Blackberry 9860 stuck in normal and safe mode

after i boot my device, the device stuck.. i did try boot using safe mode but the problem is still the same.. after a few seconds, it got stuck.. even when i touch the screen, nothing happened.. i cannot get into the desktop software also after i boot my phone.. i cant do anything with it.. what should i do?

Hi and Welcome to the Community!
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below. (Moot in your situation, I fear...I hope you have a recent backup already.)
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
With that preparation done, please try the use of these tricks. However, if any suggest using an Update Website or any other method, substitute please the use of LOADER.EXE, which will be located at (or nearby) where you found (and deleted) one of the VENDOR.XML files:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
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[http://support.mozilla.com/en-US/kb/Managing+Profiles]
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PS: My main language is Dutch, so my English can be bad at some points.

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(Picture attached)

Blackberry 9860 stuck in normal and safe mode

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