Blackberry 8700 email synch issue

Hi all,
I have a Blackberry 8700 (its like a brick). v4.2.194 (Platform 2.3.0.77) with an email issue.
When a user deletes an email in Outlook, the email does not delete from the BB.
I have tried email reconciliation on the handeld, and I have also tried wiping the device and re-activating it on BES (5), however the issue still exists.
Any help or advise would be most appreciated, thanks.
Solved!
Go to Solution.

Sorry wrong forum.
Will re-post elsewhere

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Blackberry 8700 email account

I have just obtained a Blackberry 8700 and have a Vodaphone Pay-as-you-go sim card. When I try to add my email account I just have a choice between:
I want to use a work email account with a Blackberry Enterprise Server
I want to skip email setup
I have tried googling and got advice to download BIS software. I found software downloads on the BlackberryFAQ site and downloaded what I thought was the correct package for my platform. but when I tried to setup from the PC it said there was no suitable software included.
What else do I need to do? Do I need a BIS account from the service provider?
Any help appreciated.
Mike Davies
Solved!
Go to Solution.

Hi and Welcome to the Community!
To use the proprietary BB services (including Push email capability, BBM, etc.), you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc).
http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F
With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire.
Good luck!
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I am able to open folder up and move messages to another folder.
Are you on BES?
Do you have redirection enabled on those folders?
What BB handset do you have?
What BB handset OS are you on? On your device, type in a new message MYVER and a space after to see and report back please.
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What Bifocals mean is that you need to go to AOL's email settings page and bring in necessery changes there.
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Blackberry 8700 sync issues with ical using pocketmac

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I have a Blackberry 8700, which I am syncing with my Powerbook G4 using Pocketmac Blackberry edition.
It is all fine apart from one thing- sometimes (but not always!) when syncing with ical it will leave the notes off of the end of the appointment.
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Blackberry calendar not synching with Outlook

Hi guys,
We did 2 upgrades and now some black calendar are not synching naymore with outlook.
Here's our setting
We had Blackberry Enterprise server professionnal 4.0.17 or something like that we upgraded to Blackberry server Express 5.0.3 MR 1 (Bundle 19) for Exchange server
we had Microsoft Exchange 2003 and we upgraded to 2010
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The issue is with some Blackberry device when you add something to the Black Calendar it's not showing up into Outlook calendar.
I tried to removed every cical ligne into the services book and resend the service book from the blackberry server, had no luck
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On the BlackBerry smartphone, open the Calendar application.
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Set the Wireless Synchronization option to Yes.
Click the Menu button and click Save. Turning wireless calendar synchronization on and off will reset the calendar database on the BlackBerry smartphone.
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no luck too..
I don't know where to look at now have you any hint or clues

Hello guys,
here's some new information I tried / double checked...
I make sure that Options > Advanced Options > Default Service > is set to Desktop no facebook or something else configured on the device
I'm thinking of doing this.
we can try a forced reload. Before proceeding you need to be
aware that these steps will erase the device calendar and load a fresh copy from the server. On the device open the Calendar > press menu > Select Options >
Type RSET (nothing will appear as you type) > Then when prompted select Yes to erase the device Calendar and load a fresh copy from the server.
this would really be my last option because our employees that are having the synch issue had added some important stuff into their calendar related to their job and this information is only available on the blackberry calendar...
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Can i use blackberry builtin email client with wifi without BIS or BES

Hello everyone, I am using blackberry 9300 curve 3G. is it possible to use blackberry builtin email client through wifi without having the Blackberry services (BIS or BES)? i want to use my official email id (POP3 and smtp) on it. if possible please share the method..
Thanks in advance

Not that I know of. You have to have a blackberry data plan in order to use the built in email. After that, you can use WiFi only.
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Hi and Welcome to the Community!
first try those steps in the same sequence :
1- Register your Handheld .
KB00510 : How to register a BlackBerry smartphone with the wireless network
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2- Resend your Service Book
KB02830 : Send the service books for the BlackBerry Internet Service
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VIA | prince2012
http://supportforums.blackberry.com/t5/BlackBerry-Bold/email-setup/m-p/2594583/highlight/true#M15664...
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I have recently purchased a 2nd hand BLACKBERRY 8700, I am trying to get it setup using my O2 sim card on Pay As you Go... I need to get my BBM working, and also access the internet.... I have no idea where to change my settings and how to get a web browser on the phone etc?
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Ok. I guess I misunderstood your issue.
If your sender is getting an undeliverable error or something like that when they email to one of your other accounts, I'm not sure what you can do. You actually don't have that account, so there is nothing to delete. Think of the forwarding solution -- at least the way I think of it -- is though there is no longer an account, there is still BIS in operation, and when email is received at that address is will be forwarded to the address you provide, if you set it up. Doing so might help with your current issue, if it's not too late for you to do it.
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Blackberry Z10 Email Wont Send Properly

So, before postig this I contacted my ISP (Rogers), my websites hosting company and Blackberry and nobody can figure out what the problem is.
I have my email address setup through my domains hosting company. [email protected] I've never had a problem setting up emails on a Blackberry using BIS but am having one now (and I've set up my email on iPad, Playbook, Outlook, etc. and never had this problem).
On the Z10, I set up my email using the proper IMAP settings (verified with hosting company) and I can receive emails perfectly but when I send an email it shows that it sent and IMAP moves the email to the proper folder on my server (sent folder), but the emails do not actually get sent.
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Rogers said it was a settings issue and to contact hosting company, I did that. Hosting company told me it may be a Blackberry settings problem, I called Blackberry who put me back to Rogers who are saying it's not a problem on their end.

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http://supportforums.blackberry.com/t5/BlackBerry-Z10/Z10-encoding-issue-in-outgoing-email/m-p/22321...
http://forums.crackberry.com/blackberry-z10-f254/heads-up-email-bug-recent-z10-os-versions-779341/

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From time-to-time I have had this issue with the default email app. Have you checked to see that the app is synched? When it happens with my S4, there is a message at the bottom of the screen saying the app isn't synched. Try this: pull down the status bar and click on the icon at the far right. This will open all the functions available on the status bar. Make sure 'Synch' is on. For some reason, this function on my phone gets turned off without me doing it. KarenC suggested using another email app. As a backup, I use K-9 Mail. I really like this app.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

I purchased 2 books for my iPad and they downloaded successfully. They show up in iTunes when my iPad is connected to my Mac but do not show up on the Mac. Is this a synch issue? When I click the Synch box I am warned that downloads on my iPad will be

i purchased 2 books for my iPad and they downloaded successfully. They show up in iTunes when my iPad is connected to my Mac but do not show up on the Mac. Is this a synch issue? When I click the Synch box I am warned that downloads on my iPad will be erased. Is that true? My ultimate goad is to be able to read the books on my iPhone as well. Thanks.

You should be able to copy them to your computer's iTunes via File > Transfer Purchases and you can then sync them to the iPhone (or you could re-download them directly on the iPhone)

Blackberry 8700 email synch issue

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