Black stripe printing problem

I am using LR4.4 on a 32 bit Win7 platform with 8gig of physical ram and a Canon IPF6300 printer. I have previously printed large photos up to A1 size without a problem. I have been trying to print a particular photo to A2 size but a 75mm wide black stripe is printed as a band across the photo. I have tried various things to improve available memory etc but have not been able to produce a successful print. At times the printer does not react at all and I have to close LR, re-open it and reprint. This latter problem occurred previously from time to time. I am able to print 2 A3 side by side successfully. I would appreciate some direction as to what is happening and whether there is a solution.

@stephaniempls 
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/bd-p/Hello
I work for HP

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    Hey there @Reverie!
    Thanks for posting on the HP Forums!
    I can see that the printer is no longer printing in the correct format after it was plugged into the Windows 8 computer!  You mentioned you have run the updates and uninstalled/re-installed the printer software.  Have you uninstalled and re-installed the Adobe software? Are you getting the same issue from other programs as well? Are you getting the same issues if you are logged in as a different user on the computer? 
    I have located the HP Update Software Utility that may be able to help.  You can download an run the utility.  It may be able to locate any other updates for the printer.
    I would also recommend running a disk cleanup on the computer to clear any temporary files and junk files that may be causing some performance or software issues. If you do not know how to run a disk cleanup on the computer please follow this document regarding Delete files using Disk Cleanup.  It is recommended to restart the computer after a disk cleanup. After the restart try the print job again!
    Let me know if that helped and thanks again for posting on the HP Forums!
    Cbert
    I work on behalf of HP.
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

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