Black Spots on Lumia 1020, this one is like a Mark...

I know there are lot of posts on the same issue, the reasons still i am posting this here is for some clarifications.
Is this a Issue with the Screen Display?
is this common for all AMOLED screens of 1020?
only few complain on this? Rest of the users are getting out of box no issues of any sort with display.
I have bought this online, and i have 30 days return policy.
can some please Suggest me? does replacement guarantee that i dont get a similar device, because everyone are saying its AMOLED thing, Please advice.
Please Note, this is visible only during Complete darkness in the room, during nights, GLANCE screen makes it visible, CORTANA screen Makes it Visible and some Third party App screens with Greyish or blackish backgrounds makes it Visible.
This is annoying and takes of the experience of having this awesome device.
Is this COMMON or RARE Situation what i have, sorry i did not use proper punctuation and grammar as i am sad and confused.
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Hi Prashanth, I got replacement yesterday and this one is better than the previous one. i hardly see any spots with naked eye during regular use under low light conditions, if i focus during the night on black screen i see few tiny specs. but they dont bother me anymore while watching videos or in pitch black env.
i am not gonna care much now, and make peace with this replacement, learnt that its very hard to get a AMOLED screen with zero black spots.
Hope it helps.

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Nokia's premium leather case for the Lumia 1020

Has anyone seen any additional information about what has been referred to as "Nokia’s premium leather case for the Lumia 1020" on some sites?
Nokia’s premium leather case for the Lumia 1020
This looks like the perfect case for the Lumia 1020 and is one of the few that offers protection for the camera lens.
Is it going to be sold by Nokia? And when is it coming out?

Actually, the page mentions that link as a source for a different case not pictured.
"...we did find another company, Noreve.com, who also have a leather case in the process of being made for the 1020."
So whatever case Noreve.com decides to make, it won't be the one pictured in the article.
And looking at the other cases that Noreve has designed, I don't think theirs will look anything like the Nokia-branded one that is pictured.
Any leads would be appreciated.
scoobyman wrote:
All the information can be found in the links that you provided for this French manufacturer of luxury leather cases with Lumia1020 being a forthcoming model: http://www.noreve.com/langue/en.html?gclid=CLWayerx0rgCFVMPtAodoxIAqw

Black spot on Top center of screen Lumia 1020

I purchased Lumia 1020 few days back and I found in dark rooms a block spot appear on top center of screen in dark room when glance screen is on. Also I want to knwo is there any update coming in India. I already have win 8.1 in my device.
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Hi, vik4290. Glad to see your post here. What exactly happens to your phone prior to this? Is it also visible when the phone is turned off?
Try adjusting the Brightness & the Colour profile by going to Settings > display. You may also check if the phone's system settings are updated: Settings > Applications > store > check for updates.
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Lumia 1020 not getting Black update

I recently bougth a brand new lumia 1020 with firmware version 3049.0000.1330.1002 so when will I recieve this update

It is there as Lumia 1020 Telcel in the last line for Mexico and just above Nicaragua. Nokia Black should be available for your handset according to the list, so keep trying. It might be a few days before it is available for the specific handset that you own.

HT5622 Do you think that apple would exchange my ipod gen 5 for another one because this one well, the screen isn't broken but the inside is half black and other colors? When it happened it was in its otter box, and i lost the receipt and got it on may?

Do you think that apple would exchange my ipod gen 5 for another one because this one well, the screen isn't broken but the inside is half black and other colors? When it happened it was in its otter box, and i lost the receipt and got it on may? How much do you think it would cost please help me.

If covered by warranty. See:
Apple - Support - Check Your Service and Support Coverage
Then if the iPod is within warranty, not abused Apple will exchange it at no cost. You can do it at an Apple store
Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

I have an Intel based iMac that has just developed two small spots on the screen. One 1/8" circle at bottom and a tiny circle at top. The fading on and off light isn't working anymore either. Does anyone know anything about this?

I have an Intel based iMac that has just developed two small spots on the screen - they look light brighter spots on the screen. One 1/8" circle at bottom right and a tiny circle at top right. The fading on and off light on area surrounding the screen isn't working anymore either. Has anyone else had similar problems? Any solutions? Thanks!

