Black screen of death/Satellite P755-S5215

I have a manufactured refurbished laptop. The first time I powered it on after taking it out of the box, it booted to the Toshiba logo and then went to a blue/grey screen with the blinking cursor in the left corner. I tried all the suggestions short of removing the hard drive because it does have a 90 day warranty and I didn't want to lose that. The reason why I'm searching for fixes on my own is because I ordered it online through the Toshiba store on ebay from the U.S. and had it shipped to a friend in the U.S. and he brought it down to me here in Belize. It will be risky and costly to ship it back for repairs and I've not been able to get it registered. I get an error when I put in the part number and serial number... not sure why this is but Toshiba will not process a repair order without it being registered. Anyway, I thought I would try again to see if anyone else has any ideas. Below is a list of the things I've tried so far. By the way, F8 does not work at all, it will not bring up that screen so I can't start up in safe mode. It will boot up with a repair disc or an installation disc. It states that there is a start up issue but can't repair it. It will not allow a windows installation on any of the partitions, says, "windows can't install on this partition". After attempting several things, it gives the error message, "reboot and select proper boot device or insert boot media and kit a key"... and yes, I've checked the boot order and the HDD boot option is listed first. The tech at Toshiba just said that it should come in for repair after I tried his suggestion of holding down the zero key and hitting the power button... that's when I got the error message. By the way, there was never any beeping when I held down zero or any other key (if that matters).
Darlene
Serving Christ in Belize!
Solved!
Go to Solution.

Satellite P755-S5215
Info: an error occurred while attempting to rad teh boot configuration data
If you didn't burn a repair disc, download one from here. Scroll down to Windows 7 System Repair Disc 64-bit.
   Create a Windows 7 System Repair Disc
Use it to boot to the Windows Recovery Environment.
   What are the system recovery options in Windows 7?
At that command prompt, enter this and tell us what you get back.
   bootrec /RebuildBcd
-Jerry

Similar Messages

2013 MacBook Air black screen of death

My wife's MacBook Air (late 2013) suffered the Black Screen of Death. Looked at the Mac forums for advice, looked at some YouTube videos about changing the battery, was on the verge of ordering a new battery from Amazon. My wife took it to the local Best Buy, and they said they'd be glad to fix it for just $200. Called the nearest Apple Store, got a recording that said I could buy time just to talk to tech support. Finally called Computer World in Appleton, Wis., and talked to Jack. He said it sounded like the latest OSX install wasn't complete. Told me to restart with shift key down, hit right arrow and then the return key, type in the password (even though the screen was still black), hit return again and BINGO! The screen came back on, showed OSX had 2 minutes left to install! All's right with the Mac again thanks to Jack the Mac Guy!

"they said they'd be glad to fix it for just $200.": That's a lot for a simple OS reset...

I am using an iphone 3Gs and Itunes won't allow me to restore it?!?! help me fix my black screen of death!

Ok, I am trying to restore my iPhone 3Gs to 5.0.1 and when I do, it looks like it is going well until it says that is it preparing to restore, it keeps me stuck at that spinning bar and then after a while it gives me the error 1601 unknown error has occurred. I have tried looking on Google for over 3 hours now trying to find the answer to my problem and sadly I cant find one, I am trying to restore my IPhone because earlier I was playing with it and it ran out of battery and I let it change and walked away form it, I came back 1 hour later and it was still at the boot logo of apple, I waited 2 hours and it did nothing, just stayed with the boot logo. I then put it into DFU mode and it appears in iTunes as in DFU mode and can be restored but like I said above that it just gives me an error. I have looked into Google and tried every way possible and found out that I may have the black screen of death. If you have this problem and found a way other than getting a new iPhone, please contact me on this page because I am not in the mood to buy a new iPhone because this one has an expired warranty.
Also i have tryed all the things in the error support page and nothing works, uninstalled itunes completely and did all that other stuff but still the same problem and i have not found a way to fix this.

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.

