Black screen on startup Macbook Air 11 2013

Hello,
I decided to reinstall my OS X 10.10
So after restart i held "cmd+r", open Disk Utility and format my ssd, then start downloading OS X 10.10
But suddenly an error appeared, and I noticed that there is no SSD in Disk Utility anymore
Then I decided to reboot my macbook and try to reinstall my OS X one more time, so i held power button for 10 sec and then start again
After this the only thing i have is a black screen
I tried reset NVRAM and SMC - no results
Cmd+R - not working
I made installation drive and tried boot using option button - same
Every command I tried - nothing appear on the screen
Can You help me with this?
Thanks.
P.S. Macbook Air 11 2013 128GB MODEL A1465

You took all the reasonable actions that can be expected. Read the following Apple Support document to be sure there isn't anything you may have overlooked:
Troubleshooting: My computer won't turn on - Apple Support
It seems unlikely that a catastrophic failure would coincide with what you did, so perform the NVRAM and SMC resets again, making sure you did both of them properly. After that, schedule a Genius Bar Reservation.
The SMC reset procedure is linked in the above document. The NVRAM reset is as follows:
NVRAM reset:
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
After resetting NVRAM or PRAM, you may need to reconfigure your settings for speaker volume, screen resolution, startup disk selection, and time zone information. If issues persist, your Mac's logic board battery (not a portable Mac's rechargeable battery) may need to be replaced. The logic board battery helps retain NVRAM/PRAM settings when your computer is shut down. You can take your Mac to a Mac Genius or Apple Authorized Service Provider to replace the battery on the logic board.

Similar Messages

Black screen when opening MacBook Air

Now and then, when I open up my MacBook Air, the screen is all black and do not respond to any key action - it is not shut down. Most of the times the start screen is there asking for login. The only way to get around the black screen is to force a restart.
It's a mid 2013 13 inch MBA 1.7 GHz i7 with 8 GB RAM running Maverics 10.9.3. This blackscreen problem has evolved since some of the latest OS updates.
Anyone exeperience the same thing and found a solution?

It's in warranty? If so, then make a Genius Appointment and take it in for service.

Black screen on startup MacBook Pro

I am using a MacBook Pro IntelCD with OS10.5.4 all has been working satisfactorily till today. Today when I boot up it displays the grey screen with Apple logo, then spinning wheel and eventually goes to a black screen. Starting with safe boot does exactly the same although it spends a long time, 6-10 mins, in the spinning wheel zone. Booting into Windows is fine and the computer works perfectly.
Obviously something is wrong with Mac OS. Is there something to try before having to re-install the OS. Thanks for your help.
Mike

Is this black screen with white type that eventually ends with a command line prompt or just a black screen? If the former then the computer is booting into Darwin or single-user mode. If the former then see these two discussion threads for a possible solution:
Computer booting into Darwin Fix
Apple - Support - Discussions - Booting to Darwin-BSD Screen
If the solutions proposed in the above do not help, then you will have to reinstall OS X:
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger) and/or TechTool Pro (4.5.2 for Tiger) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

There's a black and white striped glitch on the left side of my screen on my Macbook Air! Its happened before and has been an easy fix, usually just restart or turn off my computer but don't know what else to do. Is there anything I can try now?

There's a black and white striped glitch on the left side of my screen on my Macbook Air! Its happened before and has been an easy fix, usually just restart or turn off my computer but don't know what else to do. Is there anything I can try now? I wont be able to make it to the Apple store until tomorow and would prefer if there was something I could do that didnt cost money, my computers very new and I really need help.

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
I suggest that you try to repair the phone software using PC Companion..
Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?
If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Black screen on startup early 2008 macbook pro

I am very disappointed with Apple right now. My early-2008 15 inch macbook pro shows a blank/black screen on startup. The hd runs fine and I can dim and undim the backlight on the screen but it stays black/blank.
I talked to an Apple rep and she told me that it was probably my graphics card (which I asked her specifically about when I researched and found many other people like myself with the same issue and then the lawsuit that came as a result). Of course, Apple no longer replaces the graphics card (like a true business person would) as of December 2012 even though they know the cards in the macbooks pros are defective. The Apple rep told me that I would have to take it in to a Apple tech to get it "officially" diagnosed as the graphics card being bad (which would cost me @$150 just for it to be looked at!) and then I would probably still have to pay for the repair!
Of course this happened in the middle of the week while I was in the middle of working on a sermon and other presentation projects. So I had to do my best to try to work from scratch without access to the info on my hd because the graphics card is defective.
Apple, you know the card is defective so please just replace the card! I'm not asking for any perks or upgrades! Just to be able to use my Macbook Pro that, up until now, I have been bragging about and telling everyone how happy I was to switch over from windows!
HELP!! HELP!! HELP!! HELP!!

