Blackberry Curve 8520 - Volume Button (increase/up) not working

The increase (top one) volume button on the side of the phone does not work. The decrease volume button work fine. For example, I open up media player, put on an mp3, but it is too low to be able to hear so I click the volume button to increase it but it just does nothing. I have threw my Blackberry once or twice in frustration since I got it for Christmas. I imagine this might have something to do with the fault but I don't know for sure. Hoping someone could help us here. How can I get this fixed?

Hi.
I've had the same problem on my 8520. I'm pretty sure the handheld hasn't been dropped/abused.
I fixed it the first time by setting the Key Tone in Options|Screen/Keyboard settings to On then back to Off (a bizarre fix I saw on another bulletin board, but amazingly it worked).
However, it happened again a week or two later and the same fix didn't work a second time.
I've just reloaded the OS (5.0.0.1036) but made no difference.
Does anyone have any ideas? Would be v.grateful....
Simon

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    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
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    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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