Blackberry 8830 WE & Desktop Manager v. 4.2 SP2 & Microsoft Office 2000

I have a 8830 WE and I am using Windows XP and MS Office 2000. I was told that V4.2 SP2 is the only version of the desktop manager that will support the sync with MSO 2000. Can anyone supply me with a working link to get V4.2 SP2? If not, does anyone know of a work around to sync MSO2000? Thanks for any help......

Hey mstilesky,
Welcome to the BlackBerry Support Community Forums.
BlackBerry Desktop Manager 4.2 SP2 is not available to download anymore.
You can download any new version of BlackBerry Desktop Manager, however you will need to update Microsoft Outlook to 2002/2003/2007 or 2010 to perform any synchronization.
-ViciousFerret
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Problem BlackBerry 8820 and Desktop Manager

Hy i conect my BB but in the desktop manager in the pin area dont aperece my pin number aprece none and push this and push detec my pin an tell me the pin detected but in the main menu aperece none againg , what it the problem ?

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB03490 Internal Error 2738. Could not access VBscript appears when installing BlackBerry Desktop Manager
Normally, that is an install error rather than an uninstall error, but hopefully the remedies it contains will still be useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry 8350i using Desktop Manager 4.7 ASCII importer

Blackberry Desktop Manager no longer supports Lotus Organizer 5.0. I tried using the ASCII import feature and get a Windows XP error message 0x80040057 View Documentation. Does anyone know what the conflict is? Is there a Mapping problem? Can't get past Address Book where the program bombs out. Any help would be appreciated.

there is a method involving enabling detailed logs on the Desktop Manager. Then it will give information about that 227th item. check the forum or th public knowledge base (click on the "SUPPORT" button on top of the present page)
if I were you, I'd just wipe the calendar database on the device, do the sync, and when it stops : open the calendar on the device and see the last event synchronized. it should be the 226th.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Blackberry Curve 8520 Desktop Manager not working

Am unable to access Desktop Manager, I get the message 'B. Desktop Manager has stopped working' I have uninstalled the programme and down loaded it again from this site. Have just tried again and getting the same message!! Any suggestions?

what is the desktop manager ver ,you are using

Solution Manager 4.0 compatibility with Microsoft office 2007

Is there any OSS notes which says that Solution Manager 4.0 is supported with Microsoft Office 2007?

Hello Mitesh,
There is no such SAP note which can provide you information on Solution Manager and Office 2007.
The closest and the most useful note would be SAP note 722513.
Regards
Amit

Where is BlackBerry Redirector in Desktop Manager 5.0?

Hi,
I used to have DM 4.7 and the Redirector within it. But after install the latest Desktop Manger 5.0, I can't find Redirector anymore. Could anybody let me know where it is? I need it to redirect my work emails on Outlook/Exchange server to my BB Bold 9000.
Thanks.
Solved!
Go to Solution.

Update:
I finally find out why the Redirector was missing. During the installation of BBDM 5.0, I have to select the device was connected to BES or Redirector. If I select "personal email setup", it would not install Redirector. That's all.

Migration manager with Adobe CS2 and Microsoft Office 2004

I had already downloaded my academic copy of office 2008 as soon as I opened the computer. To my total aggravation, it too had the stupid ribbon format that office 2007 has on the pc version. Then to my total surprise when I used the migration manager, it moved all my old programs over from my macbook running 10.4.11. This included office 2004. It seems to operate just fine, but am worried about when I end up opening documents from an email or something that it will end up opening in 2008 instead. Also, when it moved my Adobe CS2 it said some type of error message about color matching. That seems to be the case in the color sliders at least, the colors don't look right, but the images seem fine when they open. Any suggestions on what to do? Thanks!

am worried about when I end up opening documents from an email or something that it will end up opening in 2008 instead.
Find a document you would normally open with Office 2004, and use the menu in the Finder to 'Get Info'.
In that window, you have an option to dictate which program to always open that file type with, and to apply that choice to all similar files.
Make the change and close that window.

BI Publisher 11.1.1.5 desktop plug in not showing in Microsoft Office 2010

bi publisher add in for word 2010 not showing even after I enabled the plug-in, I enable the add in TBmenus and TBmenus 2007 bit still add-in not showing in WORD.
This is very urgent Please provide some help
Thanks & Regards,
Satya

Hello Satya,
What is your OS version, MS Office version?
What is your version of BI Publisher Enterprise?
BI Publisher Desktop 11.1.1.5 is not available any more for download on Oracle Technology Network
Oracle BI Publisher - Downloads | Oracle Technology Network | Oracle
Bogdan

Do Apple products (the Mac desktop computers for example) work with Microsoft office?

For example, Microsoft word, powerpoint etc. I am getting a new computer but need to make sure it's compatible first. Also, if they do work together, is there a major difference in using them or is it similar to a PC? Thanks!

