BlackBerry Curve 8520 Battery life issue and Loading icon

Hello, I have an issue with my BlackBerry Curve 8520, the problem is that it has extremely low battery life and half the time it has the loading circle thing in the middle, I first thought it was my batteries fault but after buying a new battery the loading circle thing still comes up but not as much but the battery life is still extremely low (locked or on standby whatever its called it lasts around 2-3 hours, Ive turned off my bluetooth and the problem still remains please help!

Anthony (or anyone else monitoring this thread):
So, what was the outcome of the troubleshooting session with "windycity"?
I don't have a problem with a mysterious icon; however, the anemic battery issue is exactly as windycity described: new charged-up Samsung Haven phone is on; no calls in or out; no text messages either; however, in slightly less than 24 hours, the Haven goes from having a fully-charged battery to one that's dead, or just about.
Like windycity, I bought this simple phone for my father, who just wants a phone he can make voice calls with, nothing more.
However, the sad peformance of this phone+battery has not helped me in my campaign to at least get him to dip his toes into the digital stream -- in fact, he wants me to take it back and cancel the plan!
I'd really rather not do that, but we'll need some kind of resolution to this problem first.

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    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
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    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
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  • My Blackberry Curve 8520 screen has gone white but the sounds and everything still work

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    Click " Like " if you want to Thank someone.
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    Click " Like " if you want to Thank someone.
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  • IPhone 4S Battery Life: Best solutions and procedures for 1st time user: 1-Do you have a battery life issue (learn first what the usage time spec is about) 2-What can you try to remedy the situation without reading 500 pages of posts

