BlackBerry Browser Issue

Hi,
I am trying to Hit a Sharepoint URL in the BlackBerry Browser when we Hit the same URL in the Internet Explorer a Pop-up will appear and will ask the Username and Password and it is working fine in WEB BROWSER ON THE DESKTOP. But when I access the same URL in the BlakcBerry Browser then the Pop-up is not appearing and a Erro rmessage is shown Stating "Http Error 401:unauthorized access. Problem occures loadin the page....."
But when I enter the same URL in the BlackBerry Simulator Browser then it working fine and shows the Pop-up to enter username and password and goes in side.
I also cross checked in the BlackBerry Browser Options and the POP-UP Blocker is not checked, and the Pop-up for entering th user authtication is not Displaying...Pls help wht might be the other options.

Ok, I did a little more digging.... here's what I found.
I turned off ALL radio connections except for WI-FI, so I am connected through my home internet.
I can still browse perfectly fine to all websites, for example:
m.cnn.com
m.youtube.com
m.google.com
However, when I try to browse to...
m.rogers.com
m.motime.ca
I get the following dialog box *immediately* popping up (extremely fast, almost as if no network traffic was involved at all, making me think it is coming directly from my phone):
"There is insufficient network coverage to process your request. Please try again later." [OK]
That means to me that the phone has a list of sites, perhaps provided by Rogers, that MUST connect through (or simultaneously have access) through Rogers data-plan service. This way, Rogers is somehow able to provide your phone number directly to these websites.
So my question is, did Rogers not inform anyone about this? How do we block this, where is the list of sites that need a phone data-connection to work, which will not work through Wifi only? I was not surprised to see that "m.rogers.com" needs your phone data connection to work.

Similar Messages

Regarding blackberry browser PDF loading issue?

Hi All,
I have uploaded a PDF file on server and in blackberry browser m providng the URL for that particular PDF. I have used BlackberrySessionFactory and ServiceRecordHelper class which are provided by RIM.
The problem is sometimes browser doesn't take much time to downlaod PDF.
and in some cases browser takes much time to download.
I am not able to figure it out what exactly the problem is.
Is it because of network speed or is there some other issue??
Would be of great help if somebody can send a reply.
Thanks.

Hi sumit,
I am facing the same issue. Are you trying to view the pdf in the browser of the simulator or the actual device? For me, the browser does not render the pdf at all in the simulator. Apparently I need to have BES to view the pdf on the simulator browser. Here's the post that says so:
http://supportforums.blackberry.com/t5/Web-Development/Viewing-PDF-through-simulator/m-p/25503#M81
If you can view the pdf on the browser of the Simulator without the BES, then I need to ask a few questions.
Much Obliged.

I'm not able to access goolge docs with the blackberry browser (it worked fine till a few weeks ago)

I'm not able to access google docs with the blackberry browser (it worked fine till a few weeks ago)
seems that this issue happens to a lot of people
is google going head to head with Blackberry ? or is this just a bug ?
Message Edited by avolcoff on 08-27-2009 01:06 AM

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Internet Browser Issues

The issue is......it sucks. Can we download a different mobile browser? If so, how do we unzip it if it's a zip file, how do we install it and get it up and running? I can't watch videos or listen to music with this crappy browser and I can't log into a few of my fav. Websites.

use your blackberry Browser and go to the following URL : http://mini.opera.com/
then select I accept / OK.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

I can't browse using my blackberry browser (wifi connection w/ BB curve 8520)

good day!
i purchased a blackberry curve 8520 (w/contract) from one of the telecommunication companies in my country - philippines. everything started all good until one day i can no longer open/use my pre-installed blackberry browser.
everytime i click on the bb browser logo, the screen just does nothing... nothing loads up on my phone.
then i tried opening the bb browser throgh the task manager panel a message appears stating: "your device does not currently have any browser configuration service book entries. please contact yor service provider to enable the browser on your device"
i have tried rebooting the phone several times, both soft and hard.
can you give me any solution for my problem? TIA.
P.S. i have unlocked my phone so i can use it on other carriers. but the problem started a month before i did so. my two friends also have the same phone (bought the same day as mine) and they are not experiencing the same problem.

seaill09 wrote:
excuse me ? i got the same problem to i click the REGISTER NOW in the menu and it already sent a message in HOST ROUTING TABLE, but nothing happend ? pls. help
Hi and Welcome to the Community!
Here are updated instructions, including notations of the required response from each step. If the response arrives correctly, you move onto the next step. If the response does not arrive correctly, you drop out of the process and contact your mobile service provider for formal support.
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books (pre-BB10 devices only)
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Bridge Browser and WiFi Browser Issues???