There is a Mac version of Office available, MS Office 2011 or 365 (subscription)

Steps to take if BlackBerry is not shown as connected in Desktop Manager for Mac

Hello Community,
Here is a list of steps you should attempt to try and get your BlackBerry detected in Desktop Manager for Mac.
1. Make sure you're using the most up to date BlackBerry Desktop Software for Mac. Which is available to download at http://www.blackberry.com/desktop
2. If using a MacBook/MacBook Pro make sure the BlackBerry is plugged in the left USB port close to the screen. If using a iMac make sure you use the USB ports on the Mac and not a USB hub.
3. Make sure you're using a BlackBerry branded USB cord. (There are usb cords out there for charging only).
4. Make sure mass storage mode is enabled on your BlackBerry smartphone. KB Article.
5. Disable Media Transport Protocol on your BlackBerry smartphone. (Options>Memory)
6. Make sure your Mac OS X 10.6 is running in 32-bit mode. KB Article.
7. Make sure ALL other syncing software has been uninstalled and removed off your Mac. KB Article.
8. Perform a battery reset on your BlackBerry smartphone. KB Article.
9. Make sure your BlackBerry smartphone is not hour-glassing or have an application error appearing on the LCD screen. However if there is a JVM 507/513 error appearing on the BlackBerry the Desktop Manager for Mac will pick up the device and reload the software.
10. Make sure "Open using Rosetta" is not running/disabled on Mac OS X. KB Article.
I will be adding more tips and tricks to this post once I come across them.
Feel free to share with other community members and I always welcome suggestions and comments.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Hey burko74,
Do you have a media card in your BlackBerry? If so, do you get prompt for mass storage mode?
Also does the mac pick up the media card as a removable hard drive?
Have you tried to do a battery reset as well?
I look forward to your reply.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Desktop Manager 5.0.1.37 Crash on Windows 7

Hi people, I have a 8520 and desktop manager 5.0.1.37 installed on a Windows 7 Ultimate 32 Bits. After the sincronization process is done it crash with the following error.
Problem signature:
Problem Event Name:   APPCRASH
Application Name:   DesktopMgr.exe
Application Version:   5.0.1.37
Application Timestamp:   4b982830
Fault Module Name:   olmapi32.dll
Fault Module Version:   12.0.6514.5000
Fault Module Timestamp:   4a89d653
Exception Code:   c0000005
Exception Offset:   0004c076
OS Version:   6.1.7600.2.0.0.256.1
Locale ID:   1033
Additional Information 1:   0a9e
Additional Information 2:   0a9e372d3b4ad19135b953a78882e789
Additional Information 3:   0a9e
Additional Information 4:   0a9e372d3b4ad19135b953a78882e789
Faulting application name: DesktopMgr.exe, version: 5.0.1.37, time stamp: 0x4b982830
Faulting module name: olmapi32.dll, version: 12.0.6514.5000, time stamp: 0x4a89d653
Exception code: 0xc0000005
Fault offset: 0x0004c076
Faulting process id: 0xbcc
Faulting application start time: 0x01cae15d7511335b
Faulting application path: C:\Program Files\Research In Motion\BlackBerry\DesktopMgr.exe
Faulting module path: C:\Program Files\Microsoft Office\Office12\olmapi32.dll
I have reinstalled the application several times, I have installed in other computer with the same version of Windows 7 and I have the same problem.
Any Ideas???

Hi and Welcome to the Forums!
I've searched the public KBs for any hint of the various codes in your error log and haven't found anything as of yet. You may have better luck.
But, given that, I recommend a complete and clean start over...here's a process:
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that there are more registry keys to remove than are discussed in that KB
Others have reported the use of a registry cleansing tool to also be helpful
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
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Major desktop manager sync problem

i have a blackberry curve 8350i
desktop manager 4.7
outlook 2007
windows xp operating system
i installed desktop manager with no problems. tried to sync and continue to get an unknown error when i try to sync my address book.
i am able to transfer music and every thing else but not my address book from outlook 2007
i wanted to know if anybody has experienced this problem and knows how to correct it.
i tried to reset configuration, and delete the intellisync folder to no avail.
i am able to sync from my omputer at my job. but not on my home computer. i have no idea why and this is driving me crazy.
somebody help me please

Sounds like you may have a corrupt record in your address book/contact list.
See http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB01451&slic...
This will turn on advanced synchronization logging to help find the corrupt entry.
Look through this post as well. drizzt09 explains how to proceed to identity the corrupt entry.
http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=48538#M48538
Let us know how it goes.
IrwinII
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Problem deleting application in Desktop Manager

Having trouble removing an application from Desktop Manager (version 5). I can sucessfully uninstall the app from the Blackberry Tour using Desktop Manager. However, the application still appears in the application list, even though the checkbox is cleared. If I right click the application and choose Delete, nothing happens. I want this app gone, completely, from the phone AND from Desktop Manager.
Any suggestions?
Thanks.

Bt problem is that its not opening at all I mean software gets hanged up when I try to open it ...

Can't sychronise BB8520 using Desktop Manager 5.0.1

When I try to synchronise my Blackberry 8520 using Desktop Manager 5.0.1 I get the following message:
"Your computer must be connected to the internet to perform this operation. Please ensure that you are able to connect to the internet and try again."
Well, my computer is connected to the internet (I'm writing this aren't I?!).
Any ideas as to what the problem is,anyone?
Thanks in advance...

Hi and Welcome to the Forums!
This KB has information about that message -- hopefully it contains something useful for you.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

What version of Desktop Manager should I be using?

I have the Sprint 8330 and Vista with Outlook2007, what version of Desktop Manager should I be using?

molarchs wrote:
Could it be that my Outlook is from Microsoft Office 2000?
Yes, exactly, which is why I asked several posts back... what version of Outlook are you using". We ask questions for good reasons.
You will need DM version 4.2 Service Pack for Outlook 2000.
OR, upgrade the Outlook to 2003 or better and use DM 4.7
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Blackberry 8830 WE & Desktop Manager v. 4.2 SP2 & Microsoft Office 2000

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