Blackberry Bold 9650 OS 6 update email setup error

Hi All, I recently updated my Blackberry Bold 9650 to operating system 6. Ever since I can not access the email setup on the phone!  I contacted verizon and they said they have had numerous calls on this. They had no fix except to go online to the VZW/Blackberry site to manage my email accounts. Does anyone have a solution to this error/bug? I used to be able to do this from the phone prior to the update! Thanks!!

Hi,
It sounds like you need to reload your device's software.  Before you do anything else, backup your data with Blackberry Desktop Software.  Make sure you have any serial numbers, etc of any 3rd party apps written down.  When you are ready, perform a security wipe of your device.  To perform the security wipe, do the following:
Go to Options and press the trackpad.
Go to Security and press the trackpad.
Go to Security Wipe and press the trackpad.
Now, select the data you wish to delete.  I recommend placing a check in the boxes beside everything except Media Card.
Type the word 'blackberry' without quotation marks in the blank space provided.
Select Wipe Data and press the trackpad.  This will initiate the wipe process. 
The whole process can take anywhere from 30-45 minutes to 90 minutes, depending on how much data you have and if it is encrypted.  Your device might restart a few times or may appear not to be doing anything, but do not stop the precess.  Once it has completed, you will be alerted.  You can then reload any of your personal data or 3rd party apps.  You may not want to do this unless you have 2 or 3 hours to spend.  Hope this helps.
Doc

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