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    Depending on how they are configured, a few features may decrease your iPhone battery life.  For example, the frequency with which you retrieve email and the number of email accounts you auto-check can both affect battery life. The tips below apply to an iPhone running iOS 5.0 or later and may help extend your battery life.
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    Turn off push notifications: Some applications from the App Store use the Apple Push Notification service to alert you of new data. Applications that extensively rely on push notifications (such as instant messaging applications) may impact battery life. To disable push notifications, go to Settings > Notifications and set Notifications to Off. Note that this does not prevent new data from being received when the application is opened. Also, the Notifications setting will not be visible if you do not have any applications installed that support push notifications.
    Fetch new data less frequently: Applications such as Mail can be set to fetch data wirelessly at specific intervals.  The more frequently email or other data is fetched, the quicker your battery may drain. To fetch new data manually, from the Home screen choose Settings > Mail, Contacts, Calendars > Fetch New Data and tap Manually. To increase the fetch interval, go to Settings > Mail, Contacts, Calendars > Fetch New Data and tap Hourly. Note that this is a global setting and applies to all applications that do not support push services.
    Turn off push mail: If you have a push mail account such as Yahoo! or Microsoft Exchange, turn off push when you don’t need it. Go to Settings > Mail, Contacts, Calendars > Fetch New Data and set Push to Off. Messages sent to your push email accounts will now be received on your phone based on the global Fetch setting rather than as they arrive.
    Auto-check fewer email accounts: You can save power by checking fewer email accounts. This can be accomplished by turning off an email account or by deleting it. To turn off an account, go to Settings > Mail, Contacts, Calendars, choose an email account, and set Account to Off. To remove an account, go to Settings > Mail, Contacts, Calendars, choose an email account, and tap Delete Account.
    Turn off Wi-Fi: If you rarely use Wi-Fi, you can turn it off to save power. Go to Settings > Wi-Fi and set Wi-Fi to Off. Note that if you frequently use your iPhone to browse the web, battery life may be improved by using Wi-Fi instead of cellular data networks.
    Turn off Bluetooth: If you rarely use a Bluetooth headset or car kit, you can turn off Bluetooth to save power.  Go to Settings > General > Bluetooth and set Bluetooth to Off.
    Use Airplane Mode in low- or no-coverage areas: Because your iPhone always tries to maintain a connection with the cellular network, it may use more power in low- or no-coverage areas.  Turning on Airplane Mode can increase battery life in these situations; however, you will be unable to make or receive calls.  To turn on Airplane Mode, go to Settings and set Airplane Mode to On.
    Adjust brightness: Dimming the screen is another way to extend battery life.  Go to Settings > Brightness and drag the slider to the left to lower the default screen brightness. In addition, turning on Auto-Brightness allows the screen to adjust its brightness based on current lighting conditions.  Go to Settings > Brightness and set Auto-Brightness to On.
    Turn off EQ: Applying an equalizer setting to song playback on your iPhone can decrease battery life.  To turn EQ off, go to Settings > iPod > EQ and tap Off. Note that if you’ve added EQ to songs directly in iTunes, you’ll need to set EQ on iPhone to Flat in order to have the same effect as Off because iPhone keeps your iTunes settings intact.  Go to Settings > iPod > EQ and tap Flat.
    Usage specs for the 4S - http://www.apple.com/iphone/specs.html:
    Talk time: Up to 8 hours (12.5% per hour drain) on 3G, up to 14 hours (7.1% per hour drain) on 2G (GSM)
    Standby time: Up to 200 hours (0.5% per hour drain)
    Internet use: Up to 6 hours on 3G (16.6% per hour drain), up to 9 hours (11.1% per hour drain) on Wi-Fi
    Video playback: Up to 10 hours (10% per hour drain)
    Audio playback: Up to 40 hours (2.5% per hour drain)
    So a scenario of normal usage could be for example: 4 heavy hours of 3G internet browsing (66.4%), with one hour of call on 3G (12.5%) and 22 hours of standby (11%) = 100%
    A battery life issue is a problem where the drain is really out of spec either during usage or standby or both. For example, multi-% per minute drain during usage or a 10% drain per hour during standby is problematic. Browsing the internet on 3G during one hour and losing 16-17% is not.
    Apple's test methodology for claiming the specs:
    http://www.apple.com/iphone/battery.html
    Procedures
    davidch tips (reset+full discharge recharge):
    Go through these steps to address the battery after updating to iOS 5.0.1:
    1. Reset all settings (settings app-> general-> reset)
    2. Go through initial setup steps (lang, wifi, siri, enable location, etc) and choose setup as new phone (don't worry your apps, data, contacts, mail will still be there). Do NOT restore from iCloud or iTunes (It can copy back corrupt settings)
    3. Turn off system location services timezone and iAd
    4. Fully discharge battery  (tilll it shuts off with the spinning wheel)
    5. Fully recharge battery (overnight if possible)
    In my experience this improves the Standby battery drain issue significantly in most cases.  It reduces drain from 2-4% or more per hr to 0.5% or less. It has worked for many, many users now. If it does not work after a few try's you may have a real battery or hardware issue and should contact Apple.  Good Luck!
    ram130's variant of davidch i.e. additional steps:
    Now using davidch original steps and attaching the tweaks I made to get me more usage. As shown on page 29.
    Go through these steps to address the battery after updating to iOS 5.0.1:
    1. Reset all settings (settings app-> general-> reset)
    2. Go through initial setup steps (lang, wifi, siri, enable location, etc) and choose setup as new phone (don't worry your apps, data, contacts, mail will still be there). Do NOT restore from iCloud or iTunes (It can copy back corrupt settings)
    3. Turn off system location services timezone and iAd
    4. Fully discharge battery  (till it shuts off with the spinning wheel)
    5. Fully recharge battery (overnight if possible)
    6. Disable Siri 'Raise To Speak' and REBOOT *( if possible use another camera to verify the                 infrared is off after the reboot).
    7. Set emails, icloud and calendars to fetch. ** test. Mines on hourly.
    8. If your in a no signal and your phone is saying "Searching..." even after 10mins, reboot while in that area and after 1-2min it should say "No Service". This mainly applies to Verizon customers and improve battery life in these areas.
    9. *optional* Goto Settings > General > Network and you will see "Hotspot.." loading something, wait a few seconds and it should say "setup personal hotspot" then exit out.
    * I notice a great improvement after disabling this and rebooting. This increased my "screen on" usage or at least helped it. Make the change.
    ** I have not tested push yet to narrow down the drain but I had this change on my phone. I believe exchange push is responsible for some stand by drain. As for icloud, haven't notice much of a difference. Just try it for a day. My email still came in fast most times. Again still testing, will report back on these..
    buxbuster tips(wifi sync, iCloud):
    These are my own tested workarounds that worked for my iPhone 4S and seemed to have worked for others as well :
    Workaround number 1. Deselect wifi-sync in iTunes and press sync.
    If that doesn't work try :
    Workaround number 2 : Remove iCloud, reset network settings. ( I guess this won't work for you since you don't have it enabled ).
    If both workarounds fail, you can always try to completely wipe your phone. That also solved some of the cases out there.
    rolandomerida tips - i.e. buxbuster and additional steps:
    Finally, I solved the syncing error loop. My contacts are syncing flawessly again between my devices and iCloud, and yes, the battery stopped draining, which is the main topic here.
    I followed instructions from buxbuster (check his workaround a few pages up!) and an additional BIG step to restore contacts and syncing, as seen in a MacRumors forum.
    This is what I did:
    1. Make a backup of your Address Book, using the vCard option (or both, it doesn't hurt). Save it for later.
    2. In your iPhone, delete iCloud account. When it asks, accept both: delete AND delete from my iPhone.
    3. Reset network settings. The iPhone will restart, then will ask you to unlock the SIM card.
    4.Turn Wi-Fi on.
    5. Add the iCloud account again.
    That's for Buxbuster's workaround. For some, it might work just like that. My iPhone repopulated from iCloud after step 5, but I still had that "server error" on iCloud. I had to do some extra steps, since my Mac was not syncing to iCloud and couldn't edit anything on my Mac or iCloud. Syncing back had to be fixed, too. If not, the syncing loop would continue from my iPhone, and the battery would drain awfully again.
    1. In System Preferences -> iCloud, I turned Contacts off. I chose "keep on My Mac" those contacts, but I got an empty Address Book after a while. And a few minutes later, iCloud contacts were empty and my iPhone also. It is scary at first! Now, before importing that vCard backup...
