Blackberry Bridge - Email Folder issue

Hi,
I am experiencing issues on the View Folder or Save to Folder for email via the BB Bridge applicaiton.
The Pop up window appears, but the list is blank.
View Folder is visible on the BB Handset and has no issues.
Any suggestions ?
Thanks
Regards
Emmanuel

I am able to open folder up and move messages to another folder.
Are you on BES?
Do you have redirection enabled on those folders?
What BB handset do you have?
What BB handset OS are you on? On your device, type in a new message MYVER and a space after to see and report back please.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

Similar Messages

Blackberry 8700 email synch issue

Hi all,
I have a Blackberry 8700 (its like a brick). v4.2.194 (Platform 2.3.0.77) with an email issue.
When a user deletes an email in Outlook, the email does not delete from the BB.
I have tried email reconciliation on the handeld, and I have also tried wiping the device and re-activating it on BES (5), however the issue still exists.
Any help or advise would be most appreciated, thanks.
Solved!
Go to Solution.

Sorry wrong forum.
Will re-post elsewhere

IMAP Email / Folder Issues / Deleting Issues

Recently purchased the Palm Pre and love it. I use an IMAP acount through a webhosting company (oneworldhosting). I am able to get and receive email with no problems.
Only issue is that under "Default Folders" in "Preferences", it says "none yet available". Would love to have a sent / trash, etc folders. Only have "Inbox / Outbox". Also, deleted emails do not delete on the server. I have folders in my webmail account, but perhaps that doesn't carry over.
Any thoughts?
Thanks,
Matt
Post relates to: Pre p100eww (Sprint)

yes, I experience the same bug: if I wipe out or delete imap emails_ they disapear until the next sync happens. Then they are bach. Delete simply doesn't work with IMAP!!!! urgent fix needed!!!

Blackberry/Computer email account issues

I receive email on my blackberry device ok, however, the messages are not showing up in my email account when I sign on through my computer. It appears that my blackberry is the primary inbox source.
However, while typing this email I did receive the community mailer notification on both devices, blackberry and computer. Any ideas on what could be going on..
Thanks

What Bifocals mean is that you need to go to AOL's email settings page and bring in necessery changes there.
tanzim
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit

Bridge Email - endless loop

Playbook 64gb
Software   2.0.1.358
Free storage 59.4gb
Torch 9800
Yes Optus - Australia
Software 6.0 bundle 3049   v6.0.0.706 platform 6.6.0.246
Free memory 268562422 Bytes
Application Memory Free space 256.1mb
Device memory free space3.6gb
Blackberry Bridge – Email goes into a loop
The indicator on the top left will show I have 4 emails.   I then open BB Bridge and open Messages – I see the shape of two rectangles filling the screen, then a full white screen, then black   then back to rectangles, white, black …again and again ..   All the while the green circle (hourglass) goes around.    It is as if it has hit a programming loop.   I can exit it, and go to other Bridge options such as Contacts, calendar and they all work perfect.
I have tried restarts, I have tried breaking the ling and re connecting   I have tried removing and reinstalling bridge on my Torch
It was working …. And I can’t think of any install or changes made since it worked.
Any suggestions?     I have run out of options.
Thanks !
Gary
Solved!
Go to Solution.

Lost_at_Sea wrote:
Have you tried the three button reset. It is similar to Control - Alt - Delete on the computer. Hold down the Power Button and both volume buttons at the same time for 15 seconds and then wait 1 minute. Then hold down the power button only until the red light flashes then release it. The PB will restart in about 4 minutes. Report back.
The procedure that you are suggesting does not work with this specific problem, I have personnaly tried it, I even re-installed the OS on my Bold 9900, I have a new OS 7.1 on it, and the I was forced when I attempted to make a backup to reset the Playbook to factory setting, and I still have the same problem as mentioned by the OP
Using the Playbook and the Z10 and the Z30 and loving them
Martin

Blackberry Bridge issues after update

New to the forum and need help!
I have a Torch 9810 and PlayBook
Torch 9810 7.1 bundle 2061
Blackberry Bridge 2.1.0.26
PlayBook OS 2.1.0.1088
BES is used
The Bridge connects to the PlayBook and will allow remote control and bridge browser to be used. However, although the email, text and BBM alert icons appear on the PlayBook they cannot be opened. The Bridge contacts and calender will also not open on the Playbook.
When attempting to open Text messages on the PlayBook the notice "Text Messages was disabled by IT policy" is displayed. There is no IT Policy in place.
When attempting to open BBM on the PlayBook the notice "You must accept the BlackBerry Messenger Licence Agreement on your smartphone to use BBM on your PlayBook". It has been accepted on the phone.
I've tried unpairing, rebooting both devices and repairing to no avail.
Any ideas appreciated

