Blackberry 9320 gets hang while receiving the call

Hello Team,
I have took th Blackberry just 4 days back and i am facing a problem already and it was my dream to buy the blackberry but after buying just after 4 days my cell hangs while recieving the call, only trackpad works and i cannot unlock the phone as well and i have to remove battery and restart the phone to make it work please suggest me what has to be done to make my phone to work properly do i have to take it servise centre or any suggestion which i can do to solvethis issue.... Blackberry is my dream phone and this bug has dissapointed me a lot just after 4 days after purchasing i am facing the issue.. Please help me....
Thank you,
Lohith

Hey lohithkavali,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest reloading the software and then test the issue prior to restoring any data. Follow the steps in this KB article: www.blackberry.com/btsc/KB11320
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

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