Blackberry Curve 8520 Desktop Manager not working

Am unable to access Desktop Manager, I get the message 'B. Desktop Manager has stopped working' I have uninstalled the programme and down loaded it again from this site. Have just tried again and getting the same message!! Any suggestions?

what is the desktop manager ver ,you are using

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Blackberry Curve 8520 - Trackpad/Keyboard not working ! :(

Carrier: Rogers
Apps and free space: I only have the apps that came with the phone, and I have 1 theme downloaded.
Basically my trackpad/keyboard isn't working, I've pulled the battery out and put it back in. I've restored it (with the backup file of course).
Please help! I really need my phone for tomorrow!
Thanks so much!

I just recieved a replacement 8520 from rogers 2 days ago for a not responding keyboard. 2 days later the track pad on the replacement device stopped working. I cant scroll around on the screen but i i can click with the track pad. i have figured out some key board short cut to get to my bbm and text messages. is it just the track pad that doesnt work or the keyboard as well? i can pass the short cuts along if they will help

Desktop Manager not working with Windows 7 - Error message received Not Responding

Hello
The issue of not connecting with desktop manager started in May 2012. When I plug phone into computer I can see files. USB works fine as I am also able to use all ports with other usb items. I downloaded the latest download manager again today January 14, 2013 and again the desktop manager says non responsive and program will not start. I have windows 7 and the desktop manager did work in April 2012 with this computer (windows 7). Help with a solution would be great.

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager Not Working After Security Wipe

I had to do a security wipe on my Tour to fix a problem I was having with the Bluetooth on my phone (which surpisingly worked!). However, now when I try to sync my phone with my computer, Desktop Manager has a problem. When the program gets to synching my calendar, Desktop Manager stops working. The screen goes white, and I get a message saying that it has stopped working. I tried clicking the Debug button, but it didn't do or tell me anything. It seems to fail when it gets to item 26 of 191 in my calendar (from the status bar that appears when synching), but I have no idea what that item is. Any ideas as to why this is now happening or how I get figure out what calendar item might be causing the problem? Thanks.

Interesting!
May have to hop on the mobile network if possible.. I'm not sure if you can register over WiFi with you being in a different country, but we can try a few steps.
Register on Network
1. From the device go to Options
2. Select Advanced Options
3. Select Host Routing Table
4. Select menu, then 'Register Now'
Send Service Books
call your carrier and ask them to resend your service books.
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
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Blackberry Desktop Manager Not Working

I have Bold 9780, Win 7 Enterprise SP 1 and tried installing desktop manager for PC.
I am not able to open the application. It just displayes a blank window.
Tried rebooting. uninstall and install and same result in all cases.

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, there are some tricks to try, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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CURVE 8520 - KEYS ARE NOT WORKING

Need assistance to guide as the qwerty pad, navigation and other keys are not working. when conncting the phone to laptop, the alarm confirmation appears and cannot cancel or open other file.
already restart the phone and removed the memory card but still problem occurs.
Solved!
Go to Solution.