Black screen of death after warning "Disk 1 has the same disk identifiers as one or more disks connected to the system. "

Hi,
I am having the same problem / event warning, only one second after the warning occurs, I face a black screen of death leaving me with no other option than to switch off and reboot. After reboot I can work for some time but as far as I can see there is a
spontaneous re-occurance of the same warning and subsequent black screen of death.
It is hugely frustrating and don't seem to be able to solve it. It occurred in W8/W8.1 and W10 TP. All hardware seems fine. There are no other events that occur near the time when the BSOD occurs so I suppose its that.
HD (SSD'S) seem to have unique identifiers so I don't understand it at all. It does not matter whether I am browsing the internet, rendering images or simply leaving my laptop untouched (M6500 DELL).
Please help. It occurs 3 - 5 times a day and it seems unworkable.
Mike

Hi MAVH2014,
Which version are you running? Do you installed all updates for current Technical Preview?
Can you find any related events in Event Viewer?
For your disk identifier issue, if you have checked them already, I suggest you use following command to change the value:
Uniqueid
http://technet.microsoft.com/en-us/library/cc730793.aspx
Alex Zhao
TechNet Community Support

White screen of death going temporarily black screen of death.

I have a iphone4s that went white-screen-of-death on me just last week. recently its now giving me a multi-coloured screen show, and a finale of black-screen-of-death. Not sure what to do, and whether its worth going to the apple store when I can't afford repairs, and its a year out of warranty. I can still answer calls, or access apps, etc, but can't see what I'm actually doing.

I have a iphone4s that went white-screen-of-death on me just last week. recently its now giving me a multi-coloured screen show, and a finale of black-screen-of-death. Not sure what to do, and whether its worth going to the apple store when I can't afford repairs, and its a year out of warranty. I can still answer calls, or access apps, etc, but can't see what I'm actually doing.

So now a black "screen-of-death"???

I don't know what happened but when i suddenly got the urge to play some of my games on my ipod while listening to some music, probably bored or something, my ipod flips out and now is stuck on the "black screen of death"! the wheel locked up, my music stopped, and the screen won't shut off.
it reads:
This game cannot be launched.
This may be the result of a full iPod. (*)
For more information, please visit
http://apple.com/support/ipod/
(*) This is, of course, a bunch of (BS) since i have the new 80GB classics with only about 20GB on it.
I was thinking about letting the battery deplete then go from there, but any idea can and will be useful
Thanks

This may be the result of a full iPod. (*)
More likely it's the result of a corrupt temporary file on the iPod. Connect the iPod and delete \iPod_Control\iT.tmp . Probably also a good idead to check the drive thus:
*Checking hard-drive for errors*
Hold Menu+Select on the iPod for about 6 seconds until it resets, then hold Menu+Play as soon as the Apple logo appears, again for about 6 seconds to put the machine in disk mode. Connect to your computer, closing iTunes if it opens. Browse *My Computer* and right-click on the drive for the iPod, click Properties, then click Tools. Under Error-checking, click *Check Now*. Under Check disk options, select *Scan for and attempt recovery of bad sectors* (Optional - takes ages but a good idea if you've reason to suspect physical damage). Click Start. Mac users should run *Disk Utility / Repair Disk* for the equivalent process. This should find and correct any errors in the logical & physical structures of your iPod's hard drive.
tt2

W700 - Random, frequent. Black Screen of Death

Hello,
I have a W700 that I acquired in june 2010 and that I enjoyed very much until the beginning of this summer.
Gradually I started to get black screens of death, no cursor, no response, no solution but to hard reset the computer.
At first it was only when I used one kind of browser, then all kind of browsers, then any progran then just at any time. At its worst it became a real russian roulette, any minutes I could get a crash no matter what I was doing but any activities increased crash chances.
I tested all my hardware, more specifically cpu, motherboard, ram, hard drive and graphic cards with various programs but they all returned a green light, a-ok. "no problem here".
I did maintenance on my registry, hard drive, culled unneeded start-up programs, upgraded drivers. Finally the crashes were so frequent I installed ubuntu.
Ubuntu did not cause any single crash in a couple months, reinforcing me in the idea that the problem was software in nature.
Yesterday I received a windows 7 ultimate and I reinstalled windows ... and after a few hours, after doing the updates and reinstalling programs, it started crashing again.
(By the way, my DVD player isn't reading dvds anymore I found out yesterday, that is also quite annoying)
Now, as I can number the installed programs on one hand, it crashes... moderately often.
So ... does anybody have any idea what causes these crashes and what I could do to stop them ? I would be very very very very very grateful for any help in the matter.
Thanks in advance : )

