Black screen video

Lately, when attempting to play some videos purchased from iTunes (in Protected MPEG 4 format), neither iTunes nor Quicktime Player will play the videos. Double-clicking on the file in iTunes (or dragging the video from the Finder onto the QT icon) results in a black video screen, but no video or sound. Moving the scrubber does nothing. I tried restoring one of the files from a Time Machine backup volume, and repairing permissions: no dice. I also tried to log out of the iTunes account and log back in, but that didn't help, either. Any ideas?
Alex

Hi,
Let’s check the Use software rendering instead of GPU rendering setting, try to change it for a test in Internet Explorer settings.
Also, reset Internet Explorer setting to see how it works.
For more information, refer to this link:
Problems after installing Internet Explorer 11
http://technet.microsoft.com/library/dn338138.aspx
Alex Zhao
TechNet Community Support

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