Perfom a back up from your device information , the make an update if your device dont have any update make a force detection or just a reset of factory settings if the error continues you need a warranty replacement.
Back up steps:
For a backup of the data on a BlackBerry smartphone, complete the following steps:
    Click on Device from the upper left-hand corner of the BlackBerry Desktop Software and select Back up from the drop-down list, or simply click Back Up Now from the main screen of the BlackBerry Desktop Software.
    Mark the appropriate customization level ( Full, Quick, Custom).
    If your smartphone includes built-in media storage and you want to back up data that is stored there, select the Files saved on my built-in media storage check box.
    Input a file name if desired, or leave the default text.
    Leave the Encrypt backup file unchecked.
    Select Back up.
Update steps:
    Connect the smartphone to the computer.
    On the home screen of the BlackBerry Desktop Software, click Update.
        To download an update, click Get update.
        To view other available versions of the BlackBerry Device Software, click View other versions. If applicable, click another version. Click Install.
    Do any of the following:
        To keep a backup file of your smartphone data and settings, select the Back up your device data checkbox. This backup file is restored to the smartphone after the update is complete. If the data is not backed up, the smartphone data, settings, and email messages are deleted from the smartphone after the update is installed.
        To encrypt the backup data, click Encrypt backup file.
        Select the Keep me subscribed to email notifications checkbox to receive email updates when new versions of the BlackBerry Device Software become available.
    Click Install update.
When the confirmation message that the update is complete is displayed, the BlackBerry smartphone may be disconnected.
Force Detection :
Remove the battery from the back of the BlackBerry smartphone.
Connect the BlackBerry smartphone to the computer using a USB cable.
Once prompted to Retry, Update or Cancel, click Update. If available updates are found Desktop Manager will prompt you to Get Update, Update Later or View other versions
Click Get Update to install the recommended software version or View other Versions to manually select the version you wish to install and click Install.
In the Update Options screen there is the option to enter the email address to be notified in future when there may be new software versions available.
    fill in the checkbox and enter the email address in the text field to receive email notifications
    uncheck the checkbox and leave the text field blank to not receive updates.
Reinsert the Battery which was removed in step 1
Click Install Update
Reset Factory Settings steps:
    In the top right corner of the BlackBerry Desktop Software, click on the ? in the top right hand corner of the BlackBerry Desktop Software.
    Click Support Resources
    Then Support Tools
    Click the Reset button under the heading Reset to Factory Settings.
Any question let me know.!

Desktop Manager Not Working

My desktop manager (DM) version 4.2 on my PC Vista is not working right. I can open it and connect to my Sprint
8703e, but that is very little that I can do with my DM such as opening help. The backup and restore option along with other options are no longer available in my DM. What happened to these options?
Thanks
Solved!
Go to Solution.

Thanks, John! I updated my DM 4.2 to 4.3, but unfortunately when I did that, my OS 4.2.1.110 was automatically uninstalled so I had to install OS: 4.2.1.119. Wow! there is a big difference between DM 4.2 and 4.3. DM 4.3 showed updates so I clicked on that and found that there are other DM 4.4, 4.5, 4.6, and 4.7. I assume that they are for other Blackberry devices. John, can you explain what are the other versions for? I am sure that others would like to know. While I am happy with DM 4.3, but I am curious to what will happen if I download the later versions for my Sprint 8703e?
Yes, you answered my question in the other forum, but I am asking again in this forum to give you credit and users of this forum may not use the other forum.
Again, thanks a lot.

Media manager in Desktop manager not working

Hi
for some reason my Media Manager is not highlighted so I can't select it in my Blackberry Desktop Manager.
Any ideas?
Cheers
Solved!
Go to Solution.

Few things
1. What OS are you running
2. Check to make sure that you do not have any anti spyware software blocking the app
3. make sure the firewall is not blocking it like Zonealarm.
4 did you get any errors when you installed it
5. uninstall the app and make sure you delete the folder as well
"C:\Program Files\Research In Motion\BlackBerry and reinstall it

Curve 8520 Menu key not working! Any workaround for this?

I bought a Curve 8520 from ebay for a bargain price as the menu button (one with blackberry logo on) didn't work. It clicks and makes contact with the metal circle underneath but doesn't open the menu. I've also tried pressing the metal bit below the rubber with a pointy thing, still no joy so I can only assume its a hardware fault. As I don't know the phones history, I have no idea whether it could be water damage, been dropped, keys pressed too hard etc etc...
As I bought it on ebay, I cant take it back to the store. Its incredibly frustrating as it is the most important button on the entire handset. I've tried wiping it and reloading the OS etc, tried every kinda of software workaround I can think of but no joy.
However, I know that the buttons on the side of the phone can be customised to do different functions, so is there a way to duplicate/spoof the menu button to another different button? Or failing that, as the phone supports Java is there some kind of application which lets you re-map the keys to custom specifications?
I've seen many forums and many other threads where people are complaining of the same problem, I'm at my wits end, and to buy the same model brand new is £120, which seems a lot for a phone thats nearly obsolete.
Any pointers, hints, tips, useful shortcuts, or any info on this problem would be greatly appreciated!
thanks

This same thing as been happening to me! I went to the Verizon store today and talked quickly with a representative and he said "you need to update your software or you need to get a new phone." He was rude and he was wrong about having to update my software because I did that and it says I am up to date.
If anyone else is also having this issue and knows how to solve it WITHOUT talking to the tech people and getting a new phone, please let us know!