I tried to do the FurMark stress test and, indeed, it crashed after a while.
However a few weeks ago I did a GPU stress test with another program ( I forgot its name but it was rendering an earth in increasing details) and it passed without crash.
Since it crashes no matter what program I use and how intensive graphically it is, I am not sure how conclusive the fact it crashed during FurMark is.
(As I said, for a time the most stable activity I could do on this computer was play a MMORPG, which was noticeably more intensive graphically than, browsing internet).
I don't know ... I would be very happy if the cause of the problem was something I could fix since I really don't have the cash to buy a brand new computer right now.
Anyway, thanks for the help : )

Anyone else getting the BLACK screen of death after Kitkat 4.4 update?

Ever since the update, my phone is wacked, like everyone elses. I got my Samsung Galaxy S4 a month ago. Beautiful, loved it. Update happens: I want to pitch this thing as far as I can throw it.
The phone rings. I go to answer it but all I have is a BLACK SCREEN which is LOCKED. I have the lock on the screen, but if the screen is black, you can't see it - and you can't answer the phone! One day, I got a message, and could not get to that. Why? the BLACK SCREEN OF DEATH.
Someone told me to turn off Samsung Watch On and that has helped with some of the issues. But I still get the screen occasionally, and my battery life is GONE.
How do we get rid of this update? Should I just call Verizon and get a new phone with the OLD software? I hate this. I feel like I was the victim of bait and switch.

ltg123 - did you resolve the problem yet? If so, let me know how.
My (hopefully temporary) solution was to turn off my "Lock Screen" ... to do this, go to Settings, My Device, Lock Screen ... and select None.
The only issue is that you would no longer have any security for your phone and would be vulnerable to someone stealing your phone and having full access to whatever is on your phone that does not require a separate id and password. Dangerous, yes ... but, for me right now, it's better than not having any access to my own phone!
The Android update simply sucks ... some heads should roll for allowing such a crappy update to get (no pun intended) rolled out.

Fix For nvlddmkm.sys Black Screen Of Death

I think I finally found a fix for the Black Screen of Death from the bug with nviddmkm.sys and all the latest Nvidia Drivers. This works on my IQ816 with NVIDIA 9600GS, it should work for most TouchSmarts that are having the random black screens.
There is a free utility called RivaTuner that works with Nvidia cards. You can get it here:
http://downloads.guru3d.com/download.php?det=163#download
Do the following:
Install Rivatuner.
Click okay when it gives you the box about not being a supported card or whatever.
On the screen that comes up, click the tiny icon next to Customize, it's under Driver Settings in the middle of the screen. Then click on the icon for the card. It looks like a videocard and should be the first icon on the left.
At the core clock screen, click the checkbox at the top to enable. Click Detect Now when it asks for it. Set the dropdown on the right to 3D. Then set the core clock slider to 550 or as close as you can get to it. I had 551.
You can either check off start with Windows or wait and see if it's okay and then come back to this screen and check Start with Windows. That will make sure the setting will stay all the time. Otherwise it just reverts back to the original settings.
Click okay. And that should be it.
If you need help, watch the video tutorial on it here:
http://www.youtube.com/watch?v=NU8_EMjSUf4
So far, since I did this, no random black screens of death. So this may be it.
This question was solved.
View Solution.

gilandme wrote:
I might have the same issue, the problem is that my HP IQ804 desktop screen is in total darkness, no image, what can I do?
Did you try the steps posted above? if so in what order.

How do you solve the so called "Black Screen Of Death " On an iMac Intel 27" EMC 2309 and 2374

According to various forums I've visited , this is very common issue that Apple has not addressed. I've read that it could be a logic board issue on the graphics card or a LED driver board issue or even a temp problem. My friend just got this issue resolved on her MacBook Pro but it cost her $500 to have it taken care of. This problem is making Apple look very bad in the eyes of it's customer's. I won't post some of the negative comments I've come across on these forums as a result of consumer frustration with Apple not taking care of this. Let's just say it needs to be addressed. Oh and the " Black Screen Of Death " is what people are calling it, not sure of the official problem name but it's an intermittent tendency of the display to go completely black while the OS is running fine.

http://osxdaily.com/2014/11/22/fix-macbook-pro-booting-black-screen/
http://knowhow.com/article.dhtml?articleReference=1100&country=uk
http://www.imore.com/black-login-screen-your-mac-heres-fix
I wasn't aware of this problem - for the various fixes. Nice info to know.

