BLACKBERRY 9780

Question

On Friday ( 6th May 2011 ) I upgraded to a BlackBerry 9780.
On the 11th May 2011 I handed the phone to J Vodacom Westgate as it was freezing and will not make or accept calls. Phone shows full signal and network name.
They sent it to Cresta to be repaired.
On 17 May Vodacom Westgate replaced the phone with a new one.
On 19th May I showed Vodacom Westgate that the new phone had the same problem as the old one. We turned the phone off and it made and accepted calls.
On 22nd May I had to reboot the phone again to be able to use it.
On 23rd May I spoke to Vodacom Westgate and TheY said I must bring the phone and they will send it away
This morning 24th May I handed the phone in to be repaired and it was again sent away for six working day?s.
Now somebody has a  theory and that  the problem is with my sim card ( a card that works in my HTC, my previous Nokia and Ericsson all smart phones).
Nobody at Vodacom can give me the contact numbers of Blackberry South Africa so that I may tell them I think they are dumping obsolete phones on us.
And to think that  Blackberry users think it is the best thing since jelly was invented, wait until they get hold of the BlackBerry 9780 and find out it is the closest thing to hell.
Bet you that BlackBerry 9780 is a dud but you are keeping it under wraps because you are afraid of losing customers
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Answer 1

insurex wrote:
And to think that  Blackberry users think it is the best thing since jelly was invented, wait until they get hold of the BlackBerry 9780 and find out it is the closest thing to hell.
Bet you that BlackBerry 9780 is a dud but you are keeping it under wraps because you are afraid of losing customers
Bet you that you're wrong. It's actually the best thing since sliced bread. Jelly is so passé.
When you registered for this Forum, and when you agreed to the EULA, you would have noticed the specific notices that this is a user-to-user community support forum. We're not RIM/BlackBerry employees. We're users like you (well, not exactly like you) who like helping others get the most out of the BlackBerry, because 90% of the problems are often user issues that can be fixed with a click or two on some option.
So, your SIM that works in your Nokia, HTC and Ericsson... you should get brand NEW SIM card from Mr. J Vodacom Westgate, or they should simply swap it for you. The 9780 is quite a bit more advanced than the devices you named, and the SIM card as well should be the newest they have. Even though many SIM cards do look alike, there is distinct technical differences in even any SIMs that are noted as 3G SIMs, because as technology advanced, so do the SIMs.
I would get the device back from whoever you gave it to, or demand a new unit. There is absolutely NO reason to send off a brand new device less than a month old, for repair. Most likely, it needs a new SIM, and/or upgrading the operating system to latest official release.
Since you purchased the device from Vodacom, your contract for techical and warranty support is with Vodacom, who then WILL escalate major issues to RIM level tech support. If they don't you should ask. There's not a phone number to call, they will handle the transfer and escalation.
If you need help with any software upgrades, please ask, we'll help. Just to come here to complain won't get you anything but to get it off your chest. If that's all you wanted, done.
Good luck.
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