Blackberry Bold 9700 won't Connect to Desktop

Everytime I connect my BB Bold to my PC in an attempt to back it up using the Blackberry Desktop software, it never actually connects. I have the latest version of the software on my pc...has this happeed to anyone?

Hi and Welcome to the Community!
Here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed
KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BlackBerry Bold 9700 doesn't connect

Hi,
I just got my BB Bold 9700, but I already managed to make a problem. I disconnected it without safely ejecting it. Now it only charges through USB and it doesn't connect to sync.
Does anyone know how to make this work again?
Thanks in advance!
Daniel

Daniel, Greetings, and welcome to the BlackBerry.com Support Forums.
Have you tried a complete shut down of the Mac, and restart, as well as a reboot on the BlackBerry device?
With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Blackberry Bold 9700 won't turn on and keeps rebooting!

My blackberry is loading, but doesn't work. I continue loading to the halpf of bar, then start loading again, and again start. But It never turn on or isn't opened screen. There has only a loading screen. How can I solve this problem?
I tried to remove battery and again place it and I tried to connect with software in computer, But It isn't connect, and I can not back up my files, or reload my blackberry

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Unable to Import Unicode (csv) file to BlackBerry Bold 9700

Hi all
I'm facing some problems with my new BlackBerry Bold 9700. I have Nokia mobile, I exported my contacts using PC-Suite 7. The exported file includes Arabic characters, so the charset used was in Unicode. I've changed the heading for important fields (and removed others) so that they will match with BlackBerry. I imported the file with "BlackBerry Desktop Manager" using "Synchronize" feature. The import was successful, but the charset was in wrong format (just like viewing html page with different codepage!) it was like garbage!
Anyhow, I tried to export, as an example, one contact from my BB and I included Arabic text, when I exported the contact list as (csv) I received a "?????"!!! I then imported the same file with "Synchronize" and strangly it did import and accepted the "?????" and displayed the actual Arabic text as a substitution.
How come BB don't support Unicode?! Is there anyway I can import my contacts from Nokia?
I appreciate any kind of help, hints or tips, thanks in advance...
BlackBerry Bold 9700
v5.0.0.442 (Platform 5.1.0.121)
Regards
Hashem

I guess, the only option that can help in such situation is to use Outlook Express!
This is how I managed to do it:
1. Sync between Nokia PC-Suite and Outlook Express
2. Sync between BB Desktop Manager and Outlook Express
3. Done
or
1. Sync between Nokia PC-Suite and Outlook Express
2. Export from Outlook Express as an address book (WAP) to use it on other machine
3. Import to Outlook Express (you can use Address Book from Accessories)
4. Sync between BB Desktop Manager and Outlook Express
5. Done
Regards
Hashem

Blackberry Bold 9700, Error Message

My Blackberry Bold 9700, has been displaying a message which says: 'JVM Error 102'. Any suggestions to solve this issue would be very welcome.
Thanks.

Hello Rachanashah and welcome to the BlackBerry® Support Community Forums.
You will need to reinstall your device software to correct this issue.
When you connect your BlackBerry® to your Mac® it can take up to thirty minutes to make a connection. You will select the update option on the dialogue box that appears to reinstall the software.
If you are unable to complete the software reload then it would be recommended you contact your mobile network provider for further investigation and transfer to RIM® for further assistance.
Hope this helps answer your question.
-HMthePirate
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

HT201269 how do i move all my data from blackberry bold 9700 to iphone 5

Hi,
I want to move from Blackberry Bold 9700 to an Iphone 5 but I want to save all my current data on my blackberry and move it all to the iphone 5. How can I do this? Many thanks for any help you can give me.

Follow this guide: http://support.apple.com/kb/HT2109. You'll have to sync after restoring from backup to return you music, apps and other iTunes media to your new phone.

Google Voice not working in Blackberry Bold 9700

I am using blackberry bold 9700 with the OS version 5.0.0.714; I have downloaded google voice and its not working, let me give the details:
1) It can sign-in and also detects my goog voice number (while sign-in used gmail id to login)
2) Cannot send sms or call.
3) tried to use wi-fi if its blocked by operator
4) trying to use from outside of USA
5) when I am using it from my Samsung Galaxy Tab 2; its working!
Any help?

