Blackberry Curve 8330 OS 4.5 sound "crash"(all sound stops)

Issue:  No sound of any kind for anything.  When calls, messages, or notifications are recieved the LED blinks as normal and the phone will vibrate if it is set to.  Sounds do not play for any notification or in the media player;  All sounds show up properly and their lengths display as normal however when play is pressed almost nothing happens.  The play button changes to pause(as it should during playing) and a progress bar appears, but the player stops almost immediately and without playing any part of the sound(the changes are only visible for a moment).
What causes the issue:  Unsure.  I believe whatever underlying portion of the OS that controls sounds is crashing when it is called to play a sound, but I don't think it's any sound in particular.  The first time I encountered this issue I was changing notification tones and browsing through the list of sounds.  The sounds were playing as normal and then simply stopped upon selecting a tone from the list(there was the normal delay as if it would play the sound, and then nothing).  I had played the sound before, and it was a default sound.  This time(the second time) sound stopped as I recieved a notification.
How to solve: Temporarily, popping the battery out and putting it back in seems to reset the issue.  It doesn't happen very often, but I haven't found a consistent trigger other than trying to play a sound(any sound).  For good?  That's what I'm hoping you can tell me.  Could this be a bug with the way the current OS version on the 8330 hardware handles audio?  I hope this is something that can be fixed, or will be in the future.
Message Edited by Spewn on 09-11-2009 07:25 PM

You can download the software from Alltel's webpage. For assistance upgrading please see the link below.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=ex&bbid=TSEBB_1206041566938&url=&stat...
Feel free to give Kudos if I have helped you.

Similar Messages

  • BlackBerry Curve 8330 Sound Problems...HELP!!!

    Okay I just got my BlackBerry Curve 8330 about 2-3 weeks ago and it's great. But yesterday I noticed that the notification tones for the sound profiles aren't working I've checked them to make sure it's not on mute or turned off, and they weren't. And when I went into the media thing and went to go listen to the ringtones, they wouldn't even play. I don't know what's wrong with it, I've tried looking at the help thing in my BlackBerry, but it doesn't help. Also I don't have internet on my BlackBerry so that can't be a cause. Can anyone please help me and tell me what's going on with my BlackBerry and help me fix it?

    Does it happen 3 times a day?
    I do a pull once a week just for maintenance. Like a PC you can have fragmented memory, temp files, open files from rouge apps, etc and doing a battery pull resets them.
    Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
    Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
    BESAdmin's, please make a signature with your BES environment info.
    SIM Free BlackBerry Unlocking FAQ
    Follow me on Twitter @knottyrope
    Want to thank me? Buy my KnottyRope App here
    BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

  • Cannot Send E-mails form Blackberry Curve 8330

    THis morning, I moved my Blackberry Curve 8330 from using the desktop redirector to now using the Enterprise Server version 5 on a Microsoft Exchange server.  I have done this with 8 other blackberries as well.  Every blackberry except mine is able to send e-mail messages from their blackberries after the move except mine.  Everytime I try to send a message, I get the red X. 
    Does anyone have any ideas on how to resolve this issue?

    Can you open the message and scroll up and see if there is an error in the message header?
    It sounds like you may have a send as permission error or are not permitted for BES acces on your data plan.
    Are you the domain admin? do you have domain admin rights on your AD Account?
    If so remove yourself from the domain admin group and create a vanialla account for doing the admin tasks.
    Chesk the send as permissions are set and try again.
    Also check with your carrier and see if you are provisioned for Blackberry Prosumer (BIS), BlackBerry Enterprose (BES) or BlackBerry Enterprise Plus (BES+).
    If your only BIS you'll get the red x if your trying to send and activated against a BES.

  • Blackberry Curve 8330 – fixes for poor audio quality?

    Hello,
    I have a BlackBerry Curve 8330.
                When I use it to play music (mp3s with a good high bit rate) the sound quality is excellent using the “official” headphones that came with the phone (3.5mm jack) and when I play music using the phone’s speakerphone.
               But I run into problems when connecting the phone to 1) External computer speakers (good ones) and my car’s auxiliary input (2007 Camry) to play music off my Curve on the car speakers/system. In both these instances I am connecting the BlackBerry with a male-male 3.5mm connector wire (I understand that the Curve has a 3.5 mm headset/audio output, unlike most phones which are 2.5 mm outputs?).
               I have tried several 3.5 mm male-male connector wires but get the following problems when playing music on both the external computer speakers and my Camry:
    -- Low volume and muffled sound
    -- A loud one-second burst of static/click when the music player goes to next song
    Can you help me figure this out?
    Thanks!

