BLACKBERRY CURVE 8520 - JUM 517 ERROR (sollution for dummies) lol..

Hey, i tried to turn on my phone two days ago, and the error JUM 517 reset came up, ive reset my phone to many times, ive tried to take the battery out, sim card out and even my memory card.. ive left them out for hours, and now a full day. ive even tried charging the phone just incase that was the problem. nothing seems to be working and i looked on the help forums but i dont really understand the advice, you may need to put things more simply as im not great with phones, and be patient with me. Thanks for your time.
Trish.

nevermind, but for other users go onto this website
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB19442
it explains what the error means and tells you what to do.

Similar Messages

Blackberry curve 8520 app error 523

BlackBerry Curve 8520 showing me this "APP Error 523 - Reset "it shows to me and it dosen't open,when i press Reset phone restarted but it shows to me the same thing. Later I connected data cable 8520 with blackberry desktop software
And delete all 3rd party apps with "loder" but I can't solve this problem. Its now show this this massage " app error 523" now my bb is off mode now how can I relode new OS in off mode. What can do???

Hello noman6999
Sorry to hear about your issue ! Now try those steps as see if your device back to normal:
( Credit JSanders )
1) Make sure you have Blackberry Desktop Manager installed. BlackBerry desktop software
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device. BlackBerry Software Download Site
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
Additional information:
KB24395 : "Error 523", "App Error 523", or "JVM 523" appears on the BlackBerry Smartphone
KB10144 : How to force the detection of the BlackBerry smartphone using Application Loader
If needed you can also try this :
KB27956 : How to recover a BlackBerry smartphone from any state
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Help with Internet Settings for Blackberry Curve 8520 On Orange Pay-Monthly

I need help with my internet settings I'm currently on Orange Pay-Monthly and have recently bought a second hand Blackberry Curve 8520 which is unlocked but used to be on 02! I don't have a clue on what to do or where to start all I know is in the top right hand corner where the signal bar is it says GPRS and WIFI ! I don't want WIFI as I don't have a wireless connection and would like to get the settings for my curve so I can browse the internet and go on Facebook etc and BBM!! I've clicked on the internet logo in the menu bar but it just say's hotspot browser.. but wont let me browse!! Some one please help me !!

Hey BaByPaW1990,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
You can get your APN settings from your network service provider, also make sure you have a BlackBerry data plan.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Falla Blackberry curve 8520 no puedo autualizar sofware a 5.0 marca error

tengo falla en mi blackberry curve 8520 con sofware 4.6 quiero actualizar a 5.0 desde la pagina o con desktop manager marca error consulte soport service.

Hola y gracias por participar en el foro,
Para tu comodidad, BlackBerry tiene su propio foro comunitario en español.
Aquí tienes el enlace para el foro: http://foros.blackberry.com/t5/Foros-de-Soporte-General/ct-p/bscf_es
Muchas gracias!
~Taylarie~

HELP regarding abnormal high maintenance of Blackberry Curve 8520 for WHITE SCREEN

I have a BLACKBERRY CURVE 8520 since past 2 years.
For past few days, the screen of the set become WHITE.
i searched the net and i found the it is common problem of BLACKBERRY.
i tried few tricks as told by various forums.
but the WSOD( white screen of death) didn't go.
my handset can still receive the calls, but i cant see CALLER NAME'.
i also got messages which i am not able to see.
OVERALL MY BLACKBERRY BECOME OLD CLASSIC TELEPHONE INSTRUMENT NOW.
I went to authorised service centre of Blackberry at Meerut in India.
He told that the LCD screen is to changed and the cost will be around Rs. 6600 only !!!!!
I returned with BIGGGG SHOCK !!!
{{ BLACKBERRY LCD DISPLAY PART- COST Rs 6600/- or APPROX $ 120 . IT IS TOO HIGH NOT REASONABLE AND JUSTIFIED}}
I then tried to find latest price of curve 8520.
On flipkart and naptol -- it is Rs 8999/- {{ LATEST PRICE of curve 8520. IN INDIA APPROX $ 163}}
On ebay.in/   Rs 8850/-
TOO COSTLY SERVICE AND MAINTENANCE OF BLACKBERRY>.....
It is very difficult to lodge a complaint for BLACKBERRY. Customer support is very poor.
Can anyone guide me as I am not able to use my Blackberry for past several weeks?

hp_1706 wrote:
Ii searched the net and i found the it is common problem of BLACKBERRY.
i tried few tricks as told by various forums.
but the WSOD( white screen of death) didn't go.
What is it that you have done already, before any of us can give you any further suggestions?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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How to solve this problem 'Uncaught exception: dssma: invalid state(5): 25 in blackberry curve 8520?

