Blackberry curve 8530 key pad problemWhy my bb curve keypad don't move when i go to the menu section?

why my bb curve keypad don't move when i go to the menu section, please help me if this ever occur to yours, and what you did to fix it?

Hi andersonbx,
Welcome to BlackBerry Support Community Forums.
Try backing up your device via the BlackBerry Desktop Software and performing a clean reload of your device software. http://bbry.lv/bpv7DT Make sure to test for the menu issue before restoring any data from your backup file. If this doesn't resolve the issue, you may want to contact your wireless provider for other options.
-FS
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    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
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    Occam's Razor nearly always applies when troubleshooting technology issues!
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    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click Solution? for posts that have solved your issue(s)!

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