HI John,
So you've tried emptying the Safari cache cleared cookies???
According to that link they are referring to *an older version of Safari (3).*
Go back to that page, scroll down and click No. You can at least provide feedback.
Since you are running Snow Leopard, try opening Safari in 32-bit mode.
Right or control click the Safari icon in the Applications folder, then click: Get Info In the Get Info window click the black disclosure triangle next to General so it faces down. Select 32 bit mode.
Relaunch Safari. See if that makes a difference.
Carolyn

Blackberry Bold-9700 Challenging N900 !!

Hi Guys,
I for one very strongly believe for a Audio-Visual product maybe also like a Cellphone the display has to be really good especially if you are also gonna use it as an entertainment device. So on the same lines I was having this discussion which later on turned out into an argument with one of my friend.
Now he has a Blackberry-Bold 9700 which has a Transmissive TFT LCD, Which comes with a Light sensing screen and Backlighting. He was saying that the display of Blackberry Bold 9700 is better then that of the N900. Though the pixel ratio of the N900(800x480) could be higher than that of the Bold (480x360). He said that please do not boast about the high pixel ratio and the 3.5 inch screen real estate it could be all futile if it is not able to produce that quality pictures, with the Transmissive TFT LCD and the Backlighting the display of the BB Bold look a lot richer and lively then the N900. When I looked at it though I kind of felt no the N900 had a better display. But frankly speaking I couldn’t really decide, what he was saying also did make sense as the picture in the Bold looked very lively?
What do you guys think? Does the Transmissive TFT LCD, Light sensing screen, backlighting makes the Blackberry Bold 9700 have a better display than that of the N900. This despite being a N900 forum I expect unbiased observations from Die-Hard Fans of the N900 who also equally appreciate a quality product from a competitor if it truly deserves some admiration and appreciation

augstya wrote:
Hi Guys,
I for one very strongly believe for a Audio-Visual product maybe also like a Cellphone the display has to be really good especially if you are also gonna use it as an entertainment device. So on the same lines I was having this discussion which later on turned out into an argument with one of my friend.
Now he has a Blackberry-Bold 9700 which has a Transmissive TFT LCD, Which comes with a Light sensing screen and Backlighting. He was saying that the display of Blackberry Bold 9700 is better then that of the N900. Though the pixel ratio of the N900(800x480) could be higher than that of the Bold (480x360). He said that please do not boast about the high pixel ratio and the 3.5 inch screen real estate it could be all futile if it is not able to produce that quality pictures, with the Transmissive TFT LCD and the Backlighting the display of the BB Bold look a lot richer and lively then the N900. When I looked at it though I kind of felt no the N900 had a better display. But frankly speaking I couldn’t really decide, what he was saying also did make sense as the picture in the Bold looked very lively?
What do you guys think? Does the Transmissive TFT LCD, Light sensing screen, backlighting makes the Blackberry Bold 9700 have a better display than that of the N900. This despite being a N900 forum I expect unbiased observations from Die-Hard Fans of the N900 who also equally appreciate a quality product from a competitor if it truly deserves some admiration and appreciation
this is laughable...cant believe that anyone who understand the visibliiyt rations woule eveer prefer a device to NOT have 2.5 times the pixels and visiblity!!
the n900 has 2.5 times the visibility of the bold. the bold has the same resolution the iphoney has had until this year. it only looks vibrant because of the colors and icon-styling. the visibliliyt and clarity is no where near the same.

