Blackberry 9810 v 7.0 problems

HEY I AM A BLACKBERRY USER USING BB 9810 I UPDATED MY BB TO VERSION 7.0 AFTER UPDATING I AM FACING MANY PROBLEM MY KEYPAD LIGHT IS NOT WORKING THE BATEERY LIFE IS WORST IT DRAINS OUT VERY FAST NOW WHAT TO DO HOW TO RE UPDATE MY BB TO V 6.0

Hello MRDANI96
Welcome to BlackBerry Support Forums
One thing for sure that you won't find any OS6 for your BlackBerry Torch 9810 .
But.. if you're not satisfied with the recent OS update then go through this Blackberry software download site BlackBerry Software Download Site locate your carrier and look for the OS version you're previously having on your 9810 . Download it and install the OS version your desire .
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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My Blackberry 9810 is creating a hell lot of problems, I need to get it replaced but no one is helping me out

Hi
Well guys I just bought a new Blackberry 9810 on April 23rd 2012 from Jalandhar(Punjab) and on the very first date i faced a problem. It was so that I couldnt hear the call coming and if at all my attention was towrds my phone and i happened to picked it I couldnt hear the caller's voice and neither could he hear mine. I took out my battery and restarted the phone to rectify it. It happened about three to four days the very first day. Next morning I went to vendor, who told me to get the software updated from service centre. I did as told, went to service centre and got the software uploaded the very second day of my purchase.For nearly three four days everything was fine with my handset. As i had to travel out of station for wedding in family, i left my city Jalandhar on 4th May 2012. It was on 5th May 2012 i faced the same problem and during my ten days stay there I was completely bugged up as everyday I had to go through the same turmoil about 7 to 8 times a day. I was being mocked by my frens and relatives that " you have wasted Rs. 27000" on this wrong purchase. I was really taken a back as i m freelance writer, so i lost much of my business due to my phone being swithced off. I spoke to the vendor from Delhi he told me you come back i ill speak to service centre authority and will get ur handset changed. When I was back I visited the service centre and made him speak to my vendor too. He returned my battery and back cover of handset so i understood they wont change the handet. I insisted them to replace it but all they could say the company will replace it if need be. So i kept quiet, i got my handset back after three weeks from the service centre with a hope that it will be well in shape, but to my dismay the very next day i faced the problem again. In all this chaos i noticed that it is only when i put the memory card i face this problem so i formated my card and tried again but problem persisted than i took memory card out from my phone and it worked well for a week's time. After which i bought a new memory card thinking that my last memory card might have been infected with virus but the problem started agin. I again went to vendor he told me to go to service centre and tell the person to change the handset or IME number, I did the same. But again when I got my handet back neither was it replaced nor the IME number was changed and on top of it the problem still persited and also its hanging a lot. I am in an imbroglio and literally repenting over this purchase. Also i have to listen to constant rebuking of my parents. I seriously want to get it replaced. Can anyone tell me how?

Well first off you should demand that the vendor who sold it to you stand up and do what is right and exchange the unit for a new working one!
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How can I synchronize my blackberry 9810 with Calendar Mac Mountain Lion

hello, i've a big problem because i can't transfer my date from my blackberry 9810 to my calendar apple mac mountain lion and not the inverse. I utilise the blackberry desktop but it's only bi-directionnel and i would like to do it just in this sens because all my dates are in my phone. I can't understand why it's not working. Before i utilise icalc and it was working.There now it's calendar for mac and it's not working. It's says that it where 96 date but they are not transferred or i don't find them. Thank you for your help and if it's a french who response me it will be better but all are good of course.

You can't install a previous version on your Mac since it came with Mavericks pre installed.
Read here > Don't install a version of Mac OS X earlier than what came with your Mac
Some Macs are still shipping with Mountain Lion. I should have asked you.
I'm glad macjack caught that

Faulty Blackberry 9810

To Whom It May Concern
I have had my Blackberry 9810 replaced 3 times in the last 16 Months and having endless problems to date i have replaced the phone today and still have the same issues i have a feeling this is across the board problem with the BB9810 range and i request to have MTN replace this phone with a brand new unit as i have been given refurbished units.
I am on contract and paying R329,00 p/m. Please also note i will be posting this on Hellopeter as well.
Please see below IMEI Numbers & Repair Dates.
(personal info removed)- Date Purchased: 15/01/2012 - Brand New Contract
(personal info removed)- Date Exchanged: 19/10/2012 - Job Card:(personal info removed)
(personal info removed) - Date Exchanged: 29/04/2013 - Job Card: (personal info removed)
3 times and all the units have problems i will be reporting this Blackberry as well someone will be responsible as this is ridiculous now.
Regards
Milan

