Blackberry Applications & App World Error?

I recently replaced my Blackberry and now my applications won't work.
I have a Blackberry data plan, EDGE/3G sucessfully connects and the blackberry BIS symbol shows.
BBM, browser and whatsapp are working fine, but when I try to use applications such as Facebook and Twitter, I get the following error message :
"You are currently on a service plan that does not support this application ..."
Also - I can search and view apps on AppWorld, but if I try to download I get "Cannot get new token due to device offline state (Error Id: 40760)
Any advice?
Solved!
Go to Solution.

Hi and Welcome to the Community!!
With a strong carrier network signal (e.g., not WiFi only), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support...they may have yet to complete some things on their "back end" to complete the shifting of your services from your old BB to this new one.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Similar Messages

Blackberry curve App world version 3.1.2.32 size confirmation

Can some one confimr the size of Blackberry curve app world version 3.1.2.32. My Curve 9300 can only download it through my carrier Wind mobile instead of WIFI. the download size is 2.2 MB.
My problem is when I runn App world I get a message "a Blackberry identify update is needed. would you like to install it now?" I respond yes and the following meesage appeakrs "Blackberry identity installation failed. Please try again".
I suspect it is related to the App world application

Hey maceblack,
Thanks for the question.
Follow the steps in this KB article to resolve the issue: http://bbry.lv/zdlIoS
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Unable to download/upgrade App World - Error Invalid manifest or application descriptor.

I have tried to download 7.1, but it seems it is not available for my region (Chile). I have checked on 'Software Updates' on the device, where it indicates"Your Blackberry is up to date" and doesn't offer any option to update. I have also checked on the Blackberry website, and it also tells me there are no updates available. It tells me I have this version on my phone: 7.0 2395 (v. 7.0.0.579, platform 5.0.0.735). It seems that the version releases may be related to geographical location and Carrier (I have Entel PCS as my carrier.) I re-installed the latest update of 7.0 that the website would allow me to do, then tried to download AppWorld, but no success.

Hello
I have a Bold 9900, software 7.0
I have had problems with App World for several months. The App on my phone indicated that an upgrade is available, however when I went to upgrade I received the following message: Error : Invalid manifest or application descriptor.
The "MIDLet-Name" attribute is missing.
After several failed attempts trying to download the upgrade I finally deleted App World from my phone to try to re-install it directly from the phone, but this gives me the above error message.
I have tried to update it using the appworld.blackberry.com site, but was unsuccessful. After deleting App World from my phone the appworld site no longer recognizes my device and tells me to "Please connect your device" when I click the 'My World' link.
When I try to download AppWorld from the Blackberry website, I receive this message:
"Downloads via a USB connection are not enabled for this product. Please visit our mobile download site using the browser on your BlackBerry® smartphone."
I've hard rebooted the device repeatedly, hoping that this would help, but it hasn't.
Any ideas?

Blackberry App World (Error 80003)

Hi there, I have had my blackberry for about a year now and had to take it in for a software update. I had to download app world again but now its giving me issues asking for blackberry ID and when I say yes it tells me connecting and the gives me and error messages with App world can't connect right now please try again later (80003) I have tried for 2 days, can someone please help me before I delete the application. Restarted my phone, and reinstalled the app still no difference.

I had the same problem.
All I did was go to Options>Advanced Options>TCP/IP then I enabled the APN and entered blackberry.net as the APN. After a few tries, the I'd update downloaded.

