Blackberry 8310 not showing reply or send in sms text options menu

I have a blackberry 8310. iam able to recieve sms text messages but when i click to on options, there is no "reply" option in the menu for me to be able to reply to the text. The chip works fine in other phones so that tells me something in the phone is not set right. There is no option for me to even compose and fresh sms text message. Please help?

Here ya' go:
1. Get a good backup of your device: BB device backup (I keep all my backups in a separate folder created for that purpose so they are always in one place and easy to find.)
2. Download the most recent version of device software for your carrier: Downloading BB device software
3. Reinstall the device software: Clean reload of device software
4. Pull the battery out with the device ON. Wait about a minute and put the battery back in. Let the BB completely restart.
5. Once you have the device OS successfully installed you will then need to reinstall any 3rd party apps you currently have on your device: Install applications using the app loader tool
6. Complete another battery pull routine after each 3rd party app installation to reclaim memory and refresh your BB.
Let us know how it goes.
IrwinII
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    } function getExplainWindowSupportedLabel() { return document.getElementById("explainText_supportedLabel").innerHTML; } function getNoSupportedTextAvailable() { return document.getElementById("explainText_noSupportedTextAvailable").innerHTML;
    } function showExplainText(srcElement) { var strSettingName = srcElement.getAttribute("gpmc_settingName"); var strSettingPath = srcElement.getAttribute("gpmc_settingPath"); var strSettingDescription = srcElement.getAttribute("gpmc_settingDescription");
    if (strSettingDescription == "") { strSettingDescription = getNoExplainTextAvailable(); } var strSupported = srcElement.getAttribute("gpmc_supported"); if (strSupported == "") { strSupported = getNoSupportedTextAvailable(); }
    var strHtml = "<html>\n"; strHtml += "<head>\n"; strHtml += "<title>" + getExplainWindowTitle() + "</title>\n"; strHtml += "<style type='text/css'>\n" +
    getExplainWindowStyles() + "</style>\n"; strHtml += "</head>\n"; strHtml += "<body>\n"; strHtml += "<div class='head'>" + strSettingName +"</div>\n"; strHtml
    += "<div class='path'><b>" + getExplainWindowSettingPathLabel() + "</b><br/>" + strSettingPath +"</div>\n"; strHtml += "<div class='path'><b>" + getExplainWindowSupportedLabel()
    + "</b><br/>" + strSupported +"</div>\n"; strHtml += "<div class='info'>\n"; strHtml += "<div class='hdr'>" + getExplainWindowExplainTextLabel() + "</div>\n";
    strHtml += "<div class='bdy'>" + strSettingDescription + "</div>\n"; strHtml += "<div class='btn'>"; strHtml += getExplainWindowPrintButton(); strHtml += getExplainWindowCloseButton();
    strHtml += "</div></body></html>"; var strDiagArgs = "height=360px, width=630px, status=no, toolbar=no, scrollbars=yes, resizable=yes "; var expWin = window.open("", "expWin", strDiagArgs); expWin.document.write("");
    expWin.document.close(); expWin.document.write(strHtml); expWin.document.close(); expWin.focus(); //cancels navigation for IE. if(navigator.userAgent.indexOf("MSIE") > 0) { window.event.returnValue = false; } return false; } --> </script>
    Group Policy Management
    body { font-size:68%;font-family:MS Shell Dlg; margin:0px,0px,0px,0px; border: 1px solid #666666; background:#F6F6F6; width:100%; word-break:normal; word-wrap:break-word; } .head { font-weight:bold; font-size:160%; font-family:MS
    Shell Dlg; width:100%; color:#6587DC; background:#E3EAF9; border:1px solid #5582D2; padding- height:24px; } .path { margin- margin- margin-bottom:5px;width:100%; } .info { padding-width:100%; } table { font-size:100%; width:100%; border:1px solid #999999;
    } th { border-bottom:1px solid #999999; text-align:left; padding- height:24px; } td { background:#FFFFFF; padding- padding-bottom:10px; padding- } .btn { width:100%; text-align:right; margin- } .hdr { font-weight:bold; border:1px solid #999999; text-align:left;
    padding- padding- height:24px; margin-bottom:-1px; width:100%; } .bdy { width:100%; height:182px; display:block; background:#FFFFFF; padding- padding-bottom:10px; padding- border:1px solid #999999; } button { width:6.9em; height:2.1em; font-size:100%; font-family:MS
    Shell Dlg; margin-right:15px; } @media print { .bdy { display:block; } button { display:none; } .head { color:#000000; background:#FFFFFF; border:1px solid #000000; } }
    Setting Path:
    Explanation
    <button accesskey="P" name="Print" onclick="window.print()">Print</button>
    <button accesskey="C" name="Close" onclick="window.close()">Close</button>
    No explanation is available for this setting.
