Black update

My Lumia 520 has been at 16% stage of downloading the update and has been stuck there for more than a month.it is not resuming and the phone is not getting updated

Did you try the Nokia Software Rcovery Tool?
By the way, in that tool your product code is shown. To track down you actual issue, which one do you have?

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What is new for the Lumia 620 in the black update

What is new for the Lumia 620 in the black update ?

It seems Lumia 620 doesn't benefit the "double tap to wake", other than that all announced apps and features will be available. I advise to check also some great beta apps from Nokia Beta Labs, kudos to the guys developing these.

Black update for 620

Tell me when I get black update in my Lumia 620 I live in India and almost in Lumia all devices have black update except 620 and 720 so tell me when I should get black update for my 620.

Actually,my friend got black update for his Lumia 520 and on official Nokia site,still says that is not avallible for 520 so i dont think that Nokia.com is up to date.

Issue with Lumia 620 Black update

Hi everyone. Recently I've updated my L620 to Black and the ROM is EU-Spain. When I turn the " Double tap" on for unlocking the screen and put my phone into any of my pockets, the phone strongly hangs and there will be no way to unlock the screen except replacing battery. I think this is a bug and my phone can not recognize the hits in my pockets as temporary hits. I don't want to disable " double tap" but by this problem I cant work with my phone safety.help pls. thanks

Hi borninwar,
Welcome to the forum!
Just to clarify, did the issue happen immediately after the Lumia Black update? If yes, try to verify if the update is successfully installed on your phone. Check if 'Lumia Black' shows up under Settings > Extras + Info. Try also to check if all system apps are updated by scanning the QR app codes shown at this link, especially the one for 'Touch': Nokia Windows Phone 8 App updates After that, check if the phone's 'Double tap to wake' feature and the overall performance of the touch screen will improve.
Let us know how it will go.

Lumia 1020 call cut outs after Black update

My calls have problems after Black update. Either reciever can not hear me or I can not hear him for long periods. Tested SIM in other phone on same net on same location and seems to be Nokia problem.

Hi @abengs,
Have you tried to press and hold the power and volume down keys for 10 secs? Also check if your system apps are up to date by scanning these QR codes: http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/td-p/1640082
Let us know the outcome.

Lumia black update status

My Lumia 625 not showing black update..when ever I checked it shows u r with latest updates... Please help me how to get black update in my phone
Solved!
Go to Solution.

Update availability may vary depending on your phone model, region, and network service provider or carrier. Software updates are continuously made available based on operator approvals.
Your phone automatically checks for updates on a weekly basis. If you have a Wi-Fi connection, your phone downloads the update once available. To change the settings, or check for updates, just tap Settings > Phone Update.
For major software update releases, such as Lumia Black, you can also check for the availability of software updates in your region HERE
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Lumia 920 - Black update problems, slow app respon...

I have had a lumia for well over a year in the UK, I updated to the black update a week ago, and the phone became completely unresponsive, similar to theDej's problem here: http://discussions.nokia.com/t5/Nokia-Lumia/Phone-inoperative-after-lumia-black-update/m-p/2372351/h...
However, I contacted the carrier (EE) and they replaced the handset. I set up the replacement handset, which then prompted for the update, and I took the plunge and applied it again.
Now, although the handset mostly works, some apps have stopped functioning, and most importantly the WiFi settings and Bluetooth settings pages often become completely unresponsive, drop their connections, and dont show any available connections, so I cant reconnect to WiFi or bluetooth without restarting the phone. Also on some occasions, turning off the phone shows the "goodbye" screen, but either doesn't turn off and returns to the home screen or it magically restarts without me pressing the power button.
Has anyone come across any issues like this, is there anything I can do?

Please, try the Nokia Software Recovery Tool and report your results. We have a lot of Bluetooth/Wi-Fi issues reports since Lumia Black – no problem here. However, we have so many, sounds like several different issues.

