Black thumbnails in Elements 4 Organizer

In importing photos into Organizer using the search method, I
find that all of my black and white scanned photos from a family
photo album show up as black thumbnails in the Organizer thumbnail
window. They show up as grayscales in the pictures information box.
What am I doing wrong? Thanks for any help you can give. Tim

Try highlighting a batch of the thumbnails and from the menu click:
Edit >> Update Thumbnail for Selected Items

Similar Messages

How to display video thumbnails in Elements Organizer 8?

I have a basic problem with Elements Organizer 8 and I'm really hoping someone can help me...
I'm running 64-bit Windows 7 Ultimate on an Alienware Dimension AURORA_ALX (i7 975 @ 3.33Ghz) with 9Gb RAM. I've installed Photoshop Elements 8 and Premiere Elements 8. I've then transferred video clips from my Sony HDR-SR12E and now want to manage them effectively using Premiere Elements 8. The problem I'm having is that Elements Organizer 8 isn't showing any thumbnails for the video clips I've imported (I don't have the same problem with photo files - the thumbnails for these display correctly). Windows 7 has no difficulty with showing the thumbnails when I open the folder containing the video clips, so this appears to be an issue with the Adobe software I'm using.
I've looked through the manual and other online resources - no joy.
I've attached a file (Capture.jpg) that hopefully illustrates my problem.
Can anyone help?

Hi guys
I have to confess that I'm completely new to Premiere Elements.
Thank you very much for your technical input everyone - this is much appreciated.
Barb__O, I tried to follow your suggestion, and I'm pretty sure I got the steps right, but I still didn't have any luck. Perhaps I went wrong somewhere?
Also, based on the decent hardware specs I listed above, should I be expecting my computer to chomp through the auto-analyse stage? I know it's AVCHD footage but the process still seems to take forever.

No AVCHD thumbnails in Elements Organize

Hi,
Can anyone help me here as I cannot see any thumbnails relating to AVCHD files in Organize ( Version 8 ) yet I can see them, once I manually update them, in Premier Elements 8. They are all just blank purple.
I can see all my other non-AVCHD files as thumbnails e.g. AVI
I am guessing there is a codec issue here but the the thumbnails are visible to the OS itself in explorer and other video related software e.g. Sony Picture Motion Browser.
I am running a new install of Windows 7 64 bit
Has anyone else experienced this or has any ideas ?
Thanks
Paul

In your Folder Options under View, do you have Always show icons, never thumbnails checked?
What is the other file type that does seem to have a thumbnail?
Is that in the File>Open dialog in the photoshop elements 12 editor?

Photoshop Elements Organizer 11 crashes due to deadlock in the thread wait chain when creating thumbnails for *.mts (AVCHD) files