Hey everyone,
I've had my Playbook since day one and I have been having issues that I can't seem to get resolved involving the Brdige Browser and WiFi browser.
On the Bridge Browser I can't browse to any webpages. I simply get a non-descript "Not Authorized HTTP://whatevertheurlwas.com" error message. Ive tried dozens of pages, reset the bridge, to no avail.
The other issue is with the WiFi browser. When I try to login to an Exchange 2010 OWA webmail site, I can't click certain check boxes (they arent grayed out, the clcik just wont function). Also - when I try and navigate to a SharePoint 2010 site I get an "Error - A network error has occured" message. It is accessible fine via an iPad, laptop, and desktop computer but not from the Playbook browser.
Any ideas??

I spent about 3 hours with Support on this last night.
Explanation makes sense...could not verify it yet.
Bridge Browser by default uses "Blackberry Browser" to surf the net. If this option is disabled by BES Admin (assumption here is that you are on BES), you will not be able to surf the net. If you have BIS services also, your Blackberry handset (assumption here is that you are on OS v6) tries to open a site through "Blackberry Browser" and then defaults through "Internet Browser"...which is why you are probably surf the net through your handset without any issues.
To verify this, install OS v5 and that gives you the option of picking the browser for your handset. If you get the same message after selecting "BLackberry Browser" on your phone...the above explanation can be confirmed. I am going to try it on my older Blackberry handset with OS v5 over the weekend.
Solution if the above explanation is verified:
Running the web browser in work mode
If the Allow Browser IT policy rule is set to Yes and you configure the BlackBerry® MDS Connection Service to connect a BlackBerry smartphone to the Internet and intranet, a BlackBerry® PlayBook™ tablet that is connected to the smartphone can run the web browser in work mode.
When the web browser runs in work mode, it does not use the Wi-Fi® connection that it uses when it runs in personal mode. Instead, the web browser can connect to the Internet or your organization's intranet using the smartphone's connection to the BlackBerry MDS Connection Service. The tablet encrypts any cached data that is stored on the tablet using the BlackBerry® Bridge™ work key.
A BlackBerry PlayBook tablet user can access the web browser in work mode by clicking the browser icon in the BlackBerry Bridge panel on the tablet, or by clicking on a link in a work application. When a user clicks a link in any work application, such as a link in work email messages, work calendar entries, the contact list, tasks, memos, or BlackBerry® Messenger messages, the web browser runs in work mode if any of the following conditions exist:•
No Wi-Fi connection is available•
Web address does not contain periods•
MDS Browser Domains IT policy rule includes the domain of the web address•
Web address consists of a private IP address as specified in RFC 1918•
Value of the Wi-Fi Internet Access Path IT policy rule is set to "Access through BlackBerry MDS Connection Service"
If these conditions do not exist, the web browser runs in personal mode and connects to the Internet using a Wi-Fi connection.
The web browser cannot run in work mode if it cannot access the BlackBerry MDS Connection Service.

Facebook images are not showing on blackberry browser

I can't see images on blackberry browser, I have the latest OS in my BlackBerry Curve 9320. I have tried all the things like Resend the service books, Removed battery, Wipe Off, Updated the device but it didn't solved my problem. Please tell me the solution for this.

Hey khaled10,
Welcome to the BlackBerry® Support Community Forums.
Do you have the 'Load images' option enabled in the browser? Open the Browser> Press the Menu Key> Options> Under Web Content enable 'Load Images'.
Thanks.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Browser issues on curve 8900

Hi all, I recently got an unlocked curve 8900 TMobile, and it being my first BB, i was excited!
I have a real serious problem connecting to free wifi areas. you see,
my curve 8900 has no options for hotspot. under browser configuration, there is the only option for blackberry browser, and nothing else. i cant even switch to hotspot. i was told that i need to change the browser type to hotspot to go on surf on wifi.
anyone out there able to help??? pleaseeeeee....
i really appreciate any help/advise that i can get from the BB experts thnx so much...

hi apruthi,
reinstall the nic-drivers and check your AP...
if the bios update "improves" the communication of the chipset the drivers have to be updated too.
if you surfing wlan: mabe your card is becoming to hot and causes this failure...
even a encryption can get "worried" - check and renew...
second thought: infected by a virus/trojan/whatever!
got this issue on a machine - only cure was to restore it to factory defaults which was done by a recovery (cd)
services were modified by the trojan, the scanner was unable to find it...
a infected system isnt trusty anymore!
even if you "desinfect" it... you cant be sure that some system files were not modified...

