Blackberry App - Charged 5 times for App - can't get help

I downloaded this app this week and was charged 5 times for the app. Could not get an activation code. I contacted the support for the app and they gave me an activation code but said that I had to deal with Blackberry Apps to get a refund.
Blackberry apps is impossible to deal wtih. They do not respond to my emails. There is no phone number to call. The Blackberry refunds setup does not work - everytime I try it I get this message:
"An unknown error occured processing your refund reqest. Please try again later."
Any suggestions. I guess I am going to have to copy all my emails and send them by Canada Post to Thosten Heins to get a response.
Come on Blackberry - you have to do better than that. Other than this my Z10 is working great.

Hi and Welcome to the Community!
I do not know for sure what method for requesting refund you are using (there are some links to pages "out there" that I believe are not valid anymore), but the proper method is to ring up your mobile service provider and request escalation up to BlackBerry support. You might have to fight with your carrier...we hear "stories" all the time about the "training competence" of carrier agents. But that is the correct method to use AFAIK.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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