Black screen - tried hard reset & cannot install software

So this is awesome... What a crapper.
My screen had started to screw up. Get messed up like a bad TV reception. Then it went all white. Now it's completely black and I can't answer phone calls or anything.
I tried the hard reset. Also tried sticking a paperclip in the hole at the bottom. Tried installing the software (Mac), but it opens up into just a grey screen.
So... besides calling Tech Support and sending my phone off (which I don't know how that'll go, cause I can't find my warranty info), what can I do? 

In order to install the software, you will need access to a Windows based PC. The only thing available for Mac's are PocketMac to sync info to a Mac.
If you purchased your phone brand new from your carrier less then a year ago, it should be under warranty still. Call your carrier and ask them howmuch time you have on your warranty.
New to a Blackberry? Check out http://www.discoverblackberry.com

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