Blackberry bold issues

I just retired and my employer let me keep my Blackberry Bold and I just swicted the account with Bell to a personal account.  I have not been able to get it to sync correctly with my outlook calendar and contacts.  I did download the software from blackberry to do it manually by plugging the phnoe into my home computer and it sort of works but sometimes contacts or appointments show up twice.  I talked to Bell but they said that I had to talk to someone at Blackberry.  Do these guys have a phone number where I can talk to an actual person?
Also I tried to download an app but that option is locked on my phone.  How do I unlock it?

I have to take back what I wrote. I wasn't thinking about the fact that you have a legacy model (BBOS). Starting over....
Do you know if the Bold had an IT policy on it? Do you know if it was removed? That is, was the device reset to factory defaults when you took it over?
If not, my thinking is it would be best to do that. You will run into other issues if you don't. Also, I'm not sure if your issue here is because of IT Policy. I just don't know. But as I say, you should remove the IT Policy if there is one, for several reasons.
As far as the BlackBerry Desktop Software and Outlook, see http://crackberry.com/blackberry-101-how-setup-your-blackberry-sync-outlook and review what you have done. Sounds to me like you have the sync set up. But double check.
If after all you still have duplicate contacts, there are several ways you can proceed. If all your contacts are in Outlook, clear the address book on the BlackBerry, edit duplicates out of your Outlook address book, and sync. See http://www.blackberry.com/btsc/KB05313 for info on clearing the address book.
- Ira

Similar Messages

  • Problems with Media and my Blackberry Bold, is it time for me to give up on RIM this is really annoying

    Hello RIM,
    Over the past year since owning a Blackberry, I have had on-going issues with syncing my music between my (2) bolds, so I know this is not specific to the hardware, I have also managed 400 BB's on a BES before so I have a fair idea of how to do things and troubleshoot issues.
    1. My music many times has sounded severely distorted through my car speakers, with lots of bad crackle that hurts my ears
    2. Transferring media between my device and my computer is actually really annoying and now I can't even find my playlists on Windows 7
    3. This should be seemless, it should not be buggy and I can't believe, having done so much support with your hardware and software that this continues to be a real problem for me
    I have a playbook, 2 blackberry bolds (I had to buy another 1 because Mobilicity does AWS only and Bell was just plain mean to me so I gave up on them).
    I am ready to go on ebay and get rid of this stuff because whilst I mostly use it as a phone (the reason I went with BB), it is important that I am able to do other things with it, without having to go through a dozen articles and issues just to get things to work, these should have been ironed out in the bug reporting process.
    So I have reinstalled both Itunes and BB Desktop Manager, both manually and via repair and tried even recopying over my playlists, this doesn't work.
    I can't believe the lousy support and buggy software, come on RIM, there is no excuses in this market, PICK UP YOUR GAME and update the BDS or I am done and so will the many other people who won't even take their time to write anything about it on here but vote with their wallet.