10.4.8 Black Screen of death

On MacBook.
Updating from 10.4.6 to 10.4.8 (combined) update causes Black Screen of Death on restart. Reinstall (archive) from distribution 10.4.6 fixes. This is repeatable.

Yeah this is also happening on my Mac Pro. After the update reboots, I get the kernel panic screen. I am using a stripped raid boot disk and wonder if this is the issue. I had issues with the last firmware update because of the raid drive. It's repeatable... Archive and install is not an option at the moment as I can't seem to find my install disks (apple is sending me replacements for free -- wish they were downloadable... [email protected]).
I have a full backup (using superduper) and when I tried to restore it still kernel panic'd. So it must be doing something to the partitioning scheme?? weird..
Only after I blow away the raid volume, rebuild the partitions and re-create the raid drive, will the restore work.
I'm going to wait for my install disks and do some install tests on clean installs as my disk usage is too large (~450GB).

IPad 1 - Black Screen (Black Screen of Death)

My iPad has a black screen. I call it the "Black Screen of Death". The iPad is fully charged, is recognized in iTunes, will NOT reset by holding down both buttons for any length of time, and I have taken it to an Apple store where I was told they don't know what the problem is but I could purchase a refurbished iPad for $250.
This is the 4th time the screen has gone black. Each time I have been able to use my iPad is from doing a "restore" in iTunes. The restore did NOT work the first time, the second time or third time. I can't be sure how many times I used the restore function. I can only say that each time after several "restore" attempts, I've "given up" on my iPad and let it sit for an unspecified period of time. When I decided to address the iPad again, I clicked the bottom button and the Apple logo appeared. My iPad loaded up and then I connected to iTunes to load all my apps, music, etc. This last time, my iPad was up and running for only two days before the screen went black again. I was playing a game (app) when this occurred.
I am POSITIVE there are thousands of users out there experiencing the same problem but I have yet to read as to why this is happening. I believe users are tired of hearing "hold both buttons to reset" and "take it to the Apple store". Many iPads users are past their warranty, would like a possible or valid reason as to why their iPad is malfunctioning and a reliable software update solution or "do it yourself" remedy.
Is there anyone out there that can address our concerns with an explanation that "sounds" reasonable or a real solution and not the two standard responses?

What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
You can get the iPad repaired at 3rd party repair sources for less.
iPad Repair & Screen Replacement Services
http://www.ifixyouri.com/16-ipad-repairs
RepairZoom iPad Repair
http://www.repairzoom.com/ipad-repair.html
Mission Repair
http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
iGadgetResQ
http://www.igadgetresq.com/ipad-repair/
 Cheers, Tom

MSI R9 270X Gaming 4G Black Screen of Death after driver install...

So I recently updated the drivers and AMD catalyst to the newest version. After doing that and restarting my pc, it will load to the Windows loading screen, then to the black screen of death. When I restart under last known good configuration, I can start windows, but I don't have the drivers installed. This is a fresh install, and no matter what I do, it ends in the same result. I've tried restoring the PC, and I can start windows again, but again. No drivers. I can't find an older version of the drivers that worked before. I'm just frustrated because I have 2 of the cards, and a quad display. But i can't use them... After researching, I found that this is a common issue, But I can't seem to fix it.