    I have the same problem. Using my iPod fixed the problem.

  • Blackberry Curve 8330 Error when doing backup

    My blackberry curve 8330 has never been able to back up ... i thought that it may have just been my laptop as it was on its way out but i just bought a new laptop and set up the software on it and my blackberry still will not back up or sync with my laptop.  What can i do to fix this problem?

    your backup is good except your sound profiles
    you could also go to backup-restore- advanced
    push all databases from right to left except profiles
    then file save... this way you get backup without the sound profiles

  • Google Maps no longer works for my Verizon Blackberry Curve 8330. What is wrong with Google???

    For the past 11 months, Google Maps and Gmail have worked wonderfully with my Verizon Blackberry Curve 8330. Tonight, all of it stopped working. I tried to load Google Maps and failed. Kept getting the error message "Network Unavailable, blah blah blah". I tried restarting the phone, removing and reinserting the battery, until I finally uninstalled Google Maps. Now when I point my browser (OperaMini) to m.google.com to download and reinstall Google Maps, it says "Sorry the Google Maps application does not work on your 8330." This makes NO sense. Why would Google suddenly remove support for my phone? Is there a work around? Before uninstalled, I tried all sorts of tricks with editing permissions to no avail.
    Also, Gmail is refusing to check mail, occasionally saying that a data connection is needed. That also makes NO sense as I have great phone reception.
    My internet (OperaMini) and normal calling and texting capabilities are unaffected.
    In conclusion: Is there ANY WAY to get these Google applications to reinstall and work on my phone? Or has Google screwed me over? Any help would be tremendously appreciated!
    Thanks,
    Hyun
    Solved!
    Go to Solution.

    Yes there are some issues with data connection with all carriers.
    Major outage!
    So grab a favorite beverage and wait it out.
    Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
    Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
    BESAdmin's, please make a signature with your BES environment info.
    SIM Free BlackBerry Unlocking FAQ
    Follow me on Twitter @knottyrope
    Want to thank me? Buy my KnottyRope App here
    BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

  • Looking for info on Blackberry Curve 8330

    Hello,
    I'm new here, but I have a question. I'm looking seriously at upgrading from the my LG enV phone to a Blackberry Curve 8330. My quesiton is, is it true that you can not use the phone for calls, web surfing or email while it is charging? Other than that it seems like a wonderful phone.
    Thanks for any help.
    George
    Solved!
    Go to Solution.

    pickerman wrote:
    My quesiton is, is it true that you can not use the phone for calls, web surfing or email while it is charging? Other than that it seems like a wonderful phone.
    eh? No, that is not true.
    While charging either to a wall outlet, automobile charger or the USB cable to the PC, the device is perfectly usable for ALL functions.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry Curve 8330 Email Help (MS Exchange)

    I am currnetly working on the Blackberry Curve 8330. I need to configure this phone to work with Microsoft Exchange. I need to somehow access the advanced settings of the phone so i can put in the IP address of the Server, so i can receive emails from the Exchange.
    If anybody had any ideas please let me know.
    Thanks
    Solved!
    Go to Solution.

    Hi and Welcome to the Forums!
    If you are attempting to configure it for BES, then I suggest seeing your BES admins as they control the activation process.
    If you are attempting to use your firm's internet-facing OWA and use BIS, then use these instructions:
    KB03133 How to associate a Microsoft Outlook Web Access email account with a BlackBerry Internet Service account
    If you have some other configuration, please let us know what it is so that we can guide you better.
    Cheers!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Can't sync blackberry curve 8330 to entourage 2008 on imac using pocketmac

    I have a brand new iMac so I'm new to the blackberry/mac communication issues.  I have received 3 different error messages.  First, "The application PocketMac Sync Manager quit unexpectedly".  Second, "error 1 skipping" and current "the application ERim contacts/Notes/Calendar quit unexpectedly."  Library not loaded, reason: image not found.  I have tried the following:
    - Installed and uninstalled PocketMac 4.1.25 software & drivers TWICE
    - Sent to trash and emptied blackberry USB file extensions from the library
    - Changed auto enable mass storage mode when connected to "yes" 
    iMac OS X 10.5 Leopard with Entourage 2008
    Verizon blackberry curve 8330 v 4.5
    Please help! 