One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...
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Reboot, test again.
If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences>Accounts>Login Items window to see if it or something relevant is listed.
Check the System Preferences>Other Row, for 3rd party Pref Panes.
Also look in these if they exist, some are invisible...
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Nokia Lumia 1020 with three hot pixels on the CCD....

Okay, i have a two weeks old brand new Lumia 1020 and noticed that whenever i took a photo or record a video, i get an L-shape of three hot/bright pixels somewhere in the middle of the photos or videos themselves, which could mean these hot pixels are burned on the camera's CCD directly. I can also see them live on the Lumia's screen, though if i zoom in on the live view passed a certain level towards the maximum zoom, they vanish. But, on most zoom levels and of course when no zoom is used, i can see them clearly, unfortunately...
The attached image shows these three L-positioned bright pixels...
Also, check the video below for better understanding; i'm just shooting the black plastic frames in-between my two monitors, to get a dark area for easily spotting the three bright pixels. When i zoom in and out, you can see that passed a certain zoom point, they dissapear and reappear. Also, when i move the camera around, they follow along the movement. The video is a cropped-down version of the 1:1 1920x1080 original version, just to get a smaller file size: https://www.dropbox.com/s/g9zfcy3vivb1nku/HotPixels.mov
So, i'm wondering...
Is this serious hardware mulfanction problem valid for a phone replacement, or this is something that warranty may not cover ?!
Thanks...
Greg
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It's hardly deep hacking. The repair facility opens the phone, takes out the camera module and puts a new one in.
Your warranty does not entitle you to a full replacement unless the phone is not repairable (in genral) and this should be a painless and easy fix.
While in some countries you would be entitled to a new phone if a fault is detected shortly after buying the device you said you bought it a week ago which would generally be too much time gone by for that so I anm pretty sure it's a repair.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Lumia 1020 focus issue

Hi there,
Recently my Lumia 1020 struggles to focus unless there is a lot of light - it especially struggles with close or distant objects. Medium distance around 2 meters away in a lot of light seems to be the only conditions where the autofocus can nail it in one go. What is worse, the manual focus seems to have stopped working.
I am on Nokia Camera v 4.5.1.7 and have the Black update.
As someone who keeps promoting the Lumia phones to people I know, this flaw is deeply embarrassing when I try to show off the camera. And as the camera was the primary reason why I bought the 1020, this is also very frustrating.
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Thanks.
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hi mate if it doesn't vibrate this would point to a hardware issue possibly. in this case i would check that i am up to date with the latest firmware along with the latest Nokia system app updates from the store, and try performing a soft reset. failing that, a hard reset, and then nokia Care if still no luck.

Protective Cover-Lumia 1020

I got the awesome piece named Lumia 1020 running on WP8. Its been some time now. Apart from much hyped Camera Technology, which Nokia really stood upto the expectations, what I feel great about this device the apps from WP8. But my thirst for more apps and updating my device with WP8.1, is yet to be quenched. I hope WP8.1 will be available for Lumia 1020 as an update.
Now, coming to protecting my device, presently Iam using a non-branded plastic Cover with room for gaint camera. I think these covers cause some damage and not good enough to protect deivce.
I searched for accessories, Nokia site, which could best fit for my device.
I am looking up, mainly, for branded cover to protect from scratches. If it renders extra bit well and good.
My question is will you recommend me to go for CC-3600, the wireless charging cover?
If so, do I need to buy wireless charging plate, separately, to use of CC-3600 for charging as well?
Will it do any harm, if I carry my device with CC-3600 cover on through out the day after I charge it up with usual charger(that comes with piece)?
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With regards,
Devotee Of Sachin Tendulkar
Solved!
Go to Solution.

hi no such thing as Windows Phone 8.1, only Update 3 and Lumia Black which is coming early 2014.
Nokia haven't announced any hard case accessories for the Lumia 1020, only the wireless charging covers CC-3066 (not CC-3600) and the camera grip PD-95G.
The CC-3066 enables wireless charging for the Lumia 1020, so you don't need to buy anything separate, except a wireless charger that supports the Qi charger (DT-900, DT-901, DT-910, DT-601, DC-50 etc).
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Lumia 1020 speakerphone problem