    2. Turn Wi-Fi off. This is important, since your contact-empty iCloud will attempt to wipe your Address Book from your Mac in seconds after importing.
    3. Import your vCard backup to Address Book. Just drag it to your blank Address Book window; it asks if you want to import "x" number of cards. Of course, say yes.
    4. Turn Wi-Fi on, and then iCloud contacts on again (System Preferences -> iCloud). It will offer to merge your newly populated Address Book with iCloud (which is empty at this point). It should upload every single contact to iCloud, and then to your iDevices. If not, a fifth step would be to import the vCard file to iCloud, but it shouldn't be necessary.
    So, with iCloud syncing working correctly, there is no battery draining! Again, that was my particular issue.
    I can't tell if this is the single answer to the widely spread battery draining problem, but it sure can be fixed with these workarounds, and yes, Apple should address the problem with a future update, for we affected customers don't need workarounds in the first place
    This is the MacRumors discussion:
    http://forums.macrumors.com/showthread.php?t=1256807
    And dont' forget to check buxbuster's fix, video, and THANK him!
    Miless tips (full 800mb release of 5.0.1 and sanitizing a restore):
    As for 4S battery life. Try doing this,
    1. Settings>Location Service ... disable all location services you do not need. In particularly Facebook because it drains the battery a lot.
    Scroll down to the bottom at Settings>Location services>System Services ... Disable Setting Time zone, location based iAds, Diagnostic & Usage.
    2. Settings>Notification>Calendar ... turn off the Notification Centre.
    3. Settings>General>Reset ... do Reset All Settings. Doing this will not wipe out your iPhone. It will just Reset the network settings, location warning, keyboard dictionary, etc... but it will clear up some corrupted data there. Generally this will help.
    Try these 3 steps first... if it still drains a lot, try the following,
    4. Drain your battery down to 1%. Then charge it up using USB from PC ... not the charger. The charger output 1.0 A ( x 5V from USB ... you get 5W power). From PC, output is only 0.5A x 5V = 2.5W power. Charging is slower but trickle charge 4S helps the battery retain its charge better. I think it takes about 3-3.5 hours to charge full from USB/PC compared to slightly below 2 hours using iPhone charger.
    If after doing the above still could not solve your battery issues (mine with iOS 5.0 was ok up to step 4, but not iOS 5.0.1).... plug you iPhone to a charger (any charger), from iPhone, access your iCloud ... set it up if you havent. Back up your iPhone data to iCloud. if you do not have enough storage (only 5GB is free), go to details and select the apps you need its data backup, choose only those you really need and leave those unnecessary ones out. Back up your camera roll to your PC/Mac manually as it could be too big to backup to iCloud.... once you have it setup, make sure you are on Wifi ...  tap backup to iCloud from your iPhone. It will take a while if the file is huge.
    Once backup to iCloud is completed, plug your iPhone to PC/Mac and launch iTunes 10.5.1 (make sure you have 10.5.1)
    Click Restore. It will automatically initiate a download of iOS 5.0.1 ipsw for iPhone 4S. Wait for the whole process to finish, ie. download, restore software/firmware.
    Once its done, do not set up your iPhone from iTunes. Set it up on your iPhone. Go through the selection. When prompted, select restore from iCloud (from your iphone backup earlier). Keep your iphone plugged into iTunes while restoring backup from iCloud. Because while restoring from iClouds, some data will be synced from iTunes if you plug in, e.g. music, video, etc... unless you bought these content from iTunes store. Apps will be downloaded from App Store from the cloud.
    Once it's all done restored. Turn off your iPhone,.. and turn it on again.
    Now, hopefully your battery wont be draining so fast anymore. Usually it wont after this. But you need to charge your battery at least 4-5 cycles to stabilize the charge on the battery. I dont know why... but battery life seems to get better and better for me after a few charge cycles after all the above work.
    Good luck. Let us know if it works for you.
    W. Raider tips (Sirii):
    Bottom line for me of things that helped battery life are:
    1. Turing off Siri and Rebooting the phone by holding the Home button and Top button down, ignoring the slider, until the phone shut down. (turn off Siri, reboot, and check top front of iPhone 4S against a lesser camera like the front-facing camera on an iPad2 - making sure the IR sensor is off)
    2. Fully draining the battery, meaning using the phone until it shuts itself off from a drained battery and then recharging it to 100% about 4, maybe 5 times. I charged it both with a Mac and a wall charger.
    Hope this is helpful!
    Comments
    jmm514 remarks (Twitter):
    I may have found something. I had Twitter disabled in my notifications, but got a tweet today that popped up on my home screen. Didn't know I had this enabled. At the bottom of the Twitter notification settings is the home scrren toggle. Since disabling this, battery life seems better. Considering there is no setting for frequency of checking for tweets, it appears the phone is continually connecting to wifi to check for new tweets.
    tmksnyder comments (notifications, corrupt data in iCloud):
    For me, I found my iphone on wifi mysteriously connecting to my mac.  I eventually narrowed it down to the Apple Move Trailers app which keeps a file in iCloud.  The phone was trying to sync the file with the mac in the background even when the Movie Trailers app was closed (hitting the red x).  Based on my macosx logs the iCloud process that was trying to sync was working directly between the phone and the mac without using itunes by connecting to an https address hosted on the phone.  It was connecting every 3 minutes and failing (while phone was awake or awake during during a notification).  I also found that iCloud control panel on OSX would error if I tried to delete the file.  I fixed it by removing the App and doing a hard reset which stopped the sync.  I probably could have turned off iCloud document sync in the phone but didn't think of that.  My battery life has greatly improved while at home on wifi.    I am now at 28 hrs standby, 2 hrs 20 minutes of usage, and 68% battery.  It was ok before where I could get 20-30 hrs standby and 6 -8 hrs usage.  My usage today was phone calls, 3g surfing, and music via bluetooth in the car.
    I also found even with Itunes iMatch, if I mass updated tages, art work etc, it would hit the phone on wifi even in standby.  I was amazed.   Granted if I am not doing updates, Match won't hot the phone so this was a once in awhile event.  I could drop my percentage by 5-10% in a matter of minutes when doing updates.   I think a lot of our problems are background processes, associated with iCloud, notification, and apps.  More features means more battery.   I think the key thing is to keep track of what has recently been added or changed if battery life gets worse all of a sudden.   It may be an app that was recently installed and if possible you may want to completely remove it and not just quit it.
    With twitter, i think it uses push notifications so it doesn't need to be running and actively poll on the phone. For instance , if i quit the mail app, i still will get mail notifications and can swipe the message and load mail. Apple Push Notifications servics maintain the connection to the phone and there are likely pings or connection checks  that occur for the service on an os level not an app level.  This minimizes the load so there arent a bunch of apps all runing and constantly checking.  The notification service , if it is contacted from twitter or another service with data, will check the settings you have registered to the with the apple push service and send the notification to your phone.  No matter what, there is a drain with notifications. M hunch is once one application is configured to receive notifications, connection checking occurs betwen the push service and the phone so it knows where it is on the network. If it is implemented correctly, these checks arent frequent if you are still and more frequent as you move. The other drain is for when the noification hits and is processsed.  If i get 9 emails over night, my screen just popped up for 20 seconds or so to process each message using battery.  I would even think that just go from low power to turning n the screen uses more juice than if the device was already on and i get the message.  On nights I get no notifications, I see a 3  or 4 percent drop.  On nights with a number of notifications, i have seen up to a 10 percent drop.  Besides notifications, wifi sync and icloud will poll on the local network and use up battery if the host computer is on and running itunes or trying to sync a data file that is corrupt (which i had with the apple movie trailers app causing my phone to drain).  For me turning off wifi sync and remving a corrupt file in icloud solved my battery issues and I get over 24 hrs of standby with 6 to 9 hrs of use and this is with all the normal location services and push serivices turned on.
    See http://developer.apple.com/library/mac/ipad/#documentation/NetworkingInternet/Co nceptual/RemoteNotificationsPG/ApplePushService/ApplePushService.html for more info.  I think it has a good overview of how the notifications work.

