Blackberry 8820 Pearl Address Book Hangs

Hi I have a blackberry 8820 pearl, randomly the blackberry hangs when entering the address book. The symtom is when you press the address book icon the blackberry display appears to hang. However if you press the backup button/arrow all is OK again, all other functions are OK, but the address book can't be accessed.
Removing the battery and replacing it seems to be the only way to gain access to the address book again.
This seems to happen about once a fortnight and I can't put my finger on what triggers it.
Any help appriciated!

Odd. I would make sure you do a regular backup of your BB.
Do you have content protetion on the address book?
Look at Options > Security > General Settings > scroll down to Content Protection, is "Include Contacts" enabled?
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Address book hangs whenever I click on preference

address book hangs whenever I click on preference

The AddressBook preference file is:
~/Library/Preferences/com.apple.AddressBook.plist
The AddressBook data is in the folder:
~/Library/Application Support/AddressBook
( ~ = your home folder)
Try first moving the preference file to the Desktop (while AddressBook is not running) and then start AddressBook and see if that helps.
If all else fails, you could move the data out of the folder mentioned above and thus start AddressBook fresh.

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This may be relevant:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=9910797sp3&sliceId=&dia...
Thanks,
If you need more info please ask! If not please resolve the thread using the options by the Kudos’ star, Just place the check in the Post that answered your question, Thanks
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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Updating Pearl Address Book from laptop

I would like to create an address book exclusively for my Pearl, outside of my email account. Is there an app I can upload that will allow me to enter all the data in via the laptop versus on the pearl keyboard?

1. Enter your data in Outlook, or
2. Enter your data in Google Address Book, or
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Then, Desktop Manager via Sync.
Download Desktop Manager from here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose Desktop Manager version 4.7
Message Edited by JSanders on 05-20-2009 04:33 PM
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Address Book Hanging When Choosing Custom Image

Address Book app in Tiger (10.4.6) hangs whenever any attempts to change the default image of the contact is done. The console displays the following message (multiple lines with same message):
CDeviceList::CDeviceList: Found 0 devices.
It seems that it only stops when it finally turns on the isight camera. It takes a relatively long time to do that. After the camera is found, any interaction with the Address Book interface will trigger the hang and the message in the console.
Any ideas? Thanks.
RB
Power Mac G5 2.5 Quad Mac OS X (10.4.6) Nothing hooked to mac except kensington keyboard and apple mighty mouse.

I never could figure out how to do this via the GUI and had to resort to a bit of "trickery". i.e.:
- quit the Address Book application.
- in Finder, go to ~/Library/Preferences and double click
on com.apple.AddressBook.plist ( or just type
"open ~/Library/Preferences/com.apple.AddressBook.plist
in a Terminal window
- in the property list editor, delete the value for
"ABImagePath" , which is under "0" in "ABCustomEnvelopeDefinitions"
- save the file
- quit the Property List Editor
- start Address Book
/cj
various Mac OS X (10.4.3)
various Mac OS X (10.4.3)
various Mac OS X (10.4.3)
various Mac OS X (10.4.3)

Address Book hangs Up when Smart Group defined as Union of Groups

I have rendered the Address Book Application on my macBook Pro running OS X 10.7.2 useless.
For the first time, I set up a smart group. I defined the smart group to be the union of a whole series of not-smart groups. That is to say membership in the smart group was defined to be any contact which was contained in a list of probably about 10 groups. No group would have had more than 30 contacts.
From the moment I tried to look at membership in my smart group, the Address Book Application has been hung. It spins its wheels and goes nowhere, and shows nothing. In the Force Quit window the application is described as being unresponsive. After I carry out a force quit, I start it up again and it hangs immediately. I have to force quit again.
Any ideas as to how I can retrieve functionality out of this this situation?

I found a solution for my problem.
I went into system preferences for iCloud, and removed the tick box for Address book. A dialog then advised me that if I really wanted to do this, that all my contacts would be removed from my macBook, but would remain in iCloud. I gave my agreement to that. As a result all my contacts were removed from my macBook and all my ordinary groups. The smart group, whose definition was the thing that had intitated my problem remained. When I started the Address Book application, it no longer immediately hanged. I clicked on the remaining smart group and used one of the drop down menus to delete this smart group. I then went back into system preferences for iCloud and ticked the box for address book. I then restarted address book, and all my old groups and contacts reappeared, except for the smart group I had explicitly deleted above. Now the application works as it did before I created the smart group. The only problem is that now apple needs to improve the logic that executes generating the membership of a smart group so it can handle a smart group that is the union of a bunch of other groups without hanging the application.