E72 Email and Browser Issue

Hi Guys,
I have recently updated to the newer firmware version in my Nokia E72.. It had been working well for the past few weeks. Now i have a problem in connecting to the internet using my WLAN network in the default web browser. I have added my WiFi connection to the internet group by going thro' Ctrl panel-->Settings-->Connection-->Destinations-->Internet and have also set it as the default connection. In the nokia web browser too, i have selected the access point as "Internet". But whenever i try to access any site, it says, "Connnection not available". What could be that??
As for the issue with the email, it works fine.. i am able to downloiad and view mails.. but i am unable to change the access point settings. I have used my WLAN name as the default access point and unable to change it.
One more thing that I found out just nw is that whenever i use email i.e as long as the WiFi connection remains live via email, i am able to browse the sites using the default web browser. but the moment i disconnect mail, the web browser returns the phrase, "Connection not available" as before. This sounds peculiar..and these two issues are someway connected to another..Doing a hard/soft reset may solve this issue.. but it would be better if someone can help me with a solution to this problem..
Regards
Robert

Was reading this article before. I think RIM is aware of other competing browser's features, so they're taking steps to get the BlackBerry Browser up to date
http://www.internetnews.com/mobility/article.php/3836386/BlackBerry+May+Have+New+Mobile+Browser+by+2...
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Remember to resolve your thread by clicking Accepted Solution.

Problems to download Blackberry Browser with Services Book

Greetings, I have problems to download the Blackberry Browser. I wiped my blackberry in 3 times and it can not install the Blackberry browser. My blackberry only recognizes Internet Browser and I have many issues to download some links by example Facebook's links because it shows Disabled Form or links can only download using my blackberry. I sent more than 5 times Services Books to my blackberry but Blackberry Browser is not installed. I use desktop manager of Blackberry and also it's not installing the Blackberry Browser. I would like , how can I download the Blackberry Browser to my blackberry without Desktop Manager or Services Books ? I appreciate your help.

another option you may have is resettofactory
start- run- type:
cmd
press enter
type:
cd c:\program files\common files\research in motion\apploader
press enter
type:
loader.exe /resettofactory
press enter
please perform a backup first
test your browser before you restore your backup, and to be ssafe I would do a selective restore
open DTM, go to backup/restore- advanced
top left click on file-open
find your backup, it will load on the left side
you current working BB will be on the right side
transfer ONLY the absolute important databases from the left to the right(address, cal, phone logs, messages, sms, tasks, memo)... dont do any that you dont know and dont do any OPTIONS ones
Message Edited by drizzt09 on 07-13-2009 08:40 PM

Using a Mac, Firefox does not allow me to use the vertical scroll bar real-time in Godaddy webmail. It lags and jumps. Godaddy says it is a browser issue. Does not happen in Safari with Mac OS 10.4.11 or on PC w/windows vista.

The problem is not my server (Comcast) as it does not happen on Safari when trying different websites as well as Godaddy.com or my Godaddy webmail. The problem is only when using my Mac OS X 10.4.11 (not my Windows Vista PC) in Firefox. I only began noticing this recently. Godaddy says this is a browser issue with my Mac as they cannot replicate it.
== URL of affected sites ==
https://login.secureserver.net/index.php?app=wbe&clearcookies=1

The problem is not my server (Comcast) as it does not happen on Safari when trying different websites as well as Godaddy.com or my Godaddy webmail. The problem is only when using my Mac OS X 10.4.11 (not my Windows Vista PC) in Firefox. I only began noticing this recently. Godaddy says this is a browser issue with my Mac as they cannot replicate it.
== URL of affected sites ==
https://login.secureserver.net/index.php?app=wbe&clearcookies=1

Nokia 500 and Belle Refresh: browser issues.