Hi,
the Elements Organizer 11 creates a deadlock in the wait chain when generating thumbnails for more than a handful of MTS (AVCHD) files.
After importing AVCHD files from my Canon video camera, the organizer using default settings always crashes. I was able to narrow down the problem to be caused by thumbnail generating.
After deactivating the automatic generation of thumbnails, the organizer does not crash any more upon launching .
Of course, working without thumbnails is not very practical. The next resort is manual trigger of thumbnail generation by selecting "update thumbnail".
If I manually trigger updating of thumbnails for files one by one, then it works for quite many files before crashing again.
Selecting thumbnail update for multiple files at once has a much higher likelihood to crash.
This does not seem to be related to particular file contents: a file that leads to crashing once may be flawlessly get a thumbnail created at the next attempt.
The Windows event report looks as follows (German language Windows):
Name der fehlerhaften Anwendung: PhotoshopElementsOrganizer.exe, Version: 11.0.0.0, Zeitstempel: 0x505e9f67
Name des fehlerhaften Moduls: msvcrt.dll, Version: 7.0.9600.16384, Zeitstempel: 0x52158ff5
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00009919
ID des fehlerhaften Prozesses: 0x13c8
Startzeit der fehlerhaften Anwendung: 0x01cfb676145d0c54
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsOrganizer.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\msvcrt.dll
Berichtskennung: b8817e29-2269-11e4-bf2d-10bf487f7b28
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
Occasionally, a different module is listed as erroneous instead of msvcrt.dll.
My questions:
- has anyone experienced the same problem?
- is this a known issue with Organizer 11?
- is the issue solved with Organizer 12?
I have Premiere Elements 11, Photoshop Elements 11 installed and not experienced any other issues with these applications.
Playback of said AVCHD (*.mts) files works flawlessly, i.e. I do not have any codec or performance issue on my PC.
Deactivation of anti-virus software has no significant effect. I have excluded video directories from scanning anyways.
Have deactivated face recognition, visual search and smart tagging in the organizer.
Have also disabled hyperthreading in the BIOS.
Using Windows XP compatibility settings for PSE somewhat improved the stability, but did not completely eliminate crashes.
Additionally, it signnificantly slows down thumbnail generation and a progress indication window becomes visible during thumbnail generation, which is barely noticable in native Win 8.1 mode.
Officially, Elements 11 is compatible with Windows 8.1.
There is a knowledgebase article related to Elements 6, which recommends to disable multi-threading and to enforce execution of Organizer on more than one core.
This reduces the problem a little bit, but thumbnailing more than a handful of files still leads to crashing.
By means of the task manager, I analyzed the wait chain of the process PhotoshopElementsOrganizer.exe:
Every time the fault occurs, it is caused by a deadlock in the wait chain.
For example:
PhotoshopElementsOrganizer.exe (PID:6440) Thread: 6540
-- PhotoshopElementsOrganizer.exe (PID:6440) Thread: 5932
---- PhotoshopElementsOrganizer.exe (PID:6440) Thread: 6540
PhotoshopElementsOrganizer.exe (PID:6440) Thread: 5932
-- PhotoshopElementsOrganizer.exe (PID:6440) Thread: 6540
---- PhotoshopElementsOrganizer.exe (PID:6440) Thread: 5932
Regards
Oliver
Microsoft Windows 8.1 Pro, 64bit, 6.3.9600 Build 9600
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz,
16 GB RAM
AMD Radeon HD5450, 1GB
256 GB SSD, Crucial M4-CT256 (Windows, Application, Swap and Temp files), NTFS
1.8 TB HDD, WesternDigital, WD2002FAEX-007BA0, NTFS (media store)

Hi,
I'm experiencing the same problem after importing MTS files.
When you said that you unisntall all other codec, what do you mean?
Codec Inside element software?
I have desable the automatic thumbnail and it still crash.
I'M running the software and trying to import more video files and the program keep crashing during the process of selecting the files in the directory to be imported.
i went in my windows 7 journal and here is the error.
System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2014-08-31T19:36:04.000000000Z
EventRecordID
244366
Channel
Application
Computer
Ordi-Denis
Security
EventData
PhotoshopElementsOrganizer.exe
11.0.0.0
503fdd1d
MSACM32.dll
6.1.7600.16385
4a5bda4e
c0000005
00004d91
1634
01cfc552c927dce5
C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsOrganizer.exe
C:\Windows\system32\MSACM32.dll
0b097e53-3146-11e4-a14e-bcaec51a14f7
Please i need help since Adobe is not helping us.

Can't see several thumbnails in photoshop elements organizer grid

Can't see several thumbnails in photoshop elements organizer grid but when I open a non-viewable thumnail in the editor I can see it in the grid.
After opening the image in the editor it appears in the Organizer grid.

Seems like the thumbnail cache is corrupted in some way. Start by trying to Repair and Optimize the catalog (File > Manage Catalogs).