    Supported On:
    Not available
    Group Policy Results
    SFDN\testuser
    Data collected on: 12/14/2014 1:00:12 PM
    Summary
    Computer Configuration Summary
    No data available.
    User Configuration Summary
    General
    User name
    SFDN\testuser
    Domain
    SFD.local
    Last time Group Policy was processed
    12/14/2014 12:59:22 PM
    Group Policy Objects
    Applied GPOs
    Name
    Link Location
    Revision
    Local Group Policy
    Local
    AD (1), Sysvol (1)
    Default Domain Policy
    SFD.local
    AD (6), Sysvol (6)
    Test
    SFD.local/SFD-Restricted-Users
    AD (10), Sysvol (10)
    Limit Downloads
    SFD.local/SFD-Restricted-Users
    AD (2), Sysvol (2)
    SFD Restricted Users
    SFD.local/SFD-Restricted-Users
    AD (59), Sysvol (59)
    Denied GPOs
    Name
    Link Location
    Reason Denied
    None
    Security Group Membership when Group Policy was applied
    SFDN\Domain Users
    Everyone
    BUILTIN\Users
    NT AUTHORITY\INTERACTIVE
    CONSOLE LOGON
    NT AUTHORITY\Authenticated Users
    NT AUTHORITY\This Organization
    LOCAL
    Mandatory Label\Medium Mandatory Level
    WMI Filters
    Name
    Value
    Reference GPO(s)
    None
    Component Status <v:group alt="Warning" class="vmlimage" coordsize="100,100" style="width:15px;height:15px;vertical-align:middle;"><v:shape class="vmlimage" fillcolor="yellow"
    strokecolor="yellow" style="width:100;height:100;"><v:path v="m 50,0 l 0,99 99,99 x e"></v:path></v:shape> <v:rect class="vmlimage" fillcolor="black" strokecolor="black" style="width:10;height:35;"></v:rect>
    <v:rect class="vmlimage" fillcolor="black" strokecolor="black" style="width:10;height:5;"></v:rect> </v:group>
    Component Name
    Status
    Last Process Time
    Group Policy Infrastructure
    Success
    12/14/2014 12:59:46 PM
    Folder Redirection
    Failed
    12/14/2014 12:59:46 PM
    Folder Redirection failed due to the error listed below.
    Cannot complete this function.
    Additional information may have been logged. Review the Policy Events tab in the console or the application event log for events between 12/14/2014 12:59:23 PM and 12/14/2014 12:59:46 PM.
    Group Policy Internet Settings
    Success
    12/14/2014 12:59:46 PM
    Registry
    Success
    12/12/2014 10:28:23 AM
    Computer Configuration
    No data available.
    User Configuration
    Policies
    Windows Settings
    Security Settings
    Software Restriction Policies
    Winning GPO
    SFD Restricted Users
    Enforcement
    Policy
    Setting
    Apply software restriction policies to the following
    All software files except libraries (such as DLLs)
    Apply software restriction policies to the following users
    All users
    When applying software restriction policies
    Ignore certificate rules
    Designated File Types
    File Extension
    File Type
    ADE
    Microsoft Access Project Extension
    ADP
    Microsoft Access Project
    BAS
    BAS File
    BAT
    Windows Batch File
    CHM
    Compiled HTML Help file
    CMD
    Windows Command Script
    COM
    MS-DOS Application
    CPL
    Control panel item
    CRT
    Security Certificate
    EXE
    Application
    HLP
    Help file
    HTA
    HTML Application
    INF
    Setup Information
    INS
    INS File
    ISP
    ISP File
    LNK
    Shortcut
    MDB
    Microsoft Access Database
    MDE
    Microsoft Access MDE Database
    MSC
    Microsoft Common Console Document
    MSI
    Windows Installer Package
    MSP
    Windows Installer Patch
    MST
    MST File
    OCX
    ActiveX control
    PCD
    PCD File
    PIF
    Shortcut to MS-DOS Program
    REG
    Registration Entries
    SCR
    Screen saver
    SHS
    SHS File
    URL
    Internet Shortcut
    VB
    VB File
    WSC
    Windows Script Component
    Trusted Publishers
    Trusted publisher management
    Allow all administrators and users to manage user's own Trusted Publishers
    Certificate verification
    None
    Software Restriction Policies/Security Levels
    Policy
    Setting
    Winning GPO
    Default Security Level
    Unrestricted
    SFD Restricted Users
    Software Restriction Policies/Additional Rules
    Path Rules
    %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRoot%
    Security Level
    Unrestricted
    Description
    Date last modified
    9/30/2011 12:34:27 PM
    Winning GPO
    SFD Restricted Users
    %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramFilesDir%
    Security Level
    Unrestricted
    Description
    Date last modified
    9/30/2011 12:34:27 PM
    Winning GPO
    SFD Restricted Users
    Administrative Templates
    Policy definitions (ADMX files) retrieved from the local machine.