If you experience distorted video or no video . . . take your affected product to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. If you plan to visit an Apple Retail store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/
No, it has not cost anything in the past.
Note: as of Dec 7th 2012, it is unlikely products qualify for this extended repair coverage.
That does not mean it's an automatic "no."

I bought an MacBook Air 13 from Dubai last month. However I see smudge lines on the screen of the laptop which are prominent if the screen is black. Does the macbook air have international warranty ? Since I am in India right now. Can I get it fixed here

I bought an MacBook Air 13 from Dubai last month. However I see smudge lines on the screen of the laptop which are prominent if the screen is black. Does the macbook air have international warranty ? Since I am in India right now. Can I get it fixed here ?
-Ankit

I don't know what service options are available in India but if this helps I do know that once you purchase your Apple product the warranty is valid anywhere in the world.

HT1379 A flashing question mark appears when I re/start my MacBook Air 2013. At first, I pressed Power & Option button and it recovered from Internet. Then, four options appeared but none of them are helpful. Could u please help me to solve it asap?

Hello,
A flashing question mark appears when I re/start my MacBook Air 2013. Then, I pressed POWER & OPTOIN buttons and internet options appeared for internet recovery. After internet recovery, the OS X utilities appears with four options (Restore from Time machine, Reinstall OS X, Get help online and Disk utility). But none of them seemed helpful. On the last option Disk utility, the icon created only with 33KB and other disk 1 Mac Os X Base system. On First Aid, the icon Repair disk is disabled. So I could not click on repair disk. Could you please suggest me how to solve this problem asap? Thank you so much for your help in advance!

You can try the following:
Install or Reinstall Lion/Mountain Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
      left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
        the Security button and set the Zero Data option to one-pass. Click on
      the Erase button and wait until the process has completed.
4. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
            because it is three times faster than wireless.

Macbook Air 2013

I just got myself a new Macbook Air 2013 and while I realized I couldn't expect the smoothest experience, I never expected this much hassle with it. So many differnet issues. No need to have a sad face about it, though - let's get together and figure out how to make this work! At least we only have one graphics chip to worry about this time around
This is going to be a pretty long post but I figured it's good to have it all in one place. Please correct me if you think this is the wrong way to post these things.
Installing and booting
Booting from a normal 2013.6 USB key works fine, but I couldn't seem to get either GRUB or Syslinux working.
I was able to boot by first installing Arch Linux following the Macbook guide at the wiki (having a separate FAT32 /boot partition). Skip the bootloader installation.
Installing rEFInd from OS X (important!) and installing the EFI stub loader made me able to boot fine.
Separate thread.
Stability problems
This is the big worry for me. Every now and then my system hangs for a brief moment and everything involving net or disk access just hangs there for a while and then it seems to work.
So far it only seems to happen when I run something disk- or CPU-intensive. Also had an occassion when I couldn't start X and just got this repeating all over my screen:
ata1.00: failed command: WRITE FPDMA QUEUED
ata1.00: cmd 61/08:f0:10:8c:c2/00:00:0b:00:00/40 tag 30 ncq 4096 out res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
ata1.00: status: { DRDY }
On the next attempt it worked fine.
I did SMART short and long tests on my disk and they returned fine:
smartctl -a
There are some messages in my boot that indicate this could be disk and/or ACPI related.
journalctl -b
dmesg
This was on a boot when my NIC was renamed from eth0 to wlp3s0 as noted under Wifi - this should hopefully not be a big deal to fix. Will update when I look more into it.
uname -a:
Linux temperance 3.9.7-1-ARCH #1 SMP PREEMPT Thu Jun 20 22:45:32 CEST 2013 x86_64 GNU/Linux
WiFi
WiFi does not work out of the box. Installing wireless-bcm43142-dkms from AUR made me able to connect to my network. I haven't been able to get it stable yet -interface name changes randomly between wlp3s0 and eth0 between reboots and I get disconnected from my network every 30 minutes or so. Disconnects seem to correlate somewhat with the freezes mentioned above.
Separate thread.
Touchpad
Have only been able to get it to work like a one-button mouse using evdev for now. Looks like an upstream bug.
Separate thread
Audio
In order to get audio, I need to put the following in /etc/asound.conf:
defaults.pcm.card 1
defaults.pcm.device 0
defaults.ctl.card 1
I'm no ALSA pro, but I can only seem to get output from the headphone jack so far - no speakers yet.
Last edited by Legogris (2013-06-27 20:21:11)