    Well seems like that rumor of iOS 5.0.1 is finally gone the way of the dogs since developers got a beta of 5.1. So as stated earlier in the master discussion-> I suspect if you are filling up this thread with false post or creating a master set of links to various post that are unreliable you are wasting your time. Press is not going to touch the story due to poor or inaccurate sources which may be links from the master thread. This can include inaccurate information, combination of conflicting post or postings from users which may not own the device. Reputable press organizations have policies that require discloser and strict rules about what is a reliable source for a story. It is clear that many of the post in the master thread, which are links presented here are questionable. 
    Sorry to say that postings taken without any analysis of their totality have been propagated via various sites, for example sites such as http://www.2012federalbudget(dot)com. (Do not visit but I suspect that this is not the 2012 federal-budget site you would expect based on analysis of the records. There are plenty of sites like http://www.2012federalbudget(dot)com propagating questionable post in these threads.) One site for example in the discussion thread used a self signed certificate, the site had a log in to allow users to enter their OpenID. Seems many of these sites are pop and drop drupel configurations.
    So remember this is how the really bad rumor of iOS 5.0.2 got started, the 5.1 memory leak issue, iCloud Issues, call quality, address book, etc.
    Some of the postings have been very comical, I think the latest now is a dropbox issue. Seems that the length of the previous thread has resulted in various app engines of some proxy servers/tools reaching their limits.
    So I would make sure to know the source of any information you link to. Make sure you avoid entering any information to outside links such as OpenID or Apple ID, these are big prize items for anyone with malicious intent.  If you have issues and are a valid user contact APPLE CARE. (Note link is using McAfee Secure Short URL Service, and is https.)
    http://mcaf.ee/ricdt
    The original solution still represents a high level of success for users having any battery issues.
    Install 5.0.1 on your iPhone 4s. Some users posting they are still using older versions, bad fake serial numbers, etc.
    Make sure your device can run iOS 5.0.1 and is not altered.
    Make sure you use a new Sim, not some cut down version which many users admit to doing. (Again, worth confirming what people are posting.)
    Reset the device doing a hard reset and software reset.
    Let battery drain and then charge for the full cycle, which is 24 hours.
    I think you will find you will get the battery usage that APPLE has stated for the device.
    Best of luck, stay safe and thanks

