Blackberry 9320 HELP PLEASE !!!!

My blackberry can seem to turn on and all it does is the red light appear and the blackberry sign turn up and it load half way through and then the red light start flashing. sometimes it turn on but then it automatically closes within 1-5 min. i try to repair it in some repairing shop but all they are telling my is that it is a software problem and that they can do anything about it.
Thanks!
Solved!
Go to Solution.

You will need to wipe the device and try to reload the OS:
1. First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
2. If you can, do a manual backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion and unplug BlackBerry. You can get BlackBerry Desktop Software here http://us.blackberry.com/apps-software/desktop/
3. Download the OS file from step 1 to the PC then install it to the PC by running (double clicking) the file you downloaded.
4. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml." Also check the following locations for vendor.xml files and delete any instances of the file:
On Windows Vista/7 navigate to C:\Users\YOUR_USER\AppData\Roaming\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
On Windows XP navigate to C:\Documents and Settings\YOUR_USER\Application Data\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
5. Use BBSAK from BBSAK.org and wipe the device (after doing a complete backup, if possible) then after you get the error 507 (no OS installed) then proceed to next step.
6. Plug in BlackBerry and double click on "Loader.exe." It's located in c:\program files\common files\research in motion\apploader
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Similar Messages

Blackberry 9320 help needed NOW!!!!!!!!!!!!!!!!!!!!

i downloaded the blackberry desktop onto my laptop and pugged my phone in and it came up that i need to upgrade my backberry 9320, then half way through it came up 'erasing all data' as i did not want my phone wiping and i thought this is what it was doing i unplugged my phone from the laptop and my phone automatically turned off. now it wont turn on all get is a black screen with a red flashing light. what do i need to do? need help asap?

Hello,
Prepare yourself...unless you have a backup, you may well have lost all of your data. Backups are something that must be done proactively and as a precaution...not as a remedy.
In any event, given what you did (the WIPE had already started, and once started cannot be stopped), please try these drastic recovery measures:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
You might be lucky regarding your data...depending on exactly how you did what you did and the selections you made while doing it, you might actually have a backup on your computer...it normally takes one during major update processes since it basically does have to wipe the device, reload the OS, reload the apps, and then reload the data. Search your hard drive for files with either IPD or BBB extension...any with a date/time near when this happened would be candidates for use in restoring your data.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Outlook 2007 Contact Notes not showing up on BlackBerry. HELP Please!

Using BB Desktop Manager 4.5. I have about 75 contacts with notes in the notes field in Outlook 2007 Contacts. I looked at the mapping fields in the Address Book and I do not see one for the NOTES field in Outlook 2007. I have checked the transfer all items and have set the Outlook for the Conflict decider. I see that the address and phone numbers get updated, but there are no notes...
HELP!!
Rob
Solved!
Go to Solution.

Hi and Welcome to the Forums!
From your message, I assume you are synching via USB tether rather than OWA (BES). As such, I think the core of your issue is that the Notes field is, as you found, not mapped. To synch to your BB, it must be mapped. This article, while for an older DM version, discusses the manual mapping process:
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB03938&slic...
I cannot say if those instructions, however, are accurate -- I am on BES and as such never have to sync via USB. You can also try searching that knowledgebase for some better information. Hopefully this will help or someone with better DM knowledge will chime in with better details for you.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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HELP! My Blackberry 9320 keyboard won't let me type with some keys!

My Blackberry 9320 keyboard won't type the letters: Q, W, R, T, F, G, J, C, and V, my password contains R, please help me as I'm unable or use my Blackberry!

Hi OllySpyrou
If our BlackBerry ever got wet then we should not try to Turn it ON to see if it works . Should immediately remove the Battery , also SIM and Media Card. We should place it in a bag of Uncooked rice which absorb the moisture . Should leave it for atleast 3 to 4 days unless we are sure that moisture has been completely absorbed . Then we should place our BlackBerry on any heat emitting surface like stabilizer , Or in the dashboard of a car on a sunny day. Before inserting the battery we should be sure that it is completely dry.
Have you done this after your device got wet ?
Still after following those steps it is not guarantied that our device will be trouble free and will perform as earlier , because when moisture or any liquid substance enter our BlackBerry it starts corrosion which leads to problem like quick battery drainage , problem in typing and many more .
In all condition we should try to avoid our BlackBerry from any moisture intrusion or any liquid , liquid or moisture is the worst enemy of our BlackBerry or any electronic devices.
If its already too late then you should visit any mobile repair shop to know if they can repair it .
Good luck.
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Blackberry 9320 won't dowload music. Help?!