Address book hanging on startup

Hello Comunity!
my address book is hanging on startup and the windows turns white.
No way to use them or normally quit the application.
Got a brand new iMac and i just imported all my contacts from my old iBook.
regulary export -> import.
I searched for solutions in other topics and find some similar issues (see [1]). But no one of them helps me.
See [2] for the error's reported on the console.
Any suggestion is - really - welcome.
Thanks a lot.
Marc
This ****'s soo much on a new mac...
[1]
http://discussions.apple.com/thread.jspa?messageID=9516357&#9516357
http://discussions.apple.com/thread.jspa?messageID=9488156&#9488156
http://discussions.apple.com/thread.jspa?messageID=9756242&#9756242
[2]
09.07.09 22:22:57 Address Book[108] ManagedObjectContext (ABAddressBook) could not create the store at path: </Users/jaeger/Library/Application Support/AddressBook/AddressBook-v22.abcddb> - creation error: Error Domain=NSCocoaErrorDomain Code=258 UserInfo=0x14bdda10 "Nome documento non valido."
09.07.09 22:22:57 Address Book[108] * Assertion failure in -[ABAddressBook managedObjectContext], /SourceCache/AddressBook/AddressBook-700/Framework/AddressBook/ABAddressBook.m: 4609
09.07.09 22:22:57 Address Book[108] AddressBook has nil moc

Austin Kinsella1 wrote:
You show your Address Book version as 4.2.1 - is it in fact 4.1.2?
Try dragging the folder AddressBook from Library/Application Support in your home folder to the desktop. Does Address Book start?
AK
Yes, you are right. version 4.1.2 (700).
And Yes! Moving the directory to the desktop work fine.
He started showing me only 2 contact (default apple contact and me) but after 2-3 seconds he loaded all my 300 contacts again. Thanks!
But, What now?
have noticed that he has created the directory again, whith less files in 'Metadata' and without the file 'MailRecents-v4.abcdmr'.
Can i delete the directory on my desktop?

Address Book - Hangs on import

I try to import a 300 record CSV file. Address Book says "not a valid CSV or TXT file".
The formatting looks good, Excel likes it, and it does have CSV suffix.
So I try saving it as tab-delimited (.TXT) and AB will recognize it.
I go through the fieldd matching exercise.
If I click forward to see the "next record" and it hangs indefinitely with the spinning wheel. If I wait long enough it gives me the option to cancel.
Try again...if I just click ok, it does hangs doing nothing ("ok" not longer highlighted, no spinning wheel, no importing or CPU consumption). If I clock around different windows though it will eventually unstick with no progress.
On the last attempt to import the TXT file with no field mapping changes, the "ok" and "cancel" button actually disappeared from the window.
Any ideas? This is AB version 4.1.2.

I finally got the import to mostly work. I created new .txt files that contained no more than 60 contact records and the import worked well (although not perfectly). It seems that data fields that were not told to be omitted (especially street address fields- in my experience) were dropped by the import.

Address book hangs

Everytime I search a contact in address book, it gets stuck to one contact. Then clicking on any other contact, does not display the contact info. Also then I cannot search for any contact. I tried to find a solution using google search and came across a solution in deleting the addressbook-v22.abcddb file from the library/application support/addressbook folder. Tried it, and address book started working in terms of ability to look at contact details by highlighting it, however, as soon as I try to search a contact, the behaviour repeats itself. I have also tried to repair permission and removing the address book from spotlight, but none of these work. Any one has any suggestion?

I had the same problem, and followed the suggestion to delete the ~/Library/Application Support/AddressBook/AddressBook-v22.abcddb file. Still had the same problem.
Also tried to export all contacts as vcards, delete the existing contacts, and reimport. No help there. I am syncing with iCloud, and it's not easy to turn that off without creating other messes, so I left it on.
I finally deleted two other files: ~/Library/Preferences/com.apple.AddressBook.plist and one other in the same folder, (oh, no, I can't remember exactly the name) which was not recreated when I relaunched Address Book. The mystery file (/com.apple.AddressBook.abdb.plist, maybe??) might be the one that was breaking things, but I'm not sure.
Now my search works fine, and Address Book doesn't get stuck on one contact.
Try just deleting the ~/Library/Preferences/com.apple.AddressBook.plist file and relaunching Address Book. The other file I deleted might be residue from a migration.

Address Book hangs on open

I am running a MacBook on 10.5.5, updated the day it came out. It may be important to note that I tried the evaluation version of Contactizer Pro, but was not impressed and removed it.
So my problem is this:
Whenever I open Address Book, it begins to open by showing the highlighted dot on the dock, but a windows never appears. Force quit displays that is is open but not responding. Occasionally, if I wait 20-30 minutes it will open and work normally. The last time it started working normally, I made a backup of all my contacts, so if any of the repair processes require I nuke the program and start over, fine!
Anyone know how to fix this? I wanted to try syncing my contacts with Gmail, but never even got started because of this mess. Thanks in advance!

