BLACKBERRY BOLD 9790

When making/receiving calls my Blackberry doesn't show the caller and viceversa, how can I solve this problem? Thanks
Solved!
Go to Solution.

Hi and Welcome to the Community!
Here is a KB that discusses that error:
Article ID: KB04903 Caller's information does not display on the Incoming Call screen on the BlackBerry smartphone
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Blackberry Bold 9790 Initialization Failed

Hello everyone, I am a user of a Blackberry Bold 9790 and i have using for over 5months now..and just last month i started recieving an error on the phone which keeps saying initialization failed and this prevents me from making calls and it doesnt even load up my simcard...tried my simcard in other phones and it works perfectly..i have tried a couple of sim card in the phone and i still get the same error..and even without a simcard in the phone it still displays the error of initialization failed..i have tried many tips as advised onlike like reloading the software version and all but i still get the same error...is there anyone with a useful suggestion on how to fix this error on my device...thanks so much!

hello there, im also having the same problem and dont know how to fixed it.

My blackberry bold 9790 was locked

dear concern, pls help me! my blackberry bold 9790 was locked & cant be open & what was appeared on the screen is the following, "Enter "blackberry " to continue: in anyway & many times i have entered this word "blackberry" as was said on the screen but still i cannot open my celphone. can you advise me about what to do do to unlocked it. thank you, sincerely , dr. bati

Seeing this message is normally a result of having entered the security password incorrectly too many times.
Do you have a security password on your device and have you entered it wrongly?
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No covers for sale for the latest Blackberry Bold 9790. When will they be on market?

Hey guys, I just got my Blackberry Bold 9790 last month. But when i got it, they told me that the covers haven't arrived here in Malaysia yet. But I was wondering though, are they really for sale in other countries? I mean, we need covers for phones man, or phones are going to be naked. When will we be able to get it?

you mean a case (to protect the phone) or the battery cover?
there are many case makers around online, not sure if they ship to you or not yet.
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Connector specific error - blackberry bold 9790 - desktop software version 6.1 and outlook 2010

Hi there
I've recently upgraded my business partners' outlook from 2007 to 2010. In doing so we've had a corrupt profile which we have had to delete and then replace with a new one. In doing so his outlook started working again but now his blackberry isn't synching the calendar entries.
Here's the basics:
- Bberry model - Bold 9790
- Bberry operating system - Blackberry's latest (7.1 I think)
- Blackberry desktop software 6.1 - this is intentional as we have found in the newer version of hte desktop software that we cannot map our teamsite calendar from outlook and sync the entries
- Outlook version 2010
- Calendars we are trying to sync are a personal one from a pst folder and a teamsite one from sharepoint linked to our microsoft exchange set up.
The error we are getting is a 'connector specific error'
I have worked with him to create the PTtrace.log and tif.log files. I've gotten reams of pages; but the errors on todays date (when the problem began) have come up with error 4238, 113, and 12. We have tried un-installing and re-installing 6.1 as well and no luck. We have re-set the configuration setup and re-mapped folders; chosen the new outlook profile, etc and still keep getting same error.
I'm now starting to think that there is a problem with the mapi profile as a start and wonder if outlook needs to repair itself or whether we are getting the error because of a duplicate entry somewhere (though if you asked me to tell you where from the logs I couldn't identify it).
I'm litterally tearing my hair out because my poor business partner lives and dies by his blackberry. Really want to try to get this resolved; but need some help and suggestions as I've tried most of the main causes and fixes.
Any assistance would really be appreciated so I can put him and myself out of our misery.
Thanks in advance.
Cel

Hi and Welcome to the Community...apologies for the delayed reply...hopefully you already have this resolved, but just in case!
Thank you for the thorough report...that helps tremendously. Sadly, though, none of the errors you listed reveal anything useful when I search the public KBs...perhaps you will be more lucky
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
Even though it sounds like you may have done all or part of this, I encourage you to research the process in this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Your suspicion about the MAPI Profile may well be warranted, in which case this KB might be useful.
KB02083 How to create a Microsoft Outlook MAPI profile
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Bold 9790 URGENTE