Greetings.
The Belle Refresh was indeed a welcome refresh for this low-to-midrange phone. However, there is a serious issue with the browser.
With the update to Qt 4.8, you inherited QtWebKit, an amazing browser I know very well. In a desktop, it's fast, although it eats more memory than Firefox. However, in a cell phone like the 500, with limited amounts of RAM, this browser freezes the phone, due to the lack of memory. I'm also sure this browser can and will break phones with more memory and Belle FPx, since I've made QtWebKit use more than 1 GB of RAM in a computer running KDE.
There is a way to avoid this, called "user agent". Opera Mobile avoids this scenario by telling pages through user agent "hey, don't be hard on me, I'm browsing this from a cell phone", and pages adjust themselves to that scenario. However, you didn't tweak the user agent in your browser.
If you add no user agent tweaking, full HTML5 support, Flash Lite support (the much higher specced iPhone 4S doesn't support Flash), and low memory, you get a nightmare scenario.
1. The webpages send their complete, full featured DESKTOP versions to my Nokia 500.
2. QtWebKit supports everything, so, it makes a faithful attempt to properly render the page, even with Flash apps.
3. Nokia 500 has only 70-80 MB of RAM free for apps to use.
4. Boom.
Can you release a hotfix for Belle Refresh, changing the user agent of Nokia Browser to something that can trigger the mobile version of web pages? In that scenario, QtWebKit will eat much less memory and everyone will be happy. And please, can you do this for everyone using Belle Refresh?

I can confirm serious browser issues with the Belle refresh on a C6-01 device. The crash is so severe that only taking out the battery helps. It typically occurs when scrolling larger, feature-rich (and image-rich) webpages, so far I've seen this only on mobile connections (Edge, Umts), but that may be due to lack of testing with WLAN. (Where I've got WLAN I've usually a more powerful device as well..

IWeb pages reverting to older version- not a browser issue, deleting prefs/caches no help

Hi everyone, forgive me if this is a newb question but I've scoured the internet for answers and all of them I've already tried with no luck. I'm using iWeb and encountering a problem that has me completely stumped. I'm trying to publish changes to my site, (I do not use mobileme, I publish to disk and upload files via Fetch) and for some reason something is changing my html files when I try to upload them. The html files are correct on my hard drive when I publish them, and yet when I upload them, they revert to the older version. This is not a browser issue, as I've cleared my cache, refreshed and tried using Safari, Firefox and Chrome with no luck. I've also tried 're-setting' iWeb by deleting iWeb preferences/cache, and tried moving the domain file from application support, creating a new website, deleting it and then re-loading the old site. Nothing, still the old site. It's new in iWeb, new when I open the html files on my drive, and old as soon as I upload.
I seem to remember having this problem before, and what I found was iWeb's cache kept replacing my new pages with the old ones every time I wanted to upload them. 'Re-setting' iWeb did the trick then, but it's not doing it now. Any ideas on what is going on? It's a little disconcerting seeing a file correct on the disk and then change itself, while uploading, into an incorrect version.
Using:
iWeb 3.0.3
Mac OS 10.6.7
Mac Pro 2.66 Dual core

If you make changes to a page there are files in the Scripts folder that get updated and must be uploaded also. Depending on what you're using to up load the files it can be setup to upload just those new or modified files.
Cyberduck is a free FTP client that works very well and if used in conjunction with this tutorial will upload only those new or modified files: #2 - Uploading only those new or newly edited and published files when using a 3rd party FTP client
OT

Uable to open PDF document in proper format on blackberry browser

We are trying to open a document hosted in MOSS document library using blackberry browser. The document type can word, excel, power point, pdf. But when we are trying to open PDF document using blackberry browser the document is displayed as long string of text message rather than PDF document and strips all the formatting.
But if we email the same document and try opening that in blackberry then it works fine. Please share your thoughts, how we can properly render these documents on blackberry browser. Because this is a show stopper for our solution approach in which user can open any document on his blackberry.

mreynaud wrote:
I read your post on Blackberry Support Forms and I'm wondering if you ever found a practical solution to opening PDF documents in the Blackberry Browser?
mreynaud, did you read my answer dated 04-22-2009 12:45 AM ?
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Upgrade to ECC6 & Unicode: IE Web Browser Issues?

Has anyone experienced web browser issues at display time? We are on IE7. We are now using the internal ITS. Our carriage returns are totally being ignored by the browser. Thus, we have a dropdown box to pick one of the businesses multiple partners, and because the HTML is not formatted correctly in the browser, the dropdown doesn't work, and we get an "array not created" error messsage in IE7.
I know that there are options in the IE 7 browser under the menu item "view". I've tried changing these to some different Unicode settings, but without luck.
Has anybody some experience with this issue?
Thank-You

Hi Tim,
this might be problem with Support package, by default Sap neweaver 2004s application comes with SP6, u can upgrade to higher SP to solve these type of problems.patch your system up to SP12 or SP13 and try.
Thanks & Regards,
Manikandan Dhanakoti
Edited by: Dhanakoti.M on Oct 23, 2009 7:45 PM

BlackBerry Browser Issue

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