Hi and Welcome to the Community!
As a user-to-user community, no one here can answer your question with any level of authority whatsoever. BlackBerry provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user.
So, your escalation path is not here, in these forums. Rather, it is through your existing channel...even if they may so far not be helping to your satisfaction. You have no free path by which to bypass them.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
http://us.blackberry.com/support/programs/technical/incident.html
There also might be some good reading here:
http://us.blackberry.com/legal/handheld-limited-warranty.html
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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No puedo sincronizar mi BlackBerry 9810

Hola, no puedo sincronizar mi Blackberry 9810, ademas no puedo cargarle musica me salen diversos errores.
Gracias

Hola y gracias por participar en el foro,
Para tu comodidad, BlackBerry tiene su propio foro comunitario en español.
Aquí tienes el enlace para el foro:
http://foros.blackberry.com/t5/Foros-de-Soporte-General/ct-p/bscf_es
Muchas gracias!
ChadB
Community Moderator

My blackberry 9810 phone is dead

my blackberry 9810 is dead and no red light shown while charging. I have removed the battery and re inserted it severally but still not coming up. though, the phone is about 6month old. pls, help to get my phone back to work.

Please see the response to your duplicate post:
http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/my-blackberry-9810-is-dead/m...
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

My blackberry 9810 don't start

my torch 9810 don't start up. yesterday i send a bbm, and 30 minute later, when i look on my torch, it's just a black screen with red light blink, 25sec on and wait 1 minutes for other red blink
i call my phone provider and try
remove battery wait 10
plug on computer
remove battery and plug on computer
start blackberry software and software don't find anything like no phone
i xchange my battery between my two blackberry torch and my good one continu to work good and the bad one continu to red blink
my phone provider tell me that i need to buy a new one,
someone have a other solution ?

Hello!
From what you describe, I think you may have done these things, but I cannot tell for sure...
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem.
If it is your BB, these processes may help:
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
super666 wrote:
my phone provider tell me that i need to buy a new one,
Of course, if that is true, then there's nothing that can be done. Indeed, it's impossible to accurately diagnose a hardware level issue at this internet-distance.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry 9810 feezing

My phone has recently started freezing for about 30seconds and the little clock appears and it takes long to resume my task. Isn't the 9810 not suppose to have those freezing problems. Please help me.

When installing apps it will still happen, lots going on during that.
maybe you have a rouge app?
On device go to Options, Device, Application Management is a great way to see what your apps are doing with your CPU usage on Smartphone. Just slide top bar to CPU and see what is going on. Also touch the CPU menu to see other time variables. I found out that an app was eating away CPU cycles on mine
Disable Compression on media card? go to Options, Device, Storage
using a custom theme? try it for a day the factory default one to rule out your theme
remember the esc key closes most apps, except for GPS and some chat clients. the other apps need to use menu and then exit or close. The farthest key to the right is a home key and does not close any apps per se but will end calls.
freezing during what?
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
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Blackberry 9810 battery drains in sleep mode.

Hello everyone,guys, i have a problem with my 9810 blackberry torch.
Please, look in Blackberry Device Analyzer's screenshots and recommend me, why battery drains so quickly. I bought a used device from e-bay. Software version is latest: 7.1 Bundle 2807. I have a stable discharge at 4 percent per hour.This is normal rate? Please, help,comrades.
http://s020.radikal.ru/i705/1407/39/5d2c52aa8532.jpg
http://s018.radikal.ru/i501/1407/fe/2978cbbe8f6c.jpg
http://s003.radikal.ru/i202/1407/4e/b42fed6111c0.jpg
http://s019.radikal.ru/i634/1407/ec/6530ad374cef.jpg
http://s019.radikal.ru/i637/1407/4f/f76fa015bd5b.jpg
Solved!
Go to Solution.

