Black screen when plugged in for charge

Hello all. So my problem is that my screen goes black whenever I plug in my pavilion laptop's charger. The computer continues to run because you can hear the sound of the fans still going. Even when I don't have my laptop plugged in and I close the laptop so it will go in sleep mode, sometimes when I open it back up it will have a black screen but you can hear that it is still running as well. I have tried adjusting power and display settings, but nothing works. Please help!!! Because of this I only charge my battery when it's off or in sleep mode and it's a pain because I only get a few hours charge before it needs to be charged again.

Hi again Hope22,
It is good to hear back from you!
To further diagnose this issue, I also recommend following any missed steps in this document on Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot. This should help determine the cause of your notebook's black screen while plugged into the adapter.
If the issue persists after completing all of the steps in the resource above, I recommend contacting our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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