From your post in another thread I guess you tried 14.4 from MSI site. Use latest official AMD one (14.12) instead: http://support.amd.com/en-us/download/desktop?os=Windows%208.1%20-%2064

MacBook Pro June 2009 NVIDIA 9600 black screen of death

Hi there,
I am thinking of buying a new MacBook Pro June 2009 with dual graphics.
1.
As I read about the issues the MacBook Pro has in regards to graphics related to NVIDIA 9600 GT,
black screen of death, I would like to know if anything has changed regarding the NVIDIA 9600 GT
as it is still the same graphic card Apple is using for the latest MacBook Pro series.
Of course I know that Apple does not build it, however are there any informations that NVIDIA has performed changes on its graphic card that the widely discussed long term heat issues relating to the black screen of death will not appear in the latest model series?
2.
As I mainly use PS for picture editing I also would like to know how much this will conflict with the 9600 graphic card in the long term. Are there any users with black screen of death experience that were using PS as their main picture editing software where the issue appeared?
3.
Lastly I am aware that their are tools to manage fan speed behavior - as a workaround to cool down temperatures. Using this software would it void the warranty that is provided by Apple?
I thank you very much for all thoughts about the subject.

Hi pictureswithPS, welcome to Apple Discussions!
1. I have an original late-2008 unibody MBP that was purchased a week after the introduction. I have never had a single "black screen of death" ever, and I do some gaming under OS X on my machine. The heat issues are, in my humble opinion, greatly exaggerated. Does the machine get warm? Yes. However, any computer with this much power in this thin of an enclosure is going to get warm. Mine has never crashed, frozen, black screened, etc. once.
2. I don't think PS is particularly intensive on the graphics card. It may use the graphics card, yes, but I don't think it will be quite as intensive as a 3D modeling application or 3D games. I would doubt you would ever run into problems anyway.
3. Lastly I am aware that their are tools to manage fan speed behavior - as a workaround to cool down temperatures. Using this software would it void the warranty that is provided by Apple?
No, it wouldn't likely void the warranty. However, if your fans die prematurely as a result of running them at high speeds for extended periods of time, I doubt Apple would be especially happy about replacing them. I do not use any 3rd party tools to manage my fans, and never will. It is simply not necessary.
--Travis

Qosmio X875-Q7290 Black Screen of Death

Hey everyone,
My dad purchased a Qosmio back in 2012 for work. It's a powerhouse that can pretty much accomplish any job. Here are the specs, and then I'll get into my problem:
Operating System: Windows 7 Ultimate 64-bit
System Model: Qosmio X875
BIOS: InsydeH2O Version 03.72.306.30
Processor: Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz (8 CPUs), ~2.3GHz
Memory: 16384MB RAM
Card name: NVIDIA GeForce GTX 670M
Display Memory: 4095 MB
My dad passed shortly after he purchased the laptop so I then took it over and brought it to college with me. There was an incident where my motherboard completely fried and Toshiba fixed it for me. I was extremely greatful and left notes for the staff in my box when it shipped to Toshiba, haha.
It's been over a year since that incident and now I have come across another. I'm a heavy gamer and, until 4 days ago, have had a flawless experience. The black screen of death has only emerged recently and seems to be increasing in frequency.
Usually this happens when I am gaming, however it has also happened when the computer is simply idle. Everything will be running just fine and suddenly the screen will go black, the keyboard becomes unresponsive, and if there was sound it is stuck in a loop. The only way to remedy the situation is to hard shut down the computer and restart it.
Since the first incident I have been diligent in monitoring heat which has never gone over 71c even in my heaviest of game play. I have also uninstalled and re-installed the most current video driver. I have run multiple virus checks, I have cleaned the computer inside and out, defragged the harddrive (Well not really out of the ordinary I do it every wednesday), and have also done general clearing and cleaning of any unnecessary files.
Still, no matter what I do, I am getting this Black Screen of Death. I have followed many guides and suggestions which have done nothing. When I reinstalled my video driver I did, atleast, get about 1.5 hours of gameplay which my heart was then crushed because it happened again.
I am WELL over my warrenty... And can not afford to take my computer to a profession / send it in to Toshiba. I'm moving soon, as I have just finished college, and have yet to find a job.
Any advice or questions are welcome.
Thanks in advance.

It's hard to know for sure, but it does sound like a hardware failure that would require servicing. RAM would probably be an easy place to start if you were looking to do hardware troubleshooting yourself.
As an aside, if you just copy WoW to an external drive and copy it back, it'll work without needing to go through a lengthy install/download process. You'll need to install the Launcher though of course. In fact, D3 works the same way. You might already know that, but it makes it easy to back them up.
- Peter

Black screen of death/Satellite P755-S5215

Similar Messages

Maybe you are looking for