Blackberry 9300 track pad flips betwee emails

I have a blackberry curve 9300. when i am reading an email and i use the trackpad left and right, instead of moving right and left within the line i am reading, it flips through e-mails (left gets the previous mail and right gets the following mail) unlike when it is scrolled up and down, as it moves up and down the same mail. Is this normal? This wasn't the case in my previous older curve. i am running software version 6 in case it is related to the software

i just wanan know if it is happening to anyone else

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My Blackberry 9300 track pad pointer not stable.

Please help me, my Blackberry 9300 track pad pointer is moving upward on it own, even when I try to scroll down or side. I wiped the phone, but the problem still continues. Please help me. What should I do?

Oh...you elected to skip past backing up your data. OK...your choice.
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Curve 9300 Tracker Pad problems

Hi,
For some months now ive been experiencing problems with my curve 9300 tracker pad. It freezes and wont scroll. I have to restart my phone countless times before. i always ger an error which reads 'Uncaught exception: java.lang.Error".... Can i have a permanent solution as its getting frustrating?

Hello BiancaBriandt,
Welcome to the Community
Seems your handheld is getting hanged that is why your trackpad stucks ferquently. Please try by deleting 3rd party apps using below mentioned procedure...
Menu (Blackberry Sign) from home screen > select maximise panel > Option > Security > Security Wipe > Select Only 3rd party app > Type blackberry in given space and click on wipe.
Hope this may help you to come out of this...........
Good luck

Help please :( Curve 9300 track pad stopped working!

Hello,
I have a curve 9300 and the track pad has stopped working it lets me move around fine but when i click to open things nothing happends its just stopped working ive only had the handset around a month im wondering is there anyway to resolve the problem and get it working again or do i need to send it some where to get fixed?

Hi and welcome to the forums Lotte !
A couple of places for you to visit: Blackberry 101 Tips & Tricks
Pull the battery out with the device ON. Wait about a minute and put the battery back in. Let the BB completely restart and see if that doesn't help. Clears out the memory and refreshes the BB; like rebooting your pc.
When you have anomalous behavior in your BB a battery pull often helps to clear it up too.
Let us know ow it goes..Happy to have you here!
IrwinII
Please remember to "Accept as Solution" the post which solved your thread. If I or someone else have helped you, please tell us you "Like" what we had to say at the bottom right of the post.

Bb curve 9300 tracker pad

My tracker pad has stopped working....cant toggle at all! It is driving me nuts! 2e-mails and 2 texts which can be read on a phone that is only 2 months old!! its driving me MAD! Please help

Hello !
Have you tried doing the POWER Restart by taking out and re inserting the battery again?
Hope this resolves your Problem!
If your problem has been resolved then would request you to Click on "Like" and accept as "Solution" so that other Advisors doesnt invest their time on this Message anymore.
Thanks.

Curve 3g 9300 track pad not working.

Hi my daughters Curve 9300 trackpad stopped working. Is this a common problem and if so does the phone need to be replaced or just the trackpad??
All replies would be gratefully received.

Hi aishilei
Thanks for the Update ! I am sorry but if your Trackpad is not working even after Device Update I think you need to replace or repair that.But before that I would like you to simple test ,Try starting your Device on safe Mode and see if your trackpad works,If it works your Apps are responsible for that ,But if it did work even on safe mode then as I said you may had to replace your Trackpad.
KB17877 How to start a BlackBerry smartphone in Safe Mode
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

My track pad doesn't respond

hyee there.. i really need help now about my blackberry track pad..
how to solve track pad that doesn't give any respond when i reboot..
1) when i reboot my blackberry my track pad doesn't move up side down and left to right..when i click the track pad..its also doesn't respond.it just stuck..]
2) i already reboot it for many times but it doesn't give any respond to the track pad..
please give me some help..i really really need right now...
Solved!
Go to Solution.