My 3 week old blackberry 9320 curve won't dowload music! It downloads until quarter-way & then says "error". This is extremely frustrating as I had a previous 9320 that had exactly the same problem & was sent in for repairs but I was then given a brand new phone 3 weeks later? Could someone please assist??

I suggest you try downloading music via wifi and see if it completes. If you are in South Africa note that MTN had restricted their BIS to no downloading. This could be the reason why you are not able to get it working, what error mssage are you getting?

Help please?! Can't make or receive calls?

I got my phone second hand but I inserted a contract Tmobile sim into it. However, the first time I tried to call it says, 'No service currently available please try again' I checked if I'd accidently turned off the connections but they were all on. I took the battery out and everything, help? Also, I can't send or receive text messages and I'm unable to set up my bbm. Help, please?

Hi loisdan,
Welcome to the BlackBerry Support Community.
Was your BlackBerry Curve 9320 smartphone originally purchased from your current mobile service provider? If it was, then I recommend contacting them to verify that you have the correct services enabled.
If it wasn't purchased from them initially, was it unlocked for use on another wireless network? You may want to verify this with your point of purchase. This KB article should provide more information on this. "Changing the service provider or network" http://blackberry.com/btsc/KB03889 Thanks.
Let me know if you have any other questions.
-FS
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Blackberry 9320 battery heats up!

I recently got a blackberry 9320 about a month ago and my battery tends to heat up after a couple of minutes of using it, I don't know what the problem could be...My brother had the same problem with his BB 8520 but only after a year, it later stopped working. 2 weeks after getting my phone I used his 8520 charger because it was much longer then iy charger, then my battery started heating up I don't know if it is charger but I stopped using it and it still heats up PLEASE HELP!!

I think this is normal, but can you take it to the store so a tech can take a look at it?
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If your issue is resolved, please click the solution button on the resolution!
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BlackBerry 9320 Fm Radio Active Problem

Hello
1 week ago I bought the Blackberry 9320. However, since the first week I could not active Fm Radio icon. I did all of the version update. I put off the battery. But the result is negative. I know my English is bad, thank you.
Help please ...

Hello,
Yes do you plug in your earphones when you try to active FM Radio?
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BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi

Blackberry 9320 bad bad bad !!!!!!!!!!!!!!!!!!!!

i am so disgusted in the blackberry 9320, if it's not the camera thats not working then it cuts off when i make a call or you can not hear when you receive a call. (and the phones was several times booked for repairs )
i wish somebody can tell me ho can i cancel my vodacom contracts (only those with Blacberry's) and get rid of Blackberry phones
I realy think i must publish my whole story in all the news papers
Hennie

JHFC, IF you decide to stick it out, I'd suggest two things.
Upgrade to the latest OS on your 9320 if you are not already. What is your Operating System loaded to your device? Look at Options > Device > About, third line down beginning with a "v.6.0.x.xxx", What is yours?
Get a SIM card swap from Vodacom, that often is a good resolution to dropped calls.
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3. Install free BlackBerry Protect today for backups of contacts and data.
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Blackberry 9320 broken,9360 on the same route due to "battery to low for radio use" etc

My previous blackberry 9320 ,which I can't use anymore, aswell as my 9360 that's on the same route as the previous one started out in the beginning with
-battery to low for radio use(which I would turn back on)
Later my memory card couldn't be recognized, after some attempts of "fixing the broken files" as the phone would say, and then "repairing failed"
Problems got worse ,as if I allready can't use a memory card because all 3 got broken somehow,but after that it started saying "battery to low for radio use" then my battery would in a matter of seconds drain and then a message I get atleast 30 times a day "battery drained,shuttingdown handheld". It gets worse, then it says the same message ,but only this time the battery is full, because the phone must be pluged in too a charger to be able to start, and as I call it, then has to be on "life-support"(charging like 24/7). These problems seem to be activated by high radio use or just plainly to irretate a person. I'm very dissatisfied with blackberry and I seek answers. now here comes the catch, I took my previouse blackberry,the 9320, in 2 times to get the software updated and the last time they couldn't say why this is happening , aswell as try putting another(new) blackberry 9320 battery in the phone. It worked for 3 days,no kidding, and the same problems in their stages began.I fear my blackberry 9360 is on the same route and I'm dissatisfied with these products for its expensive and causing trouble. Please help me resolve this problem ???p.s both phones were newly bought since they are contract phones.

Hi and Welcome to the Community!
Given that you've already begun formal service for this issue, I recommend you continue with that. After all, they said it was fixed, but it's not...don't you want to challenge them on that fact?
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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My Blackberry 9320 always reset !