    I'm having the exact same problem!

  • Calendars for Blackberry Curve 8330......

    Ohhh please help me!!!! I just bought the Verizon Blackberry Curve 8330. I a coming from a Palm Treo 700P. I love the Curve but I do not want to have to use outlook. Anyone who used Palm knows you could have multiple calendars and on both the Pam and Computer. I have all my dads medical, appointments, my cancer appointments and both of our lives on my Palm. When Verizon Synchronized it only the phone #'s came through and nothing for the calendar. I am now having to carry my palm treo for the personal information, drug histories, appointments, etc. Does anyone know of a program with the Calendar for both the desktop and the blackberry that I can download that will synch to each other or have any other ideas on what I can do? I would so appreciate it. Thank you so very much for any help.
    Suzanne

    Ohhh please help me!!!! I just bought the Verizon Blackberry Curve 8330. I a coming from a Palm Treo 700P. I love the Curve but I do not want to have to use outlook. Anyone who used Palm knows you could have multiple calendars and on both the Pam and Computer. I have all my dads medical, appointments, my cancer appointments and both of our lives on my Palm. When Verizon Synchronized it only the phone #'s came through and nothing for the calendar. I am now having to carry my palm treo for the personal information, drug histories, appointments, etc. Does anyone know of a program with the Calendar for both the desktop and the blackberry that I can download that will synch to each other or have any other ideas on what I can do? I would so appreciate it. Thank you so very much for any help.
    Suzanne

  • Computer AND Device manger won't recognize Blackberry Curve 8330. .PLEASE Help

    I have tried so many different things. . I am at the end of my rope.  My computer AND the Device Manager won't recognize my Blackberry Curve 8330 anymore.  It use to but then Sprint had me to do a hard reset and it hasn't done it since.  I am running Vista.  I have downloaded all different versions of the Desktop Manager, Blackberry Drivers etc.  I know that the USB works because it recognizes other devices.  Plus when I plug the blackberry in, the little plug shows up for about five seconds and disappears.  Plus when I unplug it and the blackberry screen is dark, it lights up so something is being recognized somewhere.  This is frustrating because I don't have my contacts backed up and I am trying not to do a hard reset to lose them again.  I have tried this on two different computers running Vista and the other XP.  I get the same result with both.  I don't know what happened to make both stop recognizing my blackberry.  Any assistance would be greatly appreciated. 

    please read this article from the public knowledge base :
    http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15486
    Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

  • BlackBerry Curve 8330 won't boot, LED blinks and hourglass spins

    I bought this pink BlackBerry Curve 8330 in December of 2008. It has worked perfectly since and I've never gotten it wet. It's been dropped 4-5 times, but never from more than 3 feet.
    This afternoon, in the middle of writing a text, it suddenly powered off and the red LED light came on like it does when it is turning back on. It went off, the screen stayed black, then a few seconds later the screen turned on with an hourglass spinning for about five seconds, then the light turns off and everything goes black again for a few seconds, then the LED light comes on again and the cycle is repeated. It did this five times before I had to put it away as we drove home. When I got home, it had finally booted the whole way, but the battery was so low the radio was off, so I plugged it into the USB charger on my desktop computer.
    When I came back later, the phone had stopped charging and was on a black screen with the LED light on, just like earlier. It went through this cycle a few times.
    I pulled the battery and put it back in, same thing happened. Black screen, white screen with hourglass, black screen.
    I plugged it back into the USB charger and as I type this, the little psycho has booted completely and it shows that it is charging.
    Device info
    Your carrier: Telus Mobility
    Model info and OS version: v4.5.0.186 (Platform 3.4.0.59)
    Apps and free space
    File free before and after a battery remove/replace.: 28042909 bytes / same
    Did a battery pull fix your issue? No
    Apps installed and their version if possible.: Too many to type out right now, but the latest ones to be updated were SocialScope Lite v0.9.6.20, BlackBerry Messenger 5.0.2.12 (both updated automatically)
    BT device model/version (you will have to look at the BT device): No bluetooth (hope that's what BT stands for)
    How can I fix this so it doesn't keep happening? Thanks so much in advance.