    Well you know the playbook is actually pretty cool but didn't seem to be ready to go out on time and being a late entrant to the market I would have expected them to showcase the playbook better, especially like how Nintendo gets out there and gets everyone playing with it hands on, there are some things about the Playbook that actually make it unique but it has been poorly marketed.
    Unfortunately getting BDS and everything to work properly should not be an issue, I have already spent thousands of dollars on hardware and my phone provider, what am I actually paying for here? So I will spell out some things that make the Blackberry Playbook special and what I would have been pushing had I been in charge of marketing. Firstly I would have had a few different campaigns going, one that targeted business corporate customers, regular business customers and the public that use them as their choice of smartphone and open to potentially buying one.
     1. Flash works really great, come on blackberry, why couldn't you team up with Facebook on this one? Facebook looks better on a Playbook than any other tablet I have seen, in fact the web looks better in general.
    2. Stereo speakers(dual), movies sound great, music sounds great and so do games, in this area, Playbook has the upper hand.
    3. USB & HDMI out - Allows much easier portability of presentations and transferring of files and now I believe there is the Wifi Sync as well.
    4. Blackberry Bridge - You know it's like RIM got backed into a corner on this one, but you know, I think this is the most secure way to operate a tablet, I love how when I turn off bluetooth on my bold, my personal and private information is removed and I can pass it to friends and family without my personal communications being looked into, with the other tablets, it's pretty hard to have different people on them, without probably creating different profiles, with the Playbook, you could share it between a team and it would seamlessly operate between them.
     5. True Multitasking - You know, you can play music, whilst playing a game and you can switch between applications, this funtions pretty awesome. I put on some cool music and loaded up a game on the device and someone whom had an Apple device was sincerely impressed he could listen to music whilst reading or playing games etc. This could also enhance Business Presentations that require audio in the background whilst displaying and going through different information / files or charts.
    6. QNX OS - I mean wow Blackberry, this Operating System is fantastic, I love it, this was an EXCELLENT choice and this I will give you 5 stars on, I can't wait to see what QNX can do on the Blackberry and I would not be surprised if the QNX OS became a major OS against the others, it definitely is polished and apps just install and are ready to go in no time.
     RIM has been ahead of the game and because of it's great name with-in business circles they have almost sold themselves and whilst it's nice to see that RIM has sold over 250,000 units with-in the first week this could have been drastically improved by realizing when getting into a NEW market, they need to do the proper marketing and get the devices out there with subject matter experts to educate people whom are checking them out so they can share that information with their friends.
     Google paid a very large price with their Nexus One because they where over-confident and thought they would sell based on their name alone, this could have been a learning curve RIM did not have to deal with. There are actually other nice things about the Playbook, the apps that are in their app store are pretty cool and when Android apps are available it will be cooler.
    I like the size of the tablet I can comfortably reach accross the screen to hit all the keys on the digital keyboard making it any larger and I couldn't hold it in my hands with the same comfort; copping out to apple fan boys thinking they must have a 10.1" tablet is not necessary, this is the perfect size to sit in your hands, some people think they are small but if they actually watch a movie or play a game on it or look at websites by "Playing with it themselves" they will react differently and actually suggest if your going to do a 10.1" tablet, also keep the smaller sized one as well.
    Suggestions :
    - Working on building in more extensions for gaming such as Unity so that games like battlestar galactica online etc could be played online and directions could be replaced by using the gyroscope.
     - Hire more people if you are having problems meeting deadlines, these companies, including Apple are taking risks to win the market, if your going to take a swing at your competitors, please make it a punch and not a jab, the biggest thing you still have on your side is the market you already had and the market share you have been losing and since we all upgrade our devices so often at this time, come out with something special and we will continue to support you. Okay now that I have that off my chest I feel better. DAMMIT !

  • Why is it so difficult to get an answer on how to connect a Blackberry Bold 9930 to a Windows 7 PC?

    I've been jumping through hoops for days trying to get my brand new Blackberry Bold 9930 to connect to either of my two PCs. It will not connect to my new MacBook Pro or a new Windows 7 laptop. I am up to date on all software. This is very frustrating. Can anyone please help? I've read article after article and I cannot believe RIM does not post a fix for this. I've wasted hours trying to get this thing to work. It is no wonder people are moving away from Blackberry. 

    Hello,
    Well, it works just fine for many people...and there's no way to know, from your post, why it's not working for your specific situation...which quite naturally would preclude posting any sort of fix to your situation. From what you've said, all I can recommend is this:
    http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
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    Of course, if we could know more about what exactly is going on in your situation, we might be able to provide you with better guidance...but from a report that basically boils down to "it's not working", there's really no direction to go in seeking out help for your specific situation. Details about exactly what you try and exactly what results may be more helpful.
    Also, here is the list of other troubleshooting articles...hopefully something will be useful:
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    KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
    KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
    KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
    KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed 
    KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
    KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
    KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
    KB02640 Troubleshooting USB connections
    KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
    KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
    KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
    KB00019 No PIN displayed in BlackBerry Desktop Redirector
    KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
    KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
    KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
    KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
    http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
    Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
    Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
    Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
    Hopefully something there is helpful!
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Blackberry Bold 9900 OS software update from version 7.0.0 to version 7.1.0

    Helo Everyone
    I tried to upgrade my Blackberry Bold 9900 device software from version 7.0.0 to version 7.1.0 but having difficulties. I tried using the Blackberry Desktop Manager but there was no version 7.1.0 listed among the available updates. Even when I tried to do it directly via the Blackberry official website, Version 7.1.0 was also not listed. Finally I tried to do the update with my phone directly by accessing: Options>Device>Software Updates.
    It displayed my Current Version of 7.0.0 Bundle 2406 and an available version 7.1.0 Bundle 1149. But when I Clicked Perform Update to download the new version it showed preparing to download but then displayed an error message such as "The download cannot continue because your device cannot connect to the update server using any of the following methods:Wi-Fi".
    Meanwhile, I did not perform the upgrade with Wi-Fi because I have an active blackberry data subscrip of 2GB from my mobile network provider.
    Please I need help on how to perform the upgrade from version 7.0.0 to version 7.1.0 with the latest Bundle.
    Thank you all as i await your kind solution.
    Solved!
    Go to Solution.

