Blackberry 9300 stuck in Security Software Verification

Blackberry 9300 stuck in Security Software Verification pls help

Duplicate:
http://supportforums.blackberry.com/t5/Other-BlackBerry-Smartphones/9300-Hang-on-Verifying-Security-...
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Phone resets during reboot sequence (security software check)

Good morning:
When I took my BlackBerry Curve 2 (8530) off the charger and turned it on this morning, for some reason it reset at the 51% mark during the security software verification. I'm worried that it somehow contracted a virus, or the phone's security software has been compromised.
Is there any way to wipe the handset without the phone being powered on 100% (via the keypad or something)?
The phone is under 3 months old and should be covered by the manufacturer's warranty - but until I get this fixed, I have no phone to use.
Please provide some guidance.
Thanks,
Tom

Hello KF6OSO,
Please try to bbot device in safe mode.
•KB17877 How to start a BlackBerry smartphone in Safe Mode.
Thanks..!!

9300 Hang on Verifying Security Software Pls Help

9300 stuck on Verifying Security Software

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Security update 2014-002 won't install, stuck on gray Software update screen

My mac mini has been trying to install this security update the past week. It asks for me to restart, when I do it gets stuck on a Software Updater page or gray screen. The only way I can proceed is the shut the computer down by manually holding down the power button. When I restart it shows the update not applied.
I've tried downloading the update directly and applying and no difference. Any ideas?
Thanks

The worst of these background programs, MacKeeper requires you remove it with third party instructions:
https://discussions.apple.com/docs/DOC-3036
You should not use cache cleaners on any system other than a backed up system.
You should not multitask while attempting to back your data.
Open the Activity Viewer to determine what other processes may be running and determine if one of those is one you recognize that is third party.
Antivirus and firewall software are not essential, unless you practice unsafe computing in the first place. In those instances ClamAV and Sophos are probably the best bets about being the least intrusive.

Latest software for blackberry 9300

hello.. can you tell me please how can i download the new software for blackberry 9300?
thanks

If I recall correctly, the most recently released OS for the 9300 is 6.0.0.576.
See the link below for the download, and follow these simple installation instructions.
http://www.avea.com.tr/Blackberry/Release6_0/OS/9300M_PBr6.0.0_rel2554_PL6.6.0.216_A6.0.0.576.exe
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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My security software controls the license verifications, firefox refuses to acknowledge this.

I am running BitDefender Total Security 2012, it manages all the licensing and verification for websites. BitDefender has a root kit that it keeps trying to give to firefox to show that the site has already been verified by BitDefender, but firefox will not accept it. Any website that requires a user name and password, including gmail, facebook, and websites for my school (I am an IT student at the local community college) firefox refuses to load it saying that it can't verify the site when BitDefender already verified it. Instead of loading the page it just shows the box with the yellow man holding a flag. How do I make FireFox comply?

'''AVG Free''' 
*Firefox does not disable your security software, just the toolbar that it installs. Your security software is still working in the background to protect you.
*Keep up to date with what is happening with AVG by visiting their forums: http://forums.avg.com/us-en/avg-forums
*Have you updated to AVG 2012 Free Edition?
*Read the 2nd item on the following page first, then read the first item:
**http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=171860
'''Posting a question of the Firefox Support forum''' 
Some tips on post forum questions. Look at the 2 images below and the explanations of the fields in the Firefox Support forum "Ask a question" form. Click on the images, or right-click on them to open in a new tab, then click the image in the new tab to enlarge it for easier reading.
'''If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.'''
Not related to your question, but...
You need to update some plug-ins:
*Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/
*Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

Verifying Security Software

I have a Blackberry Curve 8310.
So I bought a new Micro SD Card yesterday. Put it in, loaded it up. Everything worked great. Today, I decided to put some stuff on it. Music, Movies, Pics, etc... I finished, logged out of Desktop Manager, and proceeded to view the content on my Media Card on the Phone. The phone freezes. I take the Battery out, and put it back in. Upon Startup, It goes through its Verifying Security Software phase and hangs up. Every time. I take the Media card out of the phone, and boot up just fine. But now, with the Media Card in the phone, it hangs up on Verifying Security Software. Any ideas?
P.S. I tried looking for a way to Bypass the verification alltogether, but had no such luck.
Message Edited by poehring on 12-29-2008 05:48 PM
Message Edited by poehring on 12-29-2008 05:56 PM

poehring wrote:
So I reloaded the OS and still not dice. Ive been having all sorts of problems with my Blackberry every since I got it though. Slow Load up times. I cant send Picture mail, but I can receive them (And not immediately either. Someone will send me a pic, and I wont get it for sometimes a day or two later) Slow Browser. I think im going to look into getting it replaced.
I think you probably should do so too. Talk to your carrier about the picture mail.
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Serious problem with blackberry 9300 Curve handset and denial from BB to replace the same, under warranty.