Hi,
Really enjoying my Lumia 1020 but have one problem with it. When I'm on a call and switch to speakerphone, the other person cannot hear me.
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Welcome to the world of Nokia Lumia and Windows Phone 8.
Nokia have a habit of "ignoring" known issues (i.e., pretending they don't exist) and then resolving the issue quietly on a software update. They did this with HERE Drive + where early editions of 8 on Lumia 820 and 920 couldn't get a GPS fix when navigating.
There is a definite issue with the hands-free mic which is well highlighted by users on this thread. Hundred of posts appear about this mic issue on 925 and 1020 phones specifically. This issue started with the latest version of Black, and continues unabated. Nokia are swapping hardware where appropriate, but ultimately it is a genuine software issue.
I have tried all the fixes suggested on multiple sites (some have had success by changing Speech Language to another version, for example English (United States), but in reality it's a matter of waiting until the next software release. It is such a pity given how good these phones are (ex iPhone user, and I am on my 3rd Lumia. I've had the 920, 925 and recently got the 1020). I believe that 8.1 will change the game, and so I am going to keep tolerating Nokia's approach for the time being as I can't bear IOS and the small-screen offerings from Apple currently.

Nokia Lumia 1020 Keeps Freezing

I have the Nokia Lumia 1020 and have been using it as my primary phone since its launch in the states. I love the phone and, up until now, I haven't had any issues. However, I'm currently on a trip overseas and I've had nothing but trouble with the phone. It continually freeze, requiring me to issue a soft reboot (volume down + power buton hold). Even after issuing the reboot, the phone doesn't always act in the desired behavior. I find myself issuing the reboot several times in a row. Moreover, the phone starts to get really, really hot and acts strange (changes my time, etc..). Here is examle of what I go through, step by step:
I'm navigating my phone, normally. Looking at pictues, browsing the web, pretty basic stuff
The phone will freeze on whatever screen I'm on. I have seen it screen while I'm in the Nokia Panorma app, 6tag, and in a handful of basic apps/built in functions
No keys or buttons are responsive
I issue a soft reboot by pressing the down volume and power button at the same time for 10+ secs
Very rarely does the phone reboot and act in a normal fashion. It will usually freeze right away and I have to issue the reboot again, and again, and again
Eventually, the phone will reboot into a somewhat working session.
My date and time is set to an aribtrary one, even though I have my phone set to automatically obtain the time (I'm currently +12 ahead from my EDT origin). It actually sets my date back to March (it is currently October) and an earlier time
Any text messages I receive come in and are not sorted to the bottom of the current conversation (I have to hunt them down from previous conversations within the same thread) - I think this is due to the date/time issue
I have had situations where my last photos taken got deleted (i.e., probably never saved correctly before the freeze)
The phone will get really, really hot
My Situation/Setup
I live on the east coast of the US (GMT -4)
I'm curently in Singapore (GMT +8)
I have the phone set to roam internationally
The phone is roaming on a 4G signal
I have the date/time set to a 24 hour clock and to get time automatically
I have wi-fi enabled, but I am usually not on a network when I freeze (I have been though)
OS version: 8.0.10327.77
Firmware revision: 3045.000.1325.0001
RM-877 ATT-US varient
Lumia Amber software
I've tied uninstalling any apps I *may* have loaded since the issue began, but I have had no luck. I've also messed with the date and time to set it manually. Again, no luck. I'm about to disable photo and video backups (I currently have them set to "best quality").
My questions:
Anybody else having this issue
Anybody have an idea as to how I can solve for it.
Thanks in advanced for any help.

rusted74 wrote:
Hi there, I am experiencing the same issues. Was wondering if your hard reboot worked?
Hi. 'Same' may not be the exactly similar. Please provide us details regarding your case. Does it happen randomly or when accessing certain apps on the phone? What connections are enable on the phone (Bluetooth, tap+send, data connection, WiFi)? How about the background apps running on the phone?
Ensure that the software of the phone is updated. Latest update is the 'Black Update' currently rolling out globally: http://www.nokia.com/global/support/software-update/wp8-software-update/
Aside from the phone's software, it's also important to check that all system apps are up-to-date. Please refer here: http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/td-p/1640082
Hi, mmansour.
To verify, the issue starts after updating the phone to Black. Correct? Or have you been encountering the issue prior updating the phone? After updating the software to Black, make sure that all system apps are updated as well. You may refer to the above link for the system apps.