HELLO, I have blackberry curve 8520. i have got error in my phone. the error is "Uncaught exception: DSSMA: invalid state(5): 25. I am unable to open my Inbox messages and unable to view phone's call history. the phone shows the same message again and again 'Uncaught exceptionSSMA: invalid state(5): 25'. Please help me how to solve it? I am unable to read sms in my phone. Please help me.
Solved!
Go to Solution.

Hi and Welcome to the Community!!
There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
If it won't boot up cleanly, then you may need to try Safe Mode:
KB17877 How to start a BlackBerry smartphone in safe mode
There might be an updated code set from the carrier -- check them via this portal:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:
Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:
KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone
The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

How to download Thai Font to Blackberry curve 8520

My blackberry curve 8520, T-mobile network, ver 5.0.0.681 hasn't got Thai Font on it. I would like to download Thai font for reading and input (writing).please explain how to do it step by step because I do have not much knowledge about computer or software. I have read some topics says that I have to download and choose the network provider which mine is T-mobile and it provides only Muli-language (not All Languages) which I can't write it (only reading). I am not too sure it is correct or not.I believe I need to download Blackberry desktop software as well. please also give advice on these software.

Hi and Welcome to the Community!
The simplest way is to, on a PC (you cannot do this on MAC):
1) Uninstall, from your PC, any BB OS packages (add/remove programs, Uninstall a Program -- it depends on your Windows OS level)
2) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware
3) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
If your carrier only provides a "Multi Language" package, then you may need to look at other carriers OS packages, and find some that have "East Asia" or "All Languages" ("Multi Language" indeed does not have Thai, as per this KB).
4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
5) Now launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC, and you should be able to select the languages you desire If, during the process, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
Don't forget to backup.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry curve 8520 is not working/rebooting

since last week my blackberry curve 8520 is shut down and not rebooting, I have tried many time but when reboot it an error # 523 accour and set goes held, pls help me that How I can start it

1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
BlackBerry Device Operating System downloads: http://www.blackberryforums.com/blackberry-device-specific/
Just select the appropriate device model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
IF the above does not work or help, You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
Download JL_Cmder http://www.blackberryforums.com/rim-software/18789-jl_cmder.html
or download BBSAK http://bbsak.org/download.php
If JL_Cmder does not work, you can try this:
KB10144, http://www.blackberry.com/btsc/KB10144
and this: KB20371 http://www.blackberry.com/btsc/KB20371
Additional information:
http://www.blackberry.com/btsc/KB24395 "Error 523", "App Error 523", or "JVM 523" appears on the BlackBerry smartphone
Article ID: http://www.blackberry.com/btsc/KB10144
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Youtube on Blackberry Curve 8520 only working in 1 certain place.......why???

I can never get youtube to work on my blackberry curve 8520 (orange) except when im at my workplace.
At my work im connected to their wireless network, but im also connected to a wireless newtwork at home yet it doesnt work at home.
It also doesnt work anywhere outside.
Why would it only work in my workplace, something to do with my broadband provider at work? I cant seem to think why that should make a difference?
any help would be great.

It would have been great for you to mention what error you get when trying at home or anywhere outside of your work WIFI. I also have a Curve and I cannot play Youtube on Vodacom, problem is to do with bandwidth allocation by service provider, at work you might have higher bandwidth speed allowing video streaming, check if someone with similar phone on Orange is able to playback Youtube videos. The networks are not willing to release bandwidth for video streaming unless you will be billed extra like some networks do. Hope this solves the issue.

How to downgrade my blackberry curve 8520 from version 8.2.0.18 to version 5.1

Good day,
I wipe my phone and want the older version of Blackberry and still i battle to get my facebook and bbm working.
Please help me to downgrading my Blackberry curve 8520 to older version.
I dont want version 8.2.0.18
I battle to get my facebook working and dont like this new version
please,please help me!!!!
regards

