Blackberry 9870 Email Account Setup Wizard not working

i have Balckberry 9870 and I am trying to setup an email account, but into setup wizard, E-mail setup wizard not working. please help

pankajmaniyar wrote:
Thanks Ira :-) I will try to reload the operating software and than see, if the problem resolved or not.
Before you reload your OS I suggest you call your carrier first. This could be an issue on their end, it may be caused if your carrier  has not correctly provisioned the BlackBerry smartphone for BlackBerry data services.
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

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