Hi and Welcome to the Community!
Contrary to your belief, there is indeed an IT Policy on the BB...the error message is quite clear on that point. While it is possible to check for an IT Policy via this procedure:
KB30076 How to check for an IT Policy on a BlackBerry smartphone
it is also possible for there to be a "stealth" IT Policy, which gives no hint of its existence save for those error messages. If your BB truly is not now associated with any BES system, then there are procedures you can follow to cleanse it of the latent IT Policy (which could be there as a result of, sometime in its life, the BB being associated with BES...but not being properly cleansed when it was removed from BES...it's not an automatic process to remove the IT Policy). On the other hand, if your BB is associated with BES, then you need to talk to your BES admins for assistance as they control everything.
To cleanse your BB, first take a full backup:
KB12487 How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows
Next, take a manual inventory of all of your add-on apps, license keys, etc...this process will return your BB to a NIB state, and you will have to reinstall everything from scratch (and, before you ask, no there is no other way).
Next, conduct this process:
KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
Now, get your BB properly running on your carrier network, by conducting the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Next, do a SELECTIVE restore from the backup you took earlier...do not do a wholesale restore, if you do, you will restore the offending IT Policy and be right back where you started. Skip over any databases that are not critical, especially those that have anything at all to do with IT Policy:
KB10339 How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file
KB03974 BlackBerry smartphone database list
Now, reinstall all of your apps, reapply those license keys, and reconfigure to your preferred settings. With all of that, you should be cleansed of the IT Policy and should be able to perform the things you desire.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Bridge email issue

From day 1 till I updated the OS on Sunday, i had no issues with the bridge email. Since then, when opening my email from either the icon or from the notification in the top left, the window opens blank white with the green loading icon, then the screen goes gray for a moment...then back to the loading screen then back to gray. In the end my email never loads. Is anyone else experiencing this, or have a fix? So far i have had fun finding fixes and work arounds for the playbook, but this is really frustrating!

I had something similar, not after an upgrade, it just happened. A hard reboot fixed it. Simple to try, just hold down the power button for about 10 seconds. Hope it works.

Q10 blackberry bridge to playbook problem

I have installed blackberry bridge on Q10 and playbook. Successfully paired them up. However, on the playbook, i only see Calendar, BBM icons, but missing the email icon, which is the most useful one. why please?
when i had the blackberry curve, this was not a problem. thanks

Currently the only Bridge features available in the Bridge folder are SMS and BBM. You can't read the BB email on the Playbook any longer. You will need add the email account to the Playbook just as it's added to your Q10.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

BBM icon not showing in Blackberry Bridge on Playbook

I've setup the Blackberry Bridge between the Playbook, and a BB Torch, all the bridge icons are showing except the BBM icon. Is BBM available yet through the bridge connection?
Does anyone know when a video chat app will be available, is is this going to be pushed out through an update?

Here is another example of where someone from RIM needs to STEP UP and provide a definitive answer to the question: Is BBM supported on PB. And the related question: Is SMS messaging supported on PB. Seems crazy that RIM is leaving new PB users in limbo. The answers are all rumors and heresay. Let's get a statement on this from RIM!
Similarly, there are no answers from RIM on the issues with email attachments and other email quirks. **bleep**?

Has anyone else had Bridge Email suddenly fail to load?

I have been plugging along just fine on BB Bridge since I got my Playbook last summer. Suddenly, Bridge Email will not load. It flashes a blank screen, then the outline of the email program, then back to black, then the outline again, black, etc., etc. This goes on indefinitely and email will not load.
All other Bridge applications are working as usual... calendar, contacts, BBM, etc. all work fine.
Email on the Blackberry phone itself has been completely unaffected and works fine.
Have rebooted the Playbook, done a full shutdown, un-paired, re-paired; no solutions.
Will check BB Desktop Manager to see if my most recent backup includes applications/app data. (I back up weekly)
Has anyone else experienced a problem like this? Can the core applications, such as Bridge Email (on the Playbook) be downloaded/re-installed?