    Control Panel
    Policy
    Setting
    Winning GPO
    Network/Network Connections
    Policy
    Setting
    Winning GPO
    This setting determines whether the Properties menu item is enabled, and thus, whether the Local Area Connection Properties dialog box is available to users.
    If you enable this setting (and enable the "Enable Network Connections settings for Administrators" setting), the Properties menu items are disabled for all users, and users cannot open the Local Area Connection Properties dialog box.
    Important: If the "Enable Network Connections settings for Administrators" is disabled or not configured, this setting will not apply to administrators on post-Windows 2000 computers.
    If you disable this setting or do not configure it, a Properties menu item appears when users right-click the icon representing a LAN connection. Also, when users select the connection, Properties is enabled on the File menu.
    Note: This setting takes precedence over settings that manipulate the availability of features inside the Local Area Connection Properties dialog box. If this setting is enabled, nothing within the properties dialog box for a LAN connection is available to
    users.
    Note: Nonadministrators have the right to view the properties dialog box for a connection but not to make changes, regardless of this setting." gpmc_settingname="Prohibit access to properties of a LAN connection" gpmc_settingpath="User Configuration/Administrative
    Templates/Network/Network Connections" gpmc_supported="At least Windows 2000 Service Pack 1" href="javascript:void();" onclick="javascript:showExplainText(this); return false;">Prohibit access to properties of a LAN connection
    Enabled
    SFD Restricted Users
    If you enable this setting (and enable the "Enable Network Connections settings for Administrators" setting), the check boxes for enabling and disabling components are disabled. As a result, administrators cannot enable or disable the components that
    a connection uses.
    Important: If the "Enable Network Connections settings for Administrators" is disabled or not configured, this setting will not apply to administrators on post-Windows 2000 computers.
    If you disable this setting or do not configure it, the Properties dialog box for a connection includes a check box beside the name of each component that the connection uses. Selecting the check box enables the component, and clearing the check box disables
    the component.
    Note: When the "Prohibit access to properties of a LAN connection" setting is enabled, users are blocked from accessing the check boxes for enabling and disabling the components of a LAN connection.
    Note: Nonadministrators are already prohibited from enabling or disabling components for a LAN connection, regardless of this setting." gpmc_settingname="Prohibit Enabling/Disabling components of a LAN connection" gpmc_settingpath="User
    Configuration/Administrative Templates/Network/Network Connections" gpmc_supported="Microsoft Windows Server 2003, Windows XP, and Windows 2000 Service Pack 1 operating systems only" href="javascript:void();" onclick="javascript:showExplainText(this);
    return false;">Prohibit Enabling/Disabling components of a LAN connection
    Enabled
    SFD Restricted Users
    Windows Components/Internet Explorer
    Policy
    Setting
    Winning GPO
    If you enable this policy setting, the user will not be able to configure proxy settings.
    If you disable or do not configure this policy setting, the user can configure proxy settings." gpmc_settingname="Prevent changing proxy settings" gpmc_settingpath="User Configuration/Administrative Templates/Windows Components/Internet
    Explorer" gpmc_supported="At least Internet Explorer 5.0" href="javascript:void();" onclick="javascript:showExplainText(this); return false;">Prevent changing proxy settings
    Enabled
    SFD Restricted Users
    Windows Components/Internet Explorer/Internet Control Panel/Security Page/Internet Zone
    Policy
    Setting
    Winning GPO
    Allow file downloads
    Disable
    Extra Registry Settings
    Display names for some settings cannot be found. You might be able to resolve this issue by updating the .ADM files used by Group Policy Management.
    Setting
    State
    Winning GPO
    Software\Policies\Microsoft\office\14.0\outlook\ForceOSTPath
    P:\My Documents\Outlook Files
    SFD Restricted Users
    Software\Policies\Microsoft\office\14.0\outlook\ForcePSTPath
    P:\My Documents\Outlook Files
    SFD Restricted Users

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