Blackberry 9810 not connected to BES?

Had my phone for under a year and suddenly it won't connect to the Blackberry Enterprise Server. Had Rogers (service provider) to check it out and they said everything is fine on their end. My data seems to be working as I can use BBM, internet, facebook etc. But cannot make phone calls (authorization failure) and when I try to text it sends me back "Request Facility not subscribed". Help??
Most people mention resending service books but I am not sure how to do that..

This is most likely an issue with your data plan. There are personal plans and enterprise plans and you need an enterprise plan in order to connect to BES. Something is wrong with your account...could be a faulty sim card or a problem in provisioning but you're going to have to work it out with Rogers.
Call them back and keep calling them back until they resolve it.
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Try checking this one :
How to see if the BlackBerry PlayBook driver is installed on a Microsoft Windows Based PC
If the BlackBerry® PlayBook™ tablet is not able to connect with BlackBerry® Desktop Software, it could be caused by the BlackBerry PlayBook Driver not being loaded correctly or disabled.
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The KB Article is KB27679 on http://www.blackberry.com/btsc

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Hello Mira_ishak
As I told to Turn Off your Mobile Network , but on a BlackBerry 6 and 7 if on Manage Connection we Turn On our Mobile Network as well as WiFi then by default our Browser will always choose wifi as prefered connection , User just turn it off to be sure that they are not using there Carrier Data, To use BBM we need an SIM card which has an active BIS connection even to use it over an wifi Network .
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Solved!
Go to Solution.

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
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KB00510 How to register a BlackBerry smartphone with the wireless network
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If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
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3) Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
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Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BlackBerry Curve 8520 BIS not connected

Hi,
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1. Verified with my carrier (MTEL.BG) that I have all necessary data serivices enabled.
2. Restarted the handheld a couple of times (battery pull and waited 30 secs).
3. Resed to factory settings.
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Solved!
Go to Solution.

Hi and Welcome to the Forums!
A few thoughts...
Cabeza2000 wrote:
I got a BlackBerry Curve 8520 at work and for some reason my BIS is not working, it says not connected
Since this is "at work", is it a BES-level BB? If so, then you will need to check with your BES admins...it is possible for them to block BIS services via IT Policy.
Cabeza2000 wrote:
Tried to register my device using Host Routing Tables (the table is empty) but nothinh happen.
That is very indicative. You should receive one message from your carrier when you register the HRT. If not received, then no other things will work. So this must be resolved first.
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Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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Help!
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Attached is a list of HP Airprint enabled printers. Your printer is not on this list. If it is wireless, you can purchase an App from the App Store, which will allow you to print. Printopia and Print Central are two which are recommended, both cost about $9 (US).
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Hi and Welcome to the Forums!
When a BES admin sets up a BB on BES, they configure the unique BB PIN into their BES and also create credentials that are required to actually complete the registration process on the BB. So, while there is no perfect security anywhere, I don't think the risk you are concerned about is high enough to warrant any attention.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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kind regards G

Hello !
Kindly take out your battery and do the Power restart for your device.
Once your BlackBerry Smartphone gets restarted then connect your device with USB cable with your PC.
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Hope this resolves your Problem!
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There is also a new version of Link available this week.. download, install and try it.
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Blackberry 8520 data plan not connecting

Dear sir 3month to I'm using wifi internet now I have data plan when I connecting data plan its not connecting "your currently on a service plan that dose not support this application plz connect wifi network or connect your service provider to upgrade your data plan"
Have I can connect to dataplan ....plz help me

You have to call the carrier so they can add the blackberry data plan. Without that plan it will not work.
http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/blackberry-8520-data-plan-not-...
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Blackberry Playbook not charging -have two exactly the same and both not connecting to charger...help!!

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Hello mljackson680,
Welcome to the BlackBerry Support Community Forums.
If you're receiving the flashing green LED light, it sounds like the BlackBerry PlayBook battery is completely drained. I suggest plugged the BlackBerry PlayBook into the wall charger for several hours to get a charge again.
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more
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VIA | ViciousFerret
http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/My-BB-Playbook-doesn-t-charge-and-turn-on...
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Blackberry curve 8520 - can not connect onto internet

Please help
my blackberry curve 8520 O.S 5 can not connect onto the internet. It shows my wifi as connected but i can not use BBM or web browser. What can i do?

OK, here's the direct link:
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02830
And a copy of the page:
Background
Service books for the BlackBerry® Internet Service might need to be sent to your BlackBerry® smartphone for one of the following reasons:
One of the service books is out of date
The BlackBerry smartphone service book database has been cleared
The original service books did not reach the BlackBerry smartphone
Note: When you log in to your BlackBerry Internet Service account and change your personal identification number (PIN), a new service book is automatically sent to your BlackBerry smartphone.
The service books can be sent to the BlackBerry smartphone using one of the following methods:
Method 1
The BlackBerry smartphone user can send the service books from the BlackBerry smartphone.
For instructions, see KB15402.
Method 2
The BlackBerry smartphone user can send the service books when logged in to the BlackBerry Internet Service web site.
Go to your wireless service provider’s BlackBerry Internet Service web site and log in to your account. For instructions on how to log in to the BlackBerry Internet Service web site, see KB03087.
In the Settings menu, click Help.
Click Send Service Books.
Click OK.
Method 3
A wireless service provider representative can send the service books to the BlackBerry smartphone. Contact your wireless service provider for more information.
Back to top
Environment
BlackBerry® Internet Service
Back to top
Additional Information
A service book is created for each email account you have set up with the BlackBerry Internet Service, including your BlackBerry email account. Each service book appears on the BlackBerry smartphone as <account name> [CMIME].
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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Blackberry not connecting to the internet

For the past 24 hours or so, my blackberry has not been able to connect to the internet (I can't use my browser, I have not been getting my emails, I can't use any of the applications that require the internet connection). I tried removing my battery to reset it, but that didn't solve the problem.
Any ideas? Thanks.

Hi there!
What does your signal indicator say? Not knowing your carrier, I don't know the right question to ask...but for me, on VZW, I must have 1XEV (all upper case) or things aren't correct. What does your say (EDGE, 2G, 3G, etc...just below the signal strength bars)?
If you don't have all upper case, then you need to contact your carrier as upper case is required for full functions. Lower case (1xev) would mean the BB sees the network, but is not connected -- and your carrier is in control of that. Without a full network, none of the other recommendations will work.
If you have upper case, then try these things:
Re-register HRT
Options > Advanced Options > Host Routing Table > BBKey (it does not matter which line is highlighted) > Register Now
Resend Service Books:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02830
You say you've done the batt-pull...did you do it exactly like this?
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Give those things a try and let us know.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry 9810 not connected to BES?

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