Blackberry 9810 Reboot Screen Freeze!! Help?

I can't get passed my reboot screen, I have tried taking out the battery many times, tried downloading the software update and also tried putting in the original software from AT&T and it still freezes on the reboot screen near the end. I downloaded a software called "blackberry Swiss army kit" to help me as well and I still got nothing done. Everything installs but when it reboots its freezes at the same spot. I called blackberry and they want to charge me $49.99 for help? Its a blackberry problem and I should be charged, that's poor service I must say.
Can anyone help me with this ASAP?

Hi. I have the same problem. None of the above solutions work. I tried safe mode, I tried removing my memory card, I tried using the laptop and I removed the battery lots of times (left out the battery for hours tried again nothing) Help please that's my business phone I need it...

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