Elements Organizer 10 - no audio AND no thumbnails on AVCHD files

Hi All,
I'm running Elements Organizer 10, and am seeing some strange behavior in that, since upgrading to 10 (from 9)
- none of my .mts files will play any sound in the Media Browser viewer and
- new .mts files that I import into the catalog have no thumbnails
The files do have thumbnails in Windows Explorer.
I can play the files, with sound, using both VLC and Windows Media Player.
Importing the files in Organizer 9 did generate thumbnails and playback with audio.
Premiere Elements 10 does generate clip thumbnails and successfully plays audio, too.
So - it seems to be somthing very specific to version 10 and the Organizer - not machine-wide.
I noticed that playback in the Media Browser viewer invoked the Haali Media Splitter I have installed on my machine. Thinking that might be the wrong codec, I uninstalled it.
I could still play in VLC and WMP, but double-clicking in Organizer gave an error message that no appropriate codec was installed.
So, I installed ffdshow to see if that avc codec could be used, still no luck.
Reinstalled latest version of Haali, back to same behavior (no audio, no thumbnails) in Organizer - everything else working.
So, I can work by dragging the clips from Organizer onto VLC so I can play the video with sound while tagging, but I'm concerned that it's not working and that whatever the base problem will manifest itself more seriously later.
Any ideas?
Thanks in advance!!
Scott
From Help | System Info
Elements Organizer 10.0.0.0
Core Version: 10.0 (20110831.m.17215)
Language Version: 10.0 (20110831.m.17215)
Current Catalog:
Catalog Name: My Catalog
Catalog Location: C:\ProgramData\Adobe\Elements Organizer\Catalogs\My Catalog\
Catalog Size: 70MB
Catalog Cache Size: 750.4MB
System:
Operating System Name: Windows 7
Operating System Version: 6.1 Service Pack 1
System Architecture: Intel CPU Family:6 Model:10 Stepping:5 with MMX, SSE Integer, SSE FP
Built-in Memory: 6GB
Free Memory: 3.3GB
Important Drivers / Plug-ins / Libraries:
Microsoft DirectX Version: 9.0
Apple QuickTime Version: 7.70
Adobe Reader Version: 10.1
Adobe Acrobat Version: Not installed
CD and DVD drives:
D: (TSSTcorp DVDWBD BUS: 2 ID: 2 Firmware: SH-B123L)

Hi Steve,
Thanks for the input...
I did go back and confirm that I'm running the latest QT for my machine 7.7 (1680.34) according to the QT Player.
Just in case, I re-downloaded the QT Installer and Repaired the installation. No change in behavior in Organizer.
I don't think it's QT that is used for AVCHD files, tho, is it? I tried to play my video in the QT player, and it won't play .mts...
Also, as others suggested, I did attempt to 'activate' the AVCHD plugin - but, didn't get any new popups or dialogs (it might have happened when I originally installed and I didn't pay attention to it)...
I had previously right-clicked on a clip in organizer and selected "Edit in Premiere Elements...", put the clip on the timeline, played and scanned thru the clip, saved the Project. But, based on yours and the other suggestions, (I did this a few times with different clips) I created a new project, Get Media from Files and Folders, loaded a clip, dragged to timeline, played/scanned, double-clicked to bring up the previewer in Element - everything works as expected.
Back to Organizer - same behavior as before.
Uninstalled Haali again, and tried all of the 'plugin activation' steps again. No change except Organizer still complains of not having the required codec.
So - for some reason, the organizer thinks it should use the Haali Media splitter as the codec for avchd - everything else on my machine seems to be able to find a more suitable codec - vlc, wmp, pre all work fine.
Did some more surfing on the forums, and found some references to Premiere Pro using the Haali media splitter (?).
So, one other piece of info - Prior to Elements 9, I did have Premiere Pro installed on this machine. Very nice, but overkill for what I want to do. So, I uninstalled it prior to installing Premiere Elements 9. Everything worked fine w/ 9, but not with 10.
So - is there some way to determine which codec Organizer is using and/or force it to use a specific one?
Is it possible (seems likely with the symptoms) that there was some configuration file or registry entry left over from Pr that is now directing Organizer to use the same codec that it previously used (instead of the default)?
Thanks all!! Normally I'd be able to figure this out, but am pretty new to 'the inner workings' of Pre.
Thanks,
Scott

Missing thumbnails in Elements 11 Organizer

I am endeavouring to instal Photoshop Elements11 on a new computer which is running Windows 8. It will not download completely, telling me that I need to turn off other Adobe installations - when there are none running. It also will not recognize many of my photos. Help, please.
Message title was edited by: Brett N

I would suggest rebuilding the thumbnail cache which sometimes gets corrupted.
In Organizer click the menu:
Help >> System info
This will indicate the path to your catalog. The default name is usually My Catalog but it could be different if you have more than one catalog; so carefully note the file path.
1. Close Organizer.
2. Navigate to C: ProgramData/Adobe/Elements Organizer/Catalogs/My Catalog
3. Find the file - thumb.5.cache
4. Highlight the file and delete it but don‘t empty the recycle bin (yet).
5. Re-start Elements Organizer
6. Wait until all thumbnails have been re-generated.
N.B. On Windows, the ProgramData folder may be a hidden system file - see this link, before starting, on how to reveal it:
http://windows.microsoft.com/en-US/windows-vista/Show-hidden-files
Click to view