    Hi and Welcome to the Community!
    The simplest way is to, on a PC (you cannot do this on MAC):
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    2) Uninstall, from your PC, any BB OS packages
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    C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
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    http://supportforums.blackberry.com/t5/BlackBerry-​Device-Software/How-To-Reload-Your-Operating-Syste​...
    Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
    If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
    If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
    KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • I can't print from my blackberry bold to my Photosmart Premium C310a,

    I tried to install the eprint app on my blackberry bold 9780 and i am unable to enter the eprint address of my printer, nor could i find my printer that is on the same wifi network. When i search for my printer on the same wireless network, it does not find it.  When i search for printers i get all fed-ex locations, when i enter the address of my printer [email protected], i get an "invalid printer" error. 
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    I am sure it's something simple that i am doing wronng..
    Thanks in advance for your assistance.

    I believe the app you installed is for printing to remote printers that are registered shares such as the Fed-ex stores.This feature is for printing on the go.
    Not really sure if the Blackberry can print via your wireless network,you may need to use the email feature.Don't have A BB so just a best effort.
    ******Clicking the Thumbs-Up button is a way to say -Thanks!.******
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  • CANNOT SYNC BLACKBERRY BOLD TO BLACKBERRY Z 10

    Have been using Blackberry Bold for many years and regulalry backing it up. Purchased Z10 and cannot back up my contacts. Blackberry Link does not recognise old phone. Please help.

    Hi Mazahir,
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    -FS
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  • Blackberry bold 9700 downloads

    My blackberry bold is downloading at 5k/s and its a 3G phone. My friend has a blackberry curve 9360 it downloads at 20k/s and its a 3G too. Why is my blackberry so slow? And how can I make it download faster?

    Hello sweetwolf,
    Download speeds on your BlackBerry smartphone are dependent on a number of factors such as the site you are downloading from and network coverage.
    We suggest that you contact your mobile service provider for more information.
    Thank you.
    -FB
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  • SYNC BLACKBERRY BOLD WITH BLACKBERRY Z10

    Have been using Blackberry Bold 9700 for many years and regularly backing up on my lap top. Got Z10 and cannot sync contacts. Blackberry Link does not recognise Blackberyy Bold. Need help.

    Did you do back up of your contacts on your previous device? if so you can follow these steps 
    1. Open BlackBerry Link and connect your old BlackBerry smartphone to the computer using the USB cable.
    2. Click Transfer Device Data.
    3. Wait while the data is copied from your BlackBerry smartphone.
    4. Disconnect your old BlackBerry smartphone and connect your BlackBerry Z10 to the computer using the USB cable.
    5. Click on the BlackBerry Z10.
    6. Click Next.
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    8. The data has been transferred to your BlackBerry Z10.
    let me know if that helps.
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  • Desktop Manager compatible with Blackberry Bold 5.0 OS?

    To make a long story short, the workstation I use for Microsoft Exchange e-mail is running on the Windows 2000 server OS that was provided by the corporate office. 
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    Hi and Welcome to the Forums!
    Well, in most cases, I usually advise folks to use a version of DTM that is at least as new as their device OS. But in your case, that won't work since Win2k was last supported in DTM 4.7 and is not listed as supported since DTM 5.0. But, it can't hurt too much to try (just make sure you have well saved backups first!!)...what you really want to do is to install DTM and then also install your device OS update package atop DTM so that DTM can be properly modified for your specific device OS level. If it does not work, you can always fall back to 4.7.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • BlackBerry bold 9700 hard lock

    I have a BlackBerry bold 9700 that needs to be unlocked. It's teling me to enter the Service Provider MEP code, I put more than 10 Times MEP Code wrongly. Now the phone is not accepting any SIM and I used up all 10 goes. What do I do now? i shall be very thankful to u for this act of kindness

    zohaibnaqvi1 wrote:
    I have a BlackBerry bold 9700 that needs to be unlocked. It's teling me to enter the Service Provider MEP code, I put more than 10 Times MEP Code wrongly. Now the phone is not accepting any SIM and I used up all 10 goes. What do I do now? i shall be very thankful to u for this act of kindness
    Hi and Welcome to the Community!
    If you have used up all of your chances to enter the correct unlock code, there is nothing further you can do. Even if you happen to have now the correct code, it is useless. Only the factory can now (legally) unlock your BB. Typically, I've heard that the cost of having BlackBerry do this for you will be greater than the cost of just buying a new one. But, you are able to ask them...see here:
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    Note, however, that this process will start with a fee...
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    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
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  • Blackberry Bold Not Compatible With Golf Program