Dear Blackberry Authorities,
It is really a horrible experience with the handset of blackberry for me. I have purchased blackberry Curve handset 9300 on 22nd April from a "Phone Store”, Shop No.78,79,community centre, New friends colony, New Delhi, The Invoice No. is 319,The details of the handset are as follows:
Handset: Blackberry Curve 9300 1256-India Qwerty-Pink
Name: Blackberry 9300: ETA-716/2010/WRLO
Model: RDA71UW
It has been more than just three months ,when i purchased this handset ,It worked fine for about only fifty days from the date of purchase and from the second month ,to my shock, serious problem started in the handset and some time it was getting hanged ,sometime some keys in the keypad did not work ,some time it was getting hanged the moment I receive incoming call., sometime sms sending problem, some time some other problem ..Every time I used to switch off the phone and start again, then it used to work but after some days again there were some other problem occurring in the handset.
The phone was not getting connected to PC from the starting, and i have tried so many times but i fail to get success.
Many a times when I used t send sms the entire alphabet typed on sms has gone separately as a single alphabet in a particular sms to the recipient, causing embarrassment for me in my organization. I would blame the black berry for this embarrassment as this has caused due to faulty phone they have sold me,
I am service class person and i get occupied with my work at office in the day hours and doesn’t have time to go to the service centre of blackberry every time the problem occurs, as there are only one service centre available in Delhi at Lajpat Nagar.The service centre is about 20 Kilometers away from the area my office is situated, I managed to keep the phone running by switching off and switching on after one or two minutes, every time the problem occurs but in the first week of last month ,when the problem started continuing after switching off and switching on also ,I was bound to go to service centre at noida since it is close to my place (about 14 Km) in comparison of Lajpat nagar at new delhi,the service engineer at blackberry service centre saw my phone and said there is some software problem which can be rectified by reinstalling the software, and there are some hardware problem also (some keys on the keypad is not et. all working) ,for which i have to surrender my phone to them and they will send it to the Blackberry Office (they did not give address) and it would take 15 days at least ,thus since I had no back up phone and my each and every contact no. was there in phone it was difficult for me to give them handset at that time ,so I requested them to rectify the software problem by re installing the same.
I asked the service manager to get the backup of all the data and contact no saved into the phone, but they refused to do so and they asked me to go to some other shop nearby to get the data backup, I went to that shop and they asked 250 Rupees for data backup of my phone. I was bound to say yes to them for the amount the charge for backup .I gave them my handset and after 20-30 minutes they came back to me by saying, we cannot store your data backup as it is not connecting to PC. It was a highly disappointing reply for me.
Then i again went to your service centre and written down some important contact no.(the number which was stored on phone book) on piece of paper and taken out my SD card ,and gave them handset for re installing the same.
They gave me my handset after one and half hour and said" now it would work fine except hardware problem.".I came back and to my utter shock again after two three days handset was into its old condition ,then also I tried to manage with handset and when i could spare sometime I went to your service centre again on 24th July at Noida,
they took the phone and said it would take 12-15 days to return the handset after rectifying the problem,when i requested them to change the handset with a new handset which is at least in good working condition , they clarified that if the hardware problem is not manageable or repairable ,i would get new handset had no option except to give them handset for rectifying the problem.
Now,It is the time for a biggest shock from blackberry people-Today on 3rd August ,i have received a call from noida blackberry service centre to inform me that my handset cannot get repaired under standard warranty conditions of blackberry as there are some moisture into the phone and there is no warranty if there is a moisture inside the phone.
Thus now i wish to inform all the concerned ,Blackberry/Research in Motion ,managers/authorities ,that i have explained above ,all the things ,happened to me in last three months of my purchase of handset, in detail ,so i would again request to Blackberry/Research in Motion ,managers/authorities, to rectify the problem of my handset or change the entire handset so that I can use the same peacefully and should not roam around the service center of blackberry.
Giving this lame excuse that "there is a moisture inside the handset and thus it can’t get repaired or changed under warranty " is a clear case of cheating and harassing the customer, I have bought the handset to use it for my communication purpose not to roam around the blackberry service center nor to put water or moisture inside the handset and play with the handset and fight with all of you.
If there were some moisture inside the handset then that should have been seen by the noida service centre people also during my First visit itself by them and they would have refused taking the handset for repair. They did not refuse but accepted handset and reinstalled software also, If there was some moisture that would have been seen by them that time only.
In my second visit also the took my phone and seen the inside condition also of handset in front of me ,they did not see any moisture, that time also ,and now after 10 odd days ,there are some moisture inside the phone??????.
I have no idea how blackberry keeps its handset ,which has come to them for repairing ,but if there is any trace of moisture into my handset ,that would have come into the handset ,during these 10 days only when phone was with blackberry authorized service engineers for repair purpose. What I know is that My Blackberry handset is under warranty and it is not working properly thus it should be replaced by Blackberry.
On the keypad if some key are not working that is a hardware problem which was there in the handset and it has no connection with the moisture.
If this is the way blackberry is treating its customer, i would say it is harassing its customer, and does not want to rectify the problem .in this case, I would have no option left except to go to the consumer court in Indian judiciary system. And moreover i would inform my and other friends, organizational employee also not to use services/or buy blackberry handset if this is the way BB is treating its customer.
I would request all the concerned persons/managers/authorities of Blackberry/Research in Motion, take action into my case urgently and rectify the core problem into my handset instead of giving lame excuses, and change the faulty handset of mine with a new properly working handset under warranty condition.
Best Regards
Asim
Edit: Personal information removed. At no time should you provide any personal information to any other community member. Please review the Community Terms & Conditions and Support Community Guidelines for additional information.