Buenas noches
Quisiera saber quien me puede ayudar del soporte blackberry..... Les quiero contar que mi problema es que cuando pongo una imagen en mi Bold 9790 se me quita automáticamente cuando bloqueo o entro a otra aplicación me pueden decir que debo de hacer? Pongo el tema original o los temas de app world y también me hace lo mismo
espero respuesta
gracias

Hola y gracias por participar en el foro,
Para tu comodidad, BlackBerry tiene su propio foro comunitario en español:
http://foros.blackberry.com/t5/Foros-de-Soporte-General/ct-p/bscf_es
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Linked in App on Blackberry Bold 9790

I use Linkedin quite a bit through work, so having a BB 9790 I wanted the app to make it easier to access. I put my number into the website and it has asked for my email address for when they bring an app out for the Blackberry Bold. They are advertising it that the app can be downloaded on a BB 9790. Anyone got any ideas?

Linkedin for 9900 works perfect on 9790.
Get download link direct from 9790:
http://www.berryreview.com/2012/02/17/how-to-sort-of-get-linkedin-installed-on-your-blackberry-7-dev...

All my photos have disappeared from my Blackberry bold 9790 and I am getting an error message! Please help!!!

I changed simcards on my phone as normal on returning from holiday and got the following message: `Built-in Media Storage not accessible due to detected errors. Do you wish to repair it now? Yes or No.When I click yes, the message is `Select the storage you want to repair` and the options are Built-in media or cancel. When clicking on built in media, the next message is `Built in media repair failed`.
It goes on to say-Repair failed. You can try to repair by mounting as a USB drive on Windows and running chkdsk or you can reformat. Do you want to reformat now?

The Q5 does, indeed, have a media card slot. The slot marked "SD" is a media card slot. It uses a MicroSD card, just like all other BlackBerry devices.
Yes, I'm familiar with Dropbox. On the Q5 you can set photos to automatically upload and sync with Dropbox but, depending on how many photos you take, you may need more than a free Dropbox account in order to have enough space. A free account gives you 2GB.
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I have iMac with OS 10.9.1 and i need to sync my address book with my Blackberry Bold 9790. please help

i use to be able to sync my BB with my iMac but after i update my OS (on all my Mac, unfortunatelly) i cant sync my BB anymore. please i need help, i have hundreds of contact in my BB that i need to keep
regards
MaGu

Hi Brian, thank you for your promp response. my BB Desktop Software is updated and this is the message that appear:
QUOTE:
Sync services is currently turned off on this Mac. To synchronize your organizer date with your BB device, you or your system administrator must turn ON Sync Service on this computer
UNQUOTE
can you help?
MaGu

BOLD 9790 CHARGER

I need to urgently buy a brand new, original Blackberry Bold 9790 charger.
I live in Warsaw, Poland.
Can somebody help please?
Solved!
Go to Solution.

Can you purchase from a local Orange store, or even Amazon?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Email problem bold 9790

I set up email on my blackberry bold 9790 and it was working fine for about a week, then I stopped getting messages on my phone although I can send them.
I contacted my service provider and tried all of the options they gave to fix the problem (same as mentioned on other threads here) but nothing worked. They checked everything at their end and said all was in order and I should take my phone to a blackberry service centre. Does such a thing exist in the UK?
Out of interest I tried setting up another email address that and that is working fine but still nothing from my main email account.
Does anyone have any suggestions?
Kathy