Problem blackberry curve 9300 facebook chat not working

anyone can help?

hi,
are you referring to the application named "Facebook Messenger" or the chat feature inside the application named "Facebook for BlackBerry smartphones" ?
I suggest you use the app named "Facebook Messenger".
http://appworld.blackberry.com/webstore/content/136854/
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

I cant read PDF files on my blackberry curve 8520.

I cant read PDF files on my blackberry curve 8520. Its not working, please help.

You will need PDF file reader application in you smartphone to read PDF files. But if you receive PDF files as email attachments then they'll open in your phone.
tanzim
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Blackberry Curve 8520 Won't Lock! Help!

I recently purchased a new Blackberry Curve 8520, and it was working great, until a couple of days ago, when it starting not working.
Whenever I'd press the a* button to lock it like you're supposed to, it wouldn't lock.
I tried shutting it off and then turning it back on again, but it still won't lock.
It's really annoying, because I can't put it in my pocket without pocket-dialing someone from my contacts.
Any ideas on how to get it to lock again?
Solved!
Go to Solution.

dwapurity wrote:
Hello! I've tried your suggestion and my 'a'/'lock button' is still not working! Any more suggestion?
Hi
Whats the version of the operating system please. Go to Options > About and it looks like OS 5.0.0.681 (which happens to be mine).
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Blackberry curve 8520 is not working/rebooting

since last week my blackberry curve 8520 is shut down and not rebooting, I have tried many time but when reboot it an error # 523 accour and set goes held, pls help me that How I can start it

1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
BlackBerry Device Operating System downloads: http://www.blackberryforums.com/blackberry-device-specific/
Just select the appropriate device model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
IF the above does not work or help, You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
Download JL_Cmder http://www.blackberryforums.com/rim-software/18789-jl_cmder.html
or download BBSAK http://bbsak.org/download.php
If JL_Cmder does not work, you can try this:
KB10144, http://www.blackberry.com/btsc/KB10144
and this: KB20371 http://www.blackberry.com/btsc/KB20371
Additional information:
http://www.blackberry.com/btsc/KB24395 "Error 523", "App Error 523", or "JVM 523" appears on the BlackBerry smartphone
Article ID: http://www.blackberry.com/btsc/KB10144
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Blackberry Curve 8520 not working correctly

My Blackberry Curve 8520 is not working correctly. It has worked on and off for about 2 days now.
The first thing to stop was the media files - at first it said the SD card was inserted, but couldn't find any files. I've tried repairing the card. Then it is said there was no card inserted. Have taken out and re-entered the card, and formatted it. It now says there is no card inserted again.
Also, Whatsapp and BBM are not working. I can open them, and can type a message, and press send, but no message actually sends.
Plus the screen keeps freezing, will only work again through a battery pull.
I've had the phone for about 3 months.
Please help!

Hello Sarahhelen,
I would suggest backing up and doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
Thank you.
-HB
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Blackberry Curve 8520 Keyboard not working

A few months ago the keyboard of my Blackberry Curve 8520 stopped working out of the blue, I checked the water damage indicator and it is was still white. I left the phone and used a spare one, so I knew it was nothing to do with the sim card. Yesterday I decided to check on my blackberry and it worked! Then this morning at 8am the alarm went off, I turned it off and left my phone alone but when I went to use it at 8:30 it had completely stopped working, not even the trackpad. A few hours later the trackpad started working again but that's it, no keys or any of the side buttons.
So now as soon as the screen goes black that's it you have to do a battery pull to get the screen to light up again.
This is very annoying and has been going on since April now and I would really love to know what causes it, anyone know?

If you can tell that it is not a harware issue or what not, then it may be a software issue that can be fixed by a clean reload. Please check the link below to guide you through the steps.
How to update BlackBerry Device Software using BlackBerry Desktop Software for Windows
Goodluck and let us know if this resolves the issue.
Ron
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Blackberry Curve 8520 Desktop Manager not working

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