dubem747 wrote:
It looks like your phone has a some virus, use your computer to scan and remove it.
not possible for it to have a virus and a PC would not know how to scan the OS as its protected
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BlackBerry 9300 freezes all the time with a clock/timer in the middle of the screen

Device info
Your carrier: Vodacom
Model info and OS version:
BlackBerry® 9300
smartphone (3G, Wi-Fi)
6.0 Bundle 2475 (v6.0.0.546, Platform 6.6.0.207)
3G Bands 1,4,8
Cryptographic Kernel v3.8.6.5
Branding Version: 1.0.88.372y
Micro Edition Configuration: CLDC-1.1
Micro Edition Profile: MIDP-2.1
Micro Edition JTWI Version: 1.0
Micro Edition Media Version: 1.1
Micro Edition PIM Version: 1.0
Micro Edition File Version: 1.0
Micro Edition Bluetooth Version: 1.1
Micro Edition Location Version: 1.0.1
Micro Edition Security and Trust Services (APDU) Version: 1.0
WLAN Version: 4.3.0.80
Apps and free space
Application memory free 44.2 MB
SD Card 2 GB, 1.4 free
Removed battery for an hour and put it back, still freezes.
Removed the SD Card, still freezes.
Other than the required, the optional are: I always close an app after using it
TTY Support
App World
BB Identity
BB Maps
BB Protect
Documents to go
Facebook
Free Chess
Google Talk
Opera Mini
Password Keeper
Whatsapp
Word Mole
The BB is brand new, only 2 weeks old, last week I played the first song and it froze a little every 30 minutes. Now it freezes all the time.
When I bought it the battery lasted 12 hours, now it is down to 3 hours. I removed settings that use up battery power ie. no vibration, low volume, no email notification, I go online quick and close the browser.
1. Why does it freeze?
2. Is 3-4 hours battery life normal? When I got to bed, I charge it fully. I wake up 4 hours later and the battery power is gone (without usage).
BlackBerry® 9300
smartphone (3G, Wi-Fi)
6.0 Bundle 2475 (v6.0.0.546, Platform 6.6.0.207)
3G Bands 1,4,8
Cryptographic Kernel v3.8.6.5
Branding Version: 1.0.88.372y
Micro Edition Configuration: CLDC-1.1
Micro Edition Profile: MIDP-2.1
Micro Edition JTWI Version: 1.0
Micro Edition Media Version: 1.1
Micro Edition PIM Version: 1.0
Micro Edition File Version: 1.0
Micro Edition Bluetooth Version: 1.1
Micro Edition Location Version: 1.0.1
Micro Edition Security and Trust Services (APDU) Version: 1.0
WLAN Version: 4.3.0.80

Please help!! My 9300 started freezing a while ago and its just getting worse! Every few seconds it will freeze for a minute or so. I can't clear my events log because when i press alt lg lg it only goes to a search menu. How do I fix this??