While I'm using Ubuntu and not Arch, I wanted to chip in with my experiences.
First, I am happy to tell you that I've found a fix for the ata errors/freezes (which for me were so bad I could hardly install) -- at least I think it's the same or related. I got udevd spitting errors about blkid timing out, and it couldn't find the disks. I found this in a Ubuntu forum -- sadly, I can't find the url now. Anyway, Pass
libata.force=1:noncq
to the linux kernel parameters (in Ubuntu you can add this to /etc/default/grub). This disables NCQ, which according to that post wasn't needed.
YMMV and I am not certain that it doesn't have bad side effects, but for me it made the laptop usable.
Other findings:
My Fn key, and thus delete, page up/down, media keys etc didn't work. That's because the keyboard has a new device id which isn't in usbhid. I added entries like the existing apple keyboards with the new device id (05ac:0291) and after recompiling, it works. I'm pretty sure this is fixable by passing the correct "quirks" flags to the usbhid module, e.g. "quirks=0x05ac:0x0291:0x00001248", but I'm not sure which flags should be set (I have an ISO keyboard layout which is yet another flag).
My sound card doesn't work. Or; i hear no sound at least ;-). After checking in alsamixer, it had two cards, one HDMI with S/PDIF only and one with analog in/out and digital in. I tried passing "index=1" to snd_hda_intel, which makes alsamixer pick up the right card by default. I'm not sure if the problem is that pulseaudio still has the wrong card, or something else.
My wifi works after installing bcmwl from Saucy (i.e. the upcoming Ubuntu 13.10 release), which was a relief because I feared this not being supported.
Sometimes after resuming from suspend, the screen is totally dark -- barely discernible in bright daylight. First I figured this was an issue with lightum (a daemon which monitors the lighting and adjusts keyboard and screen brightness), but after checking /sys/devices/pci0000\:00/0000\:00\:02.0/backlight/acpi_video0/brightness it turns out that when this happens, only the brightness levels 13, 14, and 15 (which is the brightest) have any brighness at all. 12 and under means no backlight. The only "fix" I've found so far is rebooting, which sucks. I hope this will get fixed (I will report a bug on Launchpad next time it happens).
Somewhere I picked up that passing
i915.i915_enable_rc6=1
to the linux parameters enables some great power saving features in the GPU. From modinfo:
i915_enable_rc6:Enable power-saving render C-state 6. Different stages can be selected via bitmask values (0 = disable; 1 = enable rc6; 2 = enable deep rc6; 4 = enable deepest rc6). For example, 3 would enable rc6 and deep rc6, and 7 would enable everything. default: -1 (use per-chip default) (int)
Oh, and if anybody knows how I get my GNU/Linux partition to show up in the Mac boot screen I would be grateful! Right now I have refit installed, which works but I would rather just use the built-in boot manager, which works on the predecessor (MBA 3,2).

Help bootcamp windows 8.1 Macbook Air 2013

I have a Macbook Air 2013 running Mavericks and I want to install windows 8.1 on it but first im getting a message saying that the iso is not 64-bit and im so confused because it partitoned my harddrive aswell so how do i get that back.

Not true. In Mac OS's Disk Utility, you can delete the Bootcamp partition then resize the Mac partition larger to use the free space.
Gn12, if your mac keeps trying to boot to your Boot Camp partition, hold down the Option key as you boot so that you can select the Mac partition then use the Startup Disk preferences to select the Mac partition for future boots.

Macbook air 2013 needs power button pressed for 10 seconds before it turns on?

macbook air 2013 needs power button pressed for 10 seconds before it turns on? also I've tried resting PRAM but when i press the 4 buttons before the start up screen it never restarts again? please help!

Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
If this does not help, contact Apple.
Genius Bar reservation:
http://www.apple.com/retail/geniusbar/
Best.

Can not open app store on macbook air 2013

I just bought a 2nd Macbook Air 2013 using OS X 10.9.2 (13C64), but don:t know why I can't open the App Store on my macbook without any notifications when I click on the icon. Anyone can let me know what's the problem and what should I do now? Thank you very much!

Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Mountain Lion or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.
Reinstall the 10.9.2 update: OS X Mavericks 10.9.2 Update (Combo).

My MacBook Air 2013 is 'not compatible with Mac OS X Mountain Lion'

Hi,
I just bought a new MacBook Air 2013 yesterday.
I think there may be some driver issues with it as the graphics seem a little choppy.
I tried redownloading Mac OS X Mountain Lion from the Mac App Store but a message constantly pops up saying that Mac OS X Mountain Lion is not compatible with my computer.
Is anyone else getting this issue?

Wait until the next update, or reinstall it from the recovery partition, which is accessible by pressing the Command and R keys at startup.
(85913)

I can't no more receive call on my MacBook Air 2013.

I can't receive incoming call on my MacBook Air 2013.
This mornig, when i'd upgraded my Mac all was fine and the incoming call were visible on screen.
Now I can only make call from Mac, and also FaceTime works well, but I don't see incoming call.
The change I made was to upgrade Java and VMware.
Thank for attention.

As has already been pointed out both iWeb and iDVD will not be pre-loaded, however, you can still purchase both iWeb and iDVD by going to the Apple Store online and purchasing the iLife 11 boxed set that does contains both iWeb 09 and iDVD. You can get it from Amazon too.

The right side of the screen of my MacBook Air a yellow line appears very thin and dotted. What can I do to eliminate it?

The right side of the screen of my MacBook Air a yellow line appears very thin and dotted. What can I do to eliminate it? Marco

Reset PRAM. http://support.apple.com/kb/PH4405
If this does not help, contact Apple.
Best.

My Macbook Air 2013 battery life is sub 4 hours. How do I diagnose and resolve the issue?

Hi,
I have a 6 month old Macbook AIr 2013 and I am getting sub 4 hours of battery life against the 12 hrs advertised. I looked into the application monitor and found that Spotlight has been causing my battery to drain
Here is a brief snapshot of System information
Hardware Overview:
Model Name:          MacBook Air
Model Identifier:          MacBookAir6,2
Processor Name:          Intel Core i5
Processor Speed:          1.3 GHz
Number of Processors:          1
Total Number of Cores:          2
L2 Cache (per Core):          256 KB
L3 Cache:          3 MB
Memory:          4 GB
Boot ROM Version:          MBA61.0099.B07
SMC Version (system):          2.13f7
Battery Information:
Model Information:
Serial Number:          D86349701E7F90KAV
Manufacturer:          SMP
Device Name:          bq20z451
Pack Lot Code:          0
PCB Lot Code:          0
Firmware Version:          511
Hardware Revision:          000a
Cell Revision:          1200
Charge Information:
Charge Remaining (mAh):          6362
Fully Charged:          No
Charging:          No
Full Charge Capacity (mAh):          7023
Health Information:
Cycle Count:          16
Condition:          Normal
Battery Installed:          Yes
Amperage (mA):          -1727
Voltage (mV):          8266
System Power Settings:
AC Power:
System Sleep Timer (Minutes):          1
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          10
Wake on AC Change:          No
Wake on Clamshell Open:          Yes
Wake on LAN:          Yes
AutoPowerOff Delay:          14400
AutoPowerOff Enabled:          1
DarkWakeBackgroundTasks:          1
Display Sleep Uses Dim:          Yes
PrioritizeNetworkReachabilityOverSleep:          0
Standby Delay:          10800
Standby Enabled:          1
Battery Power:
System Sleep Timer (Minutes):          1
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          2
Wake on AC Change:          No
Wake on Clamshell Open:          Yes
AutoPowerOff Delay:          14400
AutoPowerOff Enabled:          1
Current Power Source:          Yes
DarkWakeBackgroundTasks:          0
Display Sleep Uses Dim:          Yes
Reduce Brightness:          Yes
Standby Delay:          10800
Standby Enabled:          1
Hardware Configuration:
UPS Installed:          No
AC Charger Information:
Connected:          No
Charging:          No
Can somebody please advise me on what exactly is wrong and what I need to do to resolve the issue. Much appreciate the help.
Thanks
Nitin

1. Follow these instructions, or these for OS X 10.9 or later.
2. In the Energy Saver preference pane, uncheck the box marked
Enable Power Nap while on battery power
3. You can also try resetting the SMC.
4. Make sure your system is up to date in Software Update.
5. Make a "Genius" appointment at an Apple Store, or go to another authorized service center.

Black screen on startup Macbook Air 11 2013

Similar Messages

Maybe you are looking for