowServer[119]: device_generate_desktop_screenshot: authw 0x7fad92c87490(2000), shield 0x7fad92e6eef0(2001)
    27/07/2013 11:03:53.838 WindowServer[119]: device_generate_lock_screen_screenshot: authw 0x7fad92c87490(2000), shield 0x7fad92e6eef0(2001)
    27/07/2013 11:03:53.880 WindowServer[119]: handle_will_sleep_auth_and_shield_windows: releasing authw 0x7fad92c87490(2000), shield 0x7fad92e6eef0(2001), lock state 3
    27/07/2013 11:03:53.880 WindowServer[119]: handle_will_sleep_auth_and_shield_windows: err 0x0
    27/07/2013 11:03:53.883 WindowServer[119]: Created shield window 0xbb for display 0x003f003d
    27/07/2013 11:03:53.883 WindowServer[119]: handle_will_sleep_auth_and_shield_windows: releasing authw 0x7fad92c87490(2002), shield 0x7fad92e6eef0(2001), lock state 3
    27/07/2013 11:03:53.883 WindowServer[119]: handle_will_sleep_auth_and_shield_windows: err 0x0
    27/07/2013 11:03:55.209 com.apple.launchd.peruser.502[163]: (com.akamai.client.plist[742]) Bug: 12E55: launchd + 95444 [7DCC9489-2DF5-3807-83FA-EF5666EE8078]: 0xd
    27/07/2013 11:03:55.252 com.apple.launchd.peruser.502[163]: (com.akamai.client.plist) Throttling respawn: Will start in 10 seconds
    27/07/2013 11:04:04.482 WindowServer[119]: CGXSetWindowBackgroundBlurRadius: Invalid window 0xffffffff
    27/07/2013 11:04:04.482 loginwindow[43]: find_shared_window: WID -1
    27/07/2013 11:04:04.483 loginwindow[43]: CGSGetWindowTags: Invalid window 0xffffffff
    27/07/2013 11:04:04.483 loginwindow[43]: find_shared_window: WID -1
    27/07/2013 11:04:04.483 loginwindow[43]: CGSSetWindowTags: Invalid window 0xffffffff
    27/07/2013 11:04:04.704 WindowServer[119]: Created shield window 0xbf for display 0x04272d40
    27/07/2013 11:04:04.726 WindowServer[119]: device_generate_desktop_screenshot: authw 0x7fad92ebdb20(2000), shield 0x7fad92e6eef0(2001)
    27/07/2013 11:04:04.795 WindowServer[119]: device_generate_lock_screen_screenshot: authw 0x7fad92ebdb20(2000), shield 0x7fad92e6eef0(2001)
    27/07/2013 11:04:05.245 WindowServer[119]: handle_will_sleep_auth_and_shield_windows: releasing authw 0x7fad92ebdb20(2000), shield 0x7fad92e6eef0(2001), lock state 3
    27/07/2013 11:04:05.246 WindowServer[119]: handle_will_sleep_auth_and_shield_windows: err 0x0
    27/07/2013 11:04:05.253 com.apple.launchd.peruser.502[163]: (com.akamai.client.plist[744]) Bug: 12E55: launchd + 95444 [7DCC9489-2DF5-3807-83FA-EF5666EE8078]: 0xd
    27/07/2013 11:04:05.249 WindowServer[119]: Created shield window 0xc0 for display 0x003f003d
    27/07/2013 11:04:05.249 WindowServer[119]: handle_will_sleep_auth_and_shield_windows: releasing authw 0x7fad92ebdb20(2002), shield 0x7fad92e6eef0(2001), lock state 3
    27/07/2013 11:04:05.249 WindowServer[119]: handle_will_sleep_auth_and_shield_windows: err 0x0
    I'm now thinking to try to take the machine to its original firmware and see if it still does it, does anyone have any sugestion?
    I use a lot photoshop and other image software, this computer is essential for my work. For more then one year this issue caused me problems.
    Luckly i have a Macbook Pro too and i managed to do some of my work there. At last I was thinking to buy an external screen and attach it to the Macbook pro in order to work on my big images. But who wants to spend money again!!!???? This is not a fixture, this is silly. I wish to have my IMAc working again.
    The warranty it's obviously over and this problem happened right after the warranty was over...
    I write this post because i'm so tired of this issue and online nothing can be found apart from posts from so many people that have the same problem and no fixture has been found.
    The only fixture seams to be to buy a new computer... Ole'!!!..new money flowing in in the cashier!! forget it!!! i would rather change company if apple doesn't respond to this.
    For over 10 years i have been a Apple owner..
    When this problem appears it's like someone it's playing a joke at you...
    Comments welcome..
    Thanks