How to delete company installed security software

I have a 8707 that has company installed security software that locks the BB in 2 minutes when it is not being used. I have wiped the BB, but the software is still there. Security options settings under Options cannot be changed either. Cannot turn off password enabled or change security timeout.
Company laid me off, but allowed me to keep the BB, but what a pain to enter 8-9 keystrokes every time I want to use it!

I inherited a used Curve 8320 (for AT&T) and it has the Security Timeout also set at 2 minutes. I have no idea what company owned the phone previously and set the policy, but it's mine now and I'm wondering how I can remove the company policy so I can set the timeout to something longer than 2 minutes.. Help please ! Thanks in advance, I'm new to BlackBerry's so if your answer needs to be very technical, please give extra-helpful instructions (that is, don't assume I know a lot!) Thanks

Help! Verifying security software

I have the red pearl 8100, I was downloading the yahoo 3.0 to go and when i had to reboot my Blackberry it won't finish verifying the security software. On the top of my phone it says "searching for network". Can anyone help me with this?
thanks, Heath

Greetings, and welcome to the BlackBerry.com Support Forums.
One, make sure the SIM is seated properly in the slot.
With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Faulty In-Warranty Blackberry 9300 - What do we do?

Hi, I am new to the forum so forgiv me if there is an obvious answer to this.
We have a faulty Blackberry 9300 that we purchased in early December 2010.
There is bad distortion, keeps call failing and freezing.
The supplier that we purchased it from will not take it back as is beyond their 30-day purchase period and we are now stuck with what we can do.
Can anyone please let us know what we can do or where we can send it as should still be under manufacturer warranty?
Thanks.

Hi
Sorry to hear of your difficulty.
The Blackberry is designed to be reset by removing the battery whilst the device is powered-on. Leave the battery out for a minute or 2.
See if that resolves the problem.
If not, then more information will be needed before making suggestions. Please provide as much as you are able of the the following
Blackberry Model.
Carrier Name.
Do you have a Data Plan?
Operating System Version go to Menu > Options > About - it looks like v5.0.0.681
Memory for Device and SD Card Options > Memory
Any error statement or code.
The Exact nature of problem - the more info the better.
When this started and whether it started just after an update or new App download and which App/s theme/s download.
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

Blackberry 9300 White Screen Solution?

Device info
Carrier: Three UK
Blackberry 9300 OS Version 6.0 Bundle 2534 (v6.0.0.570,Platform 6.6.0.212)
Apps and free space
Free Memory on Device: 64134824 Bytes
Did a battery pull fix your issue? Temporarily
Apps installed and their version if possible. (Go to Settings, then Options, then applications):
WhatsApp, BlackBerry Messenger, Twitter, Screen Muncher
My Question is if anyone can help me with the White Screen issue I am having, I took my phone into a shop to get it repaired the water indication on the screen had changed to pink and they said that they will clean the device and get rid of any water damage, before I had it cleaned it would go white screen very often but now it has been cleaned it I can use the phone it only seems to do it when I attempt to make a call, I have to perform a battery pull to get rid of the solid white screen, then when I restart the phone it lets me make a call. The staff in the shop I took it to said the screen seems to be working perfectly fine and that if the clean does not fix it then I will have to have the screen replaced which I dont see will help if it is working fine.
So I would really appreciate any help with this problem
Thanks

Hi Noncommercial,
Welcome to the BlackBerry Support Community.
To rule out any possible software issue that may be causing the white screen to occur on your BlackBerry® Curve™ 9300 smartphone, please try to back up your data and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Hope this helps.
-FS
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Click Solution? for posts that have solved your issue(s)!

Google Maps in Blackberry 9300

How can I download google map in my blackberry 9300 ?

You can visit the Google site linked from the Aerize Loader tutorial for Google Maps
http://aerize.com/blackberry/software/loader/google.maps.html

My blackberry 9300 is constantly freezin

any body that know wat to do when their blackberry 9300 trackpad wud not move left or right nither up nor down

Hi there,
You might be lucky and it could be a software fault. If so, a factory reset could do the trick. You can do this by using desktop software, back up the device, then reset it.
If it's a hardware fault though, this won't fix it and you'd probably need to get it repaired.

Blackberry 9300 stuck in Security Software Verification

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