Blackberry 10 the data isn't compatible with the version of the device software that you are currently running

Hi,
my update to 10.3.1.1565 messed the handwriting input up on my phone.  so I tried to downgrade to 10.2.1, upon doing so all my files were wiped,  however I thought I was being smart by doing a complete backup this morning while running 10.3.1.1565 prior to attempting the os downgrade to 10.2.1 using BlackBerry Link, 
Anyway I had to restore my device back to 10.3.1.1565 and now when I attempt to do a restore using the .bbb ( backup ) which I created earlier on today i.e getting the following error message:
blackberry 10 the data isn't compatible with the version of the device software that you are currently running
the software versions on my phone now and the software version when I did my backup are exactly the same 10.3.1.1565.  I'm able to restore my user files and apps ect, as it offers to do a partial restore,., but my contacts, and remember files are now gone.  I NEED THESE.  how do I get these back..
please help..
Thanks,
GeoYeo - Free Local classifieds - Built for Blackberry 10, if you like it please Rate It and Share it!
Solved!
Go to Solution.

Hi,
I figured it out.  so I figured I would post.  Apparently BlackBerry pulled the 10.3.1.1565 update.  anway not sure what happened butI ended up usng Shenshi and grabbing an update from a different carrier, upon doing so I am now able to do a complete restore using my old BBB file, 
GeoYeo - Free Local classifieds - Built for Blackberry 10, if you like it please Rate It and Share it!

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