Blackberry Curve 8520 - Can't set up email account (Have read previous posts and can't figure out problem. Please help.

Hi,
I just bought myself a new Blackberry.
I've been trying to set up my email account through the wizard set up and have been largely unsuccessful. I read a couple of posts that have given a step-by-step process. My only problem is that I don't have an option that says 'Add account.' Here are the steps I've followed:
1) Go to Email Setup
2) Choose 'I want to create or add an email address.
3) Click next
4)Click next again
5)Then, I get a message which says 'Existing Users, to log in, please provide your username and password.'
I don't have an option to add an account.
When I put in my username and password into the fields, I get a message saying please enter a valid username.
(My service provider already set up my Gmail, and couldn't add the other one. I told him I'd figure it out)
Please help!)
Thanks so much.
Solved!
Go to Solution.

Hi and Welcome to the Forums!
The reason you can't log in is that, when you had your carrier set up your GMail, they created a BIS account for you. Further, they created BIS credentials on that account -- which are then needed to access the BIS configuration screens even on the BB. You need those credentials. Contact whoever it is that set it up for you and have them tell you those credentials.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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