KathyJCole wrote:
I have tried steps 1 to 3 without success.
Can you expand on that please? Does that mean the steps did not complete as documented (in which case proceeding to the next step is moot anyway...since success of each step is required before proceeding to the next step)? Or did each step complete as documented, but the behavior you reported did not change?
KathyJCole wrote:
I have tried deleting the email account that is giving the problems then added it again. I got the confirmation message that it has been successfully set up but it is still not recieving emails.
Depending on how the 3 steps went (my above question), that result may impact what to do now.
And, are you expecting old emails to appear? If so, that will never happen. With BIS, you can only receive new emails starting at the time of configuration.
KathyJCole wrote:
My service provider say that everything is working correctly at their end so there is nothing more they can do and I need to contact Blackberry. I asked how to find a service centre in the UK and they said to google but that directs me to the Blackberry site which is not at all helpful and implies that such a thing does not exist.
Any other ideas?
Yes...escalate with your service provider. Whoever you are talking to is not properly trained. Consider -- who do you pay for your services? You don't pay BB...you pay your mobile service provider. As such, it is they who are failing in their contractual requirement to deliver services to you. And, hence, it is 100% their responsibility to actually assist you, not simply fob you off to Google. They have exclusive channels by which to formally escalate cases up to BB that they cannot handle...there are no free channels for BB users to seek support directly from BB, except in the case of those regions in the world where Service Centers are actually used (again, I have no clue if such exist where you are).
KathyJCole wrote:
I find it very odd that I can send emails from my Blackberry with no problem but cannot recieve them, to my mind it implies there is some sort of configuration problem but I can't find it.
The other email address is working fine.
Indeed it is odd, but there is no such thing as 100% universal compatibility. Sometimes, an email system is so very "special" that things won't work correctly. But, only those with access to the systems involved can actually look and see -- and that would be your carrier, for it is their BIS system that is having this difficulty.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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I use BB Bold 9790 and my battery which could at least,last for a day now at most,lasts for an hour

I use BB Bold 9790 and my battery which could at least,last for a day now at most,lasts for an hour and half.
The phone heats up so much that I am always forced to plug out the battery always.
Please help cos I love the device!
An more so can't afford to buy a new one cos its a little pricey.

Oh, then reread Post 2 please, for the last paragraph gives you options to proceed with. Not knowing which you desire to use, I'll just give you a bunch and you can choose.
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Wanting to buy a Bold 9790

hi everyone, I'm new at this forum....
am Italian and i m sorry for my bad language
well, I m a happy Bold 9790 owner and
I wanna to buy another one....
brand new....unbranded...
how can I do that ?
thanks

This is what I found:
http://us.blackberry.com/smartphones/blackberry-bold-9790/where-to-buy.html
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
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Unable to update 7.1 on Bold 9790

Hi
I am unable to update device software version 7.1 on my Bold 9790. I already have 7.0 and keep getting this message on Desktop Manager that there is newer version 7.1 available.
Need support....

Hi jawwad_karim
Yes it might be the reason , you can try a manual update just downloading the OS file from your Carrier and install it on your personal PC or laptop ,Do a complete backup using BlackBerry Desktop software then disconnect your internet from the pc then use loader.exe to load the new OS to your device, try it this way :
1.Locate your Carrier and Download the OS you desire from here and Install it in your PC or Laptop Carriers
(make sure you are downloading for the same model as you have )
2. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software
Then using desktop software perform your full backup of your device.
KB12487 : How backup BlackBerry smartphone Data using BlackBerry desktop software for Windows.
3.Search your C: drive for Vendor.xml and delete them, there may be one or two vendor.xml ( On your Pc change your folders option to show hidden files/folders ) You can Skip step 3 if you are using your carrier OS pack :
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\Windows UserName\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
4. Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe.
Upgrade will continue then After Installation of New OS restore your backup from BlackBerry desktop
Software.
KB10339 How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file
So try it and let us know.
Prince
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Playbook doesn't see videos on Bold 9790 (Bridge)

Hello,
I try to get/watch videos recorded on my BB Bold 9790 using my PlayBook connected via bridge.
The latest 9790 OS saves them as MP4 but browsing in the folders where those videos are located doesn't show any files.
The result is the same if I try to use files, facebook or YouTube apps (add videos options)
any idea ?
Thank you...

video is not supported on Bridge as the bandwidth is too low
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
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Want to thank me? Buy my KnottyRope App here
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BLACKBERRY BOLD 9790

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