Blackberry Bold Media Card Backup

I'm new to the Blackberry (Bold 9650), so I might be missing what I've been looking for. Most of the time, when I start, and particularly reboot my device, it always comes up with the message saying that the new media card has errors and asks if I want to correct the errors. Then it asks me if I want to save lost clusters.
A service tech told me to back up my data card to the computer and then reformat my card.
Questions:
1.     Is the data card and the media card the same?
2.     Will all data, including video and pictures be saved?
3.     How do I save it to the computer?
4.     This is a brand new phone with card. Why is it damaged?
Thank you for any advice and help you can give.

FreonJohn wrote:
I'm new to the Blackberry (Bold 9650), so I might be missing what I've been looking for. Most of the time, when I start, and particularly reboot my device, it always comes up with the message saying that the new media card has errors and asks if I want to correct the errors. Then it asks me if I want to save lost clusters.
A service tech told me to back up my data card to the computer and then reformat my card.
Questions:
1.     Is the data card and the media card the same? Yes, the two names are referring to the same thing.
2.     Will all data, including video and pictures be saved? That depends on how much damage there is to the card, if there is any. Correct errors, save lost clusters....sounds like a bad card. Data may or may not be recoverable, and all you can do is try.
3.     How do I save it to the computer? You'll need a slot on your computer or a card reader, and if it is a micro SD, you'll need an adapter to fit it into the computer slot or card reader. My micro SD came with an adapter - you can find them at places like Office Max, Staples, Best Buy, etc. Put the card in the slot and read it like any other drive - copy everything on the card to a folder on your computer. Then you can reformat the card, "fix" any errors, and try to recopy the information back to the card. Me? I'd spend another $10 and get a new card.
4.     This is a brand new phone with card. Why is it damaged? It happens. The cards are so tiny, and delicate, they get damaged easily. If the phopne came with the card already installed, it may be under warranty and you can get it replaced at the store where you got the phone. Do the backup of all your information on the card, then take it in and see if they will replace the card.
Thank you for any advice and help you can give.

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1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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Can not access the media card files Blackberry 8310 - HELP

Can not access the media card files Blackberry 8310.
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“A media card has been inserted that contains encrypted content which will be unaccessible by this device”
I can see the files. I have transferred them to my PC via the SD card but I can not open them. Here are the settings:
Media card support – ON
Encryption Mode: - Security Password & Device
Encrypt Media Files – YES
Mass Storage Mode Support – OFF
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Security Options – General Settings – Content Protection – Disabled
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Unable to display file /media card/ pictures/ing000000xx.jpg.rem
Here is what I have tried (from the advice on this board):
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3)     Email the file then read it – No good
4)     Reset Encryption mode to off then try – Can’t do it – IT Policy setting
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Not sure why you couldn't see them using mass storage mode. Did you have the pics stored on your media card? Try going to media-menu-explore-media card-blackberry-pictures See what the extension is on your pics. If any have the extension such as .jpg.rem they are encrypted.
IrwinII
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Hey jack_clarke,
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-ViciousFerret
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Be sure to click Like! for those who have helped you.
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Hey mek363,
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-ViciousFerret
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

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Solved!
Go to Solution.

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