Blackberry bridge not working

Hello everyone, I'm seeking help on this one. My PB is not linking to my defice. It links then the connection falls off about 2 seconds into it. I called support and they have the deer in the headlights attitude. Please help. I have a curve model 9330 running 6.0. Also I'm getting a weird message on my bridge app saying that my bbm needs to be updated so I deleted bbm and reinstalled it and still the same thing. Thanks
NEL-REY

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