  • Blackberry Curve 8520 how to disable Edge and surf on WIFI only

    Hi,
    Could anybody help me to disable Edge network on vodafone and only phone connects to WIFI when using internet on Blackberry Curve 8520.
    It would be great help!

    Just turn off Mobile network. Uncheck the box. Doing that means you can't make phone calls, though. That's the only way. If they're both on and a wifi connection is present it is supposed to use that first but some say it still uses mobile data sometimes.
    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

  • My Blackberry Curve 8520 Froze and now wont turn on!!

    Hey, please can anyone help!!
    My blackberry curve 8520 got wet 2 days ago and was fine for ages...
    Then it completly froze so i took the battery out and now it wont turn on!!
    There is no red light, no white screen, nothing
    I have taken the batt out, left for a min put it back in but nothing. I tried taking it out for longer but still nothing.
    I have left it on charge for ages but that dodnt work either.
    Nothing happens, it just wont turn on.
    Is it completly ruined or is there a solution??
    It was working fine for hours after it got wet so little bit confused as to whether that caused damage or not.
    Apologies if i have left anything out

    I've often seen it recfommend to place in a bag of rice so that the moisture gets soaked up.
    Check out this link
    http://www.blackberryfaq.com/index.php/Got_Your_BlackBerry_Wet%3F
    If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
    Remember to resolve your thread by clicking Accepted Solution.