.MTS files in elements organizer: no thumbnails, not playing

Some google searching shows that i´m not alone with this problem, but i haven´t found a solution.
.MTS files plays in premiere elements (lagging terribly though) but not in elements organizer, where i get this error message:
Updated quicktime as suggested, no improvement.
Source of .MTS files is a Panasonic G5.
Running W7 64 bit. same problems in both elements organizer 11 & 12.
If it was a codec issue i assume it would not play in Premier elements either?
Any suggestions?

Hi A.T.
1. I'm using Premiere Elements 9. I have an Asus laptop with windows 8.1
2. I believe i have the latest driver. I have Intel HD Graphics. I ran a check to look for updated drivers and it came back as saying I had the latest.
Background
I've only had the laptop since October so that's how long the program has been on the computer.
I was able to use it a few days ago. At that time I had been using video from the same camera but that time it I had saved it originally to the camera's internal memory. When I had the problem last night it was with video I had saved to a memory card. A message which I do not remember came up asking if I'd like to change the preset as my current settings didn't match the video format. I said yes and then nothing worked after that. I can't even view the project I did several days ago now either.
How I search for the presets? I've never changed these before.
It is AVCHD file type and 1080 but I am unfamiliar with the how to know anything further.
Tracey
Date: Tue, 4 Feb 2014 20:55:46 -0800
From: [email protected]
To: [email protected]
Subject: .MTS files in elements organizer: no thumbnails, not playing
    Re: .MTS files in elements organizer: no thumbnails, not playing
    created by A.T. Romano in Premiere Elements - View the full discussion
Goldsk8te
You put yourself at a disadvantage by tagging on to an older thread and not starting a new thread of your own. I just saw your post now.
So let us get to the troubleshooting...
1. What version of Premiere Elements are you using and on what computer operating system is it running?
2. This has all the symptoms of a display problem. Do you have the latest version of your video card/graphics card according to the web site of the manufacturer of the card? If so, we are going to need to delete the BadDrivers.txt file. But I need the information in "1" to tell you how to get there and do that.
Some background information please....
1. How long have you been working with this version on its current computer operating system?
2. How would you class this issue "It worked before but not now" or "it never worked before"?
3. What is your project preset?
4. What are the properties of this .mts files...AVCHD video compression? 1080i or 1080p or other?
More later in the morning.
ATR
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Elements Organizer (version 9) - no thumbnails

Hi,
I recently bought Photoshop Elements 9 and now try to organize my photos using Elements Organizer. My photos include jpegs as well as raw files (Canon S60, Nikon d5000). However, the Organizer behaves more than strange: Most times, thumbnails are shown only for a small part of the photos (even after hours of thumbnail creation) - for jpegs more often than for raw files. If the thumbnail of a photo was shown during the last session this does not mean that it will also be shown after a restart of the Organizer software as well. Sometimes thumbnails are shown and Elements Organizer then starts to show the status message that thumbnails are now being created - as a result existing thumbnails then disappear. Creating a missing thumbnail of a photo via context menu (right mouse buttom) allmost never work (I get the respective status message but never the resulting thumbnail).
The OS is Windows XP (all servicepacks, updates), I also installed all updates for Photoshop Elements via its update procedure. Photos are stored on a NAS (which should not be a problem), ca. 80 GB of data (Windows Explorer counts 28000 files, Elements Organizer counts 120000 elements in the status bar).
Does anybody face the same/ similar problems or has an idea of what goes wrong?
Thanks a lot for any help...

I finally found the answer by myself - maybe somebody is interested. Search for the file "thumb.5.cache" and rename or delete it. After starting the Organizer all thumbnails were recreated (independent of the format).

Photos in Elements Organizer 8 have developed a ? mark on the thumbnail. Cannot print.

Some of my photos in Elements Organizer 8 have developed a ? mark on the thumbnail. I no longer can print a photo from these. How do I get rid of the problem?

