BlackBerry App World Payment Error ID 30642

Please someone help. I upgraded to a BB Z10 from a BB Bold 9780. I have updated to Blackberry Link and reset my password. I now cannot purchase apps/games etc through the BB App World, although I can download free apps/gameswithout problem. When I attempt to purchase either through my carrier (Rogers) or paypal I get the response "there were problems completing this purchase. Error ID 30642." I am on the Rogers network, and not on WIFI. I called Rogers tech support and was told it is a BB problem. How do I fix this?

Hey kdubuc,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB31038
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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I was wondering if anyone can help, I have a blackberry 8520 and any time I try to purchase an app of any kind I get the following error message:
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I was having the same problem too , however I managed to get it to stop happening. The problkem seems to be related to a problem between blackberry app world and paypal. I managed to stop the error message by changing my payment details from paypal to credit card. I have a debit card myself so I dont imagine it matters which type of card you have to make it work.
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Recently I have purchased Curve 9220, trying connect to BlackBerry App World setup in the first instance I get
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Hello shaibalghosh,
Welcome to the Community,
As you having difficulty in connecting to apps. world , On your Homescreen Go to Options > Security > and check
encryption is disable For your device and Media card and also Check Firewall it may prevent connecting Apps
World.
Please have a look at this article of KB Apps world web plug-in error appear when attempting to install applications from a computer
Try installing OTA .
Good Luck
Prince
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Hello !
Try connecting to App world after connecting your device to WiFi.
Or else,
There is an alternative for your problem to resolve.
What you do is connect your BlackBerry Smartphone with USB cable to Internet enabled desktop/laptop.
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If your problem has been resolved then would request you to Click on "Like" and accept as "Solution" so that other Advisors doesnt invest there time on this Message anymore.
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Hello paige97,
You may have low device memory. This article should help with increasing your device memory:
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Cheers,
-FB
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Unable to access "My payment options" or "Blackberry ID" from my account in Blackberry app world

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I receive the error "axError.gifSorry, your device does not meet the system requirements that are needed to support BlackBerry App World

Hi My name is Tibor Madarasi i purchased a Blackberry 8900 brand new i can't install app world i instaled the updates for this phone (v4.2.0.85)still can install app world i receive the error "axError.gif Sorry, your device does not meet the system requirements that are needed to support BlackBerry App World." I'm using O2 network in London UK Please advice me Regards
Message Edited by MichelleK on 06-15-2009 09:53 AM

ffbizz wrote:
I hate this bold 9700 series 2 no carrier and find it to be a pathetic product backed up by even more pathetic support so I have decided to use it as a torch. There is an app for this but it requires app world first. Are you trying to say that I MUST have a carrier and they will resolve this issue but otherwise RIM cannot do anything about their own product?
Hello and Welcome to the Forums!
We are so sorry that you are having so many difficulties. While many experience the same (a search here will reveal that fact), there are also many who have very positive experiences with their BB. Not every device is suitable for everyone -- which IMHO is why there are so many choices.
In addition, but for AppWorld, front line support for BB's is, by contract, not provided by RIM. The carriers and authorized resellers are responsible for front line formal support to end users. It is possible to bypass your carrier and seek assistance direct from RIM, but such involves fees since you are bypassing your support agreement with your carrier. The "Support and Services" tab toward the top of these forum pages provide information about that. But, if you do go through your carrier for support, they can escalate into RIM at no fee to you if they so choose to.
As to AppWorld Support (beyond what we volunteer to provide in these forums), that is available via this portal:
https://www.blackberry.com/CSOHelp/index.do?ft=generic
If you choose to submit to them in this manner, then please use, in the "Please select a component:" field, the AppWorld Billing/Payment selection. Any other selection will simply route you back anonymously to these public forums.
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Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Error while downloading app from Blackberry app world.

Hi,
I have BB curve 9380 OS 7.0
I always got an error while downloading app from appworld
1. Through my PC, BB 9380 connected through USB. The error is
Your device is being accessed by another application on your computer. Please close all other browser windows and try again I have tried a lot no progress.
another error sometimes I used to get is Content protection enable disable it.
2. Through my 9380, wifi configured, while accessing through smartphone web browser, after Login to appworld it prompts an error. Cookies disabled in your browser. Please enable it to continue.
But in browser options -> Accept Cookies -> check box is checked up.
Request you guys please help me to get rid from this embarrassing errors. Since 8 months when I have brought this curve 9380 I haven't got an opportunity to install a single apps.
Help is an part of appreciation.
Thanx,
Vikas Thakur

Hi vikasthakur232 and welcome to the BlackBerry Support Community Forums!
Have you tried installing BlackBerry App World via your BlackBerry Browser? You should be prompted to install it when accessing www.blackberry.com/appworld from your BlackBerry Brower.
Thanks.
-CptS
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Error - Blackberry App World Is Not Working

Hello plz I really need an urgent help please. For weeks now my blackberry app world is not opening. It's giving me this message. ( an error has occurred and blackberry world will be close. Try waiting few minutes and reopen blackberry world) please what can I do so I can open my BlackBerry world again. Plz help me. Am using a Z10 and u can't delete it and reinstall it

Although this is an old thread, I encountered this error message a couple of days ago on both my old Q10 and new Classic. After I verified that the BlackBerry World website was not down, I searched for a solution.
The BB tech rep told me to turn off the WiFi and try to connect over the data connection. It worked. Then she told me to turn off Data Services and try to connect over WiFi. It worked.
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Payment through paypal on Blackberry App World

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Im using my playbook to buy an apps on the Blackberry App World but does not succeed. I have the message Payment entcountered with Paypal authorization.
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I had the same problem.
I had to update my payment information in PayPal (expiration date of my credit card not valid) to correct the problem.

BlackBerry App World Payment Error ID 30642

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