Black video window trying to share video from elgato video capture connected to a sony pmw-ex3 camer

Hi,
Im trying to share video on adobe connect with "elgato video capture" usb plug in capture card, connected with a sony pmw-ex3 professional camera on a Lenovo windows 8 laptop, but the video window appears on black.
I have tried to change the resolution from low to high on the program, but it doesnt works. i´ve tried to change from panoramic to normal view size, and still dont work.
If i use the "elgato video capture" software from elgato web, the card works fine and capture video from the sony camera.
What should i do?It could be caused by screen resolution?
P.S: I have tried on a windows 7 asus laptop and it works fine.

You may need to use DVdriver along with your desired USB device. It allows your computer to see the video input as a 'webcam' and thus allows Connect to see it. Free to try, $20 to buy.
DVdriver: DV Camcorder to WebCam Converter Software by Eagletron 2014-05-27

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