Lumia 1020 Freezes, Battery Heating Up, OS Crashes...

Hi there everyone, this is my first post here, I hope I can get some help from you guys regarding my problem with my lovely Lumia 1020.
10 days ago, I received my Lumia 1020 ( it was a gift from a friend from Norway), I live in Iraq. So warranty isn't provided here cause I went to Nokia Care in my country, they checked the IMEI and they told me that this phone wasn't imported by them, so no warranty is provided for it.
Once I powered up my phone, completed settings, it checked for an update and asked me to download it. And sure I did download it at once!. Kept updating until it reached the latest Lumia Cyan Update. Checked and saw I have a WP 8.1 phone.
Took some photos, here and there, everything was going good. Plugged in the charger to charge my phone. Then an hour later I went to check the charge and I was surprised to see my lovely Lumia 1020 heating up like crazy!!! .. I'm talking about severe heating, not a normal one due to charging.
Plugged out the phone from the charger ( original Nokia charger provided with the original box ), and I tried to unlock it, but no way! it doesn't respond to anything at all, Glance screen was stuck at the time of an hour ago. Quickly opened my laptop and googled the issue and did a soft reset at once. Then put the mobile in front of the air conditioner until it cooled down. Time/Date was reset ( very annoying ) but everything was normal ever since until at some random time, the phone freezes. Sometimes it doesn't heat up, I wait for 5 minutes or so and the phone reboots by itself. But there are times that the phone is stuck for hours ( no heat though ) so I have to soft reset it manually. And there are times when the phone freezes and heats up like crazy and I soft reset it on purpose being afraid that something might happen to the phone.
Googled everywhere, tried everything: Replaced charger, Replaced SIM card, Tried Airplane mode, Factory Reset, Nokia Software Recovery, Disabling Background apps, Disabling/Enabling Location w/wo NFC, Deleting FB & Skype, Disabling Glance & Double Tap to wake, Downgrading to WP 8 ( both Amber & Cyan via Nokia Care Suit ), ... etc everything software related has been tried. And the phone still freezes randomly. Which leads me to say that it's definitely a hardware defect that is causing these issues as my friend has the exact phone, everything enabled, and not a single freeze.
I'm desperate here, if anyone of you could give me an advice, I would be thankful.
Thanks and sorry for the long post!

I'm sorry to hear about your troubles with it.
As you mentioned here, you've done everything that can be done to your phone software wise, and it still plays up.
And as you further mentioned, it's related to hardware failure.
As your device is not covered by warranty in Iraq, you will either have to pay for the repairs down there or send it back to your friend in Norway who can then send it in for warranty repair/replacement.

Nokia Lumia 1020 power consumption

Hello,
On 5th of October 2013 I bought from Vodafone Romania a Nokia Lumia 1020. OS version: 8.0.10328.78. Firmware revision number: 3049.0000.1330.1001. Manufacter Name: RM-875_eu_hungary_298.
I'm syncing Microsoft Account daily (contacts only, no e-mail), one Outlook Exchange account every 15 minutes, one Google account every 30 minutes and one Yahoo! Mail account every hour.
I have also configured Twitter account, Facebook account and Nokia account. The Facebook application (the one developed by Microsoft) has notifications turned off. For Twitter I'm using Rowi application and this one also has notifications turned off. On home screen I have the Me tile which displays notifications when there are new items on Facebook and Twitter.
The Facebook settings are:
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- Lock screen: Off
- Location : Off
- Enable shake to refresh: On
In Settings > Applications > background tasks > advanced I have:
- AccuWeather
- Battery Performance
- extras+info
- Facebook
- HERE Drive+
- Nokia Care.
I never leave applications running in background (the multitasking list is empty).
I'm on 3G. My data plan does not allow me to use 4G.
For the most part of the day I'm at work, in the office, and I'm not using my phone. It stays idle. Glance screen is configured on Peak so my phone's display is turned off most of the time.
I have WiFi turned off, NFC turned OFF, location turned off, XBOX syncronization turned off, music and videos syncronization turned off, find my phone turned off.
Today, I have received no phone calls, I have not dialed anybody, and my phone stayed on my desk for almost 9 hours. I did not take any pictures with my phone today.
And yet, for the most part of the day (from 09:00 AM to 07:00 PM), the Battery Performance application showed a steady discharge rate of 2% per hour.
Is this normal for a new Nokia Lumia 1020 in those given circumstances?
Thank you.
Cosmin Petrenciuc