Thank you for a prompt reply, the photos have not been moved or deleted. The only thing in common is all problem photos were originally sent via e-mail. The files go missing without any action on my part after a few months. I can get the missing file to give a computer location, but cannot get the system to “reinstate” the photo in elements to be printed.

Elements Organizer 12 doesn't generate thumbnails for .mpg videos produced by Premiere Elements

I just upgraded from Elements+Premiere 11 to version 12, on Windows 8.1 x64.
I produced a 1st .mpg file (HDTV 1080p 25 img/s), and imported it in Elements Organizer.
Unfortunately, the Organizer doesn't generate any thumbnail for the file.
This is a new "behavior" of the Organizer 12, because the Organizer 11 use to generate thumbnails properly.
I tried to manually update the thumbnail (right click), but after waiting several seconds, there is still no thumbnail appearing.
Olivier

Olivier
Here are the results from my test of your situation where you tried to import 3 Premiere Elements 12 created files into the Elements Organizer 12 after their creation and save to the hard drive.
The 3 files from Premiere Elements 12 were
Publish+Share/Computer/MPEG with Presets = HDTV 1080p25 High Quality
Publish+Share/Computer/MPEG with Presets = HDTV 720p25 High Quality
Publish+Share/Computer/MPEG with Presets = HD 720p25
The same scheme was used for each, and the results were the same for each...
Imported into Elements Organizer 12, File Menu/Photos and Videos/Files and Folders.
In the Elements Organizer 12, each imported with a thumbnail displaying only a filmstrip icon.
Next I double click the thumbnail and got playback of the video in the Elements Organizer 12 without issue.
Next I right clicked the thumbnail and selected Update Thumbnail. It did within a few seconds. The thumbnail then displayed the first frame of the video.
I ran this test on a laptop with Windows 8.1 64 bit computer operating system. Installed on this computer along with Premiere Elements 12...QuickTime latest version, iTunes latest version, a PowerDVD player. Windows Media Player 12 appeared to be there but not yet activated. No VLC player or other.
For the moment I am assuming that codec were essentially from QuickTime and from what Premiere Elements 12 brought along.
More later.
ATR

Can I recover erased photos with elements organizer? I still see the thumbnail

Can I recover erased photos with elements organizer? I still see the thumbnail in organizer.

Hi butterflykiss004,
Please refer to given link and try to reconnect missing files:- https://forums.adobe.com/thread/1050248
Let me know if you need further help on this.
Sarika

Black images in PSE9 organizer?

I recently scanned some old B&W prints to TIFF files but they only show as black images in PSE9 organizer although they appear normally in the editor. Files that don't appear are all less than 1Mb file size. Any suggestions about how to have these images appear properly in the organizer would be appreciated. Thanks in advance

Here are the release notes for PSE9:
http://kb2.adobe.com/cps/861/cpsid_86152.html#main_Photoshop Elements Organizer notes
Specifically, this section (emphasis added):
Organizer thumbnails:
If an image has been rotated in an application other than Photoshop Elements 9, update the thumbnail before printing or using the image in a creation to ensure that the images appear properly rotated. To update the thumbnail, select the image(s) and choose Update Thumbnail or Update Thumbnail for Selected Items in the Edit menu.
Some TIFF files and files that use uncommon color profiles may appear black or as generic thumbnails in the Organizer. To fix this, select the file, and choose File Export As New File(s). This will save the file with the supported set of file tags required by the Organizer to show the thumbnails.
Very large files appear with generic thumbnails. For example, panoramas created with Photomerge Panorama return multiple layers, which, when saved, creates very large files. To make thumbnails visible in the Organizer, consider saving panorama files as flattened JPEG images
Files that are not supported in the Organizer look like broken thumbnail icons. You can import these files by saving an album containing a file in an unsupported format, using the Photoshop Elements Editor, or importing files not supported by the Organizer, using Premiere Elements.
Ken