Hi,
In my last post only i said that even if this works, it might be a temporary solution...normally this solution works for few hours or even few days, depending on the condition of the trackpad...sry, it didnt worked for u...if u want, u can repeat the process again, but best would be to get ur trackpad replaced ASAP...
with regards
simply abhik...
Please click "Accept as Solution" if your issue has been solved and to give thanks/appreciation, click thumbs up...
For BB OS update: http://us.blackberry.com/software/smartphones/update.html
BB Simulators: http://us.blackberry.com/sites/developers/resources/simulators.html

Track pad on Curve 9300 malfunctioning

Hi I recently got my first Blackberry, the Curve 9300 about a month ago. It's been perfect up until a few days ago when the track pad started to act strangely. It's getting worse and worse. If i'm trying to scroll down, it'll scroll up, etc. I've tried taking the battery out and reloading it, i've tried changing the settings and nothing seems to be working. Help please!! I've only had it a month!

Hi dhirenjh,
Welcome to BlackBerry Support Community Forums.
Did this issue with the trackpad improve when you uninstalled the 7 applications you had installed?
Sounds like it could be caused by low memory. Try following this article to maximize your device memory and testing for the issue again. http://bbry.lv/oD683w
For your second question regarding upgrading your device software, you can upgrade it yourself when a new version is available. This article provides instructions. http://bbry.lv/jZAl36
-FS
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Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Blackberry Curve 8530 track pad only works on the main screen

I have a blackberry curve 8530 and the track pad will only work on the main screen. I have removed the battery and let it sit for 2 minutes before re-installing it again, the track pad started working but only for about 30 seconds and it back to the same thing.
Any suggestion?
Thanks You

Suggest that you get your handset serviced by an expert this will solve your problem..

BLACKBERRY 9300 3G EMAIL SETUP PROBLEM

good day guys! kindly help me with my blackberry 9300 email configuration..i followed the setup instructions found in blackberry but the problem is that the only setup is (i want to use a work email account with a blackberry enterprise sever). i am using my phone personally..how can i setup my email despite without the blackberry enterprise server..by the wat i am using a plan in globe telecom philippines.. Many thanks..awaiting further from your end..

FastFoward, try this...
using your BlackBerry browser, go to mobile.blackberry.com
scroll down to Communication
Select Email
Select what you want to setup and proceed from there.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Blackberry 9300 and 2012 4Runner Bluetooth marking emails as "unread"

I recently synced my Blackberry 9300 with my bluetooth in my 2012 Toyota 4Runner. The functionality is fine as far as receiving calls and emails; however, every time I get in the car with the blackberry, about 10 random emails that were already marked as "read" become marked as "unread" on my Blackberry and in my Outlook.
How can this be fixed?

Hi all,
I have the same problem happenning on a 2012 Toyota Rav 4 Limited, issue is really anoying when you receive high volume of e-mail like I do and be forced to go trough them to re-mark them as read once or twice a day.
To get rid of the erroneous message count the only solution that I have found so far is removing the battery from the headset. I have check with the IT crewl at the office and they do not have a clue why this happening, I have paired my BB with other vehicles (other than Toyota Brand) to see if is handset related and there is no issue.
I will approach the Toyota dealer as well to place a claim.

BlackBerry Pearl 9105 track pad fault following software upgrade

Since 22 Feb 2015 track pad and buttons like camera no longer work within most applications. Seems to be directly related to faulty automatic software upgrade that so many users are complaining about. Track pad works for 10 minutes after each hard reset, then stops working again. Please can BlackBerry resolve urgently, as phone is now practically useless.