    Hi, I've seem to have found out the source of the problem.
    The issue is related to heat, and an iMac 27" gets hot pretty fast.
    If I boot the iMac straight after first start into Windows 7 I seem to get a lit built-in display at all times. I can also boot OS X first and then into Windows 7 and the built-in screen get lit every time as long as the iMac isn't hot.
    Strange thing is that the monitor connected to the display port gets lit every time. So I can only assume that the heat only interfere with output to the built-in LED screen.
    So this iMac is going to an Apple premium reseller for service, and I'll tell you guys how it went.

  • Black screen after login / after sleep

    Hoping somebody can help, I've spent like the last two days straight at the genius bar without success. When I boot up I see my profile and the guest, it boots as normal (not the delayed boot with black screen others have mentioned), but then I log in, see my desktop, icons, and then the screen goes black.
    If I let it sleep for a few hours, when I wake it up the screen is also black and there's nothing I can do except hold the power till it shuts down.
    In both cases I can tell the computer is still on because the backlit keyboard stays lit.
    I've tried resetting nvram, smc, deleting the library cache file, doing a is reinstall without wipe, and I only have one partition/HD so it's definitely the default boot disc.
    I can boot into safe mode, and occasionally boot up regularly after being in safe mode for a bit.
    I had the display replaced due to a physical defect just before this happened, but I also got 10.10.3, which I know has caused graphics glitches for other people.
    Hope you guys have some ideas! Thank you!

    Mac users often ask whether they should install "anti-virus" (AV) software. The usual answer is "no." That answer is right, but it may give the wrong impression that there is no threat from what are loosely called "viruses." There is a threat, and you need to educate yourself about it.
    1. This is a comment on what you should—and should not—do to protect yourself from malicious software ("malware") that circulates on the Internet and gets onto a computer as an unintended consequence of the user's actions.
    It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the computer, or who has been able to take control of it remotely. That threat is in a different category, and there's no easy way to defend against it. AV software is not intended to, and does not, defend against such attacks.
    The comment is long because the issue is complex. The key points are in sections 5, 6, and 10.
    OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
    2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user. Internally Apple calls it "XProtect."
    The malware recognition database used by XProtect is automatically updated; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
    The following caveats apply to XProtect:
    ☞ It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
    ☞ It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
    As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
    3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't been checked for security by Apple unless it comes from the App Store, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
    Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
    ☞ It can easily be disabled or overridden by the user.
    ☞ A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
    ☞ An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
    Apple has taken far too long to revoke the codesigning certificates of some known abusers, thereby diluting the value of Gatekeeper and the Developer ID program. Those lapses don't involve App Store products, however.
    For the reasons given, App Store products, and—to a lesser extent—other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandbox security is based on user input. Never click through any request for authorization without thinking.
    4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
    5. The built-in security features of OS X reduce the risk of malware attack, but they are not, and never will be, complete protection. Malware is a problem of human behavior, not machine behavior, and no technological fix alone is going to solve it. Trusting software to protect you will only make you more vulnerable.
    The best defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and Internet criminals. If you're better informed than they think you are, you'll win. That means, in practice, that you always stay within a safe harbor of computing practices. How do you know when you're leaving the safe harbor? Below are some warning signs of danger.
    Software from an untrustworthy source
    ☞ Software with a corporate brand, such as Adobe Flash Player, doesn't come directly from the developer’s website. Do not trust an alert from any website to update Flash, or your browser, or any other software. A genuine alert that Flash is outdated and blocked is shown on this support page. Follow the instructions on the support page in that case. Otherwise, assume that the alert is fake and someone is trying to scam you into installing malware. If you see such alerts on more than one website, ask for instructions.
    ☞ Software of any kind is distributed via BitTorrent, or Usenet, or on a website that also distributes pirated music or movies.
    ☞ Rogue websites such as Softonic, Soft32, and CNET Download distribute free applications that have been packaged in a superfluous "installer."
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