Hi and Welcome to the Community!
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry curve 8520 connection problem

hi guys , i have BlackBerry Curve 8520 , and i used data plan for BB for 1 day and then it ends cuz i don't have money in my carrier balance , all this is okay . But which isn't okay is that after it ended , i still can use Hotspot browser on WiFi and browse the internet but i can't use chatting apps like Whatsapp , Zello and Viber and also BlackBerry appworld doesn't want to open, it tells me " We cannot connect you to BlackBerry AppWorld . Please ensure that your deviceis connected to the wireless network and try again " . But which drive me crazy that when i reboot the device it works good for sometime and then this happens , Plz guys help me . and an important information , this problem is happening with my brother too he has the same device . Thx guys

benesja wrote:
Hello, I need urgent help, 2 days ago I got a fatal error (552) which is telling me to reload my software...
But on top of that I have another error, I just bought a new usb-cable for my blackberry (because I lost my old one)..
and connected it with my pc.
All of sudden it didn't install the device software which is **bleep** me off because I can't do anything with the phone right now.
It gives me this error in the device manager properties:
Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)
Please help,
Greets.
Hi bebesja
Welcome to BlackBerry Support Forums
To better assist you can you provide some more details like which version of desktop software you are using ,and which version of windows you have ,and have your tried updating your windows.
In addition you can find some good reading here regarding the error you are getting
1. Windows cannot verify the digital signature for the drivers code 52
2. Tips for getting BlackBerry Desktop Manager to detect the BlackBerry smartphone!
3. KB00125 : Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry smartphone.
Or simply download the latest BlackBerry Desktop Software on another PC and have a try.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Attempting to update blackberry curve 8520 to version 5.0 bundle 1168 timing out

I am attempting to update my blackberry curve 8520 to version 5.0 bundle 1168. However when it attempts to install it reaches module 386 of 399 it gives a message that an error has occured while downloading software and to check the internet connection. There is nothing wrong with my internet connection. I have tried unistalling all the software ie desktop manager and reinstalling and it makes no difference? help.

Hi there,
Try manually downloading and installing the OS to your computer first. You can do this by searching for your carrier's name in the following link and then simply download the OS installer fir your device. Once you've done that, install the file to your computer and you can then perform the upgrade.
Here's the link:
http://us.blackberry.com/support/downloads/download_sites.jsp
I hope that helps!
If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.
If your issue is resolved, don't forget to click the Solution button on the resolution!

Blackberry Curve 8520 With Virgin UK

Hi all!
Could someone please help me , i have rang virgin about 7 times to no avail. I got a blackberry curve 8520 on virgin, when i try to register it it comes up with not registered with wireless service provider and tells me to do the host routing table option, this dont work either it just says message sent but i recieve nothing. i have BIS included in my contract but can't use it.
I go to e-mail setup and it only gives me the option to setup an enterprise e-mail.
If i can be more specific let me know.
Would be very good if someone could help me?
Liam

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
Then try your Vodafone SIM again.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

My blackberry curve 8520 has lost all my pictures in the lost.dir folder how do I recover them

I have a blackberry curve 8520 and it has moved all of my pictures on my memory card into a folder called LOST.DIR (I`m not 100% sure they have moved there but I found a lot of files in there that seem to be my pictures) I am not sure how I can recover these files, please help! I`m not sure if it has something to do with the fact that a few weeks ago I was taking a picture and a pop up came up and said something along the line of there wasn`t enough memory on my SD card so pictures will save on device memory and I clicked yes. I`ve taken out the SD card and battery several times and that hasn`t worked. I took someone else`s advice an moved the folder into the DCIM folder where I was able to rename one file to . jpeg but I cannot open it. PLEASE HELP!!!!!!!!!!

Hey Tosin29188,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Are you able to locate this folder when accessing the media card from a PC or Mac? Also are the pictures files renamed to a different extension? (For example: Picture.rem)
Are you able to open the media files up on a computer?
I look forward to your reply.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

In my BlackBerry Curve 8520 any application is not working

Hello..
My name is Hamza Qureshi. I am using blackberry curve 8520.
My service provider is Airtel Prepaid.I am facing some problems when i am using 2g plan in my curve 8520 then except browser not a single application is not working like (whatapp, wechat, line, operamine browser) not a single 1. May i know the reason?
I had reset my phone last month and from that point of time i m facing the same problem infact the wifi is also not working, when I connected my phone with the wifi of my home is shows that its connected but its not working.
I thought the problem is that my blackberry id and bis plan is not activated in then i recharge it for 1 week and create by bb id and that particular period of 1 week I downloaded the application but after that I am facing the same problem so can any one help me in this.
Right now i am using 2g plan but except browser nothing is working not a single application nor a wifi.
please help me I wanted to use these app on 2g plan not on BB plan or airtel.
So kindly provide me a proper resolution regarding my query.
I am requesting with warm warm warm regards

Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?
You must, in order to get the RIM push email functions you are looking for, as well as additional BlackBerry data services such as the internet browser, Facebook for BlackBerry, BlackBerry Messenger, and much more.
So, call your carrier and inquire about having the BlackBerry Data Plan added to your account.
Good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BLACKBERRY CURVE 8520 - JUM 517 ERROR (sollution for dummies) lol..

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