Hello everybody !
I've bought my blackberry 9320 two weeks ago, but it always reset ! I've tried to do a hard reset, a soft reset and a logicial reset, but it doesn't work anyway !
Does someone have the same problem ?
Can someone help me ?
Thanks you !

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

My blackberry 9320 will not switch on

Hello I have a blackberry 9320 and i havent used it in about 4 months I tried to charge it earlier it wouldnt charge the red light would stay on for apporoximatley 40 seconds and then it would go off and the screen would stay blank
Can someone tell me a solution as sooon as poosible much apppriciated

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry 9320 Error after upgrading app world, bbm, blackberry id

Hi,
I am a newbie and need some help here. I just bought a blackberry 9320 to replace my old 9700. After bought it, I upgrade the app world application to the newest version from app world website and bbm to bbm 7 from appworld app (9320 originally has bbm 6). When activated bbm, before running the bbm 7 it request to update blackberry id app to the newest. Then I managed to restore my bbm contact list through my blackberry id (previously I have bbm 7 on my 9700).
After upgrading then I did the pull battery to clear the memory (hard reset), but after put the battery back and my blackberry booting, it load until displayed "JVM error 517". What went wrong? JVM error 517 refer to hardware software conflict. I tried to hard reset again but the result still JVM error 517. Then I reload the software OS 7.1 downloaded from blackberry website (OS 7.1 for Telkomsel, wireless service provider in my country, Indonesia). And then I upgraded again my blackberry app world & bbm same as I did at the first time I bought 9320, did the hard reset, and JVM error 517 appear again.
Then I gave up and just reload the OS 7.1 without upgrading any app on my blackberry 9320 and I cannot restore my bbm contact list since it is stored with my blackberry id (bbm 6 doesn't has feature to restore through blackberry id and I never back up my bbm contact list.
Is there any way to restore my bbm contact list through blackberry id on bbm 6? Why after upgrading blackberry app world, bbm app from 6 to 7 and updating to the newest blackberry id app my blackberry went "JVM error 517"?
Please help me to solve this so i can do upgrading without having any JVM 517 error again or restore my bbm contact from blackberry id on bbm app 6.
Many thanks in advance.
Regards,
Stevanus Colonne
If want to thanks click "Like", if problem solved by this post then click "Solution" so others can find it

Hi Stevanuscolonne
Sorry to hear about your bad experience with your previous BlackBerry !
As a BlackBerry lover myself , I 'm glad you chosen BlackBerry again and Bold 9900 is indeed a good device . Its has a good processor and a huge internal memory and ofcourse some good features.
Regarding your Battery drainage problem, Generally this occurs when applications runs in the background , or because of any unknown Third party application installed within our device . A regular battery pull restart is always advised for our BlackBerry . If we press and hold the Menu for a few seconds, it will pop up a screen which will show all running programs in the background ,generally five will always there ( Home, BBM, Message,Phone , Browser ) we should always look if any other apps. are running.
Always try to Close Applications Correctly - Avoid using the End key to close applications as this simply minimizes the application and leaves it running in the background. Instead, press the Menu key, select the Close or Exit option to exit the application.Don't leave your Browser open on any active webpage when not in use.If programs run in the background it will also lead to overheating and also quick battery drainage.Please have a look at these Article I am sure it will help you a lot in overcoming your problems :
KB14320 : How to maximize battery life and free memory on the BlackBerry smartphone.
Good luck and enjoy your new BlackBerry
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BlackBerry 9320 Restarting Again And Again !!!!

bought blackberry 9320 in august 2012...and since past few months m experiencing restart problems...m using whatsapp..or listng music or anythn phone gets restrtd ...jst checked out the authorised bb service centre 2 days back..they took 540rs for software issue..acc to them dis restrt problem belongs to software issue..but even after formatting and everythn my phone is gettin restrtd...have u got any solution to this?

Hi and Welcome to the Community!
Please refer to this official download portal as you proceed. It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. After installing the OS package to your PC, please remeber to delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Transfer Memo from BlackBerry Z10 into BlackBerry 9320

Hi All,
Kindly please need your help,
i would like to ask how to transfer memo/remember into blackberry 9320.
Thanks,
Anggoro

Xilisoft makes some handy programs, maybe this one will help:
http://download.cnet.com/Xilisoft-iPhone-Transfer/3000-18551_4-10957926.html
It's always funny when it's someone else.

Blackberry 9320 HELP PLEASE !!!!

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