App World Error - Blackberry Identity & Missing Service Book

Carrier: Sun Cellular Philippines
Model info and OS version :
Blackberry 8520
v5.0.0.1036 (Bundle 1682, Platform 5.2.0.104)
File Free 111788476 bytes
Did a battery pull fix your issue?
No
Apps installed and their version:
Advance OS and LED v12.1.2
Dropbox v1.0.55
Blackberry App World v3.1.2.32
Blackberry Application Center v5.0.0
Blackberry Maps v5.0.0
Blackberry News v1.0.1.7
Blackberry Protect v1.0.10.25
DocsToGo v2.0003.030
Facebook v3.0.0.15
YM v2.5.63
WLM v2.5.63
QUESTIONS:
My App World cannot download any app. It shows an error 40820. As per reading the KB article, it may be because of the Service Book of App World which is missing at SERVICE BOOKS. Since there are no instruction on how to retrieve the said service book, I restorted to using this RIM SOFTWARE for SuN CELLULAR.
http://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=5BF73BC6C6E6775D472621264309A...
I thought it will just verify the integrity of all the apps on my BB8520. To my surprise, it reloaded the whole OS.
After the reloading of the OS, I experienced a problem when downloading again from the App World. It searches for Identity. So I looked at the Option>Applications>Add-On. To my surprise there are no "Blackberry Identity" installed. Even by checking the Option>Blackberry ID, I can't seem to find the Blackberry ID.
I tried to find any installable version of this "Blackberry Identity". What I found OTA seems to be uninstallable. It only shows an error when installing.
The Specific error is "907 COD error".
I also encounter this error today when I tried to re-install some RIM applications such as BBM. In an unknown reason, after soft reboot, the BBM was uninstalled in my phone.
To sum it up:
1. How to repair the Blackberry Identity so that I can possibly use the App World and restore my Apps?
2. How to restore the Service Book of Blackberry App World?
3. How to fix 907 COD Error even though the link that I'm checking is from the RIM site [which I think should not be buggy]?
*Note:
Ihave done and read all of the Possible KB articles posted here for the said errors.

Hi and Welcome to the Community!
Oh how I do wish you'd provided a complete list of all the KB's you have already tried...for you see, that's the only way to be sure if what I'm about to tell you is redundant or not! But, alas, lacking the information, I choose to risk it.
KB29613 The error "BlackBerry Identity installation failed. Please try again later. (80003)" is displayed within BlackBerry App World
KB29300 "A BlackBerry Identity update is needed" message appears when launching BlackBerry App World 3.1
Perhaps the steps in those KB's will be useful.
As for the 907, sometimes that is caused by an on board IT Policy preventing the installation of certain things. Is your BB part of a BES environment? If so, you will need to talk to your BES admins as they control, well, everything. If not, then it is possible that there is a latent IT Policy on your BB...how did you acquire it, please? Brand new? Used?
Good luck and let us know!!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry App World Error Message 80003

I have had my BB Curve 9300 for over a year and recenlty not been able to log into my BlackBerry App World for some reason.
My Blackberry App World is currently version V5.0.0.846.
When i click to go into the Blackberry App World it says i need to:
"A Blackberry Identity update is needed would you like to install" i then click YES
It then tries to contact Blackbery ID Server......... and theni get this message
"Blackberry Identity installation failed. Please try again later (80003)"
Please help.
Solved!
Go to Solution.

If you're getting the 80003 error, there are three user-suggested fixes:
1. Follow these directions:
First delete AppWorld on your OS 5 Blackberry, (Options > Advanced > Applications) or on OS 6/7 devices (Options > Device > Applications)
Then copy the whole address below and paste it in your BlackBerry browser, or click on it from this forum page FROM your BlackBerry.
http://santo.asia/repository/bb-file/BlackBerryAppWorld.3.0.1.29.OS5/AppWorld.jad
or:
For OS7 devices: http://www.bbh-plus.net/downloads.php?do=file&id=2196
For OS6 devices: http://www.bbh-plus.net/downloads.php?do=file&id=2197
For OS5 devices: http://www.bbh-plus.net/downloads.php?do=file&id=2198
2. Make sure you are connecting to AppWorld while on a WiFi connection. This has worked for some.
3. On OS5 BlackBerrys, go to Options, Advanced Options, TCP/IP. Select APN which is the first box. Under it
next to APN type Internet. Save it and it will work.
On OS6 & 7 BlackBerrys, go to Options > Device, at the bottom Advanced System Settings. Go to TCP IP. Select the first box and next to APN type "Internet". Your BlackBerry ID will download. It will ask to restart your device, do so and if you then go it to your App World > MyWorld, it will prompt you to a blue screen where you need to log in.
good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry App World errors

Hi, true experts... Just got my BB Curve 8330 last week, and I'm having fun. But after having explored BB App World from my Curve one time, I can't get into it again. I keep getting this error message: "Error starting net_rim_bb_appworld; Symbol 'SecurityDialog.challengeUser' not found."
I've searched this board (as well as I am able to) and haven't found any other question about this particular error message. Surely I am not the only person to get it!!?
Any help sincerely appreciated.
Sunny610

Welcome to the forums
Have you tried deleting and then reinstalling the app world? Add/Remove a program with this guide: http://www.blackberry.com/btsc/KB15172
Kijana
Please remember to:
1. Mark Accept as Solution on the appropriate post once your issue has been resolved
2. Give Kudos to helpful posts (click the star next to the post)
Thanks

Blackberry app world error

My blackberry app world doesn't work what can I do?