Black update for lumia 620

Black update is available for lumia 620 in india its showing on the official site of nokia but my phone didn't got any notification for the update what to do know ? Please suggest me

There, you go …

Update queries (Lumia 620 Black Update)

Hi guys, I was wondering if anyone on here knew how long it should take between the update geting to the carrier and them pasiing on the update to the consumers?
I ask because mysef and others are STILL without the Update 3/Black update for the 620 ( in the UK), and are increasingly becoming annoyed (putting it lightly - don't want to get banned from the forum already) at this fact, especially since we know it is the carriers fault (I won't name and shame the carrier since it's in the link!)
http://community.virginmedia.com/t5/Mobile-Blackberry-Windows-and/Nokia-Lumia-620-Black-Update/td-p/...
The link above shows the interactions that have been made between those of us waiting for the update, and those at my carrier. In short, on the 2nd April, the foum dudes passed it on to those who deal with the updates. 8 days later (10th April, 3 weeks ago), the next reply was that they were in the latter stages of testing, and should be out "within the next few weeks". There have been NO updates since, hint the fact we are getting increasingly annoyed.
Surely, the fact they claim they were in the latter stages of testing 3 weeks ago mean we should have the update by now, especially since all other 620's in the UK had the update in March.

Abi99 wrote:
Did you try the Nokia Software Recovery Tool already? There, what is your 7-letter code (product code)? The same code is printed on the label of your phone. That code determines your firmware variant which determines your current version. We can check together if you have the latest version, only with that code.
This link provided does not get anywhere for me - just takes me to the Nokia page, saying:
We couldn’t find that page
Sorry about that. Try one of these links to find what you need...

Lumia 620 Lumia Black Update

Why can't I update my Lumia 620 from Windows 8.0 to Lumia Black? When I try to manually check for updates, it says my phone is up to date... And it obviously isn't. I bought the phone in Libya, but I'm using mobile services from a Serbian provider. The Black update for Lumia 620 is supposedly available in both countries, and I have enough storage for the update, more than 3.5 GB - I have even tried doing a hard reset, but my phone still says that the system is up to date. Help!

Did you try the Nokia Software Recovery Tool already? There in that tool, what is your Nokia Product Code? Does that code match the one which is printed on the label of your phone (seven characters)? The Nokia Product Code determines your firmware variant which determines your current version. We can check together, only with this code!

Lumia 620 black update

I have conected my lumia 620 with wifi and black update is also released for my phone but it can not be downloaded there is written downloading 0% and not going up why ???
i am trying from one week but i could not download the update...

Does this help?

Lumia 620: bluetooth problems since Black update

My Lumia 620 did pair correctly with my car via bluetooth. This is a Citroen C5 with NaviDrive 3D system.
However, since the Black update I have the following problems:
1) I can successfully pair the 620 once, but it does not reconnect after that.
2) When I try to switch-off bluetooth after a unsuccessful pairing trial, it does not switch-off completely: the small dots in the screen upper area keep on running and the bluetooth switch stays greyed-out.
3) When I switch-off the phone completely in this situation it often reboots instantly.
Is someone else recognising these issues?

Thanks for the update, @NL620NL. We can't comment yet if this issue will be addressed by the Lumia Cyan WP 8.1 update, though SW updates are released to fix reported bugs and improve the features of the phone's OS. If resetting the phone didn't work, try restoring its software using the Nokia Software Recovery Tool. See this link: Nokia Software Recovery Tool. The link for the recovery app will lead you to the Nokia UK website. Best to search it in the local Nokia support page: Way Finder - Nokia.
Note that this will wipe out all your phone's data, so making a backup is highly advised. Check this link for the steps on backing up your files: Nokia Lumia 620 - Back up and restore data on your phone.
Let us know how it will go.

Lumia 620 Black Update, availability in Africa!

I have the Lumia 620. I have been waiting for the Black update since the rollout started. I have the phone that is the only one amongst all the other phones, based on the network provider I am using, that is still waiting for availability. My phone has been acting up, I am beginning to see problems arise. I mentioned this to one of Nokia's employees and I was told it could be due to I do not have the update. Therefore problem can't be within my fault per se. This is just one of many emails. Any communication would be appreciated.
#LumiaHero
https://twitter.com/_kylelyle
http://t.co/oOMk2BmMFv

Did you try the Nokia Software Recovery Tool already? There, what is your 7-letter code (product code)? That code determines your firmware variant which determines your current version. Then we can check together if you have the latest version.

Nokia Lumia 925 with Black update - When low light...

The ambient light sensor doesn't seem to be correctly used in low light conditions.
In low light, with the phone "locked", just push the middle unlock button. The screen show the usual unlock screen, but at high brightness, for what seems to be a variable time (every time I do this), but not longer than 100-200 ms. Then the ambient light sensor starts to work, and reduces the display brightness.
This has only started since the black update. My Lumia 925 was working fine before, and now this display brightness problem has started. It only happens in low light conditions. If there is enough light (eg. daylight), the screen doesn't start with max brightness to begin with.
It doesn't matter if I'm using "glance" either. With this feature turned on or off, in low light conditions, this problem is the same.
I am now not using glance (I wasn't really using it before the update anyway), and I've set my screen brightness to a set value as a workaround.
OS version 8.0.10517.150
Frimware: 3051.40000.1345.1001
Hardware: 0.5.6.1
Radio: 3.2.04047.1
SOC: 8960
Solved!
Go to Solution.