MrDavid wrote:
I have been plugging along just fine on BB Bridge since I got my Playbook last summer. Suddenly, Bridge Email will not load. It flashes a blank screen, then the outline of the email program, then back to black, then the outline again, black, etc., etc. This goes on indefinitely and email will not load.
All other Bridge applications are working as usual... calendar, contacts, BBM, etc. all work fine.
Email on the Blackberry phone itself has been completely unaffected and works fine.
Have rebooted the Playbook, done a full shutdown, un-paired, re-paired; no solutions.
Will check BB Desktop Manager to see if my most recent backup includes applications/app data. (I back up weekly)
Has anyone else experienced a problem like this? Can the core applications, such as Bridge Email (on the Playbook) be downloaded/re-installed?
First off this has nothing to do with the OS2.0.1.358. I have had this problem since april 20,2011.
2. If you wouldvhave searched the forums, you would have come across threads about this specific issue. The cause bad code in a html email. I find it is an email from this forum.
There are 2 workarounds.
The first is leaving mail on your server for less time. It may clear up.
The second is to do a full backup and then doing a security wipe. Then a restore with out the app day. Restoring the app data will only put the bad code on the pb.
Make sure you are also running the most up to date bridge software on the phone.
I hope this helps.
Be a Shepard and not an iSheep.

Missing email folder icon on BBT 9800 - Where did it go and how to return it back?

Missing email folder icon on BBT 9800 - Where did it go?
The email icon on my BB Torch 9800 just disappeared. If I type email in the search button it shows me the greyed out email icon but I can't get the icon back on to my homescreen. How do I get my email icon back? And Unhide All is not an option so icant find it.
Please consider the above on urgent basis as I can't see my work mails.
Thanks,

Hi hegazysource and welcome to the BlackBerry Support Community Forums!
Are you using the BlackBerry® Internet Service or BlackBerry® Enterprise Server to receive your email on your device?
Thanks.
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Blackberry Bridge with Proxy

Hi,
I'm using Blackberry Bridge with my Playbook and it works great for email when it's not connected to the Wifi, but when I connect to the corporate Wifi (which uses a proxy) the Bridge tries to use the Wifi for the Messaging (and other) applications. This causes problems as when you try to run the Messaging application you recieve a message similar to this from the corporate proxy server:
Access Denied to http://127.0.0.2:187/messages
Does anyone have a suggestion on how to fix this? It would be nice if the bridge knew to always use the Bluetooth not the Wifi, or if there was an option in the Proxy settings to list exclusions from the proxy.
Thanks,
John

Yep, exact same issue here. I haven't found a work around for this as of yet, I'm also interested if anyone has a solution?
For now, I've been unchecking the 'use HTTP proxy' in wifi setup so I can at least bridge with my BB for mail/calendar and the have limited ability to use the browser to navigate to company internal sites etc (that do not require proxy credential auth). If I need to access the 'outside' with the PB browser, I've been manually editing the proxy server info on the PB. (which subsequently kills the ability to send/rec mail etc) Ugh...
This is definitely not ideal, I'm hoping this is addressed/resolved in upcoming updates. (preferably proxy auto-detect, but bridge simply ignoring the proxy settings would do the trick)

Q5 with Blackberry bridge

I have just upgraded from a 9360 to a Q5. I also have the tablet. While my 9360 shared my calendar and other things with the tablet the Q5 only shares bbm and texts. What have I done wrong?

Hello campocath,
Welcome to the BlackBerry Support Community Forums.
Are you able to see the BlackBerry Bridge application icon on your device home screen? If not, have you checked to see if it is hidden? You can press the menu button and select show all to unhide it. If you are able to locate it, try moving the BlackBerry Bridge application icon to the applications folder. Use this link http://blck.by/1g0TgHg to see instructions on page 197 on how to move application icons to a folder.
Let us know if that helps.
Thank you
-ab
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Blackberry bridge calender problems

hello,
i have no possibility to mark calender entries as privat at the playbook.
second issue, if more then one entry with the same start time the playbook calender shows only one. The torch shows all.
best regards

Hello Steven_online and welcome to the BlackBerry Support Community Forums.
What version of BlackBerry Bridge are you using? Options>Device>Application Management. If it not version 1.0.4.9, you will need to update it.
I have tested this with my device Calendar and my PlayBook and was able to see 3 appointments scheduled for the same time. I tried in the Month, Day and Week view and was able to see them.
I also used a different email account for one entry and it showed up.
As for the Mark as Private option missing on the PlayBook, bridged applications don't have all the features as they do on the BlackBerry.
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

BlackBerry Bridge Calendar

Doesn't sync. Please help. I already tried deleting and then re-adding my email account.

Hi,
Bridge the BlackBerry smartphone to the Blackberry PlayBook and try completing the following:
1. From the BlackBerry PlayBook, Click the BlackBerry Bridge icon.
2. Click on the Calendar icon.
3. Enter the BlackBerry Smartphone password if prompted.
4. Tap on the Calendar Services icon. (this is the third icon from the bottom left)
5. Ensure that the desired calendar(s) is checked
6. Click Done.
Let me know if this helps.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Blackberry Bridge - Email Folder issue

Similar Messages

Maybe you are looking for