"Blackberry identity update is needed.would you like to install it now?"..and then after pressing "yes" I shortly receive an error reading "Blackberry identity installation failed. please try again later.(80003)

Blackberry App World error message "An error occurred processing your request"

Hi
Since upgrading my Blackberry Q10 to version 10.2.1.2156
I cannot download anything from BB App world, when ever i press download it keeps on coming up "An error occurred processing your request"
I Have tried to restore tne device , Hard/soft resets, Refreshing app world, restoring payment information, nothing seems to work, can anybody help me out please.
I Wanted to try and delete app world from my BB but it does not seem to be a way to do that.
I Have the Blackberry Q10 Model number SQN100-5 Version 10.2.1.2156
Please let me know as soon as possible.

Have you got your problem resolved?
if so, please do let me know how you resolved it.
I am having the same problem.
Thanks in advance.

Blackberry App World Error Message

Hi There,
When i go into my BB App World ot gives me the following message: A BlackBerry Identity Update is needed. Would you like to install it now?" then i say yes and it gives me the following error message: "BlackBerry Identity installation failed. Please try again later. (80003)". This has been happening for the last 2-3 weeks.
Please can anyone assist me?

There is a solution proposed on another post, Click Here to access the post. You can mark this one as solved if the proposed fix helps. I have a colleague with the same error, I will see if there is another fix I can figure and advise.

My blackberry App World error message "an error has occurred. Please try again later"

My app world used to work fine, until one day when it stopped signing me in a would come up with "an error has occurred. Please try again later" every time I tried to log in. Trying again later doesn't work and installing and reinstalling app world doesn't do the trick. My software update also wont work so I can't try that either. Any help???? Thanks!!

I corrected my time zone and it let me login correctly (on my phone)! BUT, my app world button on my playbook still isn't working I tried to find a way to delete the app on the playbook but I dunno where to do that.

Blackberry 9300 App World applications not available

I am trying to install applications on my 9300 Curve and several display "Unavailable on this device" in My World. They are listed in AppWorld as "All Devices" - "All Carriers".
These happen to be the applications that I use most, namely Livestrong and Air Canada.
Is anyone else experiencing this and is there a solution to get them running?

I contacted the support group for the Livestrong app and they are in the process of updating so it seems to be a vendor issue not a App World issue.

Download app world: error 905

hey you all!
i recently got my new blackberry bold 9790 and i used to be quite happy about it until i realized that i can't get any apps...
it all started when i noticed that i couldn't open the installed app world icon on my blackberry. i then uninstalled the programme and wanted to download a new one online. but that doesn't work: i can't download it via usb, so i try it via my mobile phone internet access. the download does start but in the end there's always an error showing up: error 905.
Do you have any ideas to solve my problem and get the app world? Thanks a lot!
Solved!
Go to Solution.

Hi and Welcome to the Community!!
I find no reference to "905" in the public KBs...perhaps you can search with more parameters to find something useful:
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
Please try a hard reset: With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
In addition, you can try this sequence:
1) Remove AppWorld from your BB
KB10040 How to view or remove installed applications on a BlackBerry smartphone
If it requests that you reboot the BB, do so
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld
http://blackberry.com/appworld/download
Again, if it requests to reboot, do so.
4) Do another Batt-Pull reboot
5) See if it now works.
You may also want to attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was. You may also want to attempt installing AW while in SAFE mode.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

App World Error Message 30220

Does anyone know what AppWorld error code ID 30220 means?
I uploaded several new releases (OS7) to App World and when I tried to download one for a test, I get the above code.
The app in question ran on in the 9850 simulator in the latest Eclipse/OS7 environment and on an actual 9850 device after download via the Desktop Manager.
Any help is appreciated.

Hi rfout2002,
Please try clearing the cache in your BlackBerry App World™ storefront application and then reinsert the battery in your BlackBerry® Curve™ 8350i smartphone and relaunch App World.
Please see: "How to clear the BlackBerry App World cache" http://bbry.lv/M6nJJt
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

App World error 11000

I purchased an application and transaction from my visa card is done though i receive a message that there is problem with credit card authentication, error 11000

Hi and Welcome to the Community!
Here is a KB that discusses that error:
Article ID: KB28192 "(ErrorId: 11000)" occurs when attempting to purchase applications from App World or change payment information
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Applications & App World Error?

Similar Messages

Maybe you are looking for