    I Recently purchased a Blackberry Bold because I was excited by all the features offered. I Am So Very Disappointed By The Fact That I Can Download But A Can Not Use The Program I Purchased By GOLFLIX.com Which Features A GPS For Golfers. I mainly upgraded to the Blackberry Bold Mainly For The Ability To Use This Product.  There Are Hundreds of Golfers Out There That Would Probably Switch To Verizon If This Product Was Available.
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    chiefscout2000 wrote:
    I have the same issue.  I find no way to download any upgrades.  Selecting above tries to download the latest which is 6.1.0.71.  BBM on Playbook worked as of two days ago and I don't recall downloading anything else!
    Try a reset on your Playbook (touch the battery icon > restart).
    Now, start up your Bridge again and try BBM
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
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  • Can i e mail pictures from a blackberry bold to my wireless photosmart 6510 ?

    can i e mail pictures from a blackberry bold to my wireless photosmart 6510 ?

    Hi Andrewlea1957, 
    You will be able to email pictures from your Blackberry Bold to your printer via your printer's ePrint email address. 
    - Josh M.
    Although I work for HP, my posts and replies are my own opinion and not those of HP.
    If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

  • Syncing Blackberry Bold with MacBook Pro (Running OS X Mavericks)

    I recently purchased a Blackberry Bold 9900 and am attemting to sync my Calendar (iCal), Contacts, Notes and Reminders with the BB 9900.
    I understand that if you are using more recently Mac OS, SyncServices is no longer active and we need to use Blackberry Link.  But Blackberry Link only works for BB10 and higher.
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    Also - I need to add that the printer is sitting about an inch away from the Mac. 

  • Get internet from my blackberry bold to my tungsten E2

    Could somebody tell me if there is any way to pair my blackberry bold with my tungsten E2 to get on the web... send e-mails etc....  Palm does not have a phone link for blackberry . 
    Thanks a lot 
    Post relates to: Tungsten E2

    Hello Coaxial, Welcome to the Palm Community Forums! 
    AFAIK, there is no way to tether your E2 to a RIM device...  I've tried many times to use my wife's Pearl as a connection for my TX's (using AT&T).  The SonyEricssons I've had, Motorolas, and my Centro all work fine.
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    WyreNut
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  • BlackBerry Bold on MacBook?

    Hi, i am looking into purchasing a BlackBerry Bold.  The problem is, I have a MacBook and from what I can see, no one can really sync them together.
    Does the BlackBerry Bold not work like the iPhone? Can i just add my MobileMe account to my Bold and let the Bold receive all my contacts, calendars, and emails?
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    Thanks in advance.

    Check the below -
    If you're a Mac® user, it's easy for you to take full advantage of a BlackBerry® smartphone1,2.
    PocketMac® for BlackBerry lets you load new applications onto your
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    Entourage® Email, Contacts, Calendar, Tasks and Notes
    Address Book Contacts
    iCal® Calendar and Tasks
    Now Contact®/Now Up-To-Date® Contacts, Calendars & Tasks
    Meeting Maker Contacts, Calendar, and Tasks
    Lotus Notes Contacts, Calendar, and Tasks
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    Step 1: Download PocketMac for BlackBerry
    PocketMac for BlackBerry supports MacOS 10.4 or higher (including
    Intel Duo Technology). It’s available to BlackBerry smartphone owners
    as a free download. So you can stay on top of it all, wherever you go.
    Download PocketMac for BlackBerry
    Step 2: Download Updated Drivers for PocketMac
    This is an update to the USB driver in PocketMac 4.1. It corrects
    connectivity issues with BlackBerry smartphones, including the
    BlackBerry Bold and BlackBerry Storm. It also corrects connectivity
    issues for Apple MacBook computers released in October 2008, and Apple
    PowerPC-based computers running MacOS 10.4. The driver update must be
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    Download updated drivers for PocketMac for BlackBerry
    ref: http://na.blackberry.com/eng/services/desktop/mac.jsp
    tanzim                                                                                  
    If your query is resolved then please click on “Accept as Solution”
    Click on the LIKE on the bottom right if the post deserves credit

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