Blackberry 9220 getting hold often

Hello everyone.
I am new to BB world and currently using BB9220 which is purchased on 23rd Feb. I am quite disspointed with the device. Often my phone gets hanged and i need to pull out the battery to reboot the device.
The problem is if some body calls me, i'm not able to attend the call..
The phone just simply hangs displaying 'incoming call xyz number" on the screen. I am not able to receive the call.
Moreover I'm not using any applications other than "TEXT MESSAGES" and even not INTERNET.
Due to this problem, i require to remove the battery for three to four times in a day, as the phone gets hanged quite often...
kindly advice what i should do..

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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My blackberry 9220 curve is getting auto reboot every time

My blackberry 9220 curve is getting auto reboot every time. I have updated software, delete third party application, but still facing the auto reboot issue.

Well, I don't agree with your conclusions, but I won't battle you. So, what would you like to try?
Given your decided diagnosis, the only thing I can think of is the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
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Add one thing -- no matter how tempting, just one.
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Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
pkjha wrote:
I don't know why blackberry are not able to handle auto reboot issue. As i am seeing lots of people are facing auto reboot issue and did not get exact reason for this.
I don't either, but just in case, refer:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
Hopefully, this information will be of use to you.
Cheers, and Good Luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Skeets181 wrote:
I also want to revert back to previous OS. Can you give me the site addy where you downloaded. Thanks
Skeets
Device OS, or the Desktop Software.
Please be specific about what you need.
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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Dear sir,
My name is Sandeep Arora and i am using blackberry 9220.I complaint this phone in blackberry service centre three times but they doesn't solve this. I update my software from service centre. service centre employee said that this model is not available in company and company not provide this model. my IMEI no is **Removed**.I want to swipe my phone please do the needful.
Edit: IMEI removed. At no time should you provide any personal information to any other community member. Please review the Community Guidelines and Terms and Conditions of Use. for further information
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sandeep1769 wrote:
service centre employee said company is not provinding us this phone so you must complaint on this link.
I'm sorry, but you were given bad information. Refer:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
As I said before, no one here has any standing in the matter.
sandeep1769 wrote:
.now i don't now who is lying.
Sadly, I cannot resolve that for you...no one here can resolve that for you. Except to tell you, as I did above, that them telling you to come here to this forum to seek formal help was not correct...whether it was a lie or something else, I cannot know. But that information was definitely not correct.
Cheers, and Good Luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Blackberry 9220 getting hold often

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