  • Blackberry curve 8520 app error 523

    BlackBerry Curve 8520 showing me this "APP Error 523 - Reset "it shows to me and it dosen't open,when i press Reset phone restarted but it shows to me the same thing. Later I connected data cable 8520 with blackberry desktop software
    And delete all 3rd party apps with "loder" but I can't solve this problem. Its now show this this massage " app error 523" now my bb is off mode now how can I relode new OS in off mode. What can do??? 

    Hello noman6999
    Sorry to hear about your issue ! Now try those steps as see if your device back to normal:
    ( Credit JSanders )
    1) Make sure you have Blackberry Desktop Manager installed. BlackBerry desktop software
    2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
    "c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
    3) The Application Loader Wizard will appear -- click "Next."
    4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
    5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
    NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.  BlackBerry Software Download Site
    Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
    Additional information:
    KB24395  :  "Error 523", "App Error 523", or "JVM 523" appears on the BlackBerry Smartphone
    KB10144  :  How to force the detection of the BlackBerry smartphone using Application Loader
    If needed you can also try this :
    KB27956 :  How to recover a BlackBerry smartphone from any state
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • My blackberry curve 8520 has lost all my pictures in the lost.dir folder how do I recover them

    I have a blackberry curve 8520 and it has moved all of my pictures on my memory card into a folder called LOST.DIR (I`m not 100% sure they have moved there but  I found a lot of files in there that seem to be my pictures) I am not sure how I  can recover these files, please help! I`m not sure if it has something to do  with the fact that a few weeks ago I was taking a picture and a pop up came up  and said something along the line of there wasn`t enough memory on my SD card so  pictures will save on device memory and I clicked yes. I`ve taken out the SD  card and battery several times and that hasn`t worked. I took someone else`s  advice an moved the folder into the DCIM folder where I was able to rename one  file to . jpeg but I cannot open it. PLEASE HELP!!!!!!!!!!

    Hey Tosin29188,
    Welcome to the BlackBerry Support Community Forums.
    Thanks for the question.
    Are you able to locate this folder when accessing the media card from a PC or Mac?  Also are the pictures files renamed to a different extension? (For example: Picture.rem)
    Are you able to open the media files up on a computer?
    I look forward to your reply.
    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • How to solve this problem 'Uncaught exception: dssma: invalid state(5): 25 in blackberry curve 8520?

    HELLO, I have blackberry curve 8520. i have got error in my phone. the error is "Uncaught exception: DSSMA: invalid state(5): 25. I am unable to open my Inbox messages and unable to view phone's call history. the phone shows the same message again and again 'Uncaught exceptionSSMA: invalid state(5): 25'. Please help me how to solve it? I am unable to read sms in my phone. Please help me.
    Solved!
    Go to Solution.

    Hi and Welcome to the Community!!
    There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
    Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
    Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
    If it won't boot up cleanly, then you may need to try Safe Mode:
    KB17877 How to start a BlackBerry smartphone in safe mode
    There might be an updated code set from the carrier -- check them via this portal:
     http://na.blackberry.com/eng/support/downloads/download_sites.jsp
    The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:
    Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:
    KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone
    The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry Curve 8520 not working correctly

    My Blackberry Curve 8520 is not working correctly. It has worked on and off for about 2 days now.
    The first thing to stop was the media files - at first it said the SD card was inserted, but couldn't find any files. I've tried repairing the card. Then it is said there was no card inserted. Have taken out and re-entered the card, and formatted it. It now says there is no card inserted again. 
    Also, Whatsapp and BBM are not working. I can open them, and can type a message, and press send, but no message actually sends. 
    Plus the screen keeps freezing, will only work again through a battery pull. 
    I've had the phone for about 3 months.
    Please help!

    Hello Sarahhelen,
    I would suggest backing up and doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
    If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
    How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
    http://btsc.webapps.blackberry.com/btsc/KB10339.
    If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
    Thank you.
    -HB
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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