Black Screen - Setup Incomplete - Can't reload
So, my Passport screen works, I can see the screen reset, all the visuals work on startup, showing progress, etc. When the phone turns on however, I get a black screen (it's on, just blank, black background). This occurred after an apparent software update using Link. All was working well, until that update. Wish I could tell you the version, as I now can't access anything on the phone with the black screen. When I press volume buttons, it shows volume visuals for increaseing/decreasing volume, when I take a screenshot, it also shows the usual message for saving to my images. but, nothing else works. When I reconnect to Link and try a factory restore or reload, I get the Setup incomplete messages. I can't try Sachesi or anything else for this same setup incomplete error message. Not sure what other options I have. Already tried reload, factory restore, hard reset with volume buttons - always the same result - black screen, do not pass go. When I try the update software option (even though it went through the update that caused all these problems), I then get an Unspecified error encountered [A:0x000000A2] message, if that helps. W...T...F...
Hi and Welcome to the Community! The most common thing to do after an update that results in issues is to perform an OS reload. Sometimes, the update processes have errors and such...with a reload often curing the issues. The official methods, which will be controlled as to what exact OS versions you are offered:http://supportforums.blackberry.com/t5/BlackBerry-10-Functions-and/How-to-Reload-your-Blackberry10-O...Unfortunately, you've already tried those without success, which leads then to the unofficial methods, which are cleaner (and more forceful), and allow you to choose an OS version that perhaps your carrier (or whoever it is controlling your offers) has been slow to approve:http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...http://forums.crackberry.com/bb10-leaked-beta-os-f395/bb10-os-archive-943672/Of course, before you started any of this, hopefully you took a good backup via LINK, a manual copy of your Device Memory to your PC, and full documentation of your configuration (account credentials, added apps, configurations, etc.). Sometimes, restoring from a backup returns to the device the very corruption one needs to eliminate, and reconfiguring from scratch can resolve that. Good luck!
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I don't care if someone has 20+ yrs, I still like having a good troubleshooting book/manual handy.
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PS
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