Blackberry 8310 Curve randomly deletes text/sms messages and phone logs

Why does this keep happening to me?
There are times that my phone goes over a week without it happening and then there are times like today it has happened three times.
I will have maybe 5 ot 6 text messages in my inbox and maybe 2 or 3 emails and I get a phone call and POOF the text messages and phone logs are gone!
I have repeatedly lost important text messages and numbers from my call log.
The tech support excuse for it is that I have too many messages in my inbox which causes it, but 6 sms messages and 3 emails is too much?
I have tried everything (updating the desktop software, updating all of the settings NOT to delete messages until i delete them, hard booting my phone once a day, etc..) and it still does it.
This also used to happen with my Blackberry Pearl.
If I can't get it resolved, I will just switch to the iPhone. I can deal with the randomly dropped calls, but constantly loosing my call logs and text messages is BEYOND frustrating and Blackberry tech support has been no help!.
Solved!
Go to Solution.

DCmuseum,
Hi,
You have low free memory left on your device.
Do you have a lot of third party applications on your BB weather, icall,bbalerts etc?
I do not know your experience level, so if you know this I'm sorry but please read and let me
know if this applies.
Most people close the applications by pressing the escape or red key. This does not close the applications.
Each application has a CLOSE option. For instance if you are in the calendar hit the menu key (spotted key) and scroll down to the bottom CLOSE is listed. Go through each application and press close. Go into the browser press menu and options select cache operations clear all categories and hit escape it will say cleaning memory.
Go to options - security - memory cleaning - enable it. The BB will now clean memory when idle for 5 minutes.
you will have an icon on you screen for memory cleaning make sure you press it. Make sure you use the CLOSE button each time you are done with an application.
Read the link below and follow each step that Tanzim outlines,
http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=9225#M9225
If you follow these steps and keep up with your memory your phone will operate smoothly.
Please let us know if you need help with any of the steps.
Thanks
Message Edited by Bifocals on 09-07-2008 11:58 AM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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DCmuseum,
Hi,
You have low free memory left on your device.
Do you have a lot of third party applications on your BB weather, icall,bbalerts etc?
I do not know your experience level, so if you know this I'm sorry but please read and let me
know if this applies.
Most people close the applications by pressing the escape or red key. This does not close the applications.
Each application has a CLOSE option. For instance if you are in the calendar hit the menu key (spotted key) and scroll down to the bottom CLOSE is listed. Go through each application and press close. Go into the browser press menu and options select cache operations clear all categories and hit escape it will say cleaning memory.
Go to options - security - memory cleaning - enable it. The BB will now clean memory when idle for 5 minutes.
you will have an icon on you screen for memory cleaning make sure you press it. Make sure you use the CLOSE button each time you are done with an application.
Read the link below and follow each step that Tanzim outlines,
http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=9225#M9225
If you follow these steps and keep up with your memory your phone will operate smoothly.
Please let us know if you need help with any of the steps.
Thanks
Message Edited by Bifocals on 09-07-2008 11:58 AM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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