BlackBerry bold 9700 hard lock

I have a BlackBerry bold 9700 that needs to be unlocked. It's teling me to enter the Service Provider MEP code, I put more than 10 Times MEP Code wrongly. Now the phone is not accepting any SIM and I used up all 10 goes. What do I do now? i shall be very thankful to u for this act of kindness

zohaibnaqvi1 wrote:
I have a BlackBerry bold 9700 that needs to be unlocked. It's teling me to enter the Service Provider MEP code, I put more than 10 Times MEP Code wrongly. Now the phone is not accepting any SIM and I used up all 10 goes. What do I do now? i shall be very thankful to u for this act of kindness
Hi and Welcome to the Community!
If you have used up all of your chances to enter the correct unlock code, there is nothing further you can do. Even if you happen to have now the correct code, it is useless. Only the factory can now (legally) unlock your BB. Typically, I've heard that the cost of having BlackBerry do this for you will be greater than the cost of just buying a new one. But, you are able to ask them...see here:
http://us.blackberry.com/support/programs/technical/incident.jsp
Note, however, that this process will start with a fee...
If you obtained your unlock code from somewhere but it was incorrect, your recourse could be with them -- however, they may well question why you exhausted all 10 attempts before contacting them.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
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Blackberry Bold 9700

Does anybody know when verizon is going to introduce Blackberry Bold 9700?

evakoz wrote:
Does anybody know when verizon is going to introduce Blackberry Bold 9700?
Verizon is not releasing a 9700 series Bold, as those are not CDMA phones. The Bold 9650 is what VzW has released.
Doc

BlackBerry Bold 9700: Bluetooth assistant

Hello,
I have the BlackBerry Bold 9700.
I want to send files and receive files via bluetooth?
How to do that?

Hi and Welcome to the Forums!
See this KB:
KB05409 Transfer a file using Bluetooth technology between two BlackBerry smartphones
If the other device is not a BB, then substitute, in the KB, the appropriate instructions for your other device in place of the KB section for the sending or receiving device. If the receiving device is a BB, then do not skip the "Receive Using BT" step on the receiving BB...nothing will transfer if you do.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Bold 9700 won't let me sync with Windows 7 computer using BlackBerry Desktop Software version 6

I just got a new computer with Windows 7. I installed version 6 of BlackBerry Desktop Software. It installed just fine. When I connect my Bold 9700 to it the software recognizes the phone and has the list of model, PIN, and phone number. It allows me to backup the device - but not sync it.
I went to configure my sync settings. It goes to the screen for me to set the sync options for calendar, memo pad, etc. I selected calendar. It asks me which application I'm using and I select Microsoft Outlook (I'm using Outlook 2010). I choose 2 way sync. So, up to this point it's working correctly. But, then when I hit "next" on this screen it gives me an error message - the operation terminated unexpectedly. I have no clue what's going on.

I have the same problem and have tried one way sync's, deleting and re-entering the calendar entries made around the time the problem started. If it is a corrupted entry, I can't find it.

Blackberry bold 9700 dead with white screen need help

My bold 9700 is showing white screen from last night. I am able to get calls but screen is completely white. I did reboot, battery pull out, connected to desktop software. Previous version of software was os6 downgrade to os5 nothing happens. Restore and all but nothing works. Please help me out.

Try the steps here:
http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...
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Blackberry Bold 9900 would not sync with Desktop Software for MAC

When connecting my Bold 9900 to my MAC the Desktop Software opens correctly, phone is recognised and connected but the SYNC option is not available. I cannot click the Green sync button nor click the relevant sync button under the device tab.
All answers would be much appreciated
Thanks
Dimitris

Hi dimitrisuk,
Welcome to the support community!
Can you please verify that your synchronization settings have already been configured? This article should provide more information. "Unable to configure sync or click the sync icon due to the icons being greyed out in BlackBerry Desktop Software for Mac" KB26367
This link to the user guide provides the steps to verify that your synchronization settings have been configured. http://blck.by/14BZb5q
Let me know if that helps.
-FS
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Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Blackberry bold 9700 intranet access

I have connected my bold 9700 to my office LAN and attempted to access our intranet running Apache server on SCO Unixware 7 using the Blackberry browser, but it always times out. Is there any reason this should not work? Access does work from an Itouch browser.

I did find a way by changing my default browser to hotspot from internet, but this seems to work inconsitently, even while connected via WI FI on mu LAN.

Blackberry Bold 9700 won't Connect to Desktop

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