It seems other people are also complaining about this problem. I have previously replied to another thread:
http://discussions.apple.com/thread.jspa?messageID=8144444#8144444
I also cannot open Address Book since installing 10.5.5 in both my computers, synced with MobileMe. I am not running any other program to manage my contacts.
It seems it is the interface that does not work, since changes do update if you click on something, quit Address Book and open the app once again.
Console reports:
<08/09/23 11:53:37 Address Book[3932] * -[NSCFArray insertObject:atIndex:]: attempt to insert nil>.
Anyone know what this means?

Clicking on a record in address book causes it to hang and eventually crash

There are some strange records in my Address Book that have lots of entries within that entry in the fields (not a record I created) that I'd like to delete, for every time a search ends on that record, Address Book HANGS. Sometimes from Email I can open another record using "Open in Address Book" to get out of the hang, but this is really a serious problem. How can I fix this? I try to export a backup of Address Book and it hangs. What can I do to rescue my Address Book?

HI David,
Try deleting this file.
com.apple.AddressBook.plist
~/Library/Preferences.
Move that file to the Trash and restart your Mac.
Carolyn

Need to reset/reinstall address book

I installed a trial version of AddressX and ran it once. Yikes. Now my address book hangs whenever I start it. I have to force quit every time. I need to clear it out or reinstall it. Does anyone know how? Thanks!

Hello and welcome to the Discussions.
Let's do a test of the AB application by creating a New User Account on your Mac, and as that New User attempt to launch the Address Book application. This will tell us if there is a problem with the application. See:
http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh168.html
If it works as that New User, then we can purge some preference files without doing anything to the application.
Also, use Disk Utility from the Applications/Utilities to Verify the hard drive -- this is different from Verify or Repair Permissions.
Ernie

Address Book crashing after upgrade to 10.7.2

Haven't been able to find anyone else experiencing this problem.
Since I updated to 10.7.2 Address Book hangs and closes about a minute after opening.
It doesn't seem to make a difference what action I am performing, if any.
I have tried deleting preference files. Still crashing.
Backed up all my contacts, deleted all the AB data, and started from scratch. Still crashing.
My main issue with this is that I'm trying to get my contacts syncing to iCloud.
No other issues with 10.7.2 update. All other iCloud services are working.
Any ideas appreciated!

jamesfromns - Not sure what looking for duplicates would do for me since I have no duplicates. I backed up my contacts and am trying to get this to work with a fresh address book with a few test contacts.
EasyOSX - I had repaired permissions before I read your response, with no effect. So I tried reapplying the 10.7.2 update, and still no change.
When looking in Address Book preferences only the local account is shown. I can't add the iCloud account because is freezes and crashes before I can finish.

Address Book SmartGroup Bugs and Gremlins

I have created a smartgroup (1 of 8) to identify all cards not a member of any group (see http://discussions.apple.com/thread.jspa?threadID=1284763). Very strangely, address book hangs every time I click on either and then won't start properly unless I delete "com.apple.AddressBook.plist" in my user library/preferences folder.
So I have tried:
1) creating new smart groups: this has just created two more identical smartgroups which hang address book;
2) reinstalling address book from the leopard disks - no change;
3) calling applecare where I sadly my response was received by an (level 2) individual whose personal motto was"nothing is possible" - this only happens once in a while - normally there not too bad. He refused to help beyond a) deleting all my data and reinstalling address book, which of course will lose my smartgroup data (of the other working ones), b) a complete time capsule reinstall c) he even refused to transfer me to another "product specialist" (presumably in case they were more helpful) and d) refused to escalate it anywhere.
so I appeal to you good people, if you help me solve this problem, you can wear a badge which says, I'm more helpful than Applecare.
a mobile me sync does not include smartgroups - so that's a no.
is there a way of deleting the now 3 rogue smartgroups without starting address book? I think this will solve the problem efficiently!
cheers,
Peter

in view group : I had 2 "iCloud" group, and no "on my mac" group !!
and prefs, i found 2 icloud accounts : mac.com and me.com
I remember now that I had problems to create the mac.com
So, I've cancelled the me.com from the address book prefs,
Now I have only iCloud (Mac.com) account, but no "on my mac". So i'm not sync ??
In Addresse book prefs, I have iCloud, and OnMyMac, but for that last one, I have only the option of sync with Yahoo or Google
Also other bugs now : When I create a new group, impossible to delete it, and, if I rename it and double-click on it, I see groupe wihout name...

Blackberry 8820 Pearl Address Book Hangs

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