Okay. So not an OS upgrade. Sounds like you are talking about BlackBerry Protect and it is set to perform a backup on a weekly interval. Or else you are connecting to the Desktop Software and it is set to perform a backup weekly.
It is likely the problems occurring around the time of a backup is coincidence. Not saying 100% it isn't somehow related to something you did, just it probably didn't happen because of a backup.
So here are some thoughts: The trackpad starts working again after a hard reset. Again, there could be more involved, but this fact suggests it is possible the issue could be software. Here is what I would do.
1) Do a full backup.
2) Do a clean OS reinstall. See http://www.blackberry.com/btsc/KB11320
3) Perform the setup and log in with Blackberry ID as necessary. Do not restore backup. Do not install add-on or third-party apps.
4) Test for a while, for an hour or so if possible. Hopefully there is no problem. If there is, try a hard reset and see if that corrects the problem. It isn't good news if the problem still occurs and is corrected with a hard reset, but it may be useful information to a technician.
5) Assuming there is no problem in step 4, restore the backup. Again, test for a while. Launch apps, browse around in device settings, put the device through paces. Hopefully there is no problem. If there is, then it's a reasonable suspicion that the problem is associated with corrupt data or settings in the backup. So, if there are problems in this step, do a security wipe and do a selective restore and restore personal data such as address book and calendar, but not settings and customizations. Test again.
6) Install apps, most needed first, one at a time. Test before installing the next app. If you have the problems after installing the app, delete the app and test.
Good luck. Recognize that it is very possible the track pad and buttons are failing or have failed. I'm sure repairs can be made, but I'm not one to best advise on that. There are DIY videos and so forth on the Web, and some parts vendors provide instructions. Another option is to find a shop and get a diagnosis and estimate, provided the cost is reasonable.
- Ira

Blackberry Curve 8530 - Track Pad is Frozen!

I went to check my phone last night and I couldnt get it to turn on. The only way is to take the battery out and put it back in. Then the home screen pops up with Unlock, Emergency and Cancel screen like normal (because I have a password) but then the track pad and none of the bottons work so im stuck on that page with no way to get out.
I've tried plugging it in to the charger and i've tried pugging it in to my desktop manager but seems to work?!
Would anyone have a solution for this? Or is there a phone number i could call to get someone to help me fix this??

Hello mewool27,
Have you tried reinserting your battery?
If so, try reloading your device software using one of the methods listed in the following article:
http://www.blackberry.com/btsc/KB03901
If it still fails to resolve the issue you may need to contact your point of sale for options.
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

My track pad stopped working with a single finger/double click when I try to open emails, and when I try to open apps on desk top. If I use two fingers, and then click open, I can open them. Thank You for your help.

My track pad stopped working with a single finger/double click when I try to open emails, and when I try to open apps on desk top. If I use two fingers, and then click open, I can open them. Thank You for your help.

Greetings ascnephew8,
It seems your trackpad isn't working as you expect it to. Have you reviewed the trackpad settings in System Preferences? The following article provides trackpad setting details which may help:
OS X Mountain Lion: Change the way your trackpad works
Thank you for contributing to Apple Support Communities.
Best,
Bobby_D

Blackberry track pad working but not keyboard!

About a month ago, my track pad stopped working suddenly, out of nowhere, it came and went for like 2 weeks, then started working properly again. Now ive got a problem with my "A" button, which doesnt work at all and have discovered that my delete button is constantly being pressed even when i take off the cover, etc. Which basicly means anything i write is automaticly deleted... After this problem went away, now none of the buttons on the keyboard work , not even the delete button. I am going to send it to the repair but I HAVE TO BACK UP EVERYTHING FIRST, but i cannot do it because i cannot get into my simcard, to save all the numbers from the phone onto there and save the stuff on my phone onto the computer!
I really need help, please somebody help me!!!

It sounds like what I have seen multiple times on a device with moisture damage.
Even sitting on a bathroom counter during a hot steamy shower or bath can cause keyboard and trackball problems UNTIL properly dried out. It really is more common than you think.
See below for information on drying out the device.
Meanwhile, you need to simply use the BlackBerry Desktop Software to backup the device to your PC, IF you do send it in for repair (which I am not sure you need). You can't backup to your SIM card, in one process. You must open EACH contact and scroll to EACH number and press Menu > Save to Phone SIM.
1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
4. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.
Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
*Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
*On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
*On the dashboard of your car on a sunny day
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Blackberry 9300 track pad flips betwee emails

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