Blackberry curve 8520 Reload Software:552

Hello guys
I have been looking for this problem and how to fix it, but I found out that they all never helped or don't have many details ..Etc 
OK let me start from the problem :
It was this morning when I was out sitting and my bbm didn't work so I got the battery off and back on at that time when it reloaded I had the problem I got a white screen with the problem  I can't get on the BB  OK, people said you might have a problem but the only thing I know I downloaded and didn't work was the b security thing.
OK anyways my mate told me that he saw that problem and all what got it fixed was update 
I saw on the forum  people saying get battery off and back on and press the back arrow to get safe mode didn't work
And what was awkward was people saying that get on your options button and deleted it but HOW CAN I GET ON IT WHILE I CANT EVEN USE IT!
OK I downloaded the software on the laptop but it never worked it asked me for pass I did it but I can't access files nothing the only thing I can access is the phone info and when I press any other one it goes connect to phone and when I do it comes error 
I would like you to help me pleasee really quick and a safe way I got to many people on bbm that I know and I haven't got there bbm pins saved I would really like it if you help me
Added info (so you wont ask me it )
Model curve 8529
sim: vodafone
Bough from : eBay UK but new and the one I got it from was a guy works in phones for you
How long I had it for :about 3weeks
The phone is charged but ill try and charge it again and see AND PLEASE HELP ME QUICKK

 hello again
is is my phone and how it looks like 
this is what i get 
you see :/
when i press update i get this*
ok am trying to upload a photo but it doesnt work its the very top button on the left the 'blackberry 8520) its when i plug the phone it comes but not the rest 
i got 4.6.1 bundle 465 whats recommended is 5 but i cant update it
when i press it and press update i get this
''This BlackBerry® Device Software upgrade includes new features and significant enhancements to the BlackBerry® solution and, as such, is only available to users with an active BlackBerry subscription. To learn more about BlackBerry® service, please visit www.blackberry.com/service.''
i got low OS as well i think
my phone was charging all night
please help me with the good way if you want more info with photos ill do it
thanx

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