So I've played with my phone more ... and I don't think there is a big problem. If I move to a room that is darker, and wait a few seconds, the phone unlock screen isn't bright when I hit the unlock button. It seems the phone now needs longer time to get used to the light conditions it is in.
Maybe the Lumia was always like this, or maybe the ambient light sensor has a slower response time now, and isn't polled as often for its reading, like it was before. More likely is that as I have been playing with the glance screen, I've been locking and unlocking quickly, while walking around. The phone hasn't had enough time to update the ambient light settings.
Interestingly, with the glance set to interval, I can still wake up the interval screen when placing my hands on the screen. I had left my phone for sometime on its own, then I lifted it up. Either my fingers or the movement triggered the glance screen to turn on. Or its has a timer as such, and just happened to turn on at this point in time ! Who knows (well I'll search for more info about the new glance settings now).
So it looks like there is no problem. Either its always been like this, and I'm testing the ambient sensor polling to the limits by pressing the unlock button often. Or the polling rate has been reduced (maybe to help increase battery life).

Lumia 810 not receiving Black update?

I find it rather odd that the Lumia 810 will not be getting the Black update and have also heard that Nokia is no longer supporting additional updates to this phone.. If this info is incorrect please let me know.. I am stuck with this Pile of **bleep** and my carrier will not replace it with the 925 even though I am on phone number 6 and all have had the same issues such as calls dropping, the Wifi not working, bluetooth being crackly, not getting service in areas where I should have full bars. Now I am finding out I will not be getting updates.. Please help me out here nokia!

Until couple days ago I was an owner of an 810 (loved it) and was abandoned by T-Mobile. If dropping support for a phone less than a year after selling it is "uncarrier", then give me a real carrier any day.
So, in protest, I did some research and decided to switch to AT&T. Your options for Win phone on T-Mo are the 521 and 925. AT&T also has the 925, so I compared the two carriers.
A 925 on T-Mo will cost you $480. Then the plan is $50 + $10/mo for 2.5GB data. JUMP adds another $10 for a total of $70/mo with the option for a new phone in 6 months.
A Nokia Lumia 925 on AT&T cost me $330 at my local AT&T corporate store. I got a $200 switchers credit, plus they gave me $100 to trade in my beloved 810. So the 925 cost me $30 in the end. AT&Ts Next12 plan is $45/mo -$15 credit = $30, plus $40/mo for 1GB data (enough for me). Again, that's $30 for a brand new 925, then $70/mo with the option for a new phone in 12 Months. Not exactly apples to apples, but close enough. And AT&T has better network coverage.
Bye T-Mobile and your poor customer loyalty.

Lumia 920 locks up with Black Update

I'm using an unlocked Rogers (Canada) phone on T-Mobile (USA). My phone had been working fine with the Amber update but as soon as I updated to Black it started hanging and acting weird. These are the symptoms:
1. If I have a device pin setup it hangs as soon as I type in the pin or if I hit the emergency call button.
2. If I don't have a pin, most apps don't start. They say they are loading but after 30 seconds or so they drop back to the start menu.
3. It never successfully reboots, I have to use the soft reset key sequence (power + volume down) to get it to restart.
4. I see missed incoming calls but the phone gives no indication when you're actually calling it.
Things I've tried:
1. Soft reset.
2. Hard reset.
3. Flash to pre Black using Nokia Software Recovery Tool. (no longer possible since it downloaded the black update this morning)
4. Restoring backup after hard reset.
5. Picking all the defaults after a hard reset.
6. Changing the region on startup after a hard reset.
7. Changing the keyboard layouts (remove some, add a bunch). This the one setting I seem to be able to get to.
8. Uninstalled all apps I could (I can't see what games are installed).
Does anyone have any idea what might be causing this problem? I'm in the US and the phone is Canadian so it's going to be a pain to send it in anywhere.
Thanks!

that's really a bummer.
I went through the same thing/similar when I updated my 920 to black.
I had to hard format and use the NSRT to reinstall the firmware completely 10-12 times until it finaly took the firmware correctly.
other than that, seems you have done everything you could to troubleshoot it.

Black update

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