Black screen/logo appears when trying to sync to iTunes

when i connect my 4s to itunes after a few seconds the screen will go black and the apple logo appears, the phone will restart again after a few seconds, connect back to itunes and screen goes black again.
also when charging my phone in my car, after 30 minutes or so, the screen goes black and the logo appears again (i sync my itunes through bluetooth)..
never noticed this before, started the day after upgrading to ios7. i've done both hard and soft reset...no change. help!!!

Type "Apple Mobile Device Service" into the search bar at the top of this page by "Support" and read the resulting help articles.

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