Blackberry calendar not synching with Outlook

Hi guys,
We did 2 upgrades and now some black calendar are not synching naymore with outlook.
Here's our setting
We had Blackberry Enterprise server professionnal 4.0.17 or something like that we upgraded to Blackberry server Express 5.0.3 MR 1 (Bundle 19) for Exchange server
we had Microsoft Exchange 2003 and we upgraded to 2010
Microsoft Exchange Server 2010 Version 14.1.218.15 with service pack installed Update Rollup 5 SP1 and Update Rollup 4-V2 SP1
The issue is with some Blackberry device when you add something to the Black Calendar it's not showing up into Outlook calendar.
I tried to removed every cical ligne into the services book and resend the service book from the blackberry server, had no luck
I tried these steps :
On the BlackBerry smartphone, open the Calendar application.
Click the Menu button and click Options.
Set the Wireless Synchronization option to No.
Click the Menu button and click Save.
Set the Wireless Synchronization option to Yes.
Click the Menu button and click Save. Turning wireless calendar synchronization on and off will reset the calendar database on the BlackBerry smartphone.
Create a calendar entry in Microsoft Outlook and verify that the entry wirelessly synchronizes to the BlackBerry smartphone.
no luck too..
I don't know where to look at now have you any hint or clues

Hello guys,
here's some new information I tried / double checked...
I make sure that Options > Advanced Options > Default Service > is set to Desktop no facebook or something else configured on the device
I'm thinking of doing this.
we can try a forced reload. Before proceeding you need to be
aware that these steps will erase the device calendar and load a fresh copy from the server. On the device open the Calendar > press menu > Select Options >
Type RSET (nothing will appear as you type) > Then when prompted select Yes to erase the device Calendar and load a fresh copy from the server.
this would really be my last option because our employees that are having the synch issue had added some important stuff into their calendar related to their job and this information is only available on the blackberry calendar...
thanks for any advice you have about this issue.

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Summary: Had to get motherboard fixed under factory warranty which included new hard drive, and reinstall everything on an HP DV7 laptop. So this is a clean installation of everything on the laptop (Win7). Configuring iTunes and Outlook 2010 for two iPhone 4S users (myself and wife) was my last step. Re-established each user account to iTunes. Calendar synch problem popped up on one of two iPhones that did not exist before.
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