At 4% per hour the battery will last 25 hours. I don't see anything wrong with that.
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Blackberry Curve 9320 - App Store Problems

Heyo!
I have a problem with my new BB. When I want to connect App World / My account i get this msg:
BBID token is expired (Error ID: 40631)
I registered first time my phone, so the problem's reason is not this.
I also used the store at home, when i registered, but when i went into the office (my theory is the phone changed between mobile providers, but now i use the provider where i buy the phone) so when i went into the office, i get this msg.
Also when I want to check Setup/BlackBerry ID Account I get this msg: Unable to update Blackberry ID account information while offline.
I try to soft reset my phone, doesn't work but when i log in my wifi network, there is absolutely no problem. Only with mobile internet.
OS version: 7.1.0.398. 9.49.0.31
Mobile Provider: T-Mobile, Hungary
Thank you in advance for any help you can provide.
Bálint

Hey Dormi,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Can you send me a private message with your PIN number so I can investigate further?
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

BlackBerry Desktop Manager encountered a problem

Hi all,
I'm very frustrated at the moment with a BlackBerry Torch 9800 that I have been trying to update the software on for the last week. I have Windows XP SP3 fully patched with BB DTM v 6.1 downloadhe BB UK site. When I plug in the device and click on update all I see is a window that says DTM has encountered a problem and needs to close. The process then aborts.
I am tired of trawling through the forums here and on other website for a solution to this issue, and I'm hoping that I'm not the only one who is encountering this problem.
Does anyone have an official solution to this problem, its very frustrating that RIM are unable to provide a quick and efficient solution to this problem.
Jiten Vaja

I am having the same issue and of course cannot figure out what the heck is the problem. It tells me something is wrong with the device in that it must be a dead battery or not charged which it is...
Someone help!

Pls help, my blackberry 9810 backlight is always on

Pls my blackberry backlight is always on. I have checked it in my options profile and its on already. The way the screen light/backlight is always on is really getting me annoyed. Pls help

Olanike wrote:
Pls my blackberry backlight is always on. I have checked it in my options profile and its on already. The way the screen light/backlight is always on is really getting me annoyed. Pls help
Have you done a Battery Pull? Please do so if not as it fixes some of the phone's glitches.
Ron
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

Blackberry 9810 not connected to BES?

Had my phone for under a year and suddenly it won't connect to the Blackberry Enterprise Server. Had Rogers (service provider) to check it out and they said everything is fine on their end. My data seems to be working as I can use BBM, internet, facebook etc. But cannot make phone calls (authorization failure) and when I try to text it sends me back "Request Facility not subscribed". Help??
Most people mention resending service books but I am not sure how to do that..

This is most likely an issue with your data plan. There are personal plans and enterprise plans and you need an enterprise plan in order to connect to BES. Something is wrong with your account...could be a faulty sim card or a problem in provisioning but you're going to have to work it out with Rogers.
Call them back and keep calling them back until they resolve it.
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Blackberry logger MEP reader Mac problem.

So i need to unlock my phone, but i need to figure out the MEP code, i tried to use the blackberry MAC MEP reader, but whenever i click on get handset info, it does not show up anything. I thought that it was a problem with my 8100, but when i tried using it with my unlocked 9530, it did the same.
I urgently need to find out my MEP code, and i can't using the reverse engineering method, cause my app version once i enter in EACE does not give me a complete number with the parentheses. It gives me
App Version 4.2.0.71 and not like the generic x.x.x.xx (xxx)
Should i try using the
Any suggestions will be extremely helpful
Thx

Hello LoopyCootiebrain,
I would contact the wireless provider branded to the BlackBerry for assistance.
Thanks
-HMthePirate
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Blackberry 8220 - BES to BIS problem

Hi, i have this problem, when i go to setup->setup wizard->email setup
the only option that appears is: "I want to use a work email account with a blackberry enterprise server", i don't have the option to set my personal email, so i click the next button and the device ask me if i have a password for BES that i don't have, so i choose the NO option and it says that i have to contact the enterprise server administrator.
I found possible solutions and tried with them but none of them worked.
First i tried updating my device software (didn't work), i also reset the device with the wipe handheld option on security options, i thougt that it had worked but nope.
Tried calling to the phone company but they told me that i have to go to the blackberry page and update my device software...
Is there any solution to this problem?
i hope i can get some help.

1. Who is your carrier?
2. Do you have THE BlackBerry Data Plan on your carrier account? You must, in order to get the personal email setup icon.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry 9810 v 7.0 problems

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