Totally normal mate, you should get a wireless charger + shell and use your phone more and enjoy it between placing it on the charging plate on your desk!!
If this was helpful please click Star for Kudos
Phone history :-3210, 3100, 3200, 6230i, N73, N95-8GB, N97, N8, Lumia800, Lumia920, Lumia620, Lumia820, Lumia1020, Lumia520, Lumia830, Lumia735

Lumia 1020 SMS Issue.

Been having issues for a few months now and haven't been able to find any solutions online. I'm having an issue where I can not send messages to certain numbers and I am just receiving the "Can't send" message as if I had no signal. What's even more confusing is that I have no issue receiving messages from these numbers, I am just incapable of replying. Currently this is only affecting a few contacts, but obviously this is an extremely annoying issue. If you have any advice or tips to solve this issue I would greatly appreciate it. Oh and I've just carried out all possible updates and still the problem persists.
-Thanks for taking the time to read this, MuirC

Hi MuirC,
We appreciate your effort in posting your concern on the forum. By the way, are you still experiencing the SMS issue? If yes, have you tried using another SIM card if it makes any difference? Make sure to use the original Micro SIM and not the modified one. You may also try checking this Nokia Lumia 1020 - Troubleshooter for a possible resolution. Any update is very much appreciated.

Lumia 1020 Owners - What is your iPhoto Workflow

I really want to start using iPhoto fully to manage my photos. I have my images from my past two phones in iPhoto already and that's all fine. They were the Lumia 800, and then Lumia 520 as a cheap stop-gap when my 800 broke whilst waiting for my next phone..The Lumua 1020.
I now take all my photos on my Lumia 1020. This combination of the 1020 and iPhoto has a few stumbling points:
The Lumia 1020 doesn't geotag the 38MP images, only the 5MP
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Combination of the Windows Phone App and iPhoto allow successful import, but of both the high res and 5MP versions (Still with the same Geotag problem)
If you have a Lumia 1020, what is your workflow you follow from taking your photos, importing, tagging them etc?
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Auto tag the high res versions of the images with a keyword of say "HiRes", to make it easier to find them when printing
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I tried out the Nokia Image Importer for Mac. It works well, but it does import the 38MP and 5MP and then just drops them into the file system. Although that has some advantages, i',m looking to embrace iPhoto as my photo software, as I assume I can export to file system later anyway.

I don't use the Windows Phone app from Microsoft to import pictures as it doesn't get date and time right for movies. This is my workflow:
1. Import all pictures and movies with Nokia Photo Transfer. This software is more lightweight than the Microsoft app. And it gets all dates and times correct.
2. Drag all files into the app Houdahgeo and geotag everyting using reference photos. The highres pictures get geotags from the lower res pictures without any problems. If you have taken photos with a DSLR or any other camera you can geotag them this way also.
3. Import only the highres pictures to Iphoto.
4. Delete all pictures manually in Lumia 1020. This is a lot easier since Lumia Black. And finally I delete all photos from the temporary folder that I imported to with Nokia Photo Transfer.
This is way too complicated compared to say an Iphone. With my Iphone I acomplish all of the above with two clicks.
I am not sure but I do believe that the highres pictures where geotagged by the phone in earlier versions of Nokia Camera. I sure hope they will solve this issue. There is already too much work importing pictures.

Black Spots on Lumia 1020, this one is like a Mark...

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