Thumbnails in Elements 10 not linking to photos on correct Hard Drive

I use two separate internal HD's. Primary HD has a C and D partition. Secondary HD has a E and F portition. The secondary HD is meant as a internal backup for programs (E) and for songs, photos, and critical files (F). On the primary HD, under the D drive, I have all our family photos under D:\Photographs\ "then by year, ie. 2002, 2003.....2011". Under the year folders I have subfolders by month and event. Works well for us.   I mirror this setup on the secondary F drive. (I also have backup on an external HD). Everything was going smoothly when using Elements 7 (the thumbnails pointed to the D drive, then I upgraded to Elements 8 and somehow the program began pointing to the photos on the F drive, instead on the photos on the D drive. Same problem continued to occurr when I upgraded to Elements 9 and 10.
Apparently in Elements Organizer when the thumbnail images are displayed and a thumbnail image is selected the program goes out on the HD and finds the linked photo to display on the screen. Somehow the default for my Elements are the photos on the F drive, not on the D drive. (Can see the drive/file location under "properties"). Just plain odd.
When I upload photos from my camera to a new folder or subfolder, all is well. Then I open Elements Organizer and select "Files/Get Photos and Videos/From Files and Folders" and select and upload the photos from the folder on my D drive, NOT the F drive, into Elements (not really true and I think just a thumbnail of the actual phot is created). When opening an upload thumbnail the program starts search for "a missing file". If I have uploaded the photos to both the D and F drives the program links to the F drive image.
After having this annoyance for some years today I uninstalled Elements 7 and 9 (had kept them on the system as Elements 7 correctly went from the thumbnail to the corresponding photo image on the D drive. Then I also uninstalled Elements 10. Renamed the folder for photographs on the F drive so when I reinstalled Elements 10 that path would not be as it was. Then I did a fresh install of Elements 10. Opened Elements Organizer and again selected "Files/Get Photos and Videos/From Files and Folders" and uploaded all of thr photos from my D drive. Lo and behold, same problem!!! Even with a fresh install Elements 10 somehow is looking for (pointing to) photos with the old path name. (The program is unable find the old path as I changed (renamed) the path for photos on the F drive. When a thumbnail is selected in Organizer it starts its search for a "missing file" which means it is looking for the old path name on the F drive!
I have come to the comclusion that when I uninstalled Elements 10 a piece of it was left somewhere with this path coding that tells it to look for photos with the old path name on the F drive. Since I uninstalled and reinstalled Elements it would not have known about the old path. Has to be coding somewhere else that is telling it to go out to the old path name on the F drive.
Spent time in "regedit" to see if I could find this "F:\Photograghs\........" path that could be modified to "D:\Photograths\........" with no luck. Also went into the C drive Windows\Adobe\Elements folders but do not see anything to modfify that will solve this issue.
Am I stuck having to go back and rename the F drive folder to the old name so Elements can find the photos, or is there a "Guru" that knows how I can get Elements Organizer to point to the D drive when opening a thumbnail??
Thanks,
Bill Heston
[email protected]

Hello,
I have the same problem as ElkGroveBill, with one exception: my two physical disks have different numbers.
D: is the drive where I have my originals in a folder "my pictures" and F: is thedrive where I have my backup in a folder "my pictures" (same structure of sub-folders).
I have about 5000 photos that contain all of the tags that I would not lose.
I have modified the file name in F ("_mes photos") for PSE starts the automatic reconnection, but it first looks in C: and it's very long!!
Is it possible to make him look directly into D: \ my pictures?
Thank you in advance.

How Do I Delete Disconnected Thumbnails in Elements 11

How do I delete disconnected thumbnails in Elements 11?
In previous versions, I could easily do this using Reconnect All Missing Files, but Reconnect no longer has an option to delete thumbnails, that I can see.

MSExplorer wrote:.Why is Elements creating these thumbnails in the first place?
Just compare your catalog to the physical catalog book you get for an art museum : you have all sorts of information about the paintings, their authors, descriptions, indexes... and you are shown a small 'thumbnail' for each painting. That is to enable quick identification of the paintings.
In a catalog, each thumbnail is a very small reduction of the original. All those thumbnails are stored in the catalog folder itself, in a file named thumbs.5.cache.
Now, about 'disconnected' files.
There is some ambiguity here : 'disconnected files' are media files for which the path stored in the database is wrong. The reason is generally because the media file has been moved, renamed or deleted. There is still the old path in the database, but it is no longer valid.
For 'offline' media, that means that the physical drive is disconnected, but the paths stored in the database (catalog) are still correct. You simply have to plug in your external media to give the organizer or editor access to the real media file.

Black thumbnails in Elements 4 Organizer

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