    Hi and Welcome to the Community!
    Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
    With the battery inside, connect your BB to the wall charger
    Leave it alone for 2 hours, no matter what the LED or the display does
    Remove the battery
    Wait 15 minutes
    Insert the battery
    Wait another 2 hours, no matter what the LED or the display does
    This has been known to "kick start" some BBs.
    It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
    Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
    Obtain access to a known good and identical BB...use your battery in it and see what happens
    The results of this will indicate if it's your BB or your battery that has the problem.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry curve 8330/ How to use as Modem

    Hello Everyone! Please, I desperately need your help. I would like to use my blackberry curve 8330, as a modem for my laptop pc. Can it be done? If so; how? If it cannot be done can you let me know that as well. Thank You all very much! I wait to hear from someone

    from http://docs.blackberry.com
    Bluetooth profiles
    Depending on your BlackBerry® device model and wireless network, some profiles might not be supported.
    A/V Remote Control (AVRCP): This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry device. Data Transfer: This service allows you to connect your BlackBerry device to Bluetooth enabled devices that support the transfer of data such as media files.
    Desktop Connectivity: This service allows you to connect your BlackBerry device to a Bluetooth enabled computer that is running BlackBerry® Desktop Software so that you can synchronize your organizer data.
    Dial-Up Networking (DUN): This profile allows you to use your BlackBerry device as a modem when it is connected to a Bluetooth enabled computer that is running BlackBerry Desktop Software.
    Handsfree (HFP): This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets and car kits that support the Handsfree profile.
    Headset (HSP): This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets that support the Headset profile.
    Serial Port Profile: This profile allows you to connect your BlackBerry device to Bluetooth enabled devices that support desktop connectivity, wireless bypass, and data transfer.
    SIM Access: If your BlackBerry device uses a SIM card, this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry device so that you can make and receive calls using the car kit. When you use this feature, data services (browser service, email messaging, PIN messaging, and MMS messaging) are not available on your device, and phone services are accessible only through the car kit. Before you can use this feature, you might need to enter a 16-digit alphanumeric code, generated by the car kit, on your BlackBerry device.
    Wireless Bypass: This service allows you to connect your BlackBerry device to a Bluetooth enabled computer that is running BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network. To use this service, your email account must use a BlackBerry® Enterprise Server.

  • Syncing contacts from a Blackberry Curve 8330 to iPhone 4

    I currently have an Blackberry Curve 8330 and want to transfer my contacts to my new iPhone 4. The Blackberry I have does not support Verizon Wireless’ Backup Assistant. I used Blackberry Desktop software on my Mac and did a backup/synced my phone with the application. What do I do next to get my contacts onto the iPhone?

    http://discussions.apple.com/thread.jspa?threadID=2747729&tstart=0

  • Windows live on blackberry curve 8330

    Hi everyone, I'm new to the world of blackberry, only had mine for 1 week.  The question I need to know is I have a blackberry curve 8330, it came with blackberry messenger on it, but I didn't really like it, so I don't know if I did wrong, but I put windows live for blackberry on it....seems to work fine, now that I have it on I have been wondering if I should have done it, could I have problems down the road.
    Solved!
    Go to Solution.

    Indeed, you carrier may prevent you from using the Windows Live service on your BlackBerry device.
    but it was available back in July 2008.
    http://blackberrysync.com/2008/07/windows-live-messenger-comes-to-telus/
    I see no reason why it wouldn't be the case today.
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Maybe you are looking for

  • New Price increase for Free Multi Room DVR for Life?

    My Free Multi Room-DVR for Life has gone up again, but not my discount. How is this posible? This makes no sense to be. An increase in old equipment in my own house.

  • Unregister service name from listener

    Hi, I have a default listener (named LISTENER, port 1521) and a database with SID=ORCL. The database automatically registers with the listener, the output of "lsnrctl status" is: Service "orcl" has 1 instance(s). Instance "orcl", status READY, has 1

  • Need Help with viewing sync re Bold 9700

    I have a Bold 9700. I cannot seem to view on the PC the memo data that I sync from the Bold? HELP!!!

  • Load balancing between two routers

    I have two routers connected through the LAN connection. The first one is using as routing protocol EIGRP, the other one is part of the managed service and I do not have access to it. I would like to make a load balancing between the two of them by r

  • Is there a way to access purchased music on both home and work computers?

    I've finally started using the iTunes music store after years of avoiding it and I've purchased and downloaded a bunch of songs on my home computer. Today I installed